Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
Hi Terry
Thanks for your review, I am so sorry to read this hasn't arrived yet.
I can see our customer service team have been in contact with you about this and are currently helping to get this resolved for you.
Hi Christabel
Thanks for your review, I am sorry to read this.
I've checked your order and it seems there is a little confusion as you opted for 1st Class Delivery, not Next Working Day delivery.
As such your order was dispatched on 14th July and delivered on 18th July, 1 day after the estimated delivery time given by Royal Mail for 1st Class deliveries.
I can only apologise for this and any inconvenience caused by the slight delay.
Hi June
Thank you for leaving a review, I’m so sorry to read this. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark on this occasion.
I am however really pleased to read that we were able to get the correctly engraved frame sent out in time for the wedding, please accept my sincere apologies once again for any upset and inconvenience caused.
Hi Dev
Thanks for your review, I am sorry to read you are disappointed with the service.
I've had a look at the notes on your order and it appears you may have gotten a little confused regarding the difference between dispatch and delivery time and as such the order was delivered within our estimated time scale.
Furthermore, I have read through the email conversations and our team remained professional throughout, although I am sorry that you felt they were rude.
Once again, thanks for taking the time to leave a review.
“Gift lovely ,but there standard delivery takes 2 weeks before it arrived not 2-3 days and was late for the 70th birthday I had ordered it for. So was disappointed when it took that long to arrive”
Hi Caroline
Thanks for your review, I am so sorry to read that your order took longer than estimated to arrive.
Unfortunately on occasion parcels can be delayed in the Royal Mail network and we don't have any control over this but I do know how frustrating it is to be waiting on an order especially when it misses the occasion.
Please accept my apologies once again for the delay.
“There was no communication apart from the order confirmation so I had no idea when was my package was due to despatch or arrive.
The products are not the best quality, t shirt seems thin and translucent and on the cap there’s visible stitching between the letters.”
Hi Janet
Thanks for your review, I am sorry to read of the issue with your gifts however we have had no correspondence from you regarding this so haven't had a chance to help you out.
Please make sure to use our customer service team as the first point of contact for any issues so they can be resolved for you.
“Poor experience - received somebody else's order. My replacement arrived late (past mother's day). No offer of partial refund, no offer of discount...The ordering process was fine, responded to emails fine. Looks like their warehouse staff are a little dim.”
Hi
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I do not think it warrants insulting our hard-working production/warehouse team.
Unfortunately on occasion mistakes can happen and I appreciate that this is frustrating and upsetting however I think it is important to have some understanding and show a little kindness in situations like this instead of throwing around insults.
Please accept my apologies once again for the mistake.
“The gift I purchased, unfortunately, was full of defects and I had to complain. The gift arrived in good time for the celebration, for which I'd purchased it. A replacement was sent, but it arrived after the celebration! It is a shame that the product was not checked before packaging. I will not be using The Gift Experience again.”
Hi Rebecca
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
We will use your feedback for any future reviews of our quality checking and packing process.
I am sorry to read that you won't be using us again, I do hope that you give us another chance in the future.
Thank you once again for taking the time to leave a review and providing your feedback.
Hi Helen
Thanks for your review, I am sorry to see two stars.
I've had a look at the tracking and your order was placed at 18.46 (over 4 hours after our cut off for next working day delivery and an hour after we closed for business that day) on 14th March with Next Day Delivery, which was dispatched on the 15th and delivered on the 16th.
Please make sure to double check cut off times in future to avoid any disappointment.
Hi Susan
Thanks for your review, I am so sorry to read this.
If you have a picture of the item before you painted it please send this to customerservices@thegiftexperience.co.uk who will be able to assist in this matter.
Hi Ronald
Thanks for your review, I am sorry to read this.
I've had a look and it appears your order was delivered on the 12th March, 3 days after it was dispatched.
Please contact customerservices@thegiftexperience.co.uk if you have still not received this as they'll be able to help you out further.
“Very happy with the purchase but not the way is was packaged. The aprons are WHITE and should have been in plastic covers and not just bundled into an envelope and not folded just rolled up, not impressed.”
Hello
Thanks for your review, I am sorry to read you are unhappy with the packaging of the aprons.
We try to minimise the use of plastic in our packaging and we don't feel the need to place these into a plastic cover. We fold these up neatly so they can be placed flat in the packaging and they can just be posted through your letterbox.
It is great to read how happy you are with the actual aprons though.
“Delivery time was average. Ordered a personalised T-shirt, name was misspelt. Print was very faded. Material was poor. Will not be ordering anything from site again. Very disappointed.”
Hi Elizabeth
Thank you for your review, I am so sorry to read of the issues you have had.
It doesn't look like any contact has been made with our customer services team who would have been able to issue a refund or replacement. Please could you pop them an email with a photo of the issues and they'll be happy to help.
Hi Susan
Thanks for your review, I can see that our customer service team have helped to come to a resolution about this issue.
We apologize that our service did not satisfy your expectations but I am glad we have helped you out.
“I am very disappointed at the layout of the text so was unable to give the gift to our friend. The mock up did not show the name being split as in the finished product.”
Thanks for your review and I'm so sorry to read that you are unhappy with this. Please pop our customer services team an email with a photo showing this and they'll be happy to advise.
“Item was advertised as dispatched in 1 to 2 days, even paid for quicker postage. Took nearly 2 weeks to arrive. Appreciate Covid stuff but most people back at work now and there were no updates about delays at all
As it was gift and was late and passed the day it was needed asked for refund but declined as it was personalised”
“Purchased from them in 2019. Bought same product about a month ago (silver framed engraved photo frame), very dissatisfied with the quality. Was totally different to the one I bought in 2019. Poor qualify and was not as described. I kept it because it was part of a retirement package and I was on a deadline, so could not return it. Was planning to buy 2 more frames, but won't bother now as I am not guaranteed to get the item as described. Was very disappointed especially as I had told a manager how nice it was (based on our previous purchase for another colleague).”
