Start Rescue Reviews

Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.67

4.7 Rating 63,656 Reviews

100 %

of reviewers recommend Start Rescue

Company Reviews

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About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

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Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Mr Nicholas D

Start Rescue 5 star review on 17th August 2017

Mrs Julie L

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just joined so I have no experience of your service.”

Helpful Report

Posted 6 days ago

Hello Debbie, Thank you for your feedback. The invitation to review at this time is to give you the opportunity to provide feedback on the process of selecting and purchasing your cover with Start Rescue. In the event you make a claim, you will be invited to provide feedback on the assistance you received. Best wishes, the Start Rescue Team

Posted 3 days ago

“Broke down recently, and the automated process didn’t work and so had to ring which took longer. Over 2 hour wait. Once got through on phone it was fine but automated service almost put me off renewing and looked at Green Flag which was a similar price”

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Posted 1 week ago

Hello Mark, We are sorry to learn that you are unhappy with the time taken for the assistance we arranged to arrive. Whilst we strive to provide assistance as soon as possible, there can sometimes be delays due to factors beyond our control such as weather, traffic, and the number of breakdowns in the area. Thank you for choosing Start Rescue as your breakdown cover provider. If you require any further assistance, please don’t hesitate to contact our customer services team. Best wishes, the Start Rescue Team

Posted 6 days ago

“Haven't had a breakdown for over 20 years so have given a medium 3 stars which will be increased or decreased when and if l ever have to use your services.l like the website set up and which recommendations and hopefull”

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Posted 1 week ago

“You make all the right moves on line.I am sure this will be the same if I have the misfortune to need you on the road. It is nice to know you are there and on your App.”

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Posted 1 week ago

“How frustrating to have to re-negotiate the renewal premium based on evidence available on comparison sites. Start Rescue compromised by snatching the renewal away from Green Flag at the 'eleventh' hour!”

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Posted 1 week ago

Hello Alistair, Thank you for your feedback. We can see that a member of our Customer Service Team has recently communicated with you regarding your renewal price. If we can be of any further assistance, please do not hesitate to contact our Customer Services Team on 01206 655000 or send us a message via Online Contact Form over on our website www.startrescue.co.uk/contact-us Best Wishes, the Start Rescue Team

Posted 1 week ago

“Large admin fee for a small addition to policy.”

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Posted 2 weeks ago

Hello Colin, Thank you for your feedback. We took the step last year to be more transparent to customers, with regards to the fees that we apply to policies. The fee is transparently included in any quotation you received from us and detailed separately, whereas, previously the fee was still charged but it was included as part of the overall price for our products. The fee covers general operational overheads which include the overall administration of your breakdown policy, as well as providing the assistance service should you need it. The amount of the fee will vary based on a number of factors including the type of service a breakdown policy is designed to provide. Best wishes, the Start Rescue Team

Posted 1 week ago

“Not had occasion to use in 2 years with no discount on 2 nd years fees.”

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Posted 2 weeks ago

Hello Craig, Thank you for your feedback, we are sorry to hear of your disappointment in the increase in price for your vehicle breakdown cover. Like many other breakdown cover providers, our prices are based on risk. As older vehicles break down more often than newer vehicles, this is factored into our pricing structure. You will also find that some other providers will base quotes on other risk factors such as age, address and vehicle models. We are always happy to discuss any renewal prices, and can be contacted by calling our Customer Services team on 01206 655000, or by completing our online contact form - https://www.startrescue.co.uk/contact-us Best wishes, the Start Rescue Team

Posted 2 weeks ago

“I was surprised to see how price had increased so much as I had not had any call outs”

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Posted 2 weeks ago

Hello Sarah, Thank you for your feedback. Please be assured that we value loyalty and apply savings to all returning customers at renewal, ensuring you will never pay more than our standard website retail price. Similar to all businesses we have experienced unavoidable increases to our operating costs, but we are committed to providing the best possible service at an affordable price and have worked hard to ensure we only pass on minimal price increases to our customers. If you require any further assistance, please don’t hesitate to contact our customer services team. Best wishes, the Start Rescue Team

Posted 2 weeks ago

“I have not used the service so I cannot review it.”

