The entire team was wonderful except for the dispatcher or communicator on our final day. Whoever sent the confirmation text for time and place of pickup from our hotel to the airport did not specify which of the 3 Reef hotels we were at beyond PDC but the details were technically correct. So I didn't think anything of it since everything was seamless on the way from the airport to the hotel. Well, the next morning the driver (a different person and a very nice man) went to wrong location and I was blamed for confirming the wrong hotel. This person went right to fight mode and was very argumentative. We had plenty of time so it wasn't an issue but I don't like being accused of things that are not my fault. I should state, I have over 20 years in customer service and retail management. I know the customer is not always right but service is service. A simple sorry for the miscommunication was all it would have taken but we ended up in a text battle. I eventually said i could get a cab if they would refund my money but that seems to be the reaction they were expecting because there was renewed blame and refusal for a refund. Eventually, when I explained that I didn't need the money back as long as the driver was coming and that I only suggested it because this person's customer service was terrible, things calmed down. We made it to the airport with time to spare but the interaction put a terrible taste in my mouth and I will never use Suntransfers again.
8 months ago
Suntransfers.com has a
4.6
average rating
from
11,566
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.