“The gift personalization was wrong took awhile to get any resolution I am still waiting for the
replacement item .It was a birthday gift for April would not use this company again.”
“I ordered a front paper print on Wednesday 30th April on Thutsday 1st May I contacted your customer service ro say I had put on the wrong date and asked if I could change the date from the 7thmay to the 9th may was told it had been processed and would ne out for delivery but was not delivered until the 9th May does not take over a week for delivery.I dont thinlk customer service even bothered to contabt dispatch to see if it had been sent.No help at all.I was in tears abd was told to send it back when it was received.Surely it was not all done in less than 24hours,Customers keep these people in a job.Need more training.Was told to return it saying wrong date.Im sure it could have been altered as I said you were contacted within 24hours.Had to go out and purchase somethin else as it was for an 80th birthday if I could it would be nil stars”
“Very bad experience with The Gift Experience. They sub contract the experiences out to a hotel group called OMG (check out the awful reviews on Trust Pilot). We never got to have our experience (the day it was booked for the experience the experience wasn't even open). We have tried phone calls & e-mails to get our money returned, to no avail. I will certainly never be using this web site again.”
“Clock was not working and nut on the end of the winder fell off when trying to move the hands to the correct time. I have already emailed to complain and ask for a label to be sent so that I can return the clock. It is a personalised gift and is required for 24th May”
“Bought a voucher for vineyard and half the places wouldn’t take the voucher. Ended up giving the money on top of the voucher, total waste of money. Also no person or number to contact to resolve.
Won’t ever bother again”
“Order never arrived ...despite constant emails to company just automated message .. poor service.. poor communication, be careful when using sire .. take the money and nothing to shoe for it .. never use this site again..”
“I bought a e vouch a few weeks ago for someone’s 50 th birthday . It still has not arrived despite many exchanging emails . The last one said they have resend the voucher but they have not .”
“I had ordered a personalised gift and paid an extra £8.79 for express delivery where it stated that item would be processed in 1-3 working days. item has not arrived and when i called to enquire i was informed that the item actually gets sent somewhere else to get personalised so the wait time it actually 2 weeks.
i do not feel this was clear on the website and i would not have ordered and paid for express delivery if i was aware of this. When speaking to the person on the phone i asked that because the item has not been dispatched yet would i be able to have a refund before it was sent out. i was informed that no i have to wait 2 weeks on item arriving before sending back. i feel this could have been handled better.”
“This was the first time I had ordered anything from the Gift Experience. I ordered a clock with an engraving but unfortunately I had not included '60th' in that engraving. I asked for this to be changed to include the latter and received an email almost immediately advising me that it was too late to include the requested change. Taking into consideration the time when I placed the order to when I submitted the change request was literally minutes it was hardly customer service as I would have expected.”
“I ordered this watch for an 18th birthday. It had to be engraved. I paid for next day delivery. It arrived six days’ later. Too late for birthday, even if engraving took longer.
I will never use this firm again.”
“sorry can not find out how to redemm voucher , I did email and ask, no answer. The number on the voucher is not long enough for the one required..please help”
“Advert said 18 months but when the voucher came through was for 9!! On query I was told it was because promotional price even though 18months was next to promotional price!! Getting money back in 10 days apparently”
“Purchased a motorbike experience for present on 19th Dec. Paid extra for next day delivery to make sure got for Christmas. We are now on 31st December. Have asked for a refund.”
“I purchased on the 10/12 and as of today 21/12, i still have not received it despite chasing this up twice. This is for a Christmas Present and said it would be despatches in 2 to 3 days when i ordered.
You have taken the money for it and i have nothing to show.
I am extremely dissapointed as no one has been i touch with me.
Will definitely not use again!!!!”
Thank you for getting in touch via this review Dave. I can see that your order has been processed and despatched in a timely fashion, but would have expected it to be with you on 5th or 6th November. If you still are not in receipt of this please respond or get in touch and I will ensure another item is sent out. Kind regards.
