Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“My husband advised me to join as I was staying over with friends as he had to work..the next day j called to say my car wouldn't start but was advised my membership didn't start til 12.49..I immediately cancelled & now have a towtruck collecting my car tomoro afternoon so hence I will make sure all my family & friends are made aware of the terrible service I had & your operator was not a bit interested that I was stranded..”

Helpful Report

Posted 5 years ago

Dear Mrs Baxter, we are sorry to find your comments and that you were unable to benefit from your policy on this occasion. Please be advised our insurance product is not set up to provide immediate inception, all our policies have a 24 hour inception period. We can only hope you would reconsider joining startrescue.co.uk again in the future. If however you have any further questions or queries please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Pathetic Service, stay away from this company ! Even after waiting for 2 hours no one arrived. Called multiple times but they were not serious about it and were just buying time. I called them for the first time and the service was a nightmare. Stay away ! ! !”

Helpful Report

Posted 5 years ago

Dear Mr Surendra, we are sorry to find your comments, we pride ourselves on offering a high level of service, and we are sorry on this occasion you feel it was not met. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Cheap at first but then added £250 worth of extra charges on top once i called for a recovery. Very deceitful”

Helpful Report

Posted 5 years ago

Dear startrescue.co.uk customer, we are sorry you feel this way. Unfortunately without entering your policy we are unable to comment further as to why there was an extra charge of £250, if however you would like this looked into further please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Rubbish service wouldn't recommend joining a complete rip off and you wait hours for them to attend your vehical in a breakdown”

Helpful Report

Posted 6 years ago

“Only just signed up today so obviously can't comment as others too perhaps?”

Helpful Report

Posted 6 years ago

“I am disgusted. I had an issue with my car being stuck on the curb, it was deemed not to be an accident so you were happy to leave me without the use of the car. Lucky passersby helped but I should have to rely on the help of strangers when I have paid for a service to get me back on the road!”

Helpful Report

Posted 6 years ago

Dear Miss Magid, we are sorry on this occasion you were unable to benefit from your policy. We only hope that if you are unfortunate enough to breakdown again that you will be covered under your policy terms and conditions. If however there is anything in the meantime that we can help you with then please don’t hesitate to could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“My renewal as an existing customer was £25 more than just setting up as a new customer . Not happy”

Helpful Report

Posted 6 years ago

Dear Mr Brook, thank you for your feedback. We are surprised to read your comments. We are startrescue.co.uk reward loyalty, and our existing customers pay less at renewal than our advertised retail prices for new customers. Therefore please don't hesitate to contact us so we can investigate and check your details to ensure you have selected the same level of cover this year, as you had last year, also to ensure the cover meets your required needs. Our Customer Service Department is open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“I did not go ahead with start rescue purchase it was all on line & at 82 years of age l cannot be doing with all this so l declined offer & went elsewhere where documents are sent in the post & l don’t have to get someone to download these for.me as l have not got a printer myself .Technology is not always the best as proved in this case.”

Helpful Report

Posted 6 years ago

“Asking for a review a couple of hours after purchasing breakdown cover? The policy is not even live yet!”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, upon purchasing a policy we provide you the opportunity to rate your purchasing experience and any customer service interaction you may have had. Our communication also informs you that further opportunities to rate the service you receive will also be available should you happen to require breakdown assistance. If you have any other queries then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“Awful service, poor advice, and left 2 women stranded. Disgusting company. Ultimately dishonest. Quite shocking”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. Your concerns have been passed to our Customer Services department who are currently looking into this for you. They will be in contact with you in due course. However if there is anything you would like to discuss further then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“Paid and joined, then took time to go through small. Print and found i wasn't covered for campervan, just 3.5ton van and up to 10 years old, Cancelled it in 15mins.”

Helpful Report

Posted 6 years ago

“Good customer service on the phone. But then took the amount owed from my back account 17 times. Instead of paying £94 they took out £1,568! The money was put back but it's not great.”

Helpful Report

Posted 6 years ago

Dear Mr Kapoor, we understand your frustration and are terribly sorry this occurred, as soon as this was brought to our attention we acted upon this and corrected the issue as soon as we could, we hope this didn’t cause you any inconvenience, and we thank you for your understanding on this matter. If there is anything further we can help with please don’t hesitate to contact our customer Service Department which is open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“The StartRescue database was referencing old (two months old) data on a private reg number and bumped up the price because it thought I had an old car. When I pointed this out they updated the car details and said the price would reduce accordingly but it did not. I called to address a second time and was told that this issue was now that the price comparison website had the wrong prices. Very disappointed with the inconsistent responses from StartRescue customer service personnel. I feel I have been fleeced for the £8 difference.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 6 years ago

“start rescue sales very good but logon to account impossible. Spoke to two customer sales and after multiple attempts gave up. 5 stars for sales but no rating for logon .”

Helpful Report

Posted 6 years ago

Dear Mr Pickering, we are sorry you are having trouble logging into your account. We would like to investigate this further for you and go through the process step by step via the telephone. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“Have been trying to cancel my policy by email and had no response. Called for 40 minutes with no response”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate this further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“Utterly disappointed to see that thousands of reviews are given here on this reviews co uk website based on making a payment for the breakdown service. However, I am unable to find a single comment related to an actual breakdown incident and startrescue response on the road? Would you be kind enough to please share these statistics here ( the real and honest feedback when customers are broken down? ). I look forward to hearing from you. Thank you”

Helpful Report

Posted 6 years ago

Dear Mr Khan, please be advised that we invite our customers to leave a review on reviews.co.uk after they have purchased a policy, this is to allow us to monitor customer satisfaction. If you are looking for reviews in relation to the breakdown assistance provided then please take a look on reviewcentre.com where you will be able to find reviews left by our customers after their breakdown experience. If there is anything else you would like to discuss further then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“My friend advised my that startrescue is best for car breakdown cover so we searched on line and agreed”

Helpful Report

Posted 6 years ago

“Con artists. Paid ya, you lucky sods but your day will come.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to speak to you further regarding your review, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“Worst service ever. I will never use them again. Poor customer service, unhelpful and I would not recommend even coming close to this company. Avoid!”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“The internet application did not apply my 15 % of voucher and I paid full price. When I enquired nothing could be done”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

Start Rescue Reviews