Our experience with this company in Zanzibar was good regarding airport transfers to and from the hotel in 23.11 and 03.12. The driver Haji was punctual and courteous. Despite trusting them based on this positive experience, we encountered issues during a day private trip we paid $250 for. The agreed services were not fully provided: we were taken to a smaller spice farm instead of the original owned by the government, and our time in Stone Town was cut short - only 30 minutes going to the car parked far away from the harbour. The guide Mohamed returned the entrance fees unused to the driver instead of us. Even if we exposed to Mr. Rashid what we want to do and where we want to go, he assured us we have enough tine, but after the trip we consultated other local persons that told us it was impossible to attain all the schedules points of interest in due time. Attempts to contact Rashid for a refund were unsuccessful. We also experienced deceptive practices, like the driver overcharging for fruits - we asked him to stop to a market, he assured us is better to go by himself to buy products because of extra- charge of tourists, but he requested from us 10 usd ( ?!) for 2 avocado, 2 mango, 1 papaya and 4 bananas. Requesting a refund system and better service accountability is crucial, especially given the lack of fiscal documentation for the $250 payment. You as multinational company are prejudiced by your representatives in Zanzibar and provide a bad experience to your customers.