Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,942 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was easily planned from the word go and both drivers we had were very friendly and courteous”

Helpful Report

Posted 7 years ago

“high quality service”

Helpful Report

Posted 7 years ago

“book = estropear las vacaciones = pérdida de agent = scam = stress = no answer = no communication = pagar el doble para reservar un taxi que no pertenece al pseudo compagni = miedo y azufre quedándose horas para esperar el autobús que nunca llegará = se pierda su vuelo = bureu de la compañía sunstransfert de dinero de los clientes hacia los bolsillos de la capital sin hacer transferencia”

Helpful Report

Posted 7 years ago

“book = spoil the holidays = loss of agent = scam = stress = no answer = no communication = pay double to reserve a taxi that does not belong to the pseudo compagni = fear and sulfur by staying hours to wait for the bus that will never arrive = miss his flight = bureu of the company sunstransfert of money of the customers towards the pockets of the capital without making transfer”

Helpful Report

Posted 7 years ago

“reserver=gacher les vacances=perte d'agent=arnaque=stress=pas de reponse=pas de communication=payer le double pour reserver un taxi qui n'appartient pas a la pseudo compagni=peur et soufrance en restant des heures a attendre le bus qui n'arrivera jamais=rater son vol=bureu de la compagni sunstransfert d'argent des clients vers les poches du capital sans faire de transfert”

Helpful Report

Posted 7 years ago

“j'ais vecu un calvaire avec cette pseudo compagni ils m'ont abondonne en plein nuit avec mon epouse de 3hdu matin a 6h30 J'ais ete oblige de payer le double a un taxi par soldarite je vous prie d'aretter toute relation avec cette bande sutout q'uil ont encaisser l'argent sans la moindre execuse impossible de les contacter;je vais les poursuivre en justice c'est une bande de voleurs les dechets du capital voila coment ils se font l'argent sur les dos des gens”

Helpful Report

Posted 7 years ago

“Viví una pesadilla con este pseudo compañero que me dejaron en el medio de la noche con mi esposa de 3 a 6:30 a.m. Me vi obligado a pagar el doble de un taxi por soldado. Te ruego que negocies cualquier relación con este sutout banda que cobran el dinero sin el menor execuse imposible contactarlos”

Helpful Report

Posted 7 years ago

“I lived a nightmare with this pseudo companion they left me in the middle of the night with my wife from 3am to 6:30 am I was forced to pay double to a taxi per soldier I beg you to negotiate any relationship with this band sutout that they cash the money without the least execuse impossible to contact them”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“AVOID THIS COMPANY......THEY WILL SPOIL THE START OF YOUR HOLIDAY....very very late...on pick up...TOLD TO USE THE TAXI SERVICE BY AIRPORT INFO DESK....both trips driven by mad men preoccupied with paperwork & mobile phones whilst driving....HOW WE DID NOF HAVE AN ACCIDENT GOD ONLY KNOWS......on return ignored pickup time we specified on the booking form making us late at the airport....did not know which terminal to drop us at...????.....BOTH TIMES THE DRIVERS COULD NOT GIVE A FLYING TOSS.....TERRIBLE EXPERIENCE......GET A BUS.....OR WALK !!!!!!......THIS COMPANY IS BAD...”

Helpful Report

Posted 7 years ago

“sun transfer let us down cancelling our taxi to the airport with less then 9hrs notice. They emailed us at 23.05 and all I can say is thank god I check my email before going to bed. If I had gone to bed earlier I would of missed it. Our taxi was due to pick us up at 7.45am to catch our flight home. We were staying in a villa in Gran Alicante with my husband and two young children, unable to speak much Spanish and with great difficulty we did manage to re book another taxi but it was a stressful few hours. When I called suntransfer they basically told me it wasn’t there problem apparently the taxi drivers in Spain were on strike. (We saw no evidence of this) but they didn’t offer any help what so ever.... Oh and the local taxi was half the price of sun transfer.”

Helpful Report

Posted 7 years ago

“A Brilliant service would not use any other,”

Helpful Report

Posted 7 years ago

“Our transfer did not arrive as the driver was apparently waiting in the wrong place. We then had to pay another company twice the amount as we needed to get to the airport. Rude and unhelpful staff both online and on email, and we have now been refused a refund. I would avoid this company and would use someone more reliable.”

Helpful Report

Posted 7 years ago

“Very reliable, courteous drivers, as always punctual.”

Helpful Report

Posted 7 years ago

“Taxi was waiting at the Airport with my name card and likewise at the train station on the way back. Excellent service Thank you”

Helpful Report

Posted 7 years ago

“Car was new and clean the AC was awesome. Our driver was friendly and chatty and an excellent driver. Would def use this company again. Keep up the good work.”

Helpful Report

Posted 7 years ago

“We booked and paid online for pick up at hotel to transfer to Amsterdam Airport (Schipol) on the way to a cruise in Stockholm. First transfer was scheduled for 7/12 4:30 am for a 7:30 am. Driver didn’t show up, we called multiple times, and were assured driver was on the way. A taxi showed up about 30 minutes later. We made the booking for the transfer before we left Atlanta, so had another reservation for our return on 7/23. We had a (paid) reservation to be pick up at hotel in Amsterdam to airport at 6:15 am. Again driver was a no show. We called the number on the reservation and they told us someone will call us back. No one called us and we called again. This time we were told driver was on his way and would be there in 4 or 5 minutes. It took more than 15 minutes after the third call. Driver arrived showed up at 6:47 am. 32 minutes late and driver didn’t even help with loading the luggage. This company put all of us unnecessary stress since we were concerned about missing our flight. Which we almost did. Not the way we wanted to finish our vacation. Will never us this service again”

Helpful Report

Posted 7 years ago

“Trying to amend pick up time was extremely difficult while away. We could not speak to any customer service agent despite us making several attempts.”

Helpful Report

Posted 7 years ago

“Drivers were very nice car was clean but if you need to amend anything while away on line forget it. Very difficult to navigate website in so far you send your amendment and wait and wait for response. Not good service for amending anything even when done in timeframe required”

Helpful Report

Posted 7 years ago

“Pesimo servicio Alejandra no pudo adelantar mi traslado ya q hubo un adealnto en mi itinerario de solo una hora Me dijo q no podia despertar al conductor para q pase a las 10.20am Aun asi no me quiso devolver el dinero aun habiendo pagado el seguro Vale la pena pagar un piquitito mas en otras empresas y tener un servicio de primera”

Helpful Report

Posted 7 years ago

Suntransfers.com is rated 4.6 based on 11,942 reviews