“i bought a gift for valentines day, and still waiting for it. i have contacted the company but feel they just dont give a damn. i more than likely will not be buying from them again. they use the excuse is was sent seperatley with the other two items i purchased. but why would you send it speratley. or did they.”
“I was initially impressed at fact that the cushion I ordered was despatched so quickly, however, it then took a week to arrive so I had to give it late as it was a gift for my parents 50th wedding anniversary. I was disappointed that the words on the cushion were not spaced evenly like the picture from which I ordered. There was a large space after their name and the date was squashed too close to the line above. I don’t think I would recommend this product especially for an important occasion such as golden wedding anniversary!”
“i am really pleased with the quality of our order ,but we had a nightmare with delivery/being told it was sent on 9th January made plenty phone calls i was told i would have to wait until the 23rd to claim we it arrived after there party so was really not happy.I did receive it but was really upset as it was not posted until the 17th 10 days after the order .But just to say it is a really nice gift.”
“The gift was lovely when it arrived. Ordered it a week before Xmas but didn't arrive until after New Year. Too late for the Xmas as they were presents. Had been told they had been dispatched but it still took nearly 2 weeks to then arrive. When I tried to find out where they were Friday before Xmas office was closed.”
“Cup quality was good , you lot messed up my order when i asked for new cup to be sent you tried charging me full price thats disgraceful as you are the ones who messed up”
“All well except for the printing on the item. They got the printing different than was ordered. E/mailed sender 2 weeks ago and have had no reply. That's why only 2 stars.”
“The gift was brought as a retirement present - the actual present itself was great, the customer service was awful. we paid extra to get the present delivered on next day delivering, the present never arrived, we were told they has tired to deliver it, but no one was in - this was at 3:30, when the office is open to 5:30. It had gone back to the depot but they could not deliver back to us until the following day (so now 3 days late) this resulted in me having to drive to the depot and collecting the present, with no apologies from yourself.”
“I ordered off my phone a 70th birthday tankard and didn't see the drop down box that said 18 on it.Needless to say it arrived as a 70th birthday tankard with a massive 18 engraved on it, my fault I know. I rang them in the hope they could help but found them very off hand. I run my own company and I know I would have been more sympathetic and tried to help even with some money knocked off doing another one, it's good customer service and means you would go back and use them again. Because of that I wouldn't go back. I went to my local Timpsons and got one done and engraved within the hour for the same price.
Lesson Learned”
“Nice quality underwear, but would have appreciated the seller double checking the size, i requested a medium and received a size 12 which is quite large. I would have expected something more between an 8/10. Unfortunately i saw after my purchase that they sized from 10 up, not S, M, L etc so i would have appreciated a check before sending, since i stipulated M and a 12 is more on the large side”
“I wasn’t happy with some of the order as I felt the quality wasn’t good enough and the ordering wasn’t clear and was told there was nothing they could do. I won’t be using this service again.”
“Whilst the item purchased was great, I was extremely disappointed to have to wait for 5 working days for my item to arrive (which was needed for a surprise birthday party), when I paid the extra for Royal Mail 1st Class delivery.”
