Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Excellent service and brilliant staff on the phone”

Posted 1 week ago

“Based on a recent callout and the first call ever to Start. The attitude and response from Start was extremely bad , the couldn't care less attitude was really evident. I obviously contacted Start on a bad day at the office ! Typically of some customer facing companies today, there all too keen to auto renew the policy premiums and attract new business. But when it comes to the point of helping customers with a friendly and positive attitude this was obviously not evident and very much debatable. Duty of care and empathy definitely not shown. Thank goodness this was not a more serious incident otherwise the consequences may have been far greater.”

Helpful Report

Posted 1 month ago

Hi Kevin, we're sorry to find your comments. Please be assured your feedback has been passed to our customer services team, they will be in contact with you in due course to provide a response to your concerns. Best wishes the Start Rescue Team. Best wishes the Start Rescue Team.

Posted 1 month ago

“Can the policy at any point outside of the 14 day cooling off period and you will not receive any refund at all, you will be made to pay for the entire year.”

Helpful Report

Posted 1 month ago

Hi Frank, we're sorry to find your comments. We aim to make it clear when purchasing an annual policy with Start Rescue that if you do not wish to continue with the insurance, we will provide a refund of premium paid within the 14 day cooling off period, providing no claim has been made and that should you cancel your policy after the 14 day cooling off period no refund of premium is available. If there is another eligible vehicle kept at the policy address in need of cover, you can change the vehicle covered by your policy to make use of the remaining cover. If you would like to discuss the cancellation of your policy further, please don't hesitate to get in touch with our Customer Services Team through the Contact Us page of our website or by phone. Best wishes, the Start Rescue Team.

Posted 1 month ago

“With the AI computer system in charge it an absolute Nightmere. I have spent bloody Hours sorting out problems here Dump the AI Computer system. Sack it with a P60 or P65, put in on an electeric chair. Instead 1 Tell me time of renewal 2 let me pay by card over the phone 3 Email policy Total time spent 3 Minutes”

Helpful Report

Posted 2 months ago

Hi David, thank you for your feedback. We're sorry to learn that you've experienced difficulties when managing your policy online. Please be assured that our experienced Customer Services Team can be reached seven days a week by phone and will be happy to help you manage or renew your policy. Best wishes, the Start Rescue Team.

Posted 2 months ago

“Want to charge double to replace a vehicle”

Helpful Report

Posted 8 months ago

Hi, we would like the opportunity to look into your quote, however in order to do so we require further information from you, therefore please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 8 months ago

“No idea just registered”

Helpful Report

Posted 10 months ago

“Waited ages to get through when my car broke down while on holiday. Then told that you could not help me find a local garage to recover me even though my phone signal was poor and I was stuck on an A road. Couldn’t find a garage to help so called RAC who were fantastic.”

Helpful Report

Posted 1 year ago

Hi Yvonne, we are keen to investigate your experience, however in order to do so we require further information from you, therefore please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 11 months ago

“Website very confusing. Eventualy made a purchase but then had additional questions to answer so in total frustration I telephoned them and cancelled the order.”

Helpful Report

Posted 1 year ago

Hi, we're sorry to hear you found our website confusing, and decided to not go ahead with joining Start Rescue. Best wishes for the future, the Start Rescue Team.

Posted 1 year ago

“Someone told me about it”

Helpful Report

Posted 1 year ago

“Start Rescue comes highly recommended, but to ask for a review of their service the day after I sign up and before the service actually starts is rediculous and has cost them a lot of brownie points. Come on guys, you can do better.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback, we would like to assure you that the invite to leave a review at this stage is based on how you found the signing up process, we understand you may not have broken down, and would like to assure you that if you do breakdown in the future then you will have the opportunity to review us again based on how you found the roadside assistance. Best wishes the Start Rescue Team.

Posted 1 year ago

“DO NOT USE - HORRENDOUS SERVICE - stranded on side of road with two children one 11 month old. At 9pm Spoke to a women who sounded like she couldn’t be bothered to speak to me. After 15 mins of nonsense she insisted we paid 320 pounds as we had a flat tyre as the policy apparently didn’t cover tyres. Unsure how this is possible. Her idea was then to wait to get reduced and stand on the side of the road at night in winter with two children below 3 and then ring them back after the car was rescued to sort out transport for the kids. She then refused to give me any more details until the 320 pounds was paid. (I am a policy holder by the way) she was snotty and rude on the phone with an I don’t care attitude. Had to find a 24/7 tyre rescue company that were very good. By the love of god do not use start rescue they won’t help. It will just be throwing money down the drain.”

Helpful Report

Posted 1 year ago

Hi Jamie, we're sorry to hear of the situation you and your family were in were in. Your comments have been passed to the breakdown team, they will be in contact with you in due course to discuss your experience further. If however there is anything we can assist with in the meantime then please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 1 year ago

“I am awaiting a refund, I asked to be recovered and was expected to wait 5 1/2 hours, I had to give up as I ran out of time, as I'm within the 14 day cooling off period I asked for a refund and was told because I made a claim its not possible, the claim was never fulfilled and was an unreasonable amount of time to wait for recovery. I'm very unhappy that they are not willing to refund and awaiitng support form the complaints team. I do not wish to continue with this policy with such awful waiting times. I wasted a whole day already for nothing, I still have a broken down motorbike and I just want my money back so I can go elsewhere and get my issue solved.”

Helpful Report

Posted 1 year ago

Hi Yarrow, we're sorry to hear of your experience, we understand your concerns have been passed to a member of our Customer Services Team who will be in contact with you in due course. Best wishes the Start Rescue Team.

Posted 1 year ago

“I find it more than a little odd to be asked to write a review 12 hours after purchasing breakdown cover - and 12 hours before my cover was due to start. Have given one star because I don't appreciate being hassled to write reviews for a service I can not have had any experience of.”

Helpful Report

Posted 1 year ago

Hi, we're sorry to find your comments, the invite for you to leave a review at this stage is in reltion to how you found the signing up process, we understand that you may not have broken down, and would like to assure you that you will have the oppertunity to leave a review based on the breakdown service should you ever need us. Best wishes the Start Rescue Team.

Posted 1 year ago

“Can,t rate a service I haven't used. But I chose it because I could select the services I wanted without extras from third parties I didn't want, and the price was competitive,and the review and ratings were from respected sources. I bought this for peace of mind and never hope to need to use it, but if I do I am trusting I won't be disappointed.”

Helpful Report

Posted 1 year ago

“not received any policy confirmation only only this review. so not impressed so far”

Helpful Report

Posted 1 year ago

Hi Cindy, we're sorry your policy confirmation email didn't reach you, we can see you have spoken to one of our Customer Service Representatives, and your emails address was confirmed as the one we have registered, so we're unsure why the email didn't reach you. We understand your password has been reset and the policy confirmation resent to you. If we can be of any further assistance then please don't hesitate to get to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 1 year ago

“No moral standing of your company. My last email from you was a automated renewal notification. You told me over the phone the payment was declined. I paid for the highest level cover yesterday evening, yet your company would not understand the situation and would not send a vehicle.”

Helpful Report

Posted 1 year ago

Hi James, we're sorry to find you were not covered for assistance on this occasion, and when offered a pay on use service, you declined. we can see you have since cancelled your policy. If however there is anything we can assist you with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 1 year ago

“Shocking! Left my 17 year old waiting 3 hours to be then told no one was on there way had to leave work early to get him and his bike home. Pointless service”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback, we're sorry to hear of your sons experience, we would like the opportunity to investigate, however in order to do so we require further information, therefore please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 1 year ago

“I signed up with Start Rescue last night. This morning, I received an email saying "....we would like to know how our general service has been since you joined. We'd love to know how you found the experience and would appreciate it if you could take a moment to leave a review". This is how businesses successfully inflate their review ratings based on me filling in my details on two pages of a standard website. The motive of course is to imply that the ratings received for using a standard website, are in fact for the as-yet unused breakdown service and which sadly most people will take to mean were in respect of their breakdown service. That's 2023 for you. Many organisations do the same. I however hate the practice and won't play. This therefore is a 1-star rating for Start Rescue's use of this tactic. If I ever do break down and use the service I've paid for, I'll happily leave a factual review based on the level of service received, good or bad.”

Helpful Report

Posted 1 year ago

“Any review of Start Rescue is not possible since I have had no call upon the service. Why is it that reviews of this type are requested by so many companies? It is a waste of my time and effort. I can understand a review request after an incident but would beg that totally inappropriate, meaningless reviews like this are not sought. In light of this and because the system demands a star rating I cannot give more than 1 star at this time.”

Helpful Report

Posted 1 year ago

Hi Peter, thank you for your feedback. The invite to leave a review at this stage is based on how you found the signing up process, we understand you may not have broken down, and would like to assure you that you will have another opportunity to review us again based on the roadside service, should you ever breakdown. We hope we have been able to provide some clarification for you. Best wishes the Start Rescue Team.

Posted 1 year ago

“When I needed to use your services you refused and left me stranded on the motorway. You stated that I was not covered under the terms of the policy. It took many calls and messages, most were not responded to, for you to agree this was untrue and that your breakdown team should have provided assistance. The policy was auto renewed in error.”

Helpful Report

Posted 1 year ago

Hi Garry, we're sorry to hear of your experience, we are keen to investigate, however in order to do so we require further information from you, therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

Start Rescue Reviews