Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“As a previous customer I was very disappointed that the cover I wanted didn't start immediately. Have now cancelled my policy”

Helpful Report

Posted 8 years ago

“i found the purchasing of the cover very easy but it said I would receive an email with a link to activate my account and I haven't received anything yet. I'm worried this means I'm not covered but don't have any account details to chase this up”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 8 years ago

“How can I review something I've yet to use ???”

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Posted 8 years ago

“My daughter - Mrs Penny Myers - WP59 FXD - was left at the roadside for three hours in February this year waiting to be recovered, and also sustained some damage to her car by the recovery agent. (CLAIM NUMBER: CA3003271). I would be very concerned if I were to break down with myself and my husband in the car. We are both very elderly (in our late eighties), and my husband and I need to go for lots of hospital appointments. My husband is almost blind; has had strokes, and has severe Parkinson's. I am not very confident about the service, especially since my daughter is still waiting for this complaint to be resolved, and we are several months along since it happened. Regards Sally Myers”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

Posted 8 years ago

“After I took the insurance out, I read the eligibility criteria and my car is more than 10 years old, ergo I am not eligible. It would have been great, if there would have been some warning before taking the policy out. I would have saved my self a lot of time and hassle. Now I have to wait for response for the cancellation email and reimbursement of the money.”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review, we understand you have spoken to one of our Customer Service Advisors here at startrescue.co.uk and your query has been resolved. However, if you would like to discuss anything further, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 8 years ago

“I wanted cover for car and caravan but when I read the smallprint, breakdowns and accidents to caravans wasn't covered, nor was punctures to car or caravan tyres.”

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Posted 8 years ago

“Placed order, paid for but o confirmation email sent. Very poor”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 8 years ago

“No email No response to query No communication except this customer satisfaction mail !”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 8 years ago

“Bought recovery pack from start rescue .. no correspondence sent or confirmation email with contact number etc”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 8 years ago

“us seniors citizens like me struggle with computers and i don't understand how to follow downloads etc I and others avoid using the net because of this why can we not have paper documents i know it saves you money but people like us should be given the choice.”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 8 years ago

“Purchased breakdown cover on 3/4/17 paid in full. No email acknowledging cover purchased no reference number nothing yet I get a review email asking how they did. I have requested a call back this morning still nothing. Will now cancel breakdown cover”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 8 years ago

“I have had no confirmation of my cover but you are able to send a review request!”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 8 years ago

“Overcharged at checkout. No opportunity to see excess credit card charge. Unfair web-site. Also took money and made no refund yet (neatly 2 weeks). Had to hang on for over 13 mins at my expense to fail to speak to customer services. They eventually said that they had a cancellations department..............”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were unable to. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 8 years ago

“I've purchased recovery and all I've received is this survey No email yet and the app not working”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 8 years ago

“the customer service person that I spoke to gave me wrong information and was also rude”

Helpful Report

Posted 8 years ago

“not received ANY communication about policy details etc”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 8 years ago

“Nothing went wrong but I cannot possibly give feedback on a policy that started only 3 hours ago and had not yet been used! What a ridiculous survey!”

Helpful Report

Posted 8 years ago

“I've rated this one star because I only signed up to StartRescue yesterday afternoon, and my cover doesn't start until 14th March, almost a month from now. And I kind of resent the way how every company hounds you for a review or feedback before you're even out the door. The service may turn out to be quite good, I don't know, I haven't had chance to try it yet. The only experience I have of customer service from Start Rescue is this ridiculous request to review them, a day after I joined. So on that basis I'm giving them the lowest score possible, one star.”

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Posted 8 years ago

“No idea - they haven't emailed me the policy docs yet!”

Helpful Report

Posted 8 years ago

“Everything was ok until I could not log into my account. A reset code was sent to me by email to change my password but after several failed attempts due to the fact that the code was not recognised by your records I gave it up as a bad job and asked for my money back. I was told it would be refunded immediately but guess what? Still no refund. Very poor service all round”

Helpful Report

Posted 8 years ago

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