Start Rescue Reviews

Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.65

4.7 Rating 57,030 Reviews

100 %

of reviewers recommend Start Rescue

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About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

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Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Mr Nicholas D

Start Rescue 5 star review on 17th August 2017

Mrs Julie L

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only 3 stars as no experience of using their service”

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Posted 4 days ago

“i can only comment on booking start rescue services as i have not used you yet.”

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Posted 1 week ago

“Provided a good range of domestic and commercial vehicles they could cover”

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Posted 1 week ago

“First time participating- the web site was easy to use and the app downloaded without difficulty”

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Posted 2 weeks ago

“I have just joined so cannot comment on the breakdown service. The process to join was easy as was installing the app.”

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Posted 2 weeks ago

“Not had to use cover but customer service administration excellent”

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Posted 3 weeks ago

“Only just taken on your services, 2cdays ago, so can't comment just now.”

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Posted 1 month ago

“Good value and good Which? report Not used yet so can’t rate.”

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Posted 1 month ago

“I haven't needed your services thus far .”

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Posted 1 month ago

“I don’t wsnt to leave a review”

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Posted 1 month ago

“Just purchased yesterday, reasonably to do over the net. Will hopefully not have to use as only do some 3,500 miles per year. But wait an see.”

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Posted 1 month ago

“Your web page failed to reconise my 2024 motorbike's registration number. I get a phone call, quering the number, then a e-mail :-Dear Jeff Kiddle, Amendment: Changed Vehicle CE24MOV to CE24MOV Many thanks for contacting startrescue.co.uk to make the above amendment. Your new updated policy documents are available online in the Customer Lounge. Please check the documents carefully to ensure they are correct as failure to do so may invalidate any future request for assistance. As a result of the above amendment a total of £0.000 has been debited from your card. This does nothing to recommend your company.”

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Posted 1 month ago

Hi Jeff, thank you for your feedback, due to your vehicle being brand new, we needed to contact you to confirm your details are correct as they weren’t showing on the DVLA. Once we had completed this with you and added the details of your vehicle to our system, this naturally sends you an automated email confirming the change. We hope this provides clarification, however if there is anything we can assist you with then please don’t hesitate to contact us. Best wishes the Start Rescue Team.

Posted 1 month ago

“I haven't broken down yet!”

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Posted 2 months ago

“Buying the insurance was OK. The proof will be if we have to make a claim.”

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Posted 2 months ago

“Been with you for years, but have never needed to call you out. A year ago I bought a car with 12 months RAC cover, and was very disapppointed that you refused to defer my cover with you until that expired. Hence the lower * rating. Nevertheless you still come out well in Which? so I have come back to you. Why can't i select multiple reasons below?”

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Posted 2 months ago

Hi John, we’re sorry that the option of defer your policy isn’t something that we can provide. With situations such as yours, what we can do is offer for the vehicle on cover to be changed to another eligible vehicle registered to the same household. We are however happy to hear you decided to come back to us. In relation to being able to select multiple reason on the Reviews.io website, unfortunately this is not something within our control. Best wishes the Start Rescue Team.

Posted 2 months ago

“Cheapest multi car breakdown with A 4 star rating, but no customer renewal loyalty🤬 been with start rescue years, but my last renewal was massive and they wouldn't drop it, so I cancelled the policy, then took out a brand new one with them off a comparison website for ⅔ of my last renewal price.. Figure that one out of you can ???”

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Posted 3 months ago

Hi Bryan, thank you for your time on the phone a moment ago, and to allow for us to explain that the reason you have been able to find a cheaper quote online is due to you taking out a policy with an excess. We apologise if this wasn't explained to you in a previous conversation. We would like to assure you that we always reward loyalty by applying a renewal savings at renewal, ensuring you pay less than a new policy for a like for like product. We hope this has provided you with some clarificiation. however if we can be of any further assistance then please dont hesitate to contact us. Best wishes the Start Rescue Team.

Posted 2 months ago

“Can't really give much of a review as I have never had to use it yet, which is why I have given 3 out of 5 stars. But I will give it a 5 for price of the services”

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Posted 3 months ago

“Easy enough to pay I will reserve judgment on the service until I need rescuing”

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Posted 3 months ago

“Quick and easy process to sign up”

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Posted 3 months ago

“Find it very odd have been with the company for a few years, but with them increasing there prices I did a comparison site and if I was a new customer I would get a lower price ,so that’s what I did and renewed at that price not good customer business, they don’t reward customers loyalty.”

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Posted 3 months ago

Hi Deborah, we attempted to contact you today, however we were unsuccessful in getting through to you. We are keen to discuss your review with you as it appears you have downgraded your level of cover, which is the reason why you have been able to find a cheaper quote online. We would like to assure you that we always reward loyalty by applying a renewal savings, ensuring that renewing customