Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.65

“Someone told me about it”

Posted 1 week ago

“Start Rescue comes highly recommended, but to ask for a review of their service the day after I sign up and before the service actually starts is rediculous and has cost them a lot of brownie points. Come on guys, you can do better.”

Helpful Report

Posted 2 months ago

Hi, thank you for your feedback, we would like to assure you that the invite to leave a review at this stage is based on how you found the signing up process, we understand you may not have broken down, and would like to assure you that if you do breakdown in the future then you will have the opportunity to review us again based on how you found the roadside assistance. Best wishes the Start Rescue Team.

Posted 1 month ago

“DO NOT USE - HORRENDOUS SERVICE - stranded on side of road with two children one 11 month old. At 9pm Spoke to a women who sounded like she couldn’t be bothered to speak to me. After 15 mins of nonsense she insisted we paid 320 pounds as we had a flat tyre as the policy apparently didn’t cover tyres. Unsure how this is possible. Her idea was then to wait to get reduced and stand on the side of the road at night in winter with two children below 3 and then ring them back after the car was rescued to sort out transport for the kids. She then refused to give me any more details until the 320 pounds was paid. (I am a policy holder by the way) she was snotty and rude on the phone with an I don’t care attitude. Had to find a 24/7 tyre rescue company that were very good. By the love of god do not use start rescue they won’t help. It will just be throwing money down the drain.”

Helpful Report

Posted 2 months ago

Hi Jamie, we're sorry to hear of the situation you and your family were in were in. Your comments have been passed to the breakdown team, they will be in contact with you in due course to discuss your experience further. If however there is anything we can assist with in the meantime then please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 2 months ago

“I am awaiting a refund, I asked to be recovered and was expected to wait 5 1/2 hours, I had to give up as I ran out of time, as I'm within the 14 day cooling off period I asked for a refund and was told because I made a claim its not possible, the claim was never fulfilled and was an unreasonable amount of time to wait for recovery. I'm very unhappy that they are not willing to refund and awaiitng support form the complaints team. I do not wish to continue with this policy with such awful waiting times. I wasted a whole day already for nothing, I still have a broken down motorbike and I just want my money back so I can go elsewhere and get my issue solved.”

Helpful Report

Posted 2 months ago

Hi Yarrow, we're sorry to hear of your experience, we understand your concerns have been passed to a member of our Customer Services Team who will be in contact with you in due course. Best wishes the Start Rescue Team.

Posted 2 months ago

“I find it more than a little odd to be asked to write a review 12 hours after purchasing breakdown cover - and 12 hours before my cover was due to start. Have given one star because I don't appreciate being hassled to write reviews for a service I can not have had any experience of.”

Helpful Report

Posted 3 months ago

Hi, we're sorry to find your comments, the invite for you to leave a review at this stage is in reltion to how you found the signing up process, we understand that you may not have broken down, and would like to assure you that you will have the oppertunity to leave a review based on the breakdown service should you ever need us. Best wishes the Start Rescue Team.

Posted 3 months ago

“Can,t rate a service I haven't used. But I chose it because I could select the services I wanted without extras from third parties I didn't want, and the price was competitive,and the review and ratings were from respected sources. I bought this for peace of mind and never hope to need to use it, but if I do I am trusting I won't be disappointed.”

Helpful Report

Posted 6 months ago

“not received any policy confirmation only only this review. so not impressed so far”

Helpful Report

Posted 6 months ago

Hi Cindy, we're sorry your policy confirmation email didn't reach you, we can see you have spoken to one of our Customer Service Representatives, and your emails address was confirmed as the one we have registered, so we're unsure why the email didn't reach you. We understand your password has been reset and the policy confirmation resent to you. If we can be of any further assistance then please don't hesitate to get to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 6 months ago

“No moral standing of your company. My last email from you was a automated renewal notification. You told me over the phone the payment was declined. I paid for the highest level cover yesterday evening, yet your company would not understand the situation and would not send a vehicle.”

Helpful Report

Posted 6 months ago

Hi James, we're sorry to find you were not covered for assistance on this occasion, and when offered a pay on use service, you declined. we can see you have since cancelled your policy. If however there is anything we can assist you with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 6 months ago

“Shocking! Left my 17 year old waiting 3 hours to be then told no one was on there way had to leave work early to get him and his bike home. Pointless service”

Helpful Report

Posted 6 months ago

Hi, thank you for your feedback, we're sorry to hear of your sons experience, we would like the opportunity to investigate, however in order to do so we require further information, therefore please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 6 months ago

“I signed up with Start Rescue last night. This morning, I received an email saying "....we would like to know how our general service has been since you joined. We'd love to know how you found the experience and would appreciate it if you could take a moment to leave a review". This is how businesses successfully inflate their review ratings based on me filling in my details on two pages of a standard website. The motive of course is to imply that the ratings received for using a standard website, are in fact for the as-yet unused breakdown service and which sadly most people will take to mean were in respect of their breakdown service. That's 2023 for you. Many organisations do the same. I however hate the practice and won't play. This therefore is a 1-star rating for Start Rescue's use of this tactic. If I ever do break down and use the service I've paid for, I'll happily leave a factual review based on the level of service received, good or bad.”

Helpful Report

Posted 6 months ago

“Any review of Start Rescue is not possible since I have had no call upon the service. Why is it that reviews of this type are requested by so many companies? It is a waste of my time and effort. I can understand a review request after an incident but would beg that totally inappropriate, meaningless reviews like this are not sought. In light of this and because the system demands a star rating I cannot give more than 1 star at this time.”

Helpful Report

Posted 7 months ago

Hi Peter, thank you for your feedback. The invite to leave a review at this stage is based on how you found the signing up process, we understand you may not have broken down, and would like to assure you that you will have another opportunity to review us again based on the roadside service, should you ever breakdown. We hope we have been able to provide some clarification for you. Best wishes the Start Rescue Team.

Posted 6 months ago

“When I needed to use your services you refused and left me stranded on the motorway. You stated that I was not covered under the terms of the policy. It took many calls and messages, most were not responded to, for you to agree this was untrue and that your breakdown team should have provided assistance. The policy was auto renewed in error.”

Helpful Report

Posted 7 months ago

Hi Garry, we're sorry to hear of your experience, we are keen to investigate, however in order to do so we require further information from you, therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 7 months ago

“Thought the price was good so joined but then when needed to call them to rescue me (I had a 6 week old baby at the time and it was mid winter!) they had "nobody available" I had to call a local mechanic to help instead !!! they also refused to refund me my membership given that they did not provide the service I needed when needed. Appaling. I called twice and emailed about the issue and noboydy got back to me despite being promised they would.”

Helpful Report

Posted 8 months ago

Hi Kimberley, we're sorry to hear of your experience, please be assured your comments have been passed to a member of the Customer Services team, they will be in contact with you in due course to discuss your concerns further. Best wishes the Start Rescue team.

Posted 8 months ago

“My breakdown cover started on 16/07/2023 and the day previous I get an email asking for a review. How can I review a product that not only hasn't quite started, but not used? Once the service has been used I would be able to leave a review but how can I review something I havent used?? If you want an honest review from my experience thus far, here goes.... You took my money and sent me a log-in to view my documents. Hows that?? Companies need to stop asking for reviews as soon as you sign up with them. Customers need to be with a company a short time or even use the service before they can write a review!”

Helpful Report

Posted 9 months ago

Hi Ian, we understand at this stage customers may not have broken down, however the invite to leave a review at this stage is based on how you found the service since joining. You will have another opportunity to leave a review based on the breakdown service if you ever need our assistance. We hope this has provided some clarification. Best wishes the Start Rescue team.

Posted 9 months ago

“I only signed up yesterday. I can't believe how stupid they think people are to write a review when all they've done is sign up. Anyway here's the review after 24 hours membership. I have no idea if Start is any good or useless. Nor could I have any idea. So, 1 star for stupidity.”

Helpful Report

Posted 9 months ago

Hi, the invite for you to leave a review at this stage is provide feedback on how you found the purchasing experience, you will have another opportunity to leave a review in the event of a breakdown, we hope this has provided some clarification. Best wishes the Start Rescue team.

Posted 9 months ago

“No invoice sent - yet another company you need to chase.”

Helpful Report

Posted 9 months ago

Hi, when purchasing or renewing a policy, a welcome email is automatically sent to the email address registered on the policy, within the email it includes a payment reference number, transaction amount and date of transaction, if for any reason you have still been unable to locate the email then please don't hesitate to get in touch, one of out Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 9 months ago

“I only had the need to call Start Rescue once during my first year of cover with them. Waited for hours for anyone to attend and when they did they couldn't help. They referred me to a different service who decided they could not help either after a telephone conversation. Ended up paying to get the problem sorted. Start Rescue were of no use whatsoever.”

Helpful Report

Posted 10 months ago

Hi Helen, we're sorry to hear of your previous experience, a member of our team will be in contact with you in due course to discuss further. If we can be of any further assistance in the meantime then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 10 months ago

“I renewed even though I have a policy until end of July. and then today, when Start Rescue failed to rescue me, stranding me in the streets of Liverpool and never recovering me, I cancelled the renewal and will be suing in small claims. Pathetic company. Pointless.”

Helpful Report

Posted 10 months ago

Hi Shai, we're sorry to hear of your experience, please be assured your concerns have been passed to our Customer Services Team and they will be in contact with you in due course, if however there is anything we can assist you with in the meantime then please don't hesitate to contact us, one of our Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue team.

Posted 10 months ago

“Any business that sends spam asking for a review gets the lowest score - DONT DO IT. I for one never read the reviews anyway My policy has only been active for minutes so that makes sending spam even more stupid”

Helpful Report

Posted 10 months ago

Hi, the invite to leave a review at this stage is in relation to how you found the purchasing experience, if you breakdown in the future you will have another opportunity to leave us a review based on how you found the roadside assistance. We hope this has provided some clarification, if however there is anything else we can assist you with then please don't hesitate to get in touch, one of our friendly Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue team.

Posted 10 months ago

“Android app is not downloadable from play store”

Helpful Report

Posted 11 months ago

Hi, we're sorry to hear you have been unable to download our app, we would like to confirm that we have tested our app, and confirm it is running as it should. Phone storage and internet connection is just a couple of reasons why you may not be able to download the app, however without further information we are unable to determine why you have encountered this problem on this occasion. We ask you kindly that you contact us so one of our friendly Customer Service Representatives can help you further. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 11 months ago

Start Rescue Reviews