Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,943 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,943 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Sun Transfers three times now and have found them to be excellent on price and especially service. Top marks !”

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Posted 8 years ago

“all o.k.!”

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Posted 8 years ago

“driver was a no-show in Barcelona airport and we are still being charged. Suntransfer does not want to refund our payment. We waited for an hour!!!! What a scam!”

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Posted 8 years ago

“DRIVER DID NOT SHOW UP!!!!!! I booked an airport transfer from Barcelona airport to the city. I indicated that my flight arrival time as 0730. Our group was in the arrival lounge before 8am but suntransfer driver could not be found. There were 7 of us looking for him. He was not there. I contacted the priority numbers indicated in the voucher emailed to me but I only got an automated reply in Spanish which I could not understand. I tried calling the other number but call couldn't be connected. I had to search the Suntransfer website to get a contact number to call (+44 2035885280). Finally, I was able to talk to an English speaking customer representative around 830am. By this time, we had been waiting for around 40 mins already. We were told to wait for a call but no one called. I received a call from an unknown number around 850am but no one was on the other line and the line was cut. Our group waited for several minutes until we decided around 9am to take a taxi as we have an appointment at 10am. Suntransfer called at around 9:02am. I reported this right away and asked for refund. They refused saying their driver went to the meeting place after I called but our group had left the meeting area. I told them that that is unfair. We were made to wait for more than an hour. The driver was supposed to be waiting for us at the arrival section. Suntransfer was supposed to be monitoring our flight as stated in their website. Now we are being blamed that our group left and decided to take a taxi after being made to wait for around 1.5 hours??? Our group paid EUR70 for the taxi fare. we got delayed and we were inconvenienced due to suntransfer's fault. Their reply? They decided to reconsider and refund 20% to me. 20%????? Service was not rendered, our group incurred additional expense, and we were inconvenienced, and they don't even have the decency to refund the entire amount I paid? DON'T GET SUNTRANSER!!! I should have believed the other reviews.”

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Posted 8 years ago

“Very efficient in all areas, booking, timing, clean car, driver polite”

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Posted 8 years ago

“used many times and as always perfect.”

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Posted 8 years ago

“Second time we have used suntransfers and again cannot fault the service,will definitely use them again.”

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Posted 8 years ago

“We have used service and we have always been very happy with the service you supply. We have also recommended your company to friends. H.Boyle”

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Posted 8 years ago

“have always used them as i know they are reliable.”

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Posted 8 years ago

“Very happy”

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Posted 8 years ago

“Waited nearly an hour and a half for transfer to arrive at Faro airport for pick up and 20 minutes from hotel back to Airport Paid 95 euros and given a paltry 23 euros refund terrible service and terrible after sales service Never use again in Portugal”

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Posted 8 years ago

“Arrived at paphos airport,flight was slightly delayed,when we got into terminal my name was on a welcome board.We were met by a very nice lady who radioed the driver who literally met us outside 1 minute later.On our return the same driver (Andreas) was at our villa 10 minutes before our pick up time but we didn't feel under any pressure to rush WILL definitely be using again.”

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Posted 8 years ago

“Perfect Service 10/10”

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Posted 8 years ago

“We arrived in Venice in a party of 10, we were greeted on arrival and transported to the cruise terminal in a fast and efficient manner, the drivers were courteous and helpful, the return journey a week later was of the same standard, would recommend them”

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Posted 8 years ago

“very nice driver, excellent service”

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Posted 8 years ago

“Driver was late. No apology. Dressed scruffy. Drove too fast chasing ano car he was annoyed at.”

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Posted 8 years ago

“Driver not there on arrival. I had to call UK no then he appeared looking dishevelled not smart like other pick up drivers. Chased ano vehicle on motorway which made me gasp at his driving. Very disappointed. Left customer feedback. Heard nothing from this company!”

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Posted 8 years ago

“Friendly, efficient and most importantly on time for both transfers.”

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Posted 8 years ago

“Great service. Taxi was waiting for us on time both from the airport and returning. Drove on a route to avoid early morning traffic back to airport. Did a great job of gettinv to airport l time for our flight. very freindly and efficient. Would deffinatly use again. Thanks”

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Posted 8 years ago

“Have used Suntransfers many time always on time, very courteous drivers, would not consider any other company,”

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Posted 8 years ago

Suntransfers.com is rated 4.6 based on 11,943 reviews