Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,943 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,943 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and reliable service with well presented courteous drivers who were very helpful. Their driving was also excellent and the whole family felt safe in their hands.”

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Posted 8 years ago

“I gave you a 5 star review on trip advisor but i am going to change it to a 3 star. We took you from rome airport to my hotel by the vatican and the driver and service was amazing. We took you from the hotel by the vatican to the cruise port the service and driver was amazing. We took you from the cruise port to our next hotel the service was amazing then it all fell apart. I took you from my last hotel to the airport and the driver was ruid. He came with a different van it was a little smaller. He wouldn't pull the middle row of seats up so we couldn't fit all our luggage which we had fit on 3 previous trips. We called the company and tried to explain and all i got was lip service not help. The driver was proceeding to throw my luggage on the street and the hotel owner came out and very calmly explaining the situation. No less i had to hire a cab for 3 pc of luggage and myself to the airport at a charge of 50 euros Almost a 5 star but they made me feel like they had all my money so who cares.”

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Posted 8 years ago

“el conductor llego una hora tarde, en otro servicio llego un carro mas pequeño que el solicitado y no cabíamos y hoy tratamos de adelantar la recogida una hora y no lo permitieron. malas experiencias.”

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Posted 8 years ago

“No problem finding driver at the airport and he arrived 15 mins early to collect us from the hotel”

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Posted 8 years ago

“Awesome service! I made a meeting stake in my original booking and I called to have it fixed. It was very quick to have it fixed and the person I talked to was wonderful. Thanks for the great experience!”

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Posted 8 years ago

“On time picking us up both ways (from airport and hotel). Very friendly drivers, polite and made you feel welcome in their country.”

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Posted 8 years ago

“excellent company.will definately use them again”

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Posted 8 years ago

“Quick easy to use site. Competitive price. Reliable service. Happy customer.”

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Posted 8 years ago

“A lovely start to our holiday being greeted by a courteous driver as we arrived and then a really lovely friendly driver on the way back to the airport. Would definitely recommend Sun Transfers to all.”

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Posted 8 years ago

“everything was fine with the transfer other than on the return transfer the driver had an other person with him who i can only imagine was his friend which i found strange and can only imagine that if i were a single female passenger would have found it uncomfortable”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Did not have to worry at all! Excellent service. Thank you”

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Posted 8 years ago

“This was the easiest transfer I have ever made. From airport to accommodation in around half an hour. A good price and a lovely driver, thank you suntranfers for making it so easy.”

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Posted 8 years ago

“Your vehicles were spotlessly clean, your drivers very courteous, it was a very enjoyable transfer, we felt safe with your drivers at the wheel. The booking was quick and easy and a text message the day before travel was welcomed, thank you all for a perfect experience with Suntransfers.com, i will be recommending your business to all my friends.”

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Posted 8 years ago

“Great service would book again no problem.”

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Posted 8 years ago

“Your service and hospitality took the anxiety. Out of travel and made our transfers part of our holiday pleasure”

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Posted 8 years ago

“Suntransfers is a fine service if there are no delays with your flight. My final destination was Florence Italy connecting from Rome embarking from LA. Our plane from LA was significantly delayed and I called suntransfer indicating I may not make my connection in Rome, thus missing my plane to Florence. Was told by customer service they will keep the driver in Florence informed and to call as soon as I arrive in Rome, and let them know my status. Called when I arrived in Rome, to the tune of 20$ roaming fee, and was told by the suntransfer person, because I did not call within the hour wait time frame the driver left. So lost 50$ on them not following through with their service, then had to pay another taxi to get to Florence. I did everything I possibly could to inform them of my delay and through no fault of my own, I could not make the connection. I would recommend highly to never use this service if you have a connection. On the voucher they only will follow your final flight and in fact want no other flight info. I used city transfers for other shuttle service and my connecting flight was delayed well past the hour wait time limit and they waited. I contacted suntransfer customer service after my return, and not one person understood my plight. Further do not pay the extra for the gold service as it only covers canceled flights, not delayed. That was also a waste of my money. Suntransfers told me it was Alitalia's fault and complain to them. I did, and they deferred back to suntransfer. It was a horrible and frustrating experience that suntransfer felt was not their problem. Also it should be noted, that suntransfer indicates on their web page that will call the mobile number provided if you do not show. They never called my number. Again no culpability. Do not use this service, as there are others who appear to follow through with their service in a much more professional manner.”

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Posted 8 years ago

“driver made sure we could get into apartment before he left..very helpful and careful drivers would recommend”

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Posted 8 years ago

“Very good service, pick up and return journeys both on time. Drivers very polite”

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Posted 8 years ago

“Highly recommended”

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Posted 8 years ago

Suntransfers.com is rated 4.6 based on 11,943 reviews