Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.55

4.6 Rating 11,988 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again - I would give them negative points if it were possible. An obviously inexperienced driver supposedly came to the airport (we never saw him) before our plane arrived (a long international flight). He or she waited less than an hour (although passport control alone took 40 minutes!). Suntransfers left us, after 24 hours of travel, with no transport and, since they refuse to refund the £120 we paid for a transfer of 100km, with a big financial loss. Instead, we are supposed to be responsible for not appearing!”

Helpful Report

Posted 7 years ago

“Avoid at all costs!!’ I would give no stars or 5 turds if I could. I booked this very expensive transfer from Florence Airport to the centre of Florence. The driver had a lousy attitude, and did not help with luggage even though I had paid for an executive meet and greet service. Leaving us to struggle with a baby pushchair and lots of suitcases. I also paid extra for a child seat for a one year old baby, instead I was provided with a child seat for a large child despite making the age of the child clear. To make matters worse, the driver could not find our destination which was right opposite Palazzo Pitti the largest Palazzo in Florence by far. The guy dropped us off on a street corner and lied that this was the destination. He tried to drive off and I had to stop him and ask him exactly where the building was. It soon emerged that he was lying and we were in the wrong street. He tried this trick several times. I reported this to Suntransfers and I corresponded with someone there who was worse than useless, and lectured me on not bringing my own child seat to Florence in the first place. She went on to deny all of the above and offered a 10% discount if I used their service again. As though I would be stupid enough to do that. These people are irresponsible, unsafe and worse than useless!! Avoid, avoid, avoid!!!”

Helpful Report

Posted 7 years ago

“I booked a taxi this yesterday. Unfortunately I got delayed by German security and had a very short connection time so missed my flight. I emailed suntransfer with my new time but received no replies to the 2 emails I sent and no-one there to meet me at airport. I recommend that anyone visiting KIEV avoid using this company they are too unreliable. SCAM Once they have your money from the internet you will never hear from them again. SUNTRANSFERS ALL VISITORS TO KIEV AVOID THIS COMPANY LIKE THE PLAQUE”

Helpful Report

Posted 7 years ago

“Nobody was in Orly Airport to [ick up us. And they took 10 days to remburse our money.”

Helpful Report

Posted 7 years ago

“Awful service. Driver not in arranged location then when we found her she was rude, played loud rock music and was texting while driving/ driving unsafely with one hand on the wheel. When we complained Sun Transfers said they could not process our complaint as it was over 28 days after the incident. (we filed our complaint 30 days after the incident because we were on holiday). We would NEVER use this company again and think their customer service is absolutely appalling!”

Helpful Report

Posted 7 years ago

“We had booked an airport transfer with premium limousine service. Unfortunately we were escorted to a 12 seats Minibus instead. Neither the driver nor the receiving lady were able to communicate in English. After complaining to the customer "care", we were told, that usually it should have been a "Audi A6, BMW 5, Mercedes C or Mercedes E Class. However, these vehicle categories are not common therefore, Toyota vehicles are accepted as premium vehicles." Really? Instead of an Audi A6 a 20 years old Toyota Minibus is accepted? As I wrote back, that I am not satisfied with this answer I received an email with "(...) having reconsidered our response, I believe it was appropriate and fair." I don't think so. Never ever "Suntransfers" in any country again.”

Helpful Report

Posted 7 years ago

“I've been somewhat 'forced' to write this negative review due to Suntransfers not replying to my email/compliants. Basically the transfer Id booked to pick us up from JFK on the 6th October did not show up at the 'contracted time' at the 'contracted location', it is that simple. I asked the airport personnel if I could be mistaken about the pick up location..no Sir was the response (some had not heard of Suntransfers), in essence 45 mins after landing me and my Lady (20th anniversary off to a flying start...thanks Suntransfers !) paid $70 dollars and jumped in a Yellow cab who completed the job quicker and more economically than Suntransfers, obviously I cancelled the return leg, easily done online, no questions asked. What about my refund ? NEVER AGAIN SUNTRANSFERS.”

Helpful Report

Posted 7 years ago

“My family and I took a trip to Paris and scheduled a Sun transfer to bring us to the airport; it was scheduled to pick us up at 9:35. At 9:25, the 4 of us went outside to wait on our 1 way street. We waited for 20 minutes in sheer panic of missing our flight then we went to a hotel nearby to call the number on the voucher. However the hotel representative told us the number would not work so we just called a taxi as it was almost 9:55 and we had to be at the airport for 11 (the drive was about an hour from where we were staying). We attempted to contact the other method indicated on the form however because allowing you to connect with a live agent, you have to get past 'Amy' their online representative. Which is extremely difficult. I was only able to get passed her after we spent 30 minutes at the airport. We then requested a refund however they are telling us that the driver told them that we were not available for pick up. And since we did not have access to a phone, we will not be getting our money back. Suntransfers took a wonderful vacation and turned it into a nightmare in all of 20 minutes.”

