Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“On the whole they're fine. But recently I had to call them to a tyre that at lunchtime was flat. Unfortunately the recovery van was too high to get into the carpark, and I had to drive the car out, which resulted in needing a new tyre. Recovery vans need mobile tyre changing tools in them to get in to height restricted car parks.”

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Posted 3 days ago

Hi Rhian, Thank you for taking the time to leave us this review. We are sorry to hear about this. We understand you have been in contact with our Customer Service Team and discussed your concerns. We would like to reassure you that your feedback has been passed onwards if you wish to discuss this further. Our Customer Service Team can be contacted via email at CustomerServices@call-assist.co.uk or alternatively you can telephone us on 01206 771 788 Best Wishes, the Start Rescue Team

Posted 2 days ago

“Never had the chance to call you guys out but the price keeps going up. Why. Bit of a stick in the mud should have changed by now as every year my premium keeps going up just renewed again at a higher price, no reward for loyalty”

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Posted 6 days ago

Hi Winston, thank you for your feedback. Please be assured that we value loyalty and apply savings to all returning customers at renewal, ensuring they will not pay more than a new customer for equivalent cover. Similar to all businesses we have experienced unavoidable increases to our operating costs, but we are committed to providing the best possible service at an affordable price and have worked hard to ensure we only pass on minimal price increases to our customers. If you aren't satisfied with your renewal price when you receive your next renewal quote, please contact our team through our website or by phone, as we may be able to apply a discount to reward your loyalty. Best wishes, the Start Rescue Team

Posted 5 days ago

“Fortunately not needed the rescue Service but have bought the cover for a few European trips over the last 5 or so years. Bought it last year and for the first time it automatically renewed when I called to question this I was told that the service Now automatically renews. You can only opt out by calling and requesting to cancel the auto renewal feature.”

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Posted 1 month ago

“I cancelled my call out within 5 minutes of phoning them as a neighbour came to help. I was originally told the mechanic was on another job but kept getting phone calls asking for £30 payment, stating he was enroute to my job. It took a week and one sensible phone operative to dismiss this payment.”

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Posted 1 month ago

“Do not ask questions whilst waiting to be recovered as they will delay confirming the booking it as for some reason they thought they needed my confirmation even though this was already given....!”

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Posted 1 month ago

Hi, we're sorry to learn of the delays that you experienced when requesting assistance. Should you wish us to investigate this matter further, please don't hesitate to get in touch with our Customer Services Team. Best wishes, the Start Rescue Team.

Posted 1 month ago

“When I needed assistance it was denied or available at an additional cost. Stuck in snow and needed a tow out but was met by a call handler denying I was broken down. This was despite previous assurance that the cover included snow and mud problems.”

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Posted 1 month ago

Hi David, thank you for your feedback. While our policies cover a recovery up to 10 miles if you have the misfortune to be stuck in the snow or mud, the use of specialist equipment to recover the vehicle is not covered by our policies. Whilst our Breakdown Team are able to arrange this service for you, if specialist equipment is required to recover you then there would be an additional charge. If you would like to discuss your request for assistance further, please don't hesitate to get in touch. Best wishes, the Start Rescue Team.

Posted 1 month ago

“I'm paying for 3 Star which includes home cover rescue. As I'm 79 years old and infermed I asked for help to change a flat tyre. Was given a time for 10:30 which failed. Was text a new time for 11:30 which failed. Was given so new time for 12:30 which failed. My neabour then changed the wheel for me to get going. I then cancelled the call out. Was not happy. Best Regards. D G Richards”

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Posted 2 months ago

Hi Daniel, we're sorry to find your comments. Please be assured your feedback has been passed to our breakdown department's customer services team, they will be in contact with you in due course to discuss your experience further. Best wishes, the Start Rescue Team.

Posted 2 months ago

“I have been with Start rescue for 3 years. In that time neither I or my wife has had to call them for anything. Premiums had been reasonable for 2 cars. This year they were increased significantly. A 30% increase is not justified. I went on line and found it could be cheaper with others and with Start Rescue but with an excess for a call out. I think the increase is due to 2 things 1) banking on loyalty returns and 2) age of cars. My cars are maintained by me and are 10 and 11 years old and very reliable. If it goes up again I will leave and go elsewhere.”

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Posted 3 months ago

Hi Simon, thank you for leaving us a review. We value our returning customers, which is why we always include renewal savings, meaning that a returning customer will never pay more than a new customer for an equivalent policy. We offer policies with an excess through comparison websites as we understand that some customers who rarely breakdown, like yourself, would prefer to pay a lower annual premium but pay an excess should they need assistance. For vehicle based cover, our prices are affected by the ages of the vehicles on cover as this can affect their likelihood to break down. Best wishes, the Start Rescue Team,

Posted 2 months ago

“Don’t know anything about it.”

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Posted 3 months ago

Hi Robert, thank you for leaving us a review. The invitation to review at this time is to give you the opportunity to provide feedback on the process of selecting and purchasing your cover with Start Rescue. Best wishes, the Start Rescue Team.