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Posted 2 weeks ago

“It's a reasonable service but I had to wait 1¼ hours for a breakdown truck. They could improve the waiting time. I like the app in order to report a breakdown.”

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Posted 2 weeks ago

Hello Stanley, Thank you for taking the time to leave a review, we are happy to hear that you found the app useful for reporting your breakdown. Whilst we strive to provide assistance as soon as possible, there can sometimes be delays due to factors beyond our control such as weather, traffic, and the number of breakdowns in the area. We will pass your feedback regarding the waiting time on to the relevant department. Best wishes, the Start Rescue Team

Posted 2 weeks ago

“I have not yet had to use your services but Start Rescue had been recommended to me by a friend. They were impressed with the service that they had received.”

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Posted 3 weeks ago

“They send recuse vans, but those vans don't carry OBD scanner with them to tell us what fault car has it. Hope they tell recuse vans to carry OBD with them in future.”

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Posted 3 weeks ago

Hello Usman, Thank you for taking the time to provide your feedback. We have taken your comments onboard and have passed these to the relevant department for review. Best wishes, the Start Rescue Team

Posted 3 weeks ago

“I don't like the way you try to increase premium payable by a huge percentage every year but then apply a large discount when I ring up to complain. A waste of your time and mine.”

Helpful Report

Posted 4 weeks ago

Hello Erik, Thank you for your feedback. Please be assured that we value loyalty and apply savings to all returning customers at renewal, ensuring you will never pay more than our standard website retail price. Similar to all businesses we have experienced unavoidable increases to our operating costs, but we are committed to providing the best possible service at an affordable price and have worked hard to ensure we only pass on minimal price increases to our customers. Thank you for choosing Start Rescue as your breakdown cover provider. If you require any further assistance, please don’t hesitate to contact our customer services team. Best wishes, the Start Rescue Team

Posted 4 weeks ago

“Premium felt expensive for a service that is a back up plan for us and we have never actually used.”

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Posted 4 weeks ago

Hello Victoria, Thank you for your feedback. The price of a Start Rescue policy depends on the age and type of vehicle that you have, and the level of cover chosen. Rewarding loyalty is something that is very important to us, and we do so for every Start Rescue customer by automatically including savings in your renewal quote, meaning that renewing customers will never pay more than our standard website retail prices. We are always happy to discuss the quotations customers are provided and our Customer Services Team will always be happy to review your cover and renewal. If we can be of any further assistance, please do not hesitate to get in touch. Our Customer Service Team are available via telephone on 01206 655000.  Best Wishes, the Start Rescue Team

Posted 4 weeks ago

“Took out cover for a motorcycle. Hoping, if needed that it delivers. It would be nice to have some specific bumpf on motorcycles rather than cars.”

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Posted 1 month ago

“Only 3 stars at present as I have never had to call Start Rescue out for a breakdown as yet since being a customer.”

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Posted 1 month ago

“Haven't needed your services yet but fine up till now.”

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Posted 1 month ago

“Certainly all ok so far, but as you say we have not required a rescue as yet. Like the comms. as they are about at the right level and not intrusive or salesy.”

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Posted 1 month ago

“All good signing up but the proof will be when I need to call them out!!”

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Posted 1 month ago

“Not impressed at price increase despite no claim for 3 years”

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Posted 1 month ago

Hello Bill, We are sorry to hear of your concerns. The change in cost is due to your vehicle moving into a different age category. Rewarding loyalty is something that is very important to us, and we do so for every Start Rescue customer by automatically including savings in your renewal quote, meaning that renewing customers will never pay more than our standard website retail prices. Thank you for choosing Start Rescue as your breakdown cover provider. If you require any further assistance, please don’t hesitate to contact our customer services team. Best wishes, the Start Rescue Team

Posted 1 month ago

Start Rescue is rated 4.7 based on 63,656 reviews