Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.67

“I could not remove an expired card from my record, despite putting a valid replacement up online. This resulted in many messages trying to get me to do something I had done as far as your system allowed. Therefore totally dissatisfied with the renewal procedure.”

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Posted 3 days ago

Hello John, We are sorry to find your comments. We understand that a member of our Customer Service Team is in contact with you regarding your issue, however, should you require any further assistance please do not hesitate to contact us. Best wishes, the Start Rescue Team

Posted 3 days ago

“Dear Start Rescue team, I purchased my policy through Virgin Shops because I was hoping to earn Virgin Atlantic points. The transaction was tracked successfully, but I later discovered that the points had been cancelled, with the following reason provided: “Cancellation reason: not last referral.” I find this extremely disappointing, as I made the purchase through the Virgin Shops link in good faith and expected the points to be awarded. Unfortunately, it is now too late for me to cancel my policy, but this experience has left me very dissatisfied. I will not consider purchasing from Start Rescue again in the future. Disappointed customer.”

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Posted 4 days ago

Hello, We understand that a member of our Customer Service Team has now replied with a response to your enquiry, however, should you require any further assistance please do not hesitate to contact us. Best wishes, the Start Rescue Team

Posted 2 days ago

“Not the service I had previously from Start Rescue. Breakdown handled very poorly.”

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Posted 6 days ago

Hello, We are sorry to hear of your experience when your vehicle recently broke down. In order for us to look into your concerns, please email your policy number or vehicle registration to customerservices@call-assist.co.uk and we will be able to investigate this for you. Best Wishes, the Start Rescue Team

Posted 2 days ago

“No human being to speak to when I broke down. Needed a smartphone to imput details. Don't have one. Couldn't summon help.”

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Posted 3 weeks ago

Hello David, Thank you for your feedback. When you call our breakdown line, we send a secure link via text message giving you the option to register your claim online. Many customers find this a quicker and more convenient way to provide their details. For those customers who still want to speak to someone, we continue to operate a 24/7 manned control room, and if you remain on the line after the recorded safety message when calling 01206 785999, you will be put through to a member of our team who can log your request for assistance over the phone. Best wishes, the Start Rescue Team

Posted 3 weeks ago

“Took 4-5 hours to rescue me and my motorbike on a freezing cold day - leaving me shivering and bordering on hypothermia. They lied over the phone that help was on the way - they promised it was on the way very early but the guy with the van told me he'd only received the call an hour before he got to me! Unforgiveable - tell the truth at least!”

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Posted 1 month ago

Hello Richard, We are sorry to hear of your experience. We have passed your comments on to our Customer Services Team who will investigate your comments and will be in contact with you once they have completed their review. Should you require any further assistance please do not hesitate to contact us. Best wishes, the Start Rescue Team

Posted 1 month ago

“I do not recommend Start Rescue. When I called to update my information, I was informed that my policy had expired and that I needed to purchase a new one. They wanted to charge me approximately £140 for the renewal. However, when I went online to check the policy I needed—after explaining my requirements—I found that a policy including everything I needed was available for only £56. It seemed unnecessary to charge me the higher amount when the other option met all my needs. Additionally, I received misinformation. For example, I asked if I had home start coverage and was told that I did. However, when I called due to issues with my car, I was informed that I did not have this coverage and would incur additional charges. There was a lot of misleading information, and I was not given accurate details. Since I was still within the cooling-off period, I called to cancel my policy, only to be questioned about why I had two policies. To clarify, I already had an existing policy, and my details should have been updated easily. I did have coverage for home start and should not have incurred any additional charges. Overall, I had a stressful and unsatisfactory experience. I believe the staff needs better training, as they do not seem to fully understand their roles. I understand a supervisor is looking into this issue, but when you are already dealing with car problems and stress, the last thing you need is additional complications. What you truly need is reliability and confidence in your rescue company.”

