The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Delivered as norm driver put pallet exactly were I wanted it logs as always just the right size and burn 🔥 lovely.Enough logs to see me through the winter months and a good price Thank you”

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Posted 3 years ago

“Consistently good wood, efficiently and promptly delivered.”

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Posted 3 years ago

“Excellent service - very happy - will buy from this company again.”

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Posted 3 years ago

“A good product, spoilt by poor delivery”

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Posted 3 years ago

Dear Keith, I am sorry for the experience. I am afraid that the Logistics industry has been affected lately by a lot and they all struggle with driver and fuel shortages and increased volumes. This has led to severe drop in quality of the service and their customer support. I hope the industry will recover soon and will go back to their previous standards.

Posted 3 years ago

“Excellent product and service have used before and will be again”

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Posted 3 years ago

“The ordering and delivery processes were first class, and the quantity and quality of the logs were excellent. The only reason this isn't a 5 star review was the pallet. On the plus side, it provided a decent volume of kindling, but cutting it up and taking the nailed-together pieces to the local recycling centre was a pain. For me, 5 stars would be having the option of the pallet being collected after I've removed the logs to my store, and the pallet re-used for another happy customer.”

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Posted 3 years ago

“Pleased with delivery, on-time. wood as described”

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Posted 3 years ago

“Excellent service, very nice large crate of good sized logs and delivered at a good time.”

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Posted 3 years ago

“Always lovely wood. Helpful drivers, and delivery arranged when convinient, have been using this company for years.”

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Posted 3 years ago

“Good logs, well packed and strongly wrapped with polythene which kept the wood dry until I was ready to unload it.”

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Posted 3 years ago

“Very pleased with the quality of the dried timber we ordered. I am ordering another delivery. Chris Norfolk”

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Posted 3 years ago

“Product received as advertised. Very happy with low moisture content. Will definitely recommend to family and friends.”

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Posted 3 years ago

“Excellent service, will order again.”

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Posted 3 years ago

“Quick delivery quality wood at a good price”

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Posted 3 years ago

“Very good service and delivery driver polite and efficient and the wood is of a good size and burns well”

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Posted 3 years ago

“I had some delay to the delivery of my order but my enquiries in this regard were handled extremely well by Vesi and the issue quickly resolved. The wood on arrival looks really very good and is obviously Ash as requested which with other suppliers I have used has not always been the case. Would recommend.”

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Posted 3 years ago

“Excellent service,quality wood”

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Posted 3 years ago

“Excellent. Logs look great, ordering very easy, delivery time fast. Delivery process very helpful in tricky driveway. Thankyou”

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Posted 3 years ago

“Excellent service as usual. Very good quality kiln dried wood that burns well and is easy to light.”

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Posted 3 years ago

“Great product great service and the logs look great in our grate.”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews