Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.55

4.6 Rating 11,988 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, terrible service. I helped my mum booked a two-way transfer from Manchester airport to Blackpool. On the return leg, the driver came but refused to let my mum and her friends (3 people in total) on the car because he said the luggages could not fit in the boot (it was a small car). We specially requested a car that can carry 3 luggages when we booked. The driver drove away without offering any help. The hotel helped them arranged a taxi but this was already 30 minutes later. My mum nearly missed her plane. I complained to the customer service and provided photos of my mum with her 3 luggages. After one month, the manager wrote back and said the driver and I had conflicting stories. The driver said there were 4 luggages at the time and they decided to stand by the driver’s story. I told them the driver lied and that we even have photos to prove it. However, they ignored our photos and refused to refund our money for the return trip.”

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Posted 7 years ago

“I make it a policy to never give a negative review UNLESS you make it a policy to put my children in harms way! We trusted our young adult daughter to your care and you LEFT her at the Nice airport saying “you had a problem with the car but our card was credited back!” YET you claim reliability, customer service, safety and a wide assortment of vehicles! I will post on every review board out there to avoid your company completely! This is NOT permissible in your industry! Our booking was firmly confirmed and paid for! Our trust was in you and the service you offer! I am Beyond upset with the manner with which you did not complete your end of the contract!”

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Posted 7 years ago

“Jokers, never turned up for pickup in perpingnan. Had to call a call centre in London and eventually taxi arrived an hour later. DO NOT USE”

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Posted 7 years ago

“Do not use. Even though they ask for flight details and state that they monitor them our driver turned up 12hours early for our departure and we were told that if we wanted to make another booking we would have to pay again”

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Posted 7 years ago

“I have never in my life written a review but thought now would be a good time to start considering my experience with suntransfers. My husband and I booked a transfer from Santiago airport to Valparaiso - we landed on time and after going through customs tried to find our driver in the spot where we were instructed to meet him. We searched up and down for about 15 minutes and he was no where to be found. We ended up having to find another form of transportation and got scammed and ending up losing $1,000. The scam was not suntransfers fault, but had the driver been on time this would have never happened. In any case, the agent at suntransfer called and apologized. She was very kind and said she would refund our transfer. She was very adamant about the refund due given our troubles and I was so thankful. Well turns out she lied and after consideration they didn’t feel a refund was appropriate. Honestly I wouldn’t have cared about the refund had she not promised I would get one. I’m really off put by these kinds of situations. If you promise something then do it. It’s bad customer service not to. It’s not like I was being unreasonable. It was absolutely a mistake on their end for being late. I will never use suntransfers again because of this.”

Helpful Report

Posted 7 years ago

“Don’t use this service. The driver did not turn up and they will tell u they will pay the difference from u paid with them provided 20 days investigation. Very poor quality customer services. Not sure you will get the refund. Don’t use it!”

Helpful Report

Posted 7 years ago

“Beware of this outfit I recently booked a taxi from Olbia in Sardinia. They gave me a price to take me to the hotel which I accepted. Then I got an email back saying they wanted a further 31 € because it was 5km out of the town I had said. I emailed the local taxi and they gave me a price 25€ cheaper so I went on to sun transfer web site and tried to cancel 4 days prior to flight. You press the cancel button and nothing happens 3times I tried, Then go to there chat option, it does not understand the word cancel, try emailing no reply boxes, no contact number even the emergency number is pre recorded. They of course took the money surprise sunrise! So avoid this outfit at all costs There not the cheapest and are completely unacceptable once they have your money. Google the local taxi operator and email them you can actually speak to someone if there is a problem. I travel a lot and would never use these people in the future.”

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Posted 7 years ago

“Tbh I would not give this company 1 star. We have just arrived back from Portugal 9 of us. We got picked up from the airport on our arrival no problem, it was only when we arrived in the resort & the driver left us stranded to work down a road that was like a building site at 12 midnight & said that he couldn’t get to our hotel. We had arranged with another company to pick us up for golf & they managed to collect us from the front of our hotel. After several phone calls to Sun transfers to confirm that we where getting collected from the front of our hotel, the driver was waiting for us where he has dropped us off on arrival. On speaking again to someone from customer services they informed me that the person I spoke the previously had told me that is where the driver was to meet us WHICH WAS A TOTAL LIE I WILL NEVER EVER US THEM AGAIN”

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Posted 7 years ago

“We were left stranded in Goa and had to book another taxi to get us to the airport. Even though they confirmed their driver had not arrived they only paid a token refund because we telephoned the local number we had been given and did not call to America or Spain from India to sort it out ! I have cancelled my other bookings with this company because it is only worth paying the premiums they charge if the service is superior, when it fails their customer support is rubbish.”

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Posted 7 years ago

“I started to panic because I didn't want the driver to leave, but I read on the website FAQ that drivers will closely monitor your flights for delays and will adjust accordingly. This put my mind at ease, and I also had already purchased the travel insurance that the company sells just in case. Well, you know where this story is going by now. We arrived in Panama City, the driver had left, and I had an email that explained why the driver left (because our flight was delayed). The email also said that if I purchased the insurance, I would be able to get a refund. So I emailed the company immediately and explained what happened. A week later I got a reply letting me know that I should have done more to contact the company to let them know about the delay, so I wouldn't be getting a refund. I've tried disputing it—I BOUGHT THE INSURANCE TO PREVENT THIS—but they have gone dark and I know I won't be getting that money back now. Anyway: Buyer Beware, and I hope your flight isn't delayed...”

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Posted 7 years ago

“After booking and paying, 4 hours later they emailed to say we owed another 10 euros, even though address they sent on confirmation was same as accommodation. I have cancelled and 're booked with someone else, hate con company's, these are NOT to be trusted 😡”

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Posted 7 years ago

“Left us high and dry in DR. Driver supposed to show up at 5:10. At 5:35, when he still not arrive, despite call to 24/7 cust service, had to take a cab to airport for early flight.”

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Posted 7 years ago

“Driver was not at El Prat airport at time arranged to pick up three passengers. Suntransfers refuse refund. Avoid like the plague, use City Taxis on stand outside arrivals”

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Posted 7 years ago

“Well, where to begin. We, a party of seventeen, were left waiting at the airport. When contacted, one minibus arrived. There were then a series of discussions, not in conversational English either. Eventually we were taken to our Hotel and arrangements made to ensure that the pickup after our weekend would not be the same. Should have guessed! Three mini busses pulled up exactly on time. Then the drivers began to argue. Goodness knows what about ... it appeared to be something to do with not all seats being filled on the vans. Our van driver was rude, very rude. We were then taken on the most aggressive and dangerous drive I have ever known, weaving, tailgating and speeding the way to the airport. DO NOT USE THIS COMPANY.”

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Posted 7 years ago

“The driver was very rude and aggressive. We were kept waiting for no reason as he counted and re-counted the passengers. A third party had to translate before the driver finally agreed to transport us back to the airport. We were very anxious about missing our flight and when the journey eventually started the driver went at such speed it made for a very uncomfortable drive. Very bad customer service :-(.”

Helpful Report

Posted 7 years ago

“Awful service. The drivers turned up on time to take us back to the airport but refused to take our party of 17 people at first. We had lengthy discussions and they eventually took us on what can only be described as a hair raising journey - thank heavens for seat belts is all I’ll say. Drivers were rude and aggressive, I would not recommend using this company to transfer ever again!!”

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Posted 7 years ago

“We would never recommend using this company. We booked a family trip to Chicago for 3 nights & booked for a car to pick us up from the airport to take us to our hotel & again for the return trip 3 days later. The car arrived to pick us up at the airport. The return trip was another story. We booked for the car to pick us up at the hotel for 05:45 he didn’t arrive. We Spoke to the company via live chat because when we called the number on the booking confirmation it directed us to their website to use the live chat.They were sure the driver was there even though he wasn’t answering his phone when they were calling him.There were cars coming & going from the hotel but none were for us. My wife even went knocking on the stationary cars to ask the drivers but no one was there for us. In the end we had to get an uber otherwise we would of missed our flight back to the UK. Suntransfers agreed to pay for the uber upon receiving the receipt. Back home we sent the receipt & also asked them to refund half of the €242.oo back as they never fulfilled their contract. They paid back £105.00 and no refund for the Uber. They practically told us on email that that was all they were going to do. We have lost out on the unaccounted $60.oo that we had to pay to get to the airport in time for our flight. We would never use them again the whole service was absolutely disgusting they’re only interested in taking your money.”

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Posted 7 years ago

“DONT USE THIS COMPANY January 2019 - We booked a private transfer and paid €160 from Murcia Covera to Mojácar. On collection they had sent an 19 seater bus to complete the whole journey. The bus was ancient and limited to 80 kmph, squeaky and rattling for over 2 hours. It was too big to access the road up to our house and we had to walk the last 300 meters as the bus couldn’t get up the hill. On complaining they said in the small print they can ‘substitute ‘ vehicles and apologised and offer 20% off ... not acceptable. We paid for comfort and speed and got neither. Next time book with exclusiveairportshuttles they charge the price of a bus €25. DONT USE THIS COMPANY”

Helpful Report

Posted 7 years ago

“despite having printed our vouchers our booking was cancelled 24 hours before departure, meaning a stressful re-organisation of our travel plans, difficult to contact, book with caution and make sure you have a plan B”

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Posted 7 years ago

“Bad very very bad”

Helpful Report

Posted 7 years ago

Suntransfers.com is rated 4.6 based on 11,988 reviews