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Posted 2 months ago

Hello, Thank you for your feedback. We understand that a member of our Customer Service Team is in contact with you regarding your issue, however, should you require any further assistance please do not hesitate to contact us. Best wishes, the Start Rescue Team

Posted 1 month ago

“I have no experience other than an online purchase which was straightforward.”

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Posted 2 months ago

Hello Christopher, Thank you for your feedback. The invitation to review at this time is to give you the opportunity to provide feedback on the process of selecting and purchasing your cover with Start Rescue. In the event you make a claim, you will be invited to provide feedback on the assistance you received. Best wishes, the Start Rescue Team

Posted 2 months ago

“i cancelled my cover as premiums doubled”

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Posted 2 months ago

Hello George, Thank you for your feedback. We are sorry to hear of your disappointment in the increase in price for your vehicle breakdown cover. Like many other breakdown cover providers, our prices are based on risk. As older vehicles break down more often than newer vehicles, this is factored into our pricing structure. You will also find that some other providers will base quotes on other risk factors such as age, address and vehicle models. We are always happy to discuss any renewal prices, and can be contacted by calling our Customer Services team on 01206 655000, or by completing our online contact form - https://www.startrescue.co.uk/contact-us Best wishes, the Start Rescue Team

Posted 2 months ago

“I have not had any reason to call you out in the years l have been with you so l cannot give a review on your breakdown performance, how ever your renewal policy has a lot to be desired, l understand my policy is automatically renewed but l had no prior warning of this, the money was just taken out of my bank account as l am a widow on fixed income this will put my bank account in debit. If l was a new customer the cover quoted on comparison sites would be much cheaper than the £67.00 you quoted me. when l phoned you although the person l spoke to was very polite he was most unhelpful unable to give a fresh quote as money had been taken out of my account, surely a part refund would have been possible. So l have taken my custom elsewhere and have a more favourable quote from R A C.”

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Posted 2 months ago

Hello Hilary, We are very sorry to find your comments. Renewal communication is sent 30 days prior to renewal date and confirms that payment will be taken up to two days in advance of the renewal date. Our records show that this communication was sent to the email address registered to your policy at the beginning of the month. From time to time, we do run promotions with third-party providers such as Price Comparison websites, but generally speaking, any significant price difference shown is due to an excess being applied to the policy via such websites, which we do not apply on direct sales, or renewals where an excess has not previously been a feature of the policy. We would like to thank you for your previous years of custom with us and we are sorry to see you go. Should you ever need breakdown cover in the future, we hope you consider Start Rescue. Best wishes, the Start Rescue team

Posted 2 months ago

“You change the rules to suit yourself and your staff need better training”

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Posted 3 months ago

Hello Caroline, We are sorry to find your comments. We understand that a member of our Customer Service Team has previously spoken with you regarding your issue, however, should you require any further assistance please do not hesitate to contact us. Best wishes, the Start Rescue Team

Posted 3 months ago

“Been a long time customer. Appalled that no discount for loyal customers over 8nyrs.”

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Posted 4 months ago

Hello Sabiha, We are sorry to hear of your concerns. The change in cost is due to your vehicle moving into a different age category. Rewarding loyalty is something that is very important to us, and we do so for every Start Rescue customer by automatically including savings in your renewal quote, meaning that renewing customers will never pay more than our standard website retail prices. Thank you for choosing Start Rescue as your breakdown cover provider. If you require any further assistance, please don’t hesitate to contact our customer services team. Best wishes, the Start Rescue Team

Posted 4 months ago

“Amended my policy to not auto renew as now unnecessary, but it auto renewed! Why direct people to amend on line when automation does the opposite anyway and they end up having to ring anyway!”

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Posted 4 months ago

Hello Rachael, Thank you for your feedback. We are sorry to hear that you are unhappy with the automatic renewal of your policy. We can confirm that your policy has been cancelled. If you require any further assistance, please don't hesitate to contact our Customer Services Team. Best wishes, the Start Rescue Team

Posted 4 months ago

“I had a policy that expired over 2 years ago. They've been ringing me regularly for the last 2 years trying to get me to renew! If I wanted to renew in the last 2 years, I would have done. Go away!”

