“Bought an item. Nowhere on the website did it say that they do not do international delivery. So I paid for item. Now I wrote to enquire and they said that they cannot send to Malta and that I will receive a refund within TEN WORKING DAYS. SHAME IN THIS DAY AND AGE. Besides they said they emailed me twice to let me know but I did not receive any emails. So it’s not true that they sent email.”
“Unfortunately I am unable to review as I havent received my order 9 working days since. I have contacted customer services but as yet no update on where my gift is..alas!”
“Not very good because they ask you for a list of dates then tell you they are not available I am still waiting an answer for the 3 rd time of sending dates in.”
“Paid for an afternoon tea at Hilton West End, and have registered it, but cannot get through to Hilton to book it for 6 Feb. The phone number is not available constantly, and help from the hotel is non existent. I have now to write directly to hopefully get some joy but do not have good expectation”
“I ordered a gif cushion in the hope that I would receive in 3-5 days as stated on the website.
But this is not correct. When I called I was told that they could'nt confirm.
So if you are in a rush, dont order personalised gifts.
The product arrived late, but is ok.”
“I was very disappointed that the personalised cushion I ordered didn't come in time for me to take to the Golden Wedding Anniversary celebrations of my friends for who I ordered it. The actual cushion itself is fine and as advertised and although I was told in a subsequent email how long it would take, this was not made clear on the website when initially ordering it. It said 2-5 days and didn't make clear that that was just the delivery time and didn't allow for the personalisation process. I would have made a decision to purchase it sooner if I'd realised the total length of time it would take to come. When I emailed to see where it had got to, Yasmin kindly said she would try and expedite it so if she did then it would have taken even longer. You really need to be clearer on how much total time to allow for things to arrive if they're being personalised. Ann Rudland”
“Very disappointed, cushion described as cotton, not what I was expecting more like a polyester and no sewn in care/fibre content label only on cushion pad.overall would not purchase again and as to sending back have to pay your own postage!!”
Thank you for the feedback Anette.
We're sorry to hear that your goods arrived damaged, we always run a quality check before dispatching so presumably this was damaged in transit.
We will contact you privately to ensure this is resolved promptly and to your satisfaction.
Best wishes,
The Gift Experience
“The product itself is fab, bigger than I expected and a good weight. However it didnt arrive in time to give to my friends on their 1st anniversary party. I ordered it because the webpage said despatch 1-3 days plus 2-3 days delivery from date of despatch. - so maximum of 6 days. The Gift Experience need to change the wording so as not to raise expectations of other people ordering this for a particular occasion.”
“As my purchase was a gift, yet to be given, I just hope that the item works as the package when it arrived was all open and I was concerned that the item was damaged. If it doesn’t work, the recipient will be very disappointed. Will think twice about buying from you again”
“I loved one of them it was beautiful! The other was damaged in the drilling of the 'words'. Sadly you could see that there were scratches below some of the letterings. I did not have time to return it to you, so I did not look into that possibility.”
“I bought a wine escape gift which is brilliant idea but just not as a gift. It is for my friend's wedding so her and her hubby could have fun working out clues,etc. It arrived in a nice box which I had to open (so needed to brake a seal) in order to put bottle of wine in. Also, clue cards and a locker is packed together which creates another problem as I need to lock a cage so had to open nicely packed clue cards to get to the locker. Now all looks like a second hand/give down present which is not what I was aiming for. Lovely, fun novelty idea just not for an ocassion gift I think.
It wont let me upload photos unfortunately.”
