The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“DELIVERED ON TIME ,ON THE DATE /TIME THAT WAS AGREED.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Excellent quality ash. Delivered promptly easy to split and burns well.”

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Posted 8 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Delivery. 1)Despite ordering the compost on a Saturday, and then being told it would arrive on the following Monday, it actually turned up on the Tuesday. 10 days after order far exceeds their started delivery times. 2) When it did arrive (no advance call despite the request), it was delivered using equipment absolutely not fit for the task. The pallet lifter got stuck completely on the gravel, so WE - yes my mother and I had to help off-load it! - had to 'tip' it off the pallet and leave it where it landed. Shifting 1.4m3 of compost is no small effort! Because this was then blocking my drive, we then had to very quickly shovel it out of the 2 bags: a stressful and overly physical situation which caused my mother, to actually require medical attention subsequently. The only reason I din't rate very poor was because the quality of the compost was good. But I ABSOLUTELY WOULD NOT ORDER THROUGH THESE PEOPLE AGAIN!”

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Posted 8 years ago

Dear Sophia, We deeply apologise for the inconvenience caused, we were not aware of any issues with your delivery. We have sent you an email to investigate that.

Posted 8 years ago

“The product was perfect and as described. Customer services went out of their way on an already busy schedule to get my product out for next day.”

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Posted 8 years ago

Thank you Lee, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Original review - "Your full crate pallet size has shrunk and the price stayed the same so started looking at other options. Also the wood was very light....almost felt hollow with lots of woodworm holes. Will have to research harder before deciding if buy from you again rather than automatically come back. " Current review - The issue has been dealt with very quickly and looked into. I will automatically use again as even when things don't go right the company cares to put them right. Hope it was one off and the wood will be spot on as normally.”

Helpful Report

Posted 8 years ago

Dear Rafal, We were not aware of any problems with your order, a member of our team has contacted you as a matter of priority. The size of our crate is as specified on the website and has not been changed in the past year.

Posted 8 years ago

“As a pallet delivery I was able to determine the day I would receive it. Received a phone call and hour before delivery to confirm they were on their way. Good quality product at a good price”

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Posted 8 years ago

Thank you Ashley, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“"Great amount of wood for the money. Dry and quality heat production. The customer service has been great as I chose my delivery day and the local courier was helpful and friendly. I will use luxury wood again and again... "”

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Posted 8 years ago

Thank you Adam, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“there service is very good always delivered on time and they are very helpfull”

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Posted 8 years ago

Thank you Jacqueline, the positive feedback is very welcome!

Posted 8 years ago

“The wood is good but delivery time too long. Ordered 1/9 and wood arrived 15/9 - much quicker delivery please like it used to be. Delivery drivers are always lovely - I know this is Scotland but 2 weeks delivery not your usual standard. Five stars for wood and 2 stars for delivery.”

Helpful Report

Posted 8 years ago

Thank you, we appreciate the positive comments. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“My order was delivered on time and it looks fine. I haven't started to use the fire yet this winter but I'm the logs will be as good as in previous years.”

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Posted 8 years ago

Thank you Keith, the positive feedback is very welcome!

Posted 8 years ago

“Grwat product for a great price.”

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Posted 8 years ago

Thank you , and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“made a order arrived within 5 days excellent service could not fault would highly recommend to other people, courier van driver was very pleasant and helpful .”

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Posted 8 years ago

Thank you John, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“By providing a very good product at an affordable price.”

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Posted 8 years ago

Thank you Anthony, your positive feedback is very valuable for us. We are very happy to hear that you love our products!

Posted 8 years ago

“Best delivery and best driver . Only one small problem specially for the driver... the pallet was broken and he had a difficult tusk to put it on the pump truck and bring it down in a way to balance the big bag not to fall.”

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Posted 8 years ago

Thank you Berta, we appreciate the positive comments and look forward to hearing from you soon! Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“The wood wood is great quality and size is good. Very well packaged and delivery always easy. Good communication prior to delivery and always made to feel like a valued customer. Have used them a couple of times and will be using them again. So with a doubt I'd recommend The Luxury Wood Company”

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Posted 8 years ago

Thank you Jonathan, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Good communication throughout and prompt delivery”

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Posted 8 years ago

Thank you , we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Easy transaction, no issue with the delivery method, would use again, wood consistent,”

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Posted 8 years ago

Thank you , the positive feedback is very welcome!

Posted 8 years ago

“My order was processed quickly & I could check its status online at all times - The product was delivered on time and has proven to be quality firewood - would have no hesitation in buying again!”

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Posted 8 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Excellent service”

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Posted 8 years ago

Thank you Brian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“"Prompt delivery " but I did not receive a telephone call to advise the date of delivery despite an assurance from customer service that I would receive a call. The crate was just left in my driveway.”

Helpful Report

Posted 8 years ago

Hello we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews