Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Not had to use the service yet but have been charged twice in 2days. I onl;y have 1 policy”

Posted 8 hours ago

“On 3 February my car wouldn’t start so called Start Rescue and someone came out to charge up my battery. While out shopping the car wouldn’t start again so I called Start to get someone out to charge the battery again. I was given several arrival times, but I ended up spending 5 HOURS in a car park on my own waiting for someone to rescue me. During which time by car was hit by a shopping trolley. Victoria Recovery finally turned up at around 6 pm, by which time it was dark. Absolutely shocking service!”

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Posted 1 week ago

“It seems that anthing stated on the web site is to be viewed as suspect. despite re selecting auto renew and updating my details it did not. After receving txt and emails to get in touch urgently after the renewal date advising that l did not follow proceedures and that my confimation email of auto renewal was incorrect. Have not selected auto renewal as you sytem web page seem to uterly flawed and is unreilable”

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Posted 1 month ago

Hello Michael, We are sorry to hear of your experience when renewing your policy with us. We understand that you have spoken with a member of our customer services team, and that the renewal was unable to be processed online due to your previous request to prevent any renewal. Our customer Services have since reinstated your policy as requested, and we thank you for once again choosing Start Rescue as your breakdown cover provider. If you require any further assistance, please don’t hesitate to contact our customer services team. Best Wishes, the Start Rescue Team

Posted 1 month ago

“You havent responded to my email,sent over a week ago, so pretty poor.”

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Posted 1 month ago

Hello Emily, We apologise for the delay in getting back to you regarding your query. We understand a member of our Customer Service Team has now replied with a response to your enquiry, however, should you require any further assistance please do not hesitate to contact us. Best wishes, the Start Rescue Team

Posted 1 month ago

“Not everyone has a street name in their address. You have to enter a street name on the Smart Rescue website. When I called Smart Rescue I was told they were unable to do anything about this.”

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Posted 2 months ago

Hello, We are sorry to hear of your concerns. The street name is a required field to help ensure that any recovery we might need to arrange or any documents we need to send go to the correct address. We are pleased that you have been able to arrange your policy with us, and thank you for choosing Start Rescue as your breakdown cover provider. If you require any further assistance, please don’t hesitate to contact our customer services team. Best wishes, the Start Rescue Team

Posted 2 months ago

“Let me down very badly when l was compelled to use their service.”

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Posted 2 months ago

“I did NOT want to autorenew. I had no idea that this was going to happen and that you could just steal the money from my account with no reminder or warning. I contacted customer services and no one replied. I am actually horrified you can take money out my account without permission and that you can generally operate like this and it’s not illegal. I feel cheated and robbed.”

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Posted 2 months ago

Hi Suzanne, We are sorry to hear your comments. Please be assured your feedback has been passed on to our customer services team who will be in contact with you in due course to discuss your concerns. Best Wishes, the Start Rescue team.

Posted 2 months ago

“Please cancel my policy”

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Posted 2 months ago

Hello Fred, We understand you have contacted our team and the cancellation has been processed for you. if we can be of any further assistance then please do not hesitate to contact us by calling us on 01206 655000 or via our contact form which can be found at https://www.startrescue.co.uk/contact-us Best Wishes, the Start Rescue team

Posted 2 months ago

“Excellent service and brilliant staff on the phone”

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Posted 3 months ago

“Based on a recent callout and the first call ever to Start. The attitude and response from Start was extremely bad , the couldn't care less attitude was really evident. I obviously contacted Start on a bad day at the office ! Typically of some customer facing companies today, there all too keen to auto renew the policy premiums and attract new business. But when it comes to the point of helping customers with a friendly and positive attitude this was obviously not evident and very much debatable. Duty of care and empathy definitely not shown. Thank goodness this was not a more serious incident otherwise the consequences may have been far greater.”

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Posted 5 months ago

Hi Kevin, we're sorry to find your comments. Please be assured your feedback has been passed to our customer services team, they will be in contact with you in due course to provide a response to your concerns. Best wishes the Start Rescue Team. Best wishes the Start Rescue Team.

Posted 5 months ago

“Can the policy at any point outside of the 14 day cooling off period and you will not receive any refund at all, you will be made to pay for the entire year.”

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Posted 5 months ago

Hi Frank, we're sorry to find your comments. We aim to make it clear when purchasing an annual policy with Start Rescue that if you do not wish to continue with the insurance, we will provide a refund of premium paid within the 14 day cooling off period, providing no claim has been made and that should you cancel your policy after the 14 day cooling off period no refund of premium is available. If there is another eligible vehicle kept at the policy address in need of cover, you can change the vehicle covered by your policy to make use of the remaining cover. If you would like to discuss the cancellation of your policy further, please don't hesitate to get in touch with our Customer Services Team through the Contact Us page of our website or by phone. Best wishes, the Start Rescue Team.

Posted 5 months ago

“With the AI computer system in charge it an absolute Nightmere. I have spent bloody Hours sorting out problems here Dump the AI Computer system. Sack it with a P60 or P65, put in on an electeric chair. Instead 1 Tell me time of renewal 2 let me pay by card over the phone 3 Email policy Total time spent 3 Minutes”

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Posted 6 months ago

Hi David, thank you for your feedback. We're sorry to learn that you've experienced difficulties when managing your policy online. Please be assured that our experienced Customer Services Team can be reached seven days a week by phone and will be happy to help you manage or renew your policy. Best wishes, the Start Rescue Team.

Posted 6 months ago

“Want to charge double to replace a vehicle”

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Posted 1 year ago

Hi, we would like the opportunity to look into your quote, however in order to do so we require further information from you, therefore please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 1 year ago

“No idea just registered”

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Posted 1 year ago

“Waited ages to get through when my car broke down while on holiday. Then told that you could not help me find a local garage to recover me even though my phone signal was poor and I was stuck on an A road. Couldn’t find a garage to help so called RAC who were fantastic.”

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Posted 1 year ago

Hi Yvonne, we are keen to investigate your experience, however in order to do so we require further information from you, therefore please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 1 year ago

“Website very confusing. Eventualy made a purchase but then had additional questions to answer so in total frustration I telephoned them and cancelled the order.”

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Posted 1 year ago

Hi, we're sorry to hear you found our website confusing, and decided to not go ahead with joining Start Rescue. Best wishes for the future, the Start Rescue Team.

Posted 1 year ago

“Someone told me about it”

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Posted 1 year ago

“Start Rescue comes highly recommended, but to ask for a review of their service the day after I sign up and before the service actually starts is rediculous and has cost them a lot of brownie points. Come on guys, you can do better.”

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Posted 1 year ago

Hi, thank you for your feedback, we would like to assure you that the invite to leave a review at this stage is based on how you found the signing up process, we understand you may not have broken down, and would like to assure you that if you do breakdown in the future then you will have the opportunity to review us again based on how you found the roadside assistance. Best wishes the Start Rescue Team.

Posted 1 year ago

“DO NOT USE - HORRENDOUS SERVICE - stranded on side of road with two children one 11 month old. At 9pm Spoke to a women who sounded like she couldn’t be bothered to speak to me. After 15 mins of nonsense she insisted we paid 320 pounds as we had a flat tyre as the policy apparently didn’t cover tyres. Unsure how this is possible. Her idea was then to wait to get reduced and stand on the side of the road at night in winter with two children below 3 and then ring them back after the car was rescued to sort out transport for the kids. She then refused to give me any more details until the 320 pounds was paid. (I am a policy holder by the way) she was snotty and rude on the phone with an I don’t care attitude. Had to find a 24/7 tyre rescue company that were very good. By the love of god do not use start rescue they won’t help. It will just be throwing money down the drain.”

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Posted 1 year ago

Hi Jamie, we're sorry to hear of the situation you and your family were in were in. Your comments have been passed to the breakdown team, they will be in contact with you in due course to discuss your experience further. If however there is anything we can assist with in the meantime then please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 1 year ago

“I am awaiting a refund, I asked to be recovered and was expected to wait 5 1/2 hours, I had to give up as I ran out of time, as I'm within the 14 day cooling off period I asked for a refund and was told because I made a claim its not possible, the claim was never fulfilled and was an unreasonable amount of time to wait for recovery. I'm very unhappy that they are not willing to refund and awaiitng support form the complaints team. I do not wish to continue with this policy with such awful waiting times. I wasted a whole day already for nothing, I still have a broken down motorbike and I just want my money back so I can go elsewhere and get my issue solved.”

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Posted 1 year ago

Hi Yarrow, we're sorry to hear of your experience, we understand your concerns have been passed to a member of our Customer Services Team who will be in contact with you in due course. Best wishes the Start Rescue Team.

Posted 1 year ago

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