Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,943 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,943 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and reliable”

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Posted 8 years ago

“We would never ever use this company! Really bad service. Driver was hitting on us and they didn't send a taxi for us when we had to go back to the airport! We paid for everything in advance and told us that we had to arrange a taxi ourselves and that they will refund us our money. We got a refund for the taxi but we never got our money back that we paid in advanced! We will let everyone know about this incident.”

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Posted 8 years ago

“no stress”

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Posted 8 years ago

“Transfer was all we had hoped for, driver was waiting for us on arrival with our name on a sign, journey was very comfortable and quicker than expected, the same applied on our return journey, will definitely use Suntransfers in future.”

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Posted 8 years ago

“met at airport on time comfortable journey to destination. Return pick up from resort on time and once again comfortable with pleasant and helpful drivers”

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Posted 8 years ago

“no stress, just on time”

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Posted 8 years ago

“I would like to express my disappointment in the SUNTRASFERS.COM services since I had a very bad experience with them. I made a booking from a Barcelona hotel yo the airport of El Prat (20 min ride). When I was making the booking a selected to be informed of the pick up time by SMS with an additional charge. I never received that SMS. Since, I have not received the pick up time SMS, I contacted them by online chat and I was informed that my pick up time was set to 2:45 am while my flight departure time was 6:25!!!! I complained to them arguing that that pick up time was way too early for my flight but their reply was that they had already made arrangements with the other passengers and they could not proceed to a change. It was very surprising for me when I catch the ride to the airport and found out that I was the only passenger. I really think that there better options instead of this irresponsible and inflexible company.”

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Posted 8 years ago

“They picked us up on time both ways helped with the cases and were very polite we would definitely use them again and it was great not having to stop at different hotels highly recommended 😊”

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Posted 8 years ago

“On time, smart friendly efficient driver. Vehicle top notch as usual. Driver made the journey interesting without being too chatty. Ensured we got received at reception on arrival.. 10 out of 10”

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Posted 8 years ago

“I booked many transfers from Marco Polo airport to the Lido and back for business. Sun transfers were always on time, polite and helpful! The customer service team were also very helpful and would call back as a courtesy, even if I hadn't ask them to. Highly recommend!”

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Posted 8 years ago

“It was the cheapest option available.”

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Posted 8 years ago

“Vehicles comfortable and in good condition. Friendly and helpful drivers. Door to door no fuss.”

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Posted 8 years ago

“Servizio eccellente”

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Posted 8 years ago

“Can highly recommend these people. We couldn't have asked for more and vedy reasonably priced. Minibus very clean and drivers smart and polite. Will certainy use again”

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Posted 8 years ago

“Great service, would definitely recommend”

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Posted 8 years ago

“Great service . Reliable . Very smooth transfer both ways . Would highly recommend.”

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Posted 8 years ago

“driver was an old man who did not speak or understand a word of English, "private car" was a beat-up old taxi in terrible condition, had to walk 1/4 mile with our luggage to a deserted parking lot. Airport taxis are cheaper, new, better drivers!”

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Posted 8 years ago

“Excellent service again. Mini bus clean and the driver was there to meet us, also on the return journey, very helpful. Thanks again for a great service”

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Posted 8 years ago

“I have used Suntransfers for several year on the recommendation of a friend , the transfer are always prompt , drivers courteous and polite .no stress no worries, l recommend Suntransfers to everyone.”

Helpful Report

Posted 8 years ago

“Prompt, reliable, kept in touch by email. Informed me that when entering the name of the hotel I was traveling to I accidentally put it as being in a town further away than it actually was. The company therefore notified me that a refund had been put into my account. I appreciated this honesty. I would definitely use this firm again.”

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Posted 8 years ago

Suntransfers.com is rated 4.6 based on 11,943 reviews