Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,943 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,943 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service well mannered drivers very helpful always booked with this company fantastic.”

Helpful Report

Posted 8 years ago

“cheap exellent service allround”

Helpful Report

Posted 8 years ago

“Ho pre-pagato questo servizio per trasfer da Berlino Airport a Berlino centro e viceversa , nella tratta di andata diciamo che il servizio si è svolto in modo quasi corretto l'autista ha avuto 10 minuti di ritardo il quale è stato pre-annunciato. . Il ritorno è stato vergognoso . mi hanno lasciato 40 minuti ad attendere fuori dal hotel con 14 gradi . Ho cercato assistenza prima tramite chat e anche li ho atteso 30 minuti dopo di che ho chiuso la chat ed ho chiamato il servizio clienti il quale non parla Italiano ma solo inglese e spagnolo. il Quale non solo non si è fatto carico del mio disaggio ma mi ha detto che dovevo attendere altri 20 minuti prima che mi mandassero un altro trasfer. Il giorno dopo ho cercato di avere assistenza per reclamare , ma ho trovato un servizio clienti che non mi ha assolutamente assistito e mi ha bloccato la chat per non parlare con me.”

Helpful Report

Posted 8 years ago

“We were delayed waiting for wheelchair help (which never came) .We were worried our driver would have gone . But he was still waiting for us. Brilliant service would recomend Suntransfers to anyone.”

Helpful Report

Posted 8 years ago

“Drivers were very friendly , on time and helpful. definitely use suntransfers on our next visit.”

Helpful Report

Posted 8 years ago

“I have been using suntransfer for a number of years and never been let down simple the best for value and reliabilty”

Helpful Report

Posted 8 years ago

“I have used Suntransfers for the past four years for all my trips abroad. Never been let down. Great service”

Helpful Report

Posted 8 years ago

“Transfers were very easy to book and amend, all on time was an excellent service will definitely use again and recommend”

Helpful Report

Posted 8 years ago

“like the song SIMPLY THE BEST great service, polite drivers, on time, great prices. have used many times and will continue to do so.”

Helpful Report

Posted 8 years ago

“Suntrans made our tranfer to and from our hotel /airport very straight forward.”

Helpful Report

Posted 8 years ago

“The driver was so helpful our apartment owners did not communicate very well and left us without the planned key meet up, he called the company for us and did not leave us until we were happy we would be met”

Helpful Report

Posted 8 years ago

“Have used Suntransfers on several occasions and have never had any problems would aways recommend”

Helpful Report

Posted 8 years ago

“Pleasant journey to CDG in Paris.Accurate in timing, helpful and polite driver Stanislav.Would highly recommend suntransfers”

Helpful Report

Posted 8 years ago

“I book for transfer from Lisbon Airport to Fatima last 11th October 2017...surely from exit of the terminal I find it easy to locate our service someone from the company guide me to our respected driver assign from my group of eight people. The van was spacious and clean but best part was the driver was courteous, drives well and he made sure we get to right apartment we booked. I definitely highly recommend them.”

Helpful Report

Posted 8 years ago

“The were Reliable”

Helpful Report

Posted 8 years ago

“on time picking us up from airport and travling back to the airport”

Helpful Report

Posted 8 years ago

“Dont book a private car with them as you will be sent a bus and when you complain about being charged more for a car they dont care”

Helpful Report

Posted 8 years ago

“always use them as they are very reliable”

Helpful Report

Posted 8 years ago

“I ordered a taxi with suntransfers for two clients of mine to be picked up at Faro airport at 12am, my clients phoned me at 12.30am to say no taxi was present, I contacted them via phone instantly and the lady on the other end told me to tell my clients to go to the vodaphone centre in the airport and it would be sorted out. My clients then contacted me unable to find this and everything was shut up and no people around. I then phoned them again now to be answered by a gent who then told me to tell my clients to go outside and to jump in a taxi and for me to get a receipt and send it to them to refund! Faro airport at night is like a ghost town and no taxi's are outside! This is now 1.30am So only for me calling them back again my clients would have been stranded. I told them forget it I will go and collect them myself. For me to get to the airport and back it was nearly a 2hr drive. I received an apology email telling me it will be looked into and they will be in touch within 20 days. It was to the dot 20 days I received an email to tell me they are refunding me 29.33euro's (which was on the 13th Oct, and I'm still waiting for it) and it took them 20 days to tell me this! This was only half the taxi fair to be refunded, when I said I'm totally disappointed with the response, what about my two phone calls it cost and all my fuel it cost me to go to the airport and back and the 3hr inconvenience! My response was that there commitment has gone above and beyond and not in a position to offer anything more! What do you think?! To think I was visiting the Algarve 3 times next year with 20 people each time I was going to use these! Clearly they don't need my custom so now booking with someone else!”

Helpful Report

Posted 8 years ago

“We had ordered bus from airport to our hotel, and from hotel to airport. They never showed up in the airport, and they never picked us up when we had to travel back home. Bottomline : we never Saw this bus... does it even exist?!?!”

Helpful Report

Posted 8 years ago

Suntransfers.com is rated 4.6 based on 11,943 reviews