“Very good and very bad at the same time!
Ordered an item on March 4th and it was delivered on March 7th, so from that perspective, all is fine.
However, I never received an order confirmation, nor did I receive a notification to say that the item had shipped. As a result of this, the gift I ordered (for a friend) was delivered without my knowledge and left in a "safe place" that neither my friend or I were aware of.
The item is excellent, so if The Gift Experience improved their communication, I would have given 5 stars”
“I was a disappointment with the necklace I received. It was a special gift,for someone, and I didn't think it looked that special, with the tinyinscription on. Also the photo was left for you to put in the box, but that might have been for a reason!”
“I was looking forward to buying this for a friends special Birthday, but disappointed with the necklace, just a round disc shape, and the inscription wasn't that clear. For £20. !!! The photo was okay, but surprised it was left for you to take the necklace out, and put the photo in !!”
“The gift was nice I just wish the delivery details were clearer, when ordering it said 1-3 working days to dispatch however on the 4th working day I received mail letting me know the gift had been ordered??? Then it was 4/5 days after that, I knew I was cutting it fine but the extra delivery time caused the gift to miss the date I needed it, luckily it wasn’t the main gift. Like I said nice gift, just give plenty of time for delivery.”
Thank you for your feedback Craig,
We will pass this feedback on to the relevant department to make note of how we can improve for future orders. However, we are thrilled to hear you are happy with the gift.
Kind regards,
The Gift Experience
“Bought as a present - great idea for a poster! (The 100 Albums Bucket List).
However, the inside packaging was damaged in the delivery process. Probably not your fault, but worth future attention.”
“The delivery was made without previous notification and left on my doostepNo attempt was made to contact me upon devivery. The gift was acceptable but slightly less than I hade expected. No further contact is now necessary.”
“The message in a bottle was very nicely presented in a wooden presentation box - unfortunately the formatting of the message wasn’t very flexible so it didn’t look as nice as I had hoped ….”
“Very pleased with the quality of my purchase. However the post order process and communication was very poor to the extent that I was unsure as to whether my purchase had even been shipped and whether it would arrive before the event for which it was intended.”
“The recipient said they were very happy with the present. The difficulty was with communication over the delivery and when it would be delivered. I received a message to say that the recipients were out aaand didnt receive it and when I tried to communicate with gift exerience I could not but was very relieved to some days later get a message that iy had been received. Over all would have appreciated better communication.”
Thank you for taking the time to leave us this feedback Geoffrey.
We're sorry to hear that you have been experiencing difficulty getting in touch with us. I cannot see any emails on the email address you have provided, so I will contact you personally to resolve your enquiry.
Best wishes,
The Gift Experience
“The champagne flutes were fine. I meant to put my name on one and my wife's on the other, but one glass came with both names on it and the other with none! Maybe my error, but perhapsyou could make it clearer to avoid it in the future..”
Thank you for taking the time to leave us this feedback Greg.
We would love the opportunity to correct this for you, could you kindly reach out to us at CustomerServices@thegiftexperience.co.uk with images of what you have received we will get the correct glasses sent to you, regardless of fault.
Best wishes,
The Gift Experience
“i had entered my sentences thinking that the "together forever"would not be included, however it was ! do you have any clock where only what we write is printed and not - happy birthday, 50 th birthday etc . ?”
Thank you for taking the time to provide us with this feedback.
We have messaged you privately for further information regarding you order.
Best wishes,
The Gift Experience
Hi Stephen,
Appreciate your feedback.
Upon investigation, it was found that your order was unfortunately reported as out of stock, a circumstance we were not informed about until after forwarding the order to the supplier. Your order, placed on January 7th, prompted us to send you an email and process a refund on January 9th.
I sincerely apologise for any inconvenience or frustration this may have caused.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Margaret,
Thank you for sharing your feedback.
I sincerely apologise that you were dissatisfied with your order, particularly regarding the quality.
Upon investigation, it appears that the issue stemmed from the personalisation details entered during checkout, which were printed as entered. I regret any confusion or dissatisfaction caused by this and extend my apologies.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
