The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,876 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,876 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“Quick efficient delivery. Well packaged and very helpful delivery man”

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Posted 5 years ago

“Exceptionally helpful and efficient delivery from Aylesbury Logistics”

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Posted 5 years ago

“Excellent service when ordering and the delivery driver was very professional had to wait 14 days for the delivery which Wes in the time scale. The oak is beautiful but the sleepers were slightly bowed but still looks great. Thank you luxury wood company”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Excellent service and delivery”

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Posted 5 years ago

“Have used this company several times now really pleased with the product and service”

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Posted 5 years ago

“Great customer service, great product as advertised and enjoying the logs immensely.”

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Posted 5 years ago

“Excellent service. It would have been nice to have had notification of shipping etc but overall very pleased”

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Posted 5 years ago

“Really helpful customer service Keep you informed of deliveries Prompt delivery”

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Posted 5 years ago

“Easy to use website and consistently good quality product and efficient delivery system. Only once in three years have had a problem with the loose packing of sacks. Sent pictures to Customer Services of delivery and previous sacks and was given credit on next delivery.”

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Posted 5 years ago

“Very good service & communication ,items were delivered as advertised & on time.”

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Posted 5 years ago

“Great Product, very good value and speedy delivery.”

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Posted 5 years ago

“Extremely efficient. The advisor I contacted was friendly and very informative and dealt with my log request knowledgbly and swiftly. The logs arrived in the local depot within 3 days and were delivered the next day.”

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Posted 5 years ago

“Good price burns wall”

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Posted 5 years ago

“Great wood, excellent service - I'll definitely use this company again.”

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Posted 5 years ago

“Great product at good price, thank you”

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Posted 5 years ago

“I placed my order on the 30th January which included a £90 delivery charge. Disappointingly it is now 21/02/20 and I still haven't received my order or have delivery date despite all the items I ordered being in-stock. I have also been disappointed with the level of information provided regarding the delivery. No updates or tracking number provided.”

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Posted 5 years ago

Hi Mark, Although we aim to deliver as quickly as possible the time frame for our oak sleepers and posts is between 5 and 15 working days. We are working on providing more accurate tracking but at the moment that option is not available.

Posted 5 years ago

“Great product's dilvered on time the dilvery driver was great”

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Posted 5 years ago

“delivered as advertised”

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Posted 5 years ago

“Hmm. I’ve been invited to give a review on my recent purchase. That’s rather difficult because the purchase was made 3 weeks ago and as yet I haven’t received the goods!! I appreciate we’re in strange times but Luxury Wood promise to deliver within that timescale. Following an email I have been promised I would receive my sleepers early next week. I hope that’s true to their word and that the product is of the best quality. We shall have to wait and see...”

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Posted 5 years ago

Dear John, we were all put in a very difficult situation with the global pandemic and the new Brexit regulations. We did our best to deliver within our time frames. Sadly we were behind schedule. We hope you are enjoying the product though.

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,876 reviews