The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product's dilvered on time the dilvery driver was great”

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Posted 5 years ago

“delivered as advertised”

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Posted 5 years ago

“Hmm. I’ve been invited to give a review on my recent purchase. That’s rather difficult because the purchase was made 3 weeks ago and as yet I haven’t received the goods!! I appreciate we’re in strange times but Luxury Wood promise to deliver within that timescale. Following an email I have been promised I would receive my sleepers early next week. I hope that’s true to their word and that the product is of the best quality. We shall have to wait and see...”

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Posted 5 years ago

Dear John, we were all put in a very difficult situation with the global pandemic and the new Brexit regulations. We did our best to deliver within our time frames. Sadly we were behind schedule. We hope you are enjoying the product though.

Posted 5 years ago

“A first class product that burns very well. Excellent value for money and the price includes free delivery. The website is easy to navigate and ordering is so simple. All in all the Luxury Wood Company is a top class company.”

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Posted 5 years ago

“Great service fast deliver I will bye all my logs from here . I’ve even made a account up GREAT thank you Alan”

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Posted 5 years ago

“Great service from The Luxury Wood Company. I was struggling to find hardwood, but they cam up trumps quickly and everything arrived as explained. Wood was great quality and a perfect size for my 5KW stove.”

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Posted 5 years ago

“The wood is always good, however the delivery service leaves a bit to be desired. We received a phone call at 5.30 on Thursday night and the lady informed me that our wood would be delivered on tomorrow. As that was not convient I asked if it could be delivered the next week. We agreed it would be delivered on the Tuesday. We stayed in all day & phoned at 4.30. The lady who answered said our wood wasn’t even with them yet. It finally got delivered on the Thursday. Luckily we were not at work that week. Unfortunately this is not the first time the delivery has been unreliable.”

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Posted 5 years ago

“Your delivery contractors are useless.”

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Posted 5 years ago

Dear David, We apologise on their behalf. We have been in contact with the subcontractor regarding your issues and we hope they will improve in the future.

Posted 5 years ago

“Good value and always a quick delivery.”

The Luxury Wood Company 5 star review on 17th February 2021

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Posted 5 years ago

“Good dry logs delivered on time..They burn well in our fireplace”

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Posted 5 years ago

“We have purchased kiln dried logs from the Luxury Wood Company twice now & on both occasions we have found them to be very helpful & deliver a very good product at a sensible price - we will definitely be using & recommending the Luxury Wood Company in future. Phill & Gerry Brookes”

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Posted 5 years ago

“This year's wood is better quality than last year. Prompt and efficient delivery also.”

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Posted 5 years ago

“good burning wood and a fast delivery thanks”

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Posted 5 years ago

“Quality sleepers, delivered promptly on the day promised. I run a Landscaping business and have used you before, and will do so again.”

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Posted 5 years ago

“The staff are very helpful and efficient, l had to ask for rigid delivery time as l needed help to unload the logs off the pavement. The delivery man was excellent 😉”

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Posted 5 years ago

“Delivery by a local logistics company was on time and dropped close to wood store. The Ash logs are perfectly sized, very dry and easy to light. They burn long, hot and very clean.”

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Posted 5 years ago

“The wood and delivery were fine BUT there was NO notification on when delivery would be! No notice of any kind and I do think that's not good enough. The delivery driver was fine and himself surprised when I said no information regarding delivery!”

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Posted 5 years ago

“Really pleased with quality of the wood and the delivery Was well executed”

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Posted 5 years ago

“The quality of the wood that was delivered is very good. The crate was tightly packed that is also good. My only criticism was with regards to the actual delivery - the driver was polite and helpful. However, from the point of view of Health & Safety he had been poorly trained and the effort expended by him in use the manual fork lift device and turning it within the lorry gave me - and I believe the driver - some qualms. However, please see comments on delivery. We had been given an erroneous delivery date by your agents. The date given was too soon! However, on the day of delivery we had not been notified and delivery was around 16:00”

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Posted 5 years ago

“Have to compliment the company in their pricing and delivery service. I’ll look at the wood I buy next time as I think the beech I bought burns too quickly. I think one of the factors Is the size of the logs. They’re very small. However I’d certainly try them Again with a different wood to see how that goes.”

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Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews