Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“This policy should not have auto renewed as the card on the account has expired. I have emailed for a full refund which I expect in 7 working days. I will apply to my bank for a refund should you not have processed it.”

Helpful Report

Posted 5 years ago

Dear Mrs Copley, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Cannot give an opinion because luckily have not used them. Also I see they have auto renewed which I do not recall signing up for.”

Helpful Report

Posted 5 years ago

Dear Mrs Neve, we are sorry to find your comments. Please be advised the invite for you to leave a review is based on helping us monitor our customer satisfaction, therefore we ask you for feedback in relation to how you found the purchasing experience. In regards to your policy automatically renewing, we ask that you please contact a member of our Customer Services team in order for us to look into this further. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Can’t believe I’ve been asked for a review about a policy I didn’t take out! My policy ended ages ago and I don’t even have that car anymore! You took money out of my account without permission and sent me an email about renewing when I haven’t even been with you for a while!! Still no reply to my questioning this and asking for a refund!!”

Helpful Report

Posted 5 years ago

Dear Miss Robertson, we are sorry to find your comments. We would like to investigate this further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Policy would not automatically renew since expired credit card had been renewed. It took me ages to work out how to manually renew - I had to disable automatic renewal, then renew, and then switch automatic renewal back on again. Nowhere was there any information on how to do this - the email just said that it was simple!”

Helpful Report

Posted 5 years ago

Dear Mr Foster, Thank you for taking the time to comment and leave a review, we are sorry for any difficulties you encountered whilst trying to renew your policy. Your review will be passed onto the relevant team and your comments will be taken on board when we look to complete any developments in the future. If you have any other questions or queries please don't hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“This automatic re-newal of policy’s are not right, it may suit the company well but is not designed for the customer”

Helpful Report

Posted 5 years ago

Dear Mr Bevan we are sorry to hear of your dissatisfaction in relation to our renewal process. The renewal process is something that we have put in place to protect our customers at the renewal stage. however this is optional for all customers and this can be switched on or off at anytime by logging into our online Customer Lounge or by calling our Customer Services Department. If you would like to update your settings, please get in contact with us. We hope this provides some clarification however If you have any other questions or queries please don't hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Automatic renewal and not used the service yet. 3 years with the company. Speedy and very courteous response when telephoning with any query”

Helpful Report

Posted 5 years ago

“i have not given start rescue permission to renew my contract with your firm”

Helpful Report

Posted 5 years ago

Dear Mr Tierney, We are sorry to find your comments, we are very keen to look into this for you as it is not part of our process to automatically renew a customers policy without their knowledge. Automatic renewal is optional for all customers and this is something that is explained when either taking out a policy via the telephone or online. If you would like to amend your automatic renewal setting, you can do this by logging into the Customer Lounge or by calling our Customer Services Department, Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“No certificate attached Please send me a certificate to say I am covered till march 2021”

Helpful Report

Posted 5 years ago

Dear Mr Barnes, please be advised we do not send certificates, however if you have either renewed your policy, or joined as a new customer we would have sent you a confirmation email confirming your policy, however as it appears on this occasion your email has not reached you we ask that you please check your spam/junk folders as occasionally emails may be re-directed there. If you have still not received them after checking we would appreciate if you would contact a member of our Customer Services Team so we can confirm we hold the correct email address for you, and if necessary to look at other ways to get your confirmation email to you. You can reach us on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 5 years ago

“I did not receive my renewal in the post or by email and you've debited my account. I have changed address last year but I changed it online. Can you confirm what address you sent the renewal to?”

Helpful Report

Posted 5 years ago

Dear Mrs Carley, we are sorry to find your comments. We would like to investigate your experience further for you, however in order to do so we need to speak to you via the telephone in order to take you through security. Therefore please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“I sent you an email to say I wasn't happy that you renewed my policy without asking me first. How do you know that my circumstances haven't changed ? I did not give my permission for you to debit my account.”

Helpful Report

Posted 5 years ago

Dear Mrs Turner, we are sorry to find your comments. It sounds like you may have been enrolled into automatic renewal when you purchased or renewed your policy last. In order for us to clarify this and look into it further we require to speak to you via the telephone, therefore we would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Sent email cancelling renewal but still took money out of account”

Helpful Report

Posted 5 years ago

Dear Mr Christon, we are sorry to find your comments. We would like the opportunity to look into your policy to see why this may be. On occasions we are unable to accept email requests to cancel a policy, this could be due to security measures not being met. Therefore please don’t hesitate to contact a member of our Customer Service team Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Purchased breakdown cover literally yesterday. And today received an email asking for a review. Obviously I can't have made an assessment within 24 hours, especially not having to have made a call out yet”

Helpful Report

Posted 5 years ago

Dear startrescue.co.uk customer, the invite we send you is to invite you to leave a review in relation to how you found the purchasing experience. We hope this provides some clarification. If there is anything else we can help with please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. With best wishes, the startrescue.co.uk Team.

Posted 5 years ago

“Still waiting after 2 days for an email to say I have joined”

Helpful Report

Posted 5 years ago

Dear Mr Duncan, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 5 years ago

“Very difficult to get passwords accepted onto the system.”

Helpful Report

Posted 5 years ago

Dear Mr Morris, we are sorry for any difficulties you are experiencing. please also be advised there is a function for resetting your password. If however you require any assistance in this area, then we would be more than happy to help. Therefore please don't hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“My husband advised me to join as I was staying over with friends as he had to work..the next day j called to say my car wouldn't start but was advised my membership didn't start til 12.49..I immediately cancelled & now have a towtruck collecting my car tomoro afternoon so hence I will make sure all my family & friends are made aware of the terrible service I had & your operator was not a bit interested that I was stranded..”

Helpful Report

Posted 5 years ago

Dear Mrs Baxter, we are sorry to find your comments and that you were unable to benefit from your policy on this occasion. Please be advised our insurance product is not set up to provide immediate inception, all our policies have a 24 hour inception period. We can only hope you would reconsider joining startrescue.co.uk again in the future. If however you have any further questions or queries please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Pathetic Service, stay away from this company ! Even after waiting for 2 hours no one arrived. Called multiple times but they were not serious about it and were just buying time. I called them for the first time and the service was a nightmare. Stay away ! ! !”

Helpful Report

Posted 5 years ago

Dear Mr Surendra, we are sorry to find your comments, we pride ourselves on offering a high level of service, and we are sorry on this occasion you feel it was not met. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Cheap at first but then added £250 worth of extra charges on top once i called for a recovery. Very deceitful”

Helpful Report

Posted 5 years ago

Dear startrescue.co.uk customer, we are sorry you feel this way. Unfortunately without entering your policy we are unable to comment further as to why there was an extra charge of £250, if however you would like this looked into further please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Rubbish service wouldn't recommend joining a complete rip off and you wait hours for them to attend your vehical in a breakdown”

Helpful Report

Posted 5 years ago

“Only just signed up today so obviously can't comment as others too perhaps?”

Helpful Report

Posted 5 years ago

“I am disgusted. I had an issue with my car being stuck on the curb, it was deemed not to be an accident so you were happy to leave me without the use of the car. Lucky passersby helped but I should have to rely on the help of strangers when I have paid for a service to get me back on the road!”

Helpful Report

Posted 5 years ago

Dear Miss Magid, we are sorry on this occasion you were unable to benefit from your policy. We only hope that if you are unfortunate enough to breakdown again that you will be covered under your policy terms and conditions. If however there is anything in the meantime that we can help you with then please don’t hesitate to could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

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