“I purchased a 2 night getaway for my inlaws anniversary present, nothing but hassle trying to book , takes many many days for reply email, issues re dont have doubleroom etc, only weekend avail dates which is a supplement charge !! i could say more but not wasting anymore of my time, dont book.”
“Dreadful will not be ordering again. Picture was sideways and missed off our names. Had to go through the hassle of returning the item even though it would be no good to anyone else as it’s our baby in the photo! Then had to chase for a refund. AVOID”
Hi,
We appreciate you taking the time to share your feedback.
We sincerely apologise for any disappointment caused by the quality of your order upon arrival. After conducting a thorough investigation, we observed that our customer service team promptly issued a freepost return label and processed a refund for your order without delay.
Should you have any additional enquiries or concerns, please feel free to reach out to me directly. I am more than happy to further investigate and assist you in any way possible.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi,
Thank you for your kind feedback! 🥰
We are very pleased that you were happy with your order once it had arrived.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Jane,
Thank you for your kind feedback!
We are very glad you were happy with your order and that this arrived within good time!
Kind regards,
Abbie
The Gift Experience
“The gifts ordered were not as advertised in the first instance - Gift mugs were wrongly printed and despite obviously being a silver wedding present, they were inappropriately wrapped in black wrapping paper.
On contacting the suppliers, they agreed to replace the misprinted mug at no extra cost so I was eventually well satisfied. Good job I'd left plenty of time before the actual silver wedding date,”
Hi Peter
Thanks for your email, I am sorry to read of your issues but I am glad we were able to resolve this for you.
I am also sorry to read you were disappointed with the wrapping provided, whilst it was black this would have also had a lovely pattern on it which we feel makes it suitable for any occasion but I will pass this feedback onto our team.
Thanks again for taking the time to share your review and photos of the gift.
“Gift ordered 12th April and still not received yet. Great difficulty in contacting this company by phone and also by email. If you can help please do.
Thank you
Order no. 4965519”
Hello
Thanks for your review, I am sorry to read you had trouble contacting us however I can see on your order notes that you were able to get through to us and our team helped you out by replacing the order which was delivered next day.
Please accept my apologies for the original order getting lost in the post, unfortunately this can happen on occasion but I do know how frustrating this can be.
Hi Helen
Thanks for your review, I am sorry to read that your order hasn't arrived yet.
I can see you were in touch with our customer service team yesterday who have advised that we can replace this order if not received with your post by next Monday so please let us know then and we'll be happy to help further then.
“We ordered two teddy bears for despatch to an address in NI. One arrived with the correct inscription on the T-shirt, 'Lucy's Bear', but the other arrived with an incorrect inscription on the T-shirt. This was for a First Communion for 'Rory' when it was for the 9-week old's baptism/christening.
My daughter-in-law was in touch and I then phoned the company. A rather offhand and unconcerned woman said it would be corrected but that we would have to send a photograph. At the time we visited the correct version had still not arrived.
Not very impressed. We were given a choice of two types, chose one and got the other. Somebody doesn't seem to like their job.”
Hi Robin
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
I am sorry if you thought our customer service team were offhand and unconcerned, I can assure you that mistakes are taken very seriously and are treated as a priority to be dealt with. We do ask for photos so that we can log the errors with our production manager and see where we went wrong for training purposes.
I can see that the replacement has been delivered but I do appreciate the upset and inconvenience of this arriving late and can only extend my apologies once again.
“Due to covid we were unable to use our gift experience. Then unable to contact them to try and reschedule. Thrown the voucher away now, so won’t be using them again”
Hi Craig
Thanks for your review, I am sorry to read this however I've checked your order and it looks like this was for a Personalised Cushion and not an experience day.
Please feel free to contact customerservices@thegiftexperience.co.uk for further information.
“Poor experience - received somebody else's order. My replacement arrived late (past mother's day). No offer of partial refund, no offer of discount...The ordering process was fine, responded to emails fine. Looks like their warehouse staff are a little dim.”
Hi
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I do not think it warrants insulting our hard-working production/warehouse team.
Unfortunately on occasion mistakes can happen and I appreciate that this is frustrating and upsetting however I think it is important to have some understanding and show a little kindness in situations like this instead of throwing around insults.
Please accept my apologies once again for the mistake.
“The gift I purchased, unfortunately, was full of defects and I had to complain. The gift arrived in good time for the celebration, for which I'd purchased it. A replacement was sent, but it arrived after the celebration! It is a shame that the product was not checked before packaging. I will not be using The Gift Experience again.”
Hi Rebecca
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
We will use your feedback for any future reviews of our quality checking and packing process.
I am sorry to read that you won't be using us again, I do hope that you give us another chance in the future.
Thank you once again for taking the time to leave a review and providing your feedback.
“Had to wait til my Anniversary date of April 9th to actually view my present when opened. My Surname is spelled wrong! Instead of WILLIAMS you engraved WLLLIAMS !!!😱”
Hi Lynne
Thanks for your review, I am sorry to see the spelling error.
I've had a look at your order and unfortunately, it does appear that it has been ordered like this and so on this occasion, we are unable to offer a replacement or refund.
Please make sure to contact customerservices@thegiftexperience.co.uk as the first point of contact for any questions about future purchases.
“I really hate giving bad reviews but I’m so disappointed with my order . It was a 70th wedding anniversary plate for my parents in law. The whole thing was cheap and nasty even the packaging. Sorry won’t be back 😟”
Hello
Thanks for your review, I am so sorry to read how unhappy you are with the personalised plate and our packaging.
Great time, care and effort goes into sourcing our products and personalising them, we would not consider anything we sell to be cheap and nasty and would dispute any claim of this.
The same goes for our packaging, which we have designed to be secure, easy to open and eco-friendly.
I am sorry once again to read your comments and and thank you again for taking the time to leave a review.
“The Gift Experience website was easy to navigate with great gift suggestions for those special occasions.
Their Crystal Book inscribed with an extract from "Footprints" makes a perfect Christening gift for my Great Niece that I am sure she will treasure throughout her life.
Thank you The Gift Experience for delivering quality, value for money and great service.”
“W e did not know what to buy a Welsh couple living in Essex for a golden wedding anniversary present. Browsing the net we came across your site -saw the cushion----written in Welsh and realised it was the perfect gift for a Welsh speaking couple. It caused great excitement on the day and was easily the most acceptable and favourite present there. We will certainly be using your site again .THANK YOU”
“I ordered a personalised cushion for our friends silver wedding anniversary, it was cushion. When it arrived it had the wrong design on, I also noted the incorrect date (but I think that as an oversight on my part). I contacted customer service and Robyn requested an image of the cushion I received and quickly arranged for a new one to be dispatched on receipt. The speed and efficiency in which Robyn reacted was exemplary, a true example of turning a negative into a positive customer experience. Thank you”
