I have never in my life written a review but thought now would be a good time to start considering my experience with suntransfers. My husband and I booked a transfer from Santiago airport to Valparaiso - we landed on time and after going through customs tried to find our driver in the spot where we were instructed to meet him. We searched up and down for about 15 minutes and he was no where to be found. We ended up having to find another form of transportation and got scammed and ending up losing $1,000. The scam was not suntransfers fault, but had the driver been on time this would have never happened. In any case, the agent at suntransfer called and apologized. She was very kind and said she would refund our transfer. She was very adamant about the refund due given our troubles and I was so thankful. Well turns out she lied and after consideration they didn’t feel a refund was appropriate. Honestly I wouldn’t have cared about the refund had she not promised I would get one. I’m really off put by these kinds of situations. If you promise something then do it. It’s bad customer service not to. It’s not like I was being unreasonable. It was absolutely a mistake on their end for being late. I will never use suntransfers again because of this.