Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Shocking! Left my 17 year old waiting 3 hours to be then told no one was on there way had to leave work early to get him and his bike home. Pointless service”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback, we're sorry to hear of your sons experience, we would like the opportunity to investigate, however in order to do so we require further information, therefore please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 1 year ago

“I signed up with Start Rescue last night. This morning, I received an email saying "....we would like to know how our general service has been since you joined. We'd love to know how you found the experience and would appreciate it if you could take a moment to leave a review". This is how businesses successfully inflate their review ratings based on me filling in my details on two pages of a standard website. The motive of course is to imply that the ratings received for using a standard website, are in fact for the as-yet unused breakdown service and which sadly most people will take to mean were in respect of their breakdown service. That's 2023 for you. Many organisations do the same. I however hate the practice and won't play. This therefore is a 1-star rating for Start Rescue's use of this tactic. If I ever do break down and use the service I've paid for, I'll happily leave a factual review based on the level of service received, good or bad.”

Helpful Report

Posted 1 year ago

“Any review of Start Rescue is not possible since I have had no call upon the service. Why is it that reviews of this type are requested by so many companies? It is a waste of my time and effort. I can understand a review request after an incident but would beg that totally inappropriate, meaningless reviews like this are not sought. In light of this and because the system demands a star rating I cannot give more than 1 star at this time.”

Helpful Report

Posted 1 year ago

Hi Peter, thank you for your feedback. The invite to leave a review at this stage is based on how you found the signing up process, we understand you may not have broken down, and would like to assure you that you will have another opportunity to review us again based on the roadside service, should you ever breakdown. We hope we have been able to provide some clarification for you. Best wishes the Start Rescue Team.

Posted 1 year ago

“When I needed to use your services you refused and left me stranded on the motorway. You stated that I was not covered under the terms of the policy. It took many calls and messages, most were not responded to, for you to agree this was untrue and that your breakdown team should have provided assistance. The policy was auto renewed in error.”

Helpful Report

Posted 1 year ago

Hi Garry, we're sorry to hear of your experience, we are keen to investigate, however in order to do so we require further information from you, therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Thought the price was good so joined but then when needed to call them to rescue me (I had a 6 week old baby at the time and it was mid winter!) they had "nobody available" I had to call a local mechanic to help instead !!! they also refused to refund me my membership given that they did not provide the service I needed when needed. Appaling. I called twice and emailed about the issue and noboydy got back to me despite being promised they would.”

Helpful Report

Posted 2 years ago

Hi Kimberley, we're sorry to hear of your experience, please be assured your comments have been passed to a member of the Customer Services team, they will be in contact with you in due course to discuss your concerns further. Best wishes the Start Rescue team.

Posted 2 years ago

“My breakdown cover started on 16/07/2023 and the day previous I get an email asking for a review. How can I review a product that not only hasn't quite started, but not used? Once the service has been used I would be able to leave a review but how can I review something I havent used?? If you want an honest review from my experience thus far, here goes.... You took my money and sent me a log-in to view my documents. Hows that?? Companies need to stop asking for reviews as soon as you sign up with them. Customers need to be with a company a short time or even use the service before they can write a review!”

Helpful Report

Posted 2 years ago

Hi Ian, we understand at this stage customers may not have broken down, however the invite to leave a review at this stage is based on how you found the service since joining. You will have another opportunity to leave a review based on the breakdown service if you ever need our assistance. We hope this has provided some clarification. Best wishes the Start Rescue team.

Posted 2 years ago

“I only signed up yesterday. I can't believe how stupid they think people are to write a review when all they've done is sign up. Anyway here's the review after 24 hours membership. I have no idea if Start is any good or useless. Nor could I have any idea. So, 1 star for stupidity.”

Helpful Report

Posted 2 years ago

Hi, the invite for you to leave a review at this stage is provide feedback on how you found the purchasing experience, you will have another opportunity to leave a review in the event of a breakdown, we hope this has provided some clarification. Best wishes the Start Rescue team.

Posted 2 years ago

“No invoice sent - yet another company you need to chase.”

Helpful Report

Posted 2 years ago

Hi, when purchasing or renewing a policy, a welcome email is automatically sent to the email address registered on the policy, within the email it includes a payment reference number, transaction amount and date of transaction, if for any reason you have still been unable to locate the email then please don't hesitate to get in touch, one of out Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I only had the need to call Start Rescue once during my first year of cover with them. Waited for hours for anyone to attend and when they did they couldn't help. They referred me to a different service who decided they could not help either after a telephone conversation. Ended up paying to get the problem sorted. Start Rescue were of no use whatsoever.”

Helpful Report

Posted 2 years ago

Hi Helen, we're sorry to hear of your previous experience, a member of our team will be in contact with you in due course to discuss further. If we can be of any further assistance in the meantime then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I renewed even though I have a policy until end of July. and then today, when Start Rescue failed to rescue me, stranding me in the streets of Liverpool and never recovering me, I cancelled the renewal and will be suing in small claims. Pathetic company. Pointless.”

Helpful Report

Posted 2 years ago

Hi Shai, we're sorry to hear of your experience, please be assured your concerns have been passed to our Customer Services Team and they will be in contact with you in due course, if however there is anything we can assist you with in the meantime then please don't hesitate to contact us, one of our Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue team.

Posted 2 years ago

“Any business that sends spam asking for a review gets the lowest score - DONT DO IT. I for one never read the reviews anyway My policy has only been active for minutes so that makes sending spam even more stupid”

Helpful Report

Posted 2 years ago

Hi, the invite to leave a review at this stage is in relation to how you found the purchasing experience, if you breakdown in the future you will have another opportunity to leave us a review based on how you found the roadside assistance. We hope this has provided some clarification, if however there is anything else we can assist you with then please don't hesitate to get in touch, one of our friendly Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue team.

Posted 2 years ago

“Android app is not downloadable from play store”

Helpful Report

Posted 2 years ago

Hi, we're sorry to hear you have been unable to download our app, we would like to confirm that we have tested our app, and confirm it is running as it should. Phone storage and internet connection is just a couple of reasons why you may not be able to download the app, however without further information we are unable to determine why you have encountered this problem on this occasion. We ask you kindly that you contact us so one of our friendly Customer Service Representatives can help you further. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Called for assistance for a breakdown with just myself (single mum) and daughter (11 - during SATs week). Despite holding this policy for years and this being my first emergency, I would have to wait 90minutes approx for someone to arrive and be charged £100! Avoid! Go to a more reputable company who don’t do the same to 550 other customers already this year.”

Helpful Report

Posted 2 years ago

Hi Laura, we're sorry to hear of your experience, we understand that we offered you the option(s) available to you due to the differing details on your policy, the option could have resulted in return of funds following our procedure, however we can see you did not go ahead on this occasion, we hope this has provided some clarify, if however there id anything else we can assist you with then please don't hesitate to get in contact. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Unable to download software”

Helpful Report

Posted 2 years ago

Hi James, thank you for your time on the phone with one of our Customer Services Representatives, we are glad you have now been able to download the software, if however there is anything further we can assist you with then please don't hesitate to get in contact. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Getting the quote was quite easy but buying the product and signing in was a nightmare. The writing on the website was so small it was nearly impossible for me to read. Signing in to the "customer lounge" with the password changing I could not do and had to talk to one of your employees to help me with it. I dread to think what it will be like when it comes to renewal. I am an older person,85, but find my online banking a "doddle" compared to this and am unable to recommend to friends. I have yet to tackle the downloading of the mobile App and have decided to wait until one of my grand children is here to help me.”

Helpful Report

Posted 2 years ago

Hi Ian, we're sorry to hear of your experience and would like to reassure you our Customer Service Team are available 7 days a week via telephone whenever a customer has need of them, whether this be when purchasing cover, updating the policy, general enquires or renewing a policy. Whilst the Customer Lounge is available to all customers, security is a priority which is why when you purchase cover with Start Rescue a welcome email is automatically sent which includes your temporary password, this needs to be entered first and you are then requested to change the password to one of your choosing. We would also like to reassure you the Mobile App is optional and if you ever have need of our Breakdown Team they can be contacted on 01206 785999. We thank you for your comments and will forward these to our Team for review. Should you need to contact us again all contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“A breakdown phone number is quite essential so why have I not been given one?”

Helpful Report

Posted 2 years ago

Hi Andrew, we tried contacting you earlier to ensure you have the number, however we have been unsuccessful in making contact. Please be informed that the contact number for breakdown can be found in your welcome email. If there is anything else we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Not happy you need to reply to customers emails they are the people that pay towards your wages”

Helpful Report

Posted 2 years ago

Hi, we're sorry to find your comments, we are keen to investigate your experience further, in order to do so we require further information from you, therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Ridiculous request to review service so far after less than 24 hours - cover has not even started yet!!!!”

Helpful Report

Posted 2 years ago

Hi John, the invite to leave a review at this stage is in relation to how you found the service so far. If you experience a breakdown in the future then you will have another opportunity to leave a review based on the service you received at the roadside. We hope this has provided you with some clarification, if however there is anything further we can assist with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Left for 3 hrs +”

Helpful Report

Posted 2 years ago

Hi, we're sorry to hear of your experience, this is not the level of service we expect our customers to receive. We are keen to investigate your experience, in order to do so we require further information from you, therefore please don't hesitate to get in touch, one of our friendly Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I'm trying to find my policy information but all of can find is upsells and spam.”

Helpful Report

Posted 2 years ago

Hi Alasdair, we're sorry your having trouble locating your policy information, as requested from speaking to one of our Customer Service Representatives this morning, we are due to call you this afternoon to assist you further. Best wishes the startrescue.co.uk team.

Posted 2 years ago

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