The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,872 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,872 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered logs from the luxury wood company 4/5 times. The logs are great quality, burn great and clean, they give an excellent heat. I have used others in the past but always go back to the luxury wood company as I have yet to come across logs that are as high quality.”

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Posted 9 years ago

Thank you Fiona, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“Excellent service with a brilliant delivery driver”

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Posted 9 years ago

Thank you, your positive feedback is very welcome!

Posted 9 years ago

“Looking for an alternative to coal for a Rayburn,we decided to try the bark briquettes.. really pleased with them,minimum ash, plenty of heat and yes,they stay in overnight!!”

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Posted 9 years ago

Thank you, Mark. We are sorry we did not get a perfect rating from you this time, but glad you liked our product and hope to hear from you soon.

Posted 9 years ago

“Fast effective easy ordering process”

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Posted 9 years ago

Thank you! Your positive feedback is very valuable for us.

Posted 9 years ago

“We've said it all before - great logs, well packaged and easy to manager. Pallet into garage - easy. You might think that these logs are expensive - you'd be wrong! Excellent value - in the end, no rubbish, nothing wet = great heat.”

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Posted 9 years ago

Thank you Michael, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 9 years ago

“the wood was delivered promptly and by a very helpful driver. The wood is very good my only drawback is that their seems to be a rather large amount of 1/4 size logs in this load, I accept that a proportion will be smaller thats the nature of wood, but compared with my last 3 loads, a bit more than usual, thats the reason for only 4 stars.”

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Posted 9 years ago

Thank you, Graham. We are sorry we did not get a perfect rating from you this time, but we are very pleased to have you as our loyal client. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“the delivery was made when you said it would and the driver put it down where it was wanted”

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Posted 9 years ago

Thank you Raymond, the positive feedback is very welcome!

Posted 9 years ago

“Easy to deal with as a company , but delivery company lets them down only 4*”

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Posted 9 years ago

Thank you, Heather. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Excellent order processing and delivery. Does what it says on the tin. Happy customer”

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Posted 9 years ago

Thank you Brian, your positive feedback is very valuable for us.

Posted 9 years ago

“Best quality logs I have ever used. Delivery was made at time of my choosing and was 100% happy with company that delivered.”

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Posted 9 years ago

Thank you Rob, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Quick delivery and they managed to change it to suit us. We have bought from them for a few years now, this last case of ash was not the best as it had a lot of small logs and off cuts and this was the first time this has happened.”

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Posted 9 years ago

Thank you, Anthony. We are sorry we did not get a perfect rating from you this time, but glad you like our products. Your comments have been noted and will be discussed by our team.

Posted 9 years ago

“Helpful, delivered on time, and the product was nicely wrapped preventing any moisture getting onto the wood. Logs burn well and very hot.”

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Posted 9 years ago

Thank you for your positive feedback. And be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“Very prompt delivery at reasonable price”

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Posted 9 years ago

Thank you Faith, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

“Easy ordering via website; high quality wood.”

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Posted 9 years ago

Thank you Robert, we appreciate the positive comments and look forward to hearing from you soon! But we are very sorry we did not get a perfect rating from you this time.

Posted 9 years ago

“Mulch delivered on time, good quality and covered to keep dry.”

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Posted 9 years ago

Thank you for your positive feedback, it is very valuable for us.

Posted 9 years ago

“Sent what I ordered at a good price, prompt delivery.”

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Posted 9 years ago

Thank you Gordon, the positive feedback is very welcome!

Posted 9 years ago

“Not happy. Luxury logs literally dumped on my driveway! Plus the crate size is smaller 😓”

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Posted 9 years ago

“Like the way the wood is all neatly stacked in frame, ready to use. Fast & reliable delivery.”

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Posted 9 years ago

Thank you, Joanna. We are sorry we did not get a perfect rating from you this time, but glad that you like our product.

Posted 9 years ago

“Easy to use website. Did research prior to order and price paid was as good as elsewhere. Logs packed extremely well in crate and felt had great value for money. Perfect size logs and burning well. Luckily received email to say wood on way as full telephone number was not passed onto courier and they were unable to ring me on the day of delivery. Customer service gave me couriers phone number and sorted out quickly. Courier delivered crate to within feet of storage. Would recommend and use again.”

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Posted 9 years ago

Thank you Nicky, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 9 years ago

“You kept me in touch of the delivery all the way to the door, the delivery driver was very helpful and happy !”

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Posted 9 years ago

Thank you Graham, we appreciate the positive comments and look forward to hearing from you soon!

Posted 9 years ago

The Luxury Wood Company is rated 4.5 based on 4,872 reviews