Helpful Report

Posted 7 years ago

“Warning, Thailand! I booked and paid for a premium bus and got a old beat up Toyota. I asked for the price difference back but got this response. "In the majority of destinations premium vehicles are usually one of the following: Audi A6, BMW 5, Mercedes C or Mercedes E Class. These vehicle categories are not common in Thailand therefore, Toyota vehicles are accepted as premium vehicles." So even if you book a premium your going to get the basic and no refund! BEWARE!”

Helpful Report

Posted 7 years ago

“Fail on picking us up upon arrival. no answer on the phones. Do not get it!”

Helpful Report

Posted 7 years ago

“WORST EXPERIENCE EVER!!! I've booked a taxi months ago to avoid stress during my holiday. Everything was good From the airport to the hotel but from the hotel to the airport it was a real nightmare. We had the appointment at 5:15PM. At 5:25, no taxi driver. Nor the driver or suntranfer called me so I had to call them and of course pay for it :) "Customer service" told me that they would call the driver and call me back after. 5:34, no taxi driver and no call from the "customer service" so I had to call you back and so pay for this useless communication. They told me that there was a problem with my reservation. Strange because I received a confirmation by email the day of departure. And everything was good for the first transfer... No one could give me the reason of cancellation. No one could arrange a new taxi for me. The hotel arrange a a taxi in less than 10 minutes but I had to pay for a new taxi and also the phone calls. (20Euros for the phone call to you and another extra 36 euros for the taxi) I have lost a lot of time and money due to your incompentent service. I have paid for a service that I never received. It's the first and last time that I use your poor company. It's not normal that we have to contact you when there an issue with your driver and that you have the nerve to ask us to arrange our taxi. You are a taxi company and we pay you to arrange a taxi. I know you will write that you are sorry and that I can write a claim. I will write everywhere where I can how disappointed I'm and I will write a claim soon for sure. For the future clients, please have a look at the bad comments on tripadvisor. You will thank me later. Case number: Suntr_IH6043 Name: Fernandes Melody”

Helpful Report

Posted 7 years ago

“Awful experience with Sun Transfers. Specified a pick up time, which is stated on the booking form as *Local time* there was no mention at this point that local related to the airport picked up from not the place you were leaving from. There was mention of this at the bottom of the voucher that you need to present to the driver but the stunning lack of clarity made this an incredibly stressful experience. When calling the helpline staff where incredibly unhelpful border line rude and obstinate. The drivers himself however was friendly and helpful and shares no blame in this debacle. Would not reccomend”

Helpful Report

Posted 7 years ago

“Booked for international trip into Barcelona - long story short they never showed up to pick us up. After major issues tying to contact them, international calling and data service, we waiting for over 2.5 hours, multiple promised to pick us up, we got a taxi to our hotel, and promptly cancelled the return trip Welcome transfer we used in Madrid was Super - would never recommend Suntransfer.”

Helpful Report

Posted 7 years ago

“After a short break in Paris, unfortunately on our return transfer they were unable to pick us up due to the traffic being bad in Paris! I understand sometimes this happens, so we booked a taxi and all was fine. However on return to the UK, they then refused to give us our money back for that transfer, which as you can imagine has left a very bitter taste in my mouth! I will never use them again, I understand sometimes things go wrong, but to refuse to return the money is reprehensible.”

Helpful Report

Posted 7 years ago

“Reserved in April for a travel in July. Paid for it in full. Driver was a no show at the airport in Naples. Called the number on my voucher for Italy. The phone was disconnected. The girl at the Tourist Info Center at the airport even dialed the number on a land line and got the same result. The phone was disconnected. Sunstransfer called me from the UK!!! An hour and 15 minutes after they were suppose to have picked me up (and my kids!!). I had already arrived at the hôtel by taxi. Upon my return in Canada, received an e-mail from them implying that I did not call the number on the voucher. Refund ? Noooo! Excuses noooo. Do not use this company. They are liars and thieves. Take the taxi from the Naples commune(there white). The rate are regulated and way cheaper 15 euros in comparaison to the 37,50 euros I have paid to Suntransfer for no service at all.”

