“Gift nice when it eventually arrived, unfortunately after party!
Company didn't seem to care. paid for first class post and ordered in plenty of time.”
I am sorry that you think we did not deliver on time, we don't actually state a Delivery Time we actually state a Despatch time and the postage is an estimate based upon Royal Mail stated times. I am sorry that Royal Mail did not leave the item in a secure place, I assume the recipients informed you of this? TGE Customer Services.
“I bought a keyring from this site around a month or so ago. The Keyring has already broken (it was a keyring that opened up and could fit a small picture in the middle). The part to keep the picture in fell out almost instantly, then one of the little pins that keep the front of the keyring attached and on a hinge to open, fell out meaning that the front fell off and wont go back on, and also the engraving was extremely faint and you could barely see it and it had a small dent in the top of it. I will be looking for a refund on my purchase if someone can please get back to me on this?”
“Ordered a Teddy Bear Money Box with personalised name and DOB. When it came there was no DOB or any packing note at all. I contacted The Gift Experience who were very sorry and got another one made. But how was the first one allowed to go out with no quality control and no packing slip to identify the person who made it. We had time to await the correct item but it could have left us in an embarrassing situation.”
“I never write poor reviews, but since this is their SECOND time of asking me, even though they are well aware of the problems I have encountered with them, I'm going to say that my experience proved most unsatisfactory. The actual item was good but their admin makes it very easy to end up paying a lot more than the actual item, yet they will not accept that they need to alter their communication. I have wasted a great deal of time and money getting this thing. I shan't use them again because they appear disinterested in customer satisfaction.”
“I thought I was buying a Rose Plant already in growth. What I got for £17 was a packet of seeds. Very disappointed as it was for my Dads birthday in memory of my Man.”
“The personalised gift was fine but the parcel was given the incorrect postcode and so only arrived with minutes to spare before we set off for the birthday celebration. Gift Experience could have been far more helpful in sorting this out. My persistence with Royal Mail (who were not to blame in any way) finally won the day.”
“Image was a bit misleading and quality didnt feel like it was there. We ordered the Pearl rose for my parents and from the pictures it looked something very special. In reality it was a weak bendable material, with the paint chipped away and the whole thing looking quite worn. On the plus side, nice personalised tag and box.”
“I ordered a gradutation present and altho at first people were helpful, I received a tex asking for a review on the gift, but I have never received the order . I got in touch with you and requested a refund as it was too late for the gift.but have not received anything so I am very disappointed with your company.”
“The delivery took a long time, I ordered late Thursday night and paid for first class postage - on contacting them they confirmed dispatch on Friday but I didn’t get the goods until Wednesday. I ordered things from elsewhere at the same time and they came quicker. No real interest when I contacted them for an update both by email or phone - if there is a next time upgrade delivery as first class doesn’t work.”
“I ordered 2 Ruby Flutes to be engraved.
Confirmation email of engraving to be done didn't come, as they had my name spelt incorrectly.
When I rung to check they sent email and the engraving to be done was wrong, and wording didn't even make sense, but flutes were on their way.
When flutes arrive they were engraved, one as stated on email, and one with a letter missing!!!. They were also slightly different shades of pink to one another, which as a pair was unacceptable
I telephoned and they sent new flutes with engraving correct, so matter was resolved well, but shouldn't have happened in the first place.”
“My gift took 11days to be delivered, and on your site you say cards dispatched in 24 hrs, then I find out that the card goes with the gift so that was also late.”
“I ordered 2 engraved items paid for next day delivery. They didn’t arrive together a day apart. Very disappointed paying that money and service not provided.”
