Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Start Rescue Reviews

4.7 Rating 57,017 Reviews

100 %

of reviewers recommend Start Rescue

Company Reviews

About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

Visit Website

Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Start Rescue 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot get onto your site”

Posted 2 weeks ago

Hi Trevor, thank you for bringing this to our attention, we apologise for any inconvenience caused due to not being able to access our website. This has been reported to our Web Development team who will be looking into this. One of our Customer Service Representatives has tried to contact you to see if there is anything we can help you with, however we were unsuccessful in making contact with you. If there is anything we can assist you with then please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 2 weeks ago

“Having joined Start Rescue on the 10th March, my son was unfortunately invoved in an RTA on 20th March, when he was broadsided by another driver, (writing our car off). The impact spun our car across the road into oncoming traffic rendering the car undriveable. Following the usual procedure in a car accident, my son called Start Rescue to organise recovery. Following several calls from Start Rescue each one to change the arrival time originally given, (during which time my son had to wave other oncoming traffic away from the totalled car), they finally arrived approximately 3 hours later. (the person who caused the accident had left, as had the police, who didn't do anything beyond ask my son if he was ok)! When the recovery driver finally arrived, he was surly and uncommunicative throughout - the only positive thing was that my son and the car were transported to our home locally. Altogether an unpleasant experience, not helped by a three hour wait for someone who was in shock and left to stand in the road by an immobilised car for hours - a fact which was made clear to the rescue service. Not impressed I'm afraid.”

Posted 1 month ago

“the main thing is getting your name right and i applied for it as mrs christine seccombe, not a great start.”

Posted 2 months ago

Hi Alan, we're sorry your title wasn't registered correctly, we can see you took the policy out online through an aggregator. However, we will be happy to change the title for you. One of our Customer Service Representatives will try and make contact with you today in order to take you through security, they can then update your title for you. If you would like to contact us sooner, then please don't hesitate to do so. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website, and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 2 months ago

“Only reason I’m giving 2 stars is because the recovery truck arrived but my car was too big for it, had to arrange another pick up 2 days later, here we are still waiting 2 days later they still haven’t arrived after 3 time changes. Terrible service from Beeches recovery. Great service from Start Rescue, they kept me informed and were very polite and friendly.”

Posted 3 months ago

Hi Karen, thank you for taking the time to comment and leave a review, we're sorry to hear of your experience in relation to the recovery truck and delays in assistance. We will ensure your comments are passed onto the breakdown team, however we're happy to hear you we're happy with the service from Start Rescue. Best wishes the Start Rescue Team.

Posted 2 months ago

“Have never used the service so can’t comment on that. However, the way in which they chase you to renew is unforgivable. A barrage of continual emails, text messages and phone calls. They never responded to a number of email requests, to stop it, either.”

Posted 3 months ago

Hi, thank you for your feedback, we're sorry to hear you feel that Start Rescue have contacted you continuously to renew. We would like to reassure you our reasoning for contacting a customer via all methods of communication is to ensure they do not find themselves without cover when they most need it. If you would like to discuss your renewal communications with us please do not hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 3 months ago

“Took out a policy earlier this year as I saw it advertised with TopCashback. Haven't used before but thought I'd give them ago. Sign up was easy, haven't tried to claim on the policy so can't comment on claims management, but the advertised cashback was declined after being pending for a few months (looking at reviews this seems common). I wouldn't have taken out the policy were it not for their false advertising and won't be renewing when my policy ends.”

Posted 4 months ago

Hi Thomas, we're sorry to hear you had trouble with TopCashback. We have attempted to call you today to discuss your review further, however we have been unsuccessful in making contact with you, therefore please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 4 months ago

“Lost my key in Glen Coe Around tea time Requested assistance was told no assistance available until the next day. No accommodation with vacancies nearby so had a cold night sleeping under a bush. Managed to get get key sorted without Start next day. Not a good service”

Posted 4 months ago

Hi Ian, thank you for your time on the phone a moment ago, we're sorry to hear of your experience, as mentioned on the phone, we will be passing your comments onto a supervisor from the Customer Services Team, and they will be in contact with you in due course to discuss your experience further. If of course there is anything further can assist with then please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 4 months ago

“Reliability yet to be tested. Had policy for many years - but luckily never have had a callout. However, this year renewal price has increased 38% which seems extraordinarily steep”

Posted 5 months ago

Hi John, thank you for your time on the phone a moment ago with one of our Customer Service Representatives. We wanted to clarify the reason for your increase in premium, and to let you know that as you are dissatisfied with you premium this year we are happy to apply a further discount to your policy next year, along with you renewal savings. Best wishes the Start Rescue Team.