Helpful Report

Posted 7 years ago

“AL MOMENTO DELL'ARRIVO NON C'ERA NESSUNO. Dopo esserci rivolti a Suntransfers proprio per aver garantito e assicurato il trasporto aeroporto-porto di Spalato, di modo da non perdere la coincidenza della nave, al momento dell'arrivo dell'aereo non ci aspettava nessuno. Abbiamo cercato a lungo qualcuno con il cartello di riferimento nella zona arrivi dell'aeroporto, ma nessuno di Suntransfers era lì ad attenderci. Dopo aver perso una decina di minuti invano nella ricerca, siamo stati costretti a ricorrere ad un taxi del luogo che ci portasse a destinazione, avendo così buttato i 39€ di prenotazione e aggiungendo a questi ulteriori 50€ del secondo servizio. Inutile dire che per scarsi minuti abbiamo perso la coincidenza del traghetto, dovendo così porre rimedio acquistando ulteriori biglietti per quello successivo ed ultimo (l'unica fortuna che ci ha permesso di non dover poi cercare un albergo dove passare la notte). Nel tragitto in nave riceviamo una chiamata dal servizio, con la speranza di avere delle scuse o un eventuale rimborso, mentre ciò che ci viene detto, o meglio ammonito, è di non aver chiamato il numero di riferimento quando ci si è resi conto di non trovare la persona che avrebbe dovuto condurci al porto. Domando scusa, ma se si prenota e paga il servizio per poter essere tranquilli di avere la macchina con conducente pronta e diretta alla destinazione indicata, e con coincidenza imminente e calcolata, come si può pensare di telefonare al servizio? Per poi dover comunque aspettare l'arrivo di un qualcuno con un'altra macchina? E sprecando quanto tempo, per poi arrivare inevitabilmente in ritardo? La prima cosa intelligente che ci è sembrato di fare è stata la ricerca di un rimedio, salendo sul primo taxi disponibile nelle immediate vicinanze. Dopo una valanga di mail in cui ci si chiedeva di raccontare l'accaduto, con una parvenza di un possibile rimborso, inutile dire che questo non ci è stato concordato, e che la responsabilità rimaneva comunque nostra nel non aver avvertito nell'immediato il servizio (certo, con una nave pronta a salpare 30 minuti dopo chiunque si sarebbe seduto su di una panca e avrebbe telefonato). Ammoniti e inevitabilmente delusi di un servizio tanto vergognoso. Mai più Suntransfers!”

Helpful Report

Posted 7 years ago

“Driver left myself and a 8 year old child at the wrong airport in north Africa- 100km from the airport we should have been at. Missed our flight, the only one back to Birmingham that WEEK and had to obtain a new flight to London, trains and all manner of nonsense to get us home. Suntransfers are refusing to give any of the costs incurred back. It took me to negotiate with 5 taxi drivers who did not speak English to get myself and my child to safety. As there is a closed currency in Tunisia, I had no cash. Several times i was roughly taken from the taxi and my daughter left in the backseat while they took my card from me and tried to take money from my account but machines would not allow such a large withdrawal. I was genuinely scared for our lives. Worst customer service I've ever encountered since this happened, and not a single penny of money returned to me”

Helpful Report

Posted 8 years ago

“Booked and paid for return transfers from Ibiza airport: 30 minute journey £175 for family with 2 small children (child car seats included). Flight was delayed and when we finally arrived at 03:00 the driver had not turned up. I was told by the SunTransfer operator that the driver was not answering his phone and they could not help. Appalling service and absolutely no way of contacting in Ibiza during office hours - could only get the night staff very late at night. Now trying to get my payment refunded and their only response to my complaint has been "We are sorry that on this occasion we could not reach a mutually satisfactory solution, but we hope to have the opportunity to serve you again in the future" I suggest that no-one in their right mind will consider allowing this company to "serve" them. Avoid!”

Helpful Report

Posted 8 years ago

“Failed to turn up for in & outbound journeys! Having used Suntransfers on a previous visit to Barcelona aswell as in Valencia & Madrid, had no hesitation to book with them again for our recent return to Barcelona, however after our recent experience, won't be using them again! Suntransfers failed to show up for our booked collection at Barcelona airport. After an hour of calls in which they blamed an early arrival, heavy traffic (there wasn't much traffic at all) and then not being able to contact driver, we had no alternative, but to get a taxi as Suntransfers were unwilling/unable to arrange an alternative collection. Having let us down on arrival, I was nervous as to whether they would let us down again for our return collection. My wife called 45 minutes before our booked collection and was assured a driver would be there on time.... however they failed to show up again, same excuses given, forcing us again to find alternative transport to the airport for our flight home. Suntransfers failured in every aspect of this booking. This episode showed me that taxis to/from Barcelona Airport are easy to get, more reliable and cheaper than Suntransfers. I have since found out Suntransfers have a habit of failing to show up in Barcelona. YOU HAVE BEEN WARNED!”

Helpful Report

Posted 8 years ago

“We were dropped off in Barcelona 1050 pm on a side walk and was asked to make our own way down the Gothic areas to our hotel because the company was driving a to larger van to take my self and my wife with all our luggage and it was about 2 K M away we had to struggle to make it to the hotel it took us about 45 minutes as we we so upset with the treatment of the so called door to door service what a joke we had a nother 2 transfer booked and the same thing was going to happen so we canceled them and just cout a taxie We gad no problem with the taxes”

Helpful Report

Posted 8 years ago

Suntransfers.com is rated 4.6 based on 11,988 reviews