The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“The wood was very well packed so even if the weather had been wet the wood would have remained dry. There were problems with the delivery which I had to complain about but the LWC were quick to take up the issue with the delivery company and resolved it although not without a little further confusion.”

Helpful Report

Posted 8 years ago

Thank you, David. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end.

Posted 8 years ago

“Just had two full palettes of oak delivered, quality product as usual and delivery driver was very help full.”

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Posted 8 years ago

Thank you Daniel, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“This is the second order of wood burning logs that I have received. Ordering is simple. Delivery is prompt. Logs burn well and provide effort-free comfort!”

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Posted 8 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“I was kept informed of the delivery process, which was very quick. Delivery itself was smooth and efficient. The actual wood is superb quality and burns slowly with much heat production.”

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Posted 8 years ago

Thank you Melody, the positive feedback is very welcome!

Posted 8 years ago

“Excellent service. Great value. Great quality. Beats local suppliers many times over.”

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Posted 8 years ago

Thank you Billy, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Fast and efficient service”

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Posted 8 years ago

Thank you Roberto, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“I am delighted with the logs I received from Luxury Wood. The kiln dried Ash logs were delivered in a strong jumbo crate as promised and arrived on the stated date. The logs were very well packed and delivered on time. The logs were well protected from the elements by strong plastic sheeting. I have made the wooden crate into a log store. Thank you Luxury Wood.”

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Posted 8 years ago

Thank you Colin, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level. We loved the photos you sent of the crate turning into a beautiful log store, absolutely brilliant!

Posted 8 years ago

“The ordering is simple and effective. Delivery was at my convenience and the driver very helpful.”

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Posted 8 years ago

Thank you Elizabeth, the positive feedback is very welcome!

Posted 8 years ago

“Helpful and easy to deal with staff, delivered on agreed date. Very happy with service.”

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Posted 8 years ago

Thank you, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Have used the Luxury Wood Company a few times over the years.I have always been very pleased until the last delivery - the quality was very different, the wood not so regularly chopped and not as dry as previously. Many of the logs appeared to be mould damaged whereas in the past the wood had been much drier and cleaner.”

Helpful Report

Posted 8 years ago

Dear customer, This sound very unusual to let such quality go out of the warehouse, our team has contacted you to investigate this for you.

Posted 8 years ago

“Excellent from start to finish. Simple ordering and slick delivery. Highly recommend, hopefully the wood will burn well when the weather turns cold!”

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Posted 8 years ago

Thank you Rob, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“delivery on time”

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Posted 8 years ago

Hello, we are sorry to see that we did not get a positive rating from you on this occasion, a member of our team has contacted you to look into any possible problems you have experienced.

Posted 8 years ago

“I am perfectly happy with the Wood, but not the delivery. Refused to park on the drive, and parked across an extremely busy road and wheeled it over. This was despite my husband explaining that if he turned round and drove onto the drive as other drivers had done there would be no need for this. We then couldn't get it all the way in the garage as normal as the extra chimney sweep logs had been packed in the top of the crate, but it was only after he left that we discovered the reason why we couldn't get it in. We then had to decant the wood and stack it ourselves. Debating whether to order again as we have never had this trouble before.”

Helpful Report

Posted 8 years ago

Dear Antoinette, thank you for the detailed feedback. This will be investigated by our team. We unfortunately cannot guarantee delivery beyond the kerbside as this is the service our network provides. We apologise for any inconveniences caused, and we will try our best to provide a better delivery service with your next order.

Posted 8 years ago

“Received fifty nets of wood. Arrived well protected and some have now been moved into the shed we use for storage and the rest ready for stacking in the inglenook. Very pleased with the quality. This is our second order from this company as we were so pleased with the first order.”

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Posted 8 years ago

Thank you Sally, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“You get what it say,s quick timely delivery hassle free. Every time I have dealt with the aluxury wood company the goods arrive as requested in a timely manner. No delays no excuses. Not a lot of businesses provide this sort of service when dealing with an internet business.”

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Posted 8 years ago

Thank you John, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Very happy with the quality and value of the product. Service was prompt.”

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Posted 8 years ago

Thank you James, the positive feedback is very welcome!

Posted 8 years ago

“Product was exactly as described fast service delivered neat tidy and easy to handle no issues whatsoever”

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Posted 8 years ago

Thank you John, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Good quality wood. Good delivery service - agreed to postpone delivery for 24 hours at my request.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Nice clean pallet of kiln dried ash delivered directly into my garage.. Should've bought two while discounted.”

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Posted 8 years ago

Thank you Stephen, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“The quality of the pergola is very good, however would have appreciated some installation dimensioning information.”

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Posted 8 years ago

Thank you Paul, we do have installation dimensions and will be adding these to our instructions. We appreciate your feedback.

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews