Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Chose Start Rescue due to good rating on Defaqto Our opinion: Very unhelpful customer service team (except for Erin W and Leanne J) Passed from one person to another Told a decision could not be made as the manager had gone home (at 3 o'clock in the afternoon !!!!!!!!) Software malfunction which said our policy ended a year before we paid for it !!! Hours of phone calls before problem with boiler was sorted Five days without central heating or hot water (NOT 24 hour response !!!! it was explained to me that the 24 hour tagline refers to the call centre opening hours NOT the response time) Various sub-contractors seem to lead to poor coordination New pump fitted and leak fixed (c. 120 hours after Start Rescue was first contacted) Then repairer found another problem with the system (pressure valve) Start Rescue now saying they will not pay for repair as the boiler is functioning (I have to drain water from the system every two days) but WILL attend if the boiler breaks down... AND THIS WAS THEIR PLATINUM COVER !!!!!!!!!!! We will neither renew nor advise anyone to sign up for this "service"”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“Despite apparently renewing online I then receive a telephone call at an inconvenient moment from Start asking questions which could have been covered by tick boxes in the online process,I became annoyed and cancelled the cover. Regretting my hasty decision I renewed again online and received confirmation of renewal but this was subsequently denied. Surely it would be better to organise a simple renewal process.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments in relation to the renewal procedure and thank you for bringing them to our attention, your comments have been passed to the relevant departments for review. If cover is still required please contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“Customer service never answers the phone. Just kept repeating.....Sorry for the delay, all our customer service advisors are clurrently busy, please hold and your call will be answered shortly. Poor service!!!”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. Please be advised we do have the facility of an automated call back system whereby if you are waiting in the queue for a few minutes an option is presented for you to join the call back service, this will keep you in your queue position and when the next available customer service representative is available you will be called back. If you wish to discuss this further please contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“Disgusting. Mis sold me a product. Cost me several thousand pounds in lost work. My lawyers will now be involved to claim damages. Disgusted.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“What is the point in writing a review about vehicle breakdown when I’ve just purchased a Home Emergency policy?”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you for bringing this to our attention, I will be passing your comments onto the relevant team to look into this. If you would like to discuss anything further, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“Just signed up, to early to say yet what the service is like. Why have I been sent a review request already?”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review. We ask all our customers who purchase a policy to please help us monitor our customer satisfaction by providing a very quick review about how you found the purchasing experience. If you would like to discuss anything further, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“I filled in all the details and paid the money and an hour later received a phone call canceling the policy .but can't have money back for a few days but took it quick enough”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 7 years ago

“StartRescue is a service company promising to recover my car from breakdowns. As such, my cover starts tomorrow, and I only have a policy in my name right now. How on Earth I am suppose to review a service that has not been provided yet ??? This request for a review would make more sense after the year has passed.”

Helpful Report

Posted 7 years ago

“I only signed up two days ago and my service just started at 01:35 on 28.06.18 which is today, when I signed up I asked to not be sent and junk-mail but today I received and email asking me to review the service when I haven't even used it yet so I now know that the service is going to be very poor when they don't listen.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 7 years ago

“The mechanic had no idea what he was doing. He couldnt inflate the tyres and insisted that the tyre had a puncture and could not be used. Took it to another garage, tyre was inflated and in perfect condition. Total scam as they wanted us to pay an extra £195 for next day removal. Its all about money for them. Scammers!”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 7 years ago

“Breakdown vehicle never came. A few days later the England branch rang and asked if everything was OK , I explained the situation and they said the foreign branch woukd be in contact that day, it never happened”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 7 years ago

“Unfair to rate has haven't needed to use them.only purchased cover”

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Posted 7 years ago

“I didnt breakdown yet. sactually havn't been out on the bike yetr but only took the policy out yesterday”

Helpful Report

Posted 7 years ago

“After 24hrs, I have still not received email confrimation of my purchase. Oddly this satisfaction survey has arrived before confrimation, indicating that they are in receipt of my correct email address and eliminating admin error as a root cause for delay.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review. The reason for you not receiving your email straight away was due to a technical issue with our third party service, this has now been rectified. and we understand you have spoken to one of our Customer Service Advisors here at startrescue.co.uk and you have now received your documents. We apologise for any inconvenience caused, however if you would like to discuss anything further, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“Isle of Man customers are not welcome but you only find out the day after your purchase is complete. Then your refund takes 5 days! Very poor.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would be grateful if you could contact our Customer Service Department and request to speak to a supervisor who can discuss this with you. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 7 years ago

“Had the service for 1 day and they're asking for a review. Never had to use them, couldn't comment on the service except being cheeky enough to ask for a review one day into a year contract.”

Helpful Report

Posted 7 years ago

“You asked my to provide a review when I have not used the service.”

Helpful Report

Posted 7 years ago

“What's to review? like all insurance, they make it very easy to take my money, but when it comes to a claim, there always seems to be some reason or other not to honour it, probably because there's a R in the month. The acid test will be if my car lets go in some fashion, then it will be time to review the product on real life experience, at the moment I've paid for an insurance breakdown/recovery service I hope not to use. Please don't feel downhearted about a one star, if it were possible I wouldn't have given any star, after all how can anyone review a product/service they haven't used?”

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Posted 7 years ago

“How can I review something I only bought a few hours ago, haven't used, & hope I don't even need to.”

Helpful Report

Posted 7 years ago

“Spent 5 hours sitting in my broken down car, freezing cold, no food or water waiting for recovery. Many calls made to you only to be told that you are doing your best to send someone out to help me.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 7 years ago

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