The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,876 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,876 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, delivered on time and product's are amazing.”

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Posted 5 years ago

“I have used LWC for buying oak sleepers and ash firewood, both experiences have been good. Their sleepers were great quality and reasonably priced, very happy with them. The kiln dried firewood (large crate) has been fine, handfuls of logs were over 20% moisture content (measured in the middle after splitting) and a few were a bit 'narly' (grade B types in my opinion) but the majority were just under 20% moisture content and of a high quality. Will use again.”

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Posted 5 years ago

“Prompt delivery, burn lovely. Very pleased.”

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Posted 5 years ago

“Delivered on time burns well will buy again 👍”

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Posted 5 years ago

“I ordered a large crate of elm logs. Delivery was on time and driver very helpful, putting log into my garage. Two or three days later I started unpacking them and stack them in my store, They were stacked in three columns about five feet high, I removed one complete column and immediately noticed the centre section of the second column was all small diameter branches maximum size about 3”. Also some of the branches were a different colour,looked Like a red wood, complained, and the matter was resolved.”

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Posted 5 years ago

Dear Dave, We are glad that you were happy with the resolution.

Posted 5 years ago

“I was told that the 60 nets was the same as a large crate, im not so sure as I am going through the nets very quickly. The Ash appears to burn very quickly, I would have preferred Oak but you were out of stock. Still you are good value for money”

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Posted 5 years ago

“Good quality logs (ash & oak). Delivered well - good communication, well packed. Very good and likely to use again.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Reliable prompt delivery despite difficult winter weather conditions up country - what more can you say or want. Large pallet destined for recycling as cold frame for the garden with any scraps to be used for kindling.”

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Posted 5 years ago

“I have purchased a number of crates of Birch and Oak over recent years from Luxury Wood. I am pleased with the quality of their kiln-dried wood, the quality of the crates and the delivery arrangements. Once the crates are empty, the pallet and the surrounding wood strapping can be cut up for kindling. I will be ordering my next crate from Luxury wood shortly.”

The Luxury Wood Company 5 star review on 9th February 2021

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Posted 5 years ago

“Brilliant, I bought kiln dried Ash bags. The logs were the perfect size .Some small starter logs and medium burner ones for when your stove is up to temperature, but not too big. They were very neatly stacked in the bags. The pallet was kept dry with lots of shrink wrap and the wood was extremely dry approximately 3-10%, great for instant burn and minimalizing stove liner soot.”

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Posted 5 years ago

“Very pleased the wood burns very cleanly.”

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Posted 5 years ago

“The oak logs delivered this time we’re not of the usual quality. This was an end of season consignment. Lots of small offcuts and thin branches with fungal growth apparent, and not all oak!”

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Posted 5 years ago

Hello Viv, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with full order details and pictures.

Posted 5 years ago

“Excellent quality Ash with a very low moisture content. Burns beautifully. Good value for money too.”

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Posted 5 years ago

“Very pleased with the service and products, only minor complaint was that they didn't give any notification of when they would deliver. The truck just turned up but thankfully my son was working from home and the driver was very helpful and put the pallet of firewood exactly where we wanted it so all good in the end.”

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Posted 5 years ago

“This was my first consignment of oak which is more expensive to kickstart but it’s longevity seems to easily outweigh the ignition costs.”

The Luxury Wood Company 5 star review on 8th February 2021

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Posted 5 years ago

“Great service only thing that let’s then down is the delivery company you don’t get a notification as to when will be delivered they just turn up. Not handy if you not at home.”

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Posted 5 years ago

“Great logs, burn well. Packaged well so stay dry even if it rains. Tried Ash this time. Delivery company didn't pre-arrange delivery day/time so it was lucky I was home on a 'snow day'.”

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Posted 5 years ago

“They warned delivery may take 2 weeks but it took one week. Good. Delivery easy. Large crate of ash ordered. Some logs too big for my log burner but I enjoy splitting further. Good and dry even when checking newly split logs. Max so far 20%. Burn very well. Will buy again.”

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Posted 5 years ago

“Excellent service, always delivered on time with a smile and the firewood is the best I've had. Have used them for a few years and never had a problem and would highly recommend them.”

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Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,876 reviews