The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 848 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 848 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company Royal Caribbean Liberty of the sea seems dated the food choice and quality poor. The shipboard casual and uninterested. Claims of high range of activities misleading as they were all small and the size of the ship (passenger numbers) to the venues meant they were packed and to get a seat one had to be there , certainly half an hour before or miss it The production were poor with the exception of the Ice show, even this was restricted entry, by muster station. Staff to passenger range poor. And even some Americans agree the ship was to big for its offering Will not use again.Once again money seems to be the Idol the liner seem to prey to .”

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Posted 10 years ago

“First class service, staff always helpful and deal with any query without delay.”

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Posted 10 years ago

“always very thorough and caring”

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Posted 10 years ago

“Always helpful and quick to respond to queries This company has always done well for us”

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Posted 10 years ago

“Booked 5 cruises with The Cruise Specialists and have always been impressed by their excellent service, they are always very efficient and nothing is too much trouble for them. Would not consider booking with anyone else.”

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Posted 10 years ago

“My wife and I have booked many cruises and have always been impressed by the help we have received from various agents, and especially by David Brown. We have recommended the Cruise Specialists to friends who are equally pleased with the servive they have received.”

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Posted 10 years ago

“Cruise Specialists have given us excellent service over the past seven cruises we have booked through them. They always find the best deal and keep us fully updated on the run up to embarkation.”

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Posted 10 years ago

“I have now used your service several times and have found it to be very efficient and your agents very pleasant. I usually speak to Janice McColl who always does her best to fulfil my sometimes rather complicated requests for cruise and stay holidays.”

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Posted 10 years ago

“Very friendly and helpful staff who help you find exactly what you require in a cruise and at a good price. Excellent communication throughout, and overall thorough efficiency, which means you can relax and look forward to your holiday, confident that everything has been taken care of. I have used the Cruise Specialists for several years and would highly recommend them.”

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Posted 10 years ago

“I have always found the staff at The Cruise Specialists very good. Every enquiry has always been handled very professionally and as quickly as possible. When any problem has arisen there has never been an issue with sorting it out with the cruise company or the airline. I have used them for all my cruise bookings and will certainly use them in future”

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Posted 10 years ago

“Phone calls immediately returned. Very knowledgeable staff - direct answers to any queries.”

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Posted 10 years ago

“We were late arriving at the terminal due to horrendous traffic problems, it took over 7 hours for a 4 hour journey. I was very impressed with the staff at the terminal when we finally arrived. The cabin was very clean and adequate, but had no tea/coffee facility and only one plug socket which was european, so I had to buy a travel plug. The restaurant service was disappointing - We requested a table for 8, but allocated a booth table for 4. This was OK, a nice couple, and I suppose someone had to be in the corner facing the wall, if only it hadn't been me. The seat was broken, and every time my partner or I moved it rocked. After 2 days it still hadn't been repaired and as the service was so slow we decided to use the self service buffet for the rest of the trip. The itinnery was good and the crew were exceptionally helpful when disembarking by tender. All in all I enjoyed the cruise, however the ship is tired and a bit cramped so I don't think I would bother to book the Marco Polo again.”

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Posted 10 years ago

“We have always found the Cruise Specialists superb to deal with”

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Posted 10 years ago

“We have always received very courteous and prompt attention from the travel councillor team. Nothing has proved to be too much trouble and I would definately recommend them most highly.”

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Posted 10 years ago

“I have been cruising with The Cruise Specialists for over 10 years. I cannot fault the care I have been given every time. As I am disabled, the staff go the extra mile for me to ensure a comfortable cruise. I deal with David Brown in the office and he is very, very good in helping us find the cruise which is more suited to us. Always recommend the company.”

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Posted 10 years ago

“Staff were very helpful and always returned calls if requested. Excellent documentation and support. Customers should always be made aware that this is a Barrhead Travel Company. IMG”

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Posted 10 years ago

“Very efficient service and normally find a very good deal on a cruise. We have used them for over 3 years now, and are very happy to continue to do so.”

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Posted 10 years ago

“Second cruise with Cruise Specialists. Both occasions would have been better making our own arrangements home. The first time we were delivered to the Airport 4.5 hrs before departure. This time chucked out of ship 0930; had to wait outside until prearranged taxi took us to airport at 1130 arriving there 1145 for 1345 departure. Would have been better making our own arrangements and catching a taxi to airport at 0930 - at least there is something to do at the airport.”

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Posted 10 years ago

“I have booked our cruises with Cruise Specialist for a very long time. I have only ever spoken to one person. Leslie Gardner and l can honestly say she is fantastic. If all the other members of staff are half as good as Leslie then l would say you have the best team. She is extremly helpful even comes up with very good suggestions, a credit to your company”

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Posted 10 years ago

“Kirsten Pritchard has always delivered excellent service to us. We hope to continue booking cruises with you, health and funds permitting!”

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Posted 10 years ago

The Cruise Specialists is rated 4.8 based on 848 reviews