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Posted 4 months ago

Hello, Thank you for leaving a review. While you previously held a policy with us which expired in 2024, we can see you purchased another policy online soon after. As all policies sold online are set to automatically renew, your new policy is still in place and continues to automatically renew. We have tried to contact you by telephone and email but have been unable to reach you. If you wish to cancel the policy you took out online, which remains in force, please contact our Customer Services Team through the Contact Us page on our website or by calling 01206 655000. Best wishes, the Start Rescue Team

Posted 4 months ago

“Not easy to deal with only through phone and kept hanging around for ages poor service”

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Posted 5 months ago

Hello Christopher, Thank you for your feedback. We cannot find any record of any contact with our team via the phone so are unable to look into your comments further. However, should you wish to discuss your feedback with us, please complete our online form at https://www.startrescue.co.uk/contact-us and a member of our team will be in touch. Best wishes, The Start Rescue Team

Posted 5 months ago

“Thankfully Ive not had to use you since becoming a member for 3 or 4 years ago. I get a reminder email every year. The cost goes up no more than £5 each year. I have the 24 hour number in my phone, in case I need to use you.”

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Posted 5 months ago

“I broke down and it took nearly 3 hours to get to me. The mechanic only jump started the car, he wouldn’t fit the new battery we had. I complained and no one even spoke to me before deciding the service I had received was good. I have unsurprisingly moved to another company for cover. Definitely the worst service I have ever received.”

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Posted 5 months ago

Hello Kathryn, We understand our Customer Services Team have investigated your feedback and provided a response to you in writing. We’re sorry you have decided to move to another company. Best wishes, the Start Rescue Team

Posted 5 months ago

“noT pleased about your loyalty towards my continued custom because of my late difficulty on renewal {Bit severe} don t you think Regards Km”

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Posted 5 months ago

Hello Ken, Thank you for your time earlier today we’re happy to have been able to discuss with you the issues that you had with your renewal and to have resolved your concerns. If you encounter any problems in the future, please contact our Customer Service Team on 01206 655000 alternatively you can contact us via our Online Contact Form https://www.startrescue.co.uk/contact-us Best Wishes, the Start Rescue Team

Posted 5 months ago

“Massive price hacks. Too expensive. Rip off and terrible service.”

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Posted 5 months ago

Hello Terry, We are very sorry to find your comments. If you would like to discuss this matter further, please email customerservices@call-assist.co.uk and we will be able to look into this for you. Best Wishes, the Start Rescue Team

Posted 5 months ago

“Trying to understand all the gobbledegook sent in your email!!!”

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Posted 6 months ago

Hello Ian, We understand that a member of our Customer Service Team has now replied with a response to your enquiry, however, should you require any further assistance please do not hesitate to contact us. Best wishes, the Start Rescue Team

Posted 6 months ago

“Having been a start rescue customer for many years without a call out. When I needed assistance the team were decidedly unhelpful and if I had needed assistance urgently I would probably still be waiting. I thought I had informed them of a change of car but it wasnt on their records. I didn't have home start so wanted to charge me 125 pounds to attend but would probably have to wait till the following day when they could open the email I was asked to send with photo proof of how long I had had my new car.”

Helpful Report

Posted 6 months ago

Hello William, We have reviewed your comments. Unfortunately, the vehicle you required assistance for on this occasion was not covered by your policy, our Customer Service Team have attempted to contact you today and will attempt to contact you again to discuss updating the vehicle on cover. On this occasion the level of cover you have purchased does not cover breakdowns at or within 1/4 mile of your home address and this is the reason why our Breakdown Team offered our Pay On Use service. Best Wishes. The Start Rescue Team

Posted 6 months ago

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