Posted 3 months ago

“i could see on the website that of the £70 odd half was admin charge, i could see a place for a discount code but couldn't find how to get one. Hopefully if i do need your service it will be 5 star as reviews say”

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Posted 5 months ago

Hi, thank you for leaving us a review. We'd like to thank you for joining Start Rescue. The arrangement and administration fee included in the price of your policy covers the costs such as arranging your policy and its renewal, handling payments and providing documentation, making any necessary changes to your policy throughout the policy term and handling any claims against the policy. Whilst we hope you won't have the misfortune to break down, we hope having cover in place will provide you with peace of mind. Best wishes, the Start Rescue Team.

Posted 5 months ago

“I have never had to use the services of Start Rescue, but get annoyed shortly before the year is up when I am bombarded by a series of text messages and emails, reminding me to renew. The "Why did you choose to buy or renew our cover?" options should include "Couldn't be bothered to change" and "Inertia or Apathy"...”

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Posted 7 months ago

“I had to take out a new policy been a member a few years bad luck stuck and I cancelled my renewal due to money reason's fortunately I got back on track because I was 3 weeks over my renewal date I had to start from scratch from £80 renewal to £113 but the finally gave a 10% discount I think it's a bad show considering”

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Posted 10 months ago

Hi Mr Rogers, thank you for your feedback, we're sorry to hear you were outside of the renewal period and therefore had to take out a new policy, however were glad to hear we were able to apply a discount and you've remained as a Start Rescue customer. Best wishes the Start Rescue Team.

Posted 9 months ago

“Had a bad experience last year but decided to give start a second chance”

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Posted 1 year ago

“Cannot get onto your site”

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Posted 1 year ago

Hi Trevor, thank you for bringing this to our attention, we apologise for any inconvenience caused due to not being able to access our website. This has been reported to our Web Development team who will be looking into this. One of our Customer Service Representatives has tried to contact you to see if there is anything we can help you with, however we were unsuccessful in making contact with you. If there is anything we can assist you with then please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 1 year ago

“Having joined Start Rescue on the 10th March, my son was unfortunately invoved in an RTA on 20th March, when he was broadsided by another driver, (writing our car off). The impact spun our car across the road into oncoming traffic rendering the car undriveable. Following the usual procedure in a car accident, my son called Start Rescue to organise recovery. Following several calls from Start Rescue each one to change the arrival time originally given, (during which time my son had to wave other oncoming traffic away from the totalled car), they finally arrived approximately 3 hours later. (the person who caused the accident had left, as had the police, who didn't do anything beyond ask my son if he was ok)! When the recovery driver finally arrived, he was surly and uncommunicative throughout - the only positive thing was that my son and the car were transported to our home locally. Altogether an unpleasant experience, not helped by a three hour wait for someone who was in shock and left to stand in the road by an immobilised car for hours - a fact which was made clear to the rescue service. Not impressed I'm afraid.”

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Posted 1 year ago

“the main thing is getting your name right and i applied for it as mrs christine seccombe, not a great start.”

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Posted 1 year ago

Hi Alan, we're sorry your title wasn't registered correctly, we can see you took the policy out online through an aggregator. However, we will be happy to change the title for you. One of our Customer Service Representatives will try and make contact with you today in order to take you through security, they can then update your title for you. If you would like to contact us sooner, then please don't hesitate to do so. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website, and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 1 year ago

“Only reason I’m giving 2 stars is because the recovery truck arrived but my car was too big for it, had to arrange another pick up 2 days later, here we are still waiting 2 days later they still haven’t arrived after 3 time changes. Terrible service from Beeches recovery. Great service from Start Rescue, they kept me informed and were very polite and friendly.”

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Posted 1 year ago

Hi Karen, thank you for taking the time to comment and leave a review, we're sorry to hear of your experience in relation to the recovery truck and delays in assistance. We will ensure your comments are passed onto the breakdown team, however we're happy to hear you we're happy with the service from Start Rescue. Best wishes the Start Rescue Team.

Posted 1 year ago

“Have never used the service so can’t comment on that. However, the way in which they chase you to renew is unforgivable. A barrage of continual emails, text messages and phone calls. They never responded to a number of email requests, to stop it, either.”

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Posted 1 year ago

Hi, thank you for your feedback, we're sorry to hear you feel that Start Rescue have contacted you continuously to renew. We would like to reassure you our reasoning for contacting a customer via all methods of communication is to ensure they do not find themselves without cover when they most need it. If you would like to discuss your renewal communications with us please do not hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 1 year ago

“Took out a policy earlier this year as I saw it advertised with TopCashback. Haven't used before but thought I'd give them ago. Sign up was easy, haven't tried to claim on the policy so can't comment on claims management, but the advertised cashback was declined after being pending for a few months (looking at reviews this seems common). I wouldn't have taken out the policy were it not for their false advertising and won't be renewing when my policy ends.”

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Posted 1 year ago

Hi Thomas, we're sorry to hear you had trouble with TopCashback. We have attempted to call you today to discuss your review further, however we have been unsuccessful in making contact with you, therefore please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 1 year ago

“Lost my key in Glen Coe Around tea time Requested assistance was told no assistance available until the next day. No accommodation with vacancies nearby so had a cold night sleeping under a bush. Managed to get get key sorted without Start next day. Not a good service”

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Posted 1 year ago

Hi Ian, thank you for your time on the phone a moment ago, we're sorry to hear of your experience, as mentioned on the phone, we will be passing your comments onto a supervisor from the Customer Services Team, and they will be in contact with you in due course to discuss your experience further. If of course there is anything further can assist with then please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 1 year ago

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