Posted 5 months ago

“Ask for lots of unnecessary personal information (such as date of birth) before you came proceed.”

Posted 7 months ago

“Start rescue staff are kind and courteous but price of renewal for me has rocketed and last time I had a breakdown I waited over 3 hours and no one arrived to help. I was eventually saved by a passing stranger who took pity on me and stopped fixed my car and got me on the road again. Why am I paying start rescue I wonder?”

Posted 8 months ago

Hi, thank you for taking the time to comment and leave a review. We're pleased to hear you find our staff kind and courteous, however we're sorry to hear about your breakdown experience and that you are dissatisfied with your renewal quote, we are keen to get this investigated, however in order to do so we require further information from you, therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 8 months ago

“Couldn't change my address online even thought their website said I could. Missed the renewal and had to take out a new policy that cost more than the renewal.”

Posted 1 year ago

Hi Adey, thank you for your time on the phone earlier with one of our Customer Service Representatives. We understand your concerns have been discussed, if however there is anything further we can assist you with then please don't hesitate to contact us. Best wishes the startrescue.co.uk

Posted 1 year ago

“I've never had to be rescued by this company, but their admin leaves a lot to be desired. Lots of demands by email and text for a renewal payment, but you aren't actually told what the premium is until you login to your account! I hope their breakdown service is better!”

Posted 1 year ago

“Start rescue rip-off !! I was offered a spring discount with discount code SPRING15 only after I paid full price. What a rip-off......”

Posted 1 year ago

Hi Nicholas we're sorry to find your comments a member of our Customer Service Team will be in contact to discuss your quote and look for a discount to be applied. We would like to reassure you our website has the option to add a discount before purchase with the discount code SPRING15 advertised throughout the purchase journey. For customers who may have questions before purchasing all contact options are detailed within the 'Contact' section on our website. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Wants to charge existing customers £8 more than new customers.”

Posted 1 year ago

Hi Godfrey, we have attempted to contact you today to discuss your review. We would like to confirm that existing customers don't pay more than a new customer for a like for like policy, we are keen to discuss your policy with you further, therefore please don't hesitate to contact us, one of our Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Took out a first time policy, and was disappointed that I was unable to register my account as the website did not provide a way of getting a password, this was sorted after a phone call when I was sent a link to create a password. I then tried to download the application which did not work as the app software was not suitable for the latest version of Android. Another phone call this time there was no solution, they would need to talk with the software developers and get back to me in a few days time. I await with anticipation and hope.”

Posted 1 year ago

Hi Paul, when you take a policy out with startrescue a welcome email is automatically sent which includes your temporary password, this needs to be entered first to allow you to change the password to one of your choosing. We are sorry for any inconvenience caused in relation to the app, our app was undergoing a refresh, however this is now available for customers to download again. We hope we have provided you with some clarification, if however there is anything further we can assist you with then please don't hesitate to get in touch, one of our friendly Customer Service Representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I've bought the service, but before cover has even started I'm being asked to review it. Bizarre. How can I do that?”

Posted 1 year ago

Hi Keith, we would like to reassure you that the invite to leave a review at this stage is based on how you have found the general service so far. If you experience a breakdown in the future then you will have another opportunity to review us based on the roadside assistance. We hope this has provided you with some clarification, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Only signed up yesterday and cover doesn't start for a couple of weeks - so no idea yet.”

Posted 1 year ago

“Have not had a breakdown yet so cannot comment on this was a loyal customer for a year with no call-out on renewal did not get any discount hence the 2 stars”

Posted 1 year ago

Hi Anthony, thank you for taking the time to comment and leave a review. We would like to assure you that we always reward customer loyalty by applying a renal savings at the renewal stage, this ensures that you pay less than a new customer for a like for like policy. We can see you contacted us and one of our Customer Service Representatives offered you a further saving, however from our records this renewal did not go ahead. We have tried contacting you today to discuss your options further, however we were unsuccessful in getting through to you, therefore please do not hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Asking for review before cover started ???”

Posted 1 year ago

“I am unable to rate this at the moment until I have a breakdown and then I will see how good the service is.”

Posted 1 year ago

«
1
2
3
4
5
»

Start Rescue is rated 4.7 based on 57,017 reviews