The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Delivery was efficient and the driver very friendly. Quite a good mix of sizes and the crate was well packed. The only down side was that it was expensive and some of the logs seemed to have active woodworm so no inside storage near the fire!”

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Posted 3 years ago

“Friendly staff. Completely hopeless at delivery. I mean really, really naff.... Unable to control their haulier and get them to deliver on time. Use White Horse energy. Better logs, better haulier.”

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Posted 3 years ago

Dear customer, I am afraid that the Logistics industry has been affected lately by a lot and they all struggle with driver and fuel shortages and increased volumes. This has led to severe drop in quality of the service and their customer support. I hope the industry will recover soon and will go back to their previous standards. LWC Team

Posted 3 years ago

“On the day of delivery the driver was extremely unhelpful. He requested assistance on taking the load from his truck. As the only person in the house at that time was a young woman working from home. She explained she was on a call but that didn’t go down well with the driver. She asked if he required assistance on previous load deliveries to other customers and was a bit vague in his answer. I can’t understand this as previous companies we have ordered wood from we’re all trouble free and would go to any length to accommodate the customer. If this was one of your regular drivers then I will not be using your company again. Sorry can’t be a bit more positive but it was not a nice experience. Regards Brian Walker”

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Posted 3 years ago

Dear Brian, I am sorry for the experience. I am afraid that the Logistics industry has been affected lately by a lot and they all struggle with driver and fuel shortages and increased volumes. This has led to severe drop in quality of the service and their customer support. I hope the industry will recover soon and will go back to their previous standards. LWC Team

Posted 3 years ago

“Ordered 22/9/21 but still no idea when their lorry is going to deliver my timber. So I cannot review on the quality of the timber.”

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Posted 3 years ago

Dear David, Your delivery has been planed for the coming Wednesday. We apologize for the delay. LWC Team

Posted 3 years ago

“The wood is great, dry and well stacked. This is a repeat purchase. However their communication lets them down badly. We got no notification that the order had been despatched, and a message from the delivery company to say they were on the way arrived AFTER the delivery. As a result we weren't prepared for its arrival. Every other company I order from has an automated email and usually SMS as well to say that your order has been despatched. It's a shame because it made the whole delivery very stressful.”

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Posted 3 years ago

Dear customer, Pallex offers the same text message and email notification service however it is new and apparently not perfect. All of the problems within the Logistics Industry have led to severe drop in quality of the service and their customer support. I hope the industry will recover soon and will go back to their previous standards. LWC Team

Posted 3 years ago

“Great logs have the same ones every year, but I must say its almost impossible to ring and order over the phone Nobody answered my call three days I tried and I even left my number for a call back but to no avail so I had to order on line and pay on line which I really don't like doing. Anyway apart from ordering difficulties the logs are perfect.”

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Posted 3 years ago

“Delivery in good time with good communication.”

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Posted 3 years ago

“First time I have ordered form this company, did it on the recommendation of two friends. Arrived just a few days after ordering, competitively priced and was delivered in a sturdy crate that I have been able to break up for kindling! It was also plastic wrapped which meant I didn't have to offload it straight away :-). Ordered beech logs, they seemed nice and dry (made a nice sound when knocked together). Will order again for sure.”

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Posted 3 years ago

“Vesi is brilliant. The Luxury Wood company has great products at very good prices / BUT - the delivery company you use is useless. If you don’t change your delivery company I suspect you will lose more customers as I had to cancel £350 order due to bad delivery problems.”

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Posted 3 years ago

Dear Graham, We all hope the entire haulage sector will recover soon and will return to their previous standards. LWC Team

Posted 3 years ago

“We have bought our Oak Logs from them over the last few years and never had an issue. Nice and friendly service. Can only recommend!”

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Posted 3 years ago

“Reliable company with an excellent product”

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Posted 3 years ago

“Easy to use Website and ordering process. Got a call from the delivery agent a few days later and the order arrived on time. Fantastic service every time.”

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Posted 3 years ago

“Excellent product and delivery as arranged. No complaints.”

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Posted 3 years ago

“Easily ordered at a good price. Excellently packed, delivered promptly & burns beautifully. What more could you ask for?”

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Posted 3 years ago

“Fast and efficient service. Would definitely use them again!”

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Posted 3 years ago

“Excellent service Been purchasing wood for many years and will be fir many more Delivery persons are more than helpful And very professional”

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Posted 3 years ago

“Arrived on time. Very well packed with the wood nice and dry.”

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Posted 3 years ago

“Every time I order from you, the wood that is delivered it absolutely perfect. So good in fact that it’s a shame to burn it :) I have just had some beautifully seasoned Ash delivered along with Ash heat logs and kindling and everything is 100% perfect as always.”

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Posted 3 years ago

“It has been 3 weeks and I still have received my order”

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Posted 3 years ago

Dear Carmel, I am sorry for the experience. We have been chasing your local delivery depot for several days now asking for an urgent update. I am afraid that the Logistics industry has been affected lately by a lot and they all struggle with driver and fuel shortages and increased volumes. This has led to severe drop in quality of the service and their customer support. I hope the industry will recover soon and will go back to their previous standards.

Posted 3 years ago

“Very good service”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews