The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Great customer service, great product as advertised and enjoying the logs immensely.”

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Posted 4 years ago

“Excellent service. It would have been nice to have had notification of shipping etc but overall very pleased”

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Posted 4 years ago

“Really helpful customer service Keep you informed of deliveries Prompt delivery”

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Posted 4 years ago

“Easy to use website and consistently good quality product and efficient delivery system. Only once in three years have had a problem with the loose packing of sacks. Sent pictures to Customer Services of delivery and previous sacks and was given credit on next delivery.”

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Posted 4 years ago

“Very good service & communication ,items were delivered as advertised & on time.”

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Posted 4 years ago

“Great Product, very good value and speedy delivery.”

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Posted 4 years ago

“Extremely efficient. The advisor I contacted was friendly and very informative and dealt with my log request knowledgbly and swiftly. The logs arrived in the local depot within 3 days and were delivered the next day.”

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Posted 4 years ago

“Good price burns wall”

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Posted 4 years ago

“Great wood, excellent service - I'll definitely use this company again.”

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Posted 4 years ago

“Great product at good price, thank you”

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Posted 4 years ago

“I placed my order on the 30th January which included a £90 delivery charge. Disappointingly it is now 21/02/20 and I still haven't received my order or have delivery date despite all the items I ordered being in-stock. I have also been disappointed with the level of information provided regarding the delivery. No updates or tracking number provided.”

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Posted 4 years ago

Hi Mark, Although we aim to deliver as quickly as possible the time frame for our oak sleepers and posts is between 5 and 15 working days. We are working on providing more accurate tracking but at the moment that option is not available.

Posted 4 years ago

“Great product's dilvered on time the dilvery driver was great”

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Posted 4 years ago

“delivered as advertised”

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Posted 4 years ago

“Hmm. I’ve been invited to give a review on my recent purchase. That’s rather difficult because the purchase was made 3 weeks ago and as yet I haven’t received the goods!! I appreciate we’re in strange times but Luxury Wood promise to deliver within that timescale. Following an email I have been promised I would receive my sleepers early next week. I hope that’s true to their word and that the product is of the best quality. We shall have to wait and see...”

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Posted 4 years ago

Dear John, we were all put in a very difficult situation with the global pandemic and the new Brexit regulations. We did our best to deliver within our time frames. Sadly we were behind schedule. We hope you are enjoying the product though.

Posted 4 years ago

“A first class product that burns very well. Excellent value for money and the price includes free delivery. The website is easy to navigate and ordering is so simple. All in all the Luxury Wood Company is a top class company.”

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Posted 4 years ago

“Great service fast deliver I will bye all my logs from here . I’ve even made a account up GREAT thank you Alan”

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Posted 4 years ago

“Great service from The Luxury Wood Company. I was struggling to find hardwood, but they cam up trumps quickly and everything arrived as explained. Wood was great quality and a perfect size for my 5KW stove.”

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Posted 4 years ago

“The wood is always good, however the delivery service leaves a bit to be desired. We received a phone call at 5.30 on Thursday night and the lady informed me that our wood would be delivered on tomorrow. As that was not convient I asked if it could be delivered the next week. We agreed it would be delivered on the Tuesday. We stayed in all day & phoned at 4.30. The lady who answered said our wood wasn’t even with them yet. It finally got delivered on the Thursday. Luckily we were not at work that week. Unfortunately this is not the first time the delivery has been unreliable.”

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Posted 4 years ago

“Your delivery contractors are useless.”

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Posted 4 years ago

Dear David, We apologise on their behalf. We have been in contact with the subcontractor regarding your issues and we hope they will improve in the future.

Posted 4 years ago

“Good value and always a quick delivery.”

The Luxury Wood Company 5 star review on 17th February 2021

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews