Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“You are sending emails to me in error. I did not sign up to this service.please check your records”

Posted 7 years ago

Thank you very much for bringing this to our attention. We are currently looking into this, it may be an incorrectly entered email address. Thank you again. With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“I bought cover and immediately called for help with my breakdown. I was told I need to pay £90 for the call out. Thankfully, I was allowed to get a full refund. 1 star due the lack of clarity with when a contractual call out at no extra charge can be taken.”

Helpful Report

Posted 7 years ago

“Startrescue have asked me to write a review of their company. I have just bought their offering. I have no idea how well they perform as a breakdown service. Why ask me one day after I have bought a policy? I give them one star for asking.”

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Posted 7 years ago

“Went to change my car and they wanted more money from me,and I only had a month remaining on my old policy so it was cheaper to scrap that month and renew from start so that was a rip off.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review. To ensure there is no confusion, there are no administration fees for amendments on your policy, however, the additional premium would have been due to the age or type of your new vehicle. If you require any further information please don’t hesitate to contact our Customer Service Department if there is anything else our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“I'm being asked to review a service that is not due to start for another week, so I'll give it one star for wasting my time and then improve it if it is a good service.”

Helpful Report

Posted 7 years ago

“I originally was a customer of start rescue for a number of years my and we're an excellent company without fault I got my renewal price for 55 pounds I did mention to customer services was this the best price as I would rather stay with them, I was assured this was the case and a small discount had been applied for my loyalty. Imagine my surprise when online as a new customer I could get the same cover for less than half.WHAT A COMPLETE WASTE OF TIME AND MONEY CUSTOMER LOYALTY NONE.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“I purchased 3 star breakdown cover last night. Then my son raised a question, if I broke down on the mainland, would Start rescue take us to the ferry ,then would someone meet us at the other end on the island? Well,I asked this question this morning on a call to Start rescue,and the answer was so confusing I gave up. I also asked about Breakdown repair insurance, and asked, say the clutch went, the car would be taken to a garage and repaired, why should I have to pay up front then claim it back? It's stupid to have a policy and have to pay up front. So finally, I cancelled my policy and asked for a refund.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to provide further clarification on the issue and look forward to speaking with you Monday, If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“Policy hasn't even commenced yet so can't possibly review until I've actually used the service”

Helpful Report

Posted 7 years ago

“I never received a confirmation email to set up an account and when I tried to set an account to access my documents it took 4 days for them to email me a password reset code and by then I had completed my break.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails didn’t reach you at the time of purchase. We have encountered an issue whilst trying to send emails. We are sorry for any inconvenience that this may have caused. Please remember that our Customer Services Team can be contacted Mon – Fri 08:00 – 20:00, Sat 09:00 – 17:00, Sun, 11:00 – 17:00 should you have any queries you wish to discuss with us.

Posted 7 years ago

“No confirmation email received”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“No confirmation sent to my e mail address, so not comfortable that I'm covered?”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“I never received my start up e-mail. I telephoned and was told you were experiencing problems but I would receive one soon. I didn't. However you managed to send an e-mail asking for my opinion.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“Well after entering my car registration, I was given a choice of quotes, I picked the £26 quote and then entered my credit card details, I then received and email confirming that StartRescue had charged £38.70 to my credit card !!! Not a smart thing to do. I then emailed their customer services and asked them, either to refund me the difference or cancel the policy - they cancelled the policy AND without even asking what went wrong....what kind of customer service is that ???”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“failed to inform me of the start and end dates of the rescue package. failed to listen to my requirements, failed to give me the right package, failed to accept responsibility for their msitakes, failed to put right the package they had sold me. Extremely poor attitude from both supervisors, admin worker and call handler.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments and that we were unable to resolve the matter for you on this occasion. Your feedback is very important to us and I confirm we will be taking your comments into account when we conduct our internal review. Best wishes, the startrescue.co.uk team.

Posted 7 years ago

“Very poor customer services Lack of communication and customer care .”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“They don't turn up on time bad experience”

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Posted 8 years ago

“Not helpful”

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Posted 8 years ago

“Paid for start rescue Never received a message or text or letter with membership details-”

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Posted 8 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review, we understand you have spoken to one of our Customer Service Advisors here at startrescue.co.uk and your query has been resolved. However, if you would like to discuss anything further, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 8 years ago

“Didn't turnout need to Waite 24 hours”

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Posted 8 years ago

“I am still waiting for an email acknowledging my joining and payment”

Helpful Report

Posted 8 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 8 years ago

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