Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.55

4.6 Rating 11,989 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

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4.6

Based on 11,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked and paid for return transfers from Ibiza airport: 30 minute journey £175 for family with 2 small children (child car seats included). Flight was delayed and when we finally arrived at 03:00 the driver had not turned up. I was told by the SunTransfer operator that the driver was not answering his phone and they could not help. Appalling service and absolutely no way of contacting in Ibiza during office hours - could only get the night staff very late at night. Now trying to get my payment refunded and their only response to my complaint has been "We are sorry that on this occasion we could not reach a mutually satisfactory solution, but we hope to have the opportunity to serve you again in the future" I suggest that no-one in their right mind will consider allowing this company to "serve" them. Avoid!”

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Posted 8 years ago

“Very efficient service, great value for money, helpful drivers, easy to book online, would highly recommend. Thank you so much; a brilliant company. 😀”

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Posted 8 years ago

“Failed to turn up for in & outbound journeys! Having used Suntransfers on a previous visit to Barcelona aswell as in Valencia & Madrid, had no hesitation to book with them again for our recent return to Barcelona, however after our recent experience, won't be using them again! Suntransfers failed to show up for our booked collection at Barcelona airport. After an hour of calls in which they blamed an early arrival, heavy traffic (there wasn't much traffic at all) and then not being able to contact driver, we had no alternative, but to get a taxi as Suntransfers were unwilling/unable to arrange an alternative collection. Having let us down on arrival, I was nervous as to whether they would let us down again for our return collection. My wife called 45 minutes before our booked collection and was assured a driver would be there on time.... however they failed to show up again, same excuses given, forcing us again to find alternative transport to the airport for our flight home. Suntransfers failured in every aspect of this booking. This episode showed me that taxis to/from Barcelona Airport are easy to get, more reliable and cheaper than Suntransfers. I have since found out Suntransfers have a habit of failing to show up in Barcelona. YOU HAVE BEEN WARNED!”

Helpful Report

Posted 8 years ago

“We were dropped off in Barcelona 1050 pm on a side walk and was asked to make our own way down the Gothic areas to our hotel because the company was driving a to larger van to take my self and my wife with all our luggage and it was about 2 K M away we had to struggle to make it to the hotel it took us about 45 minutes as we we so upset with the treatment of the so called door to door service what a joke we had a nother 2 transfer booked and the same thing was going to happen so we canceled them and just cout a taxie We gad no problem with the taxes”

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Posted 8 years ago

“Easy to book online. Very reasonable rates (much cheaper than our holiday company quoted us for a private transfer), excellent comms via text. Both journeys from and to the airport were on time, drivers polite and vehicles clean and smart. Would definitely recommend and use again.”

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Posted 8 years ago

“Wir nutzten den Fahrdienst als Flughafen-/ Hotel-Transfer auf Rhodos und können es nur weiter empfehlen! Ein toller Service von Suntrans, ein sehr netter, zuverlässiger, pünktlicher Fahrer und ein sauberes Fahrzeug. Jederzeit buchen wir diesen Fahrdienst im Urlaub wieder!”

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Posted 8 years ago

“Perfect service and Immaculate clean car”

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Posted 8 years ago

“Everything was easily planned from the word go and both drivers we had were very friendly and courteous”

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Posted 8 years ago

“high quality service”

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Posted 8 years ago

“book = estropear las vacaciones = pérdida de agent = scam = stress = no answer = no communication = pagar el doble para reservar un taxi que no pertenece al pseudo compagni = miedo y azufre quedándose horas para esperar el autobús que nunca llegará = se pierda su vuelo = bureu de la compañía sunstransfert de dinero de los clientes hacia los bolsillos de la capital sin hacer transferencia”

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Posted 8 years ago

“book = spoil the holidays = loss of agent = scam = stress = no answer = no communication = pay double to reserve a taxi that does not belong to the pseudo compagni = fear and sulfur by staying hours to wait for the bus that will never arrive = miss his flight = bureu of the company sunstransfert of money of the customers towards the pockets of the capital without making transfer”

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Posted 8 years ago

“reserver=gacher les vacances=perte d'agent=arnaque=stress=pas de reponse=pas de communication=payer le double pour reserver un taxi qui n'appartient pas a la pseudo compagni=peur et soufrance en restant des heures a attendre le bus qui n'arrivera jamais=rater son vol=bureu de la compagni sunstransfert d'argent des clients vers les poches du capital sans faire de transfert”

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Posted 8 years ago

“j'ais vecu un calvaire avec cette pseudo compagni ils m'ont abondonne en plein nuit avec mon epouse de 3hdu matin a 6h30 J'ais ete oblige de payer le double a un taxi par soldarite je vous prie d'aretter toute relation avec cette bande sutout q'uil ont encaisser l'argent sans la moindre execuse impossible de les contacter;je vais les poursuivre en justice c'est une bande de voleurs les dechets du capital voila coment ils se font l'argent sur les dos des gens”

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Posted 8 years ago

“Viví una pesadilla con este pseudo compañero que me dejaron en el medio de la noche con mi esposa de 3 a 6:30 a.m. Me vi obligado a pagar el doble de un taxi por soldado. Te ruego que negocies cualquier relación con este sutout banda que cobran el dinero sin el menor execuse imposible contactarlos”

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Posted 8 years ago

“I lived a nightmare with this pseudo companion they left me in the middle of the night with my wife from 3am to 6:30 am I was forced to pay double to a taxi per soldier I beg you to negotiate any relationship with this band sutout that they cash the money without the least execuse impossible to contact them”

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Posted 8 years ago

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Posted 8 years ago

“AVOID THIS COMPANY......THEY WILL SPOIL THE START OF YOUR HOLIDAY....very very late...on pick up...TOLD TO USE THE TAXI SERVICE BY AIRPORT INFO DESK....both trips driven by mad men preoccupied with paperwork & mobile phones whilst driving....HOW WE DID NOF HAVE AN ACCIDENT GOD ONLY KNOWS......on return ignored pickup time we specified on the booking form making us late at the airport....did not know which terminal to drop us at...????.....BOTH TIMES THE DRIVERS COULD NOT GIVE A FLYING TOSS.....TERRIBLE EXPERIENCE......GET A BUS.....OR WALK !!!!!!......THIS COMPANY IS BAD...”

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Posted 8 years ago

“sun transfer let us down cancelling our taxi to the airport with less then 9hrs notice. They emailed us at 23.05 and all I can say is thank god I check my email before going to bed. If I had gone to bed earlier I would of missed it. Our taxi was due to pick us up at 7.45am to catch our flight home. We were staying in a villa in Gran Alicante with my husband and two young children, unable to speak much Spanish and with great difficulty we did manage to re book another taxi but it was a stressful few hours. When I called suntransfer they basically told me it wasn’t there problem apparently the taxi drivers in Spain were on strike. (We saw no evidence of this) but they didn’t offer any help what so ever.... Oh and the local taxi was half the price of sun transfer.”

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Posted 8 years ago

“A Brilliant service would not use any other,”

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Posted 8 years ago

“Our transfer did not arrive as the driver was apparently waiting in the wrong place. We then had to pay another company twice the amount as we needed to get to the airport. Rude and unhelpful staff both online and on email, and we have now been refused a refund. I would avoid this company and would use someone more reliable.”

Helpful Report

Posted 8 years ago

Suntransfers.com is rated 4.6 based on 11,989 reviews