The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,883 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product great- delivery service could be better.”

Helpful Report

Posted 8 years ago

Thank you, Jeffrey. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Great value for money. Well "packaged" for transportation. Quick delivery.”

Helpful Report

Posted 8 years ago

Thank you Moira, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Good service good product plenty of variety always have what you need.”

Helpful Report

Posted 8 years ago

Thank you Bertha, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Always great quality and service-hassle free. The delivery company the same The driver could not have been more helpful-excellent.”

Helpful Report

Posted 8 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Really pleased with the pergola we brought . Great quality and fairly easy to assemble. Delivery within the time scale . Reason for four stars instead of five is because there was no communication about the delivery ! Came home from work and found it dumped on the drive ! No email or phone call to arrange delivery. Luckily nothing was missing and nothing was damaged .”

Helpful Report

Posted 8 years ago

Thank you, Claire! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“Good product was what I expected, did a good job for what I wanted.”

Helpful Report

Posted 8 years ago

Thank you Graham, the positive feedback is very welcome!

Posted 8 years ago

“Bark is fine. Delivery arrangements a bit of a nightmare.”

Helpful Report

Posted 8 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 8 years ago

“Great service and product as good as advertised will def re order when req”

Helpful Report

Posted 8 years ago

Thank you Gavin, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Delivery on time and a great product.”

Helpful Report

Posted 8 years ago

Thank you David, the positive feedback is very welcome!

Posted 8 years ago

“Nice and easy transaction. I made an error with my contact number, but the item was still delivered without delay. I will be reordering again soon.”

Helpful Report

Posted 8 years ago

Thank you Danny, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Easy to order online and quality wood and arrives on time”

Helpful Report

Posted 8 years ago

Thank you Robert, the positive feedback is very welcome!

Posted 8 years ago

“I have dealt with the Luxury Wood company several times now, and have always found them well priced, speedy, and prompt.”

Helpful Report

Posted 8 years ago

Thank you Kenneth, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Had an issue with the delivery (namely the courier in question let the whole process down) that was resolved by a helpful and sincere admin. team at LWC. Customer service as it should be. Logs ordered were also to a high standard.”

Helpful Report

Posted 8 years ago

Thank you and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Very happy with the bark I received and such a great price. Speedy delivery. Will definitely return in the future”

Helpful Report

Posted 8 years ago

Thank you Tracie, the positive feedback is very welcome!

Posted 8 years ago

“Delivery very prompt. Delivery person very courteous. Quality seems to be ideal and would consider re-ordering in future.”

Helpful Report

Posted 8 years ago

Thank you Robert, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Rapid delivery, good value product”

Helpful Report

Posted 8 years ago

Thank you Colin, the positive feedback is very welcome!

Posted 8 years ago

“Delivered on the day and called before to ensure I was home and access was available. Logs well packed in sturdy crate which had I had better access I would have used and an instant "Free" log store.”

Helpful Report

Posted 8 years ago

Thank you Stephen, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Couldn’t be happier”

Helpful Report

Posted 8 years ago

Thank you Karen, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Great company, good communication and excellent drivers, always helpful.”

Helpful Report

Posted 8 years ago

Thank you Marlowe, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Wood is fine but let down by unhelpful delivery man .”

Helpful Report

Posted 8 years ago

Hello Michael, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,883 reviews