Chose Start Rescue due to good rating on Defaqto Our opinion: Very unhelpful customer service team (except for Erin W and Leanne J) Passed from one person to another Told a decision could not be made as the manager had gone home (at 3 o'clock in the afternoon !!!!!!!!) Software malfunction which said our policy ended a year before we paid for it !!! Hours of phone calls before problem with boiler was sorted Five days without central heating or hot water (NOT 24 hour response !!!! it was explained to me that the 24 hour tagline refers to the call centre opening hours NOT the response time) Various sub-contractors seem to lead to poor coordination New pump fitted and leak fixed (c. 120 hours after Start Rescue was first contacted) Then repairer found another problem with the system (pressure valve) Start Rescue now saying they will not pay for repair as the boiler is functioning (I have to drain water from the system every two days) but WILL attend if the boiler breaks down... AND THIS WAS THEIR PLATINUM COVER !!!!!!!!!!! We will neither renew nor advise anyone to sign up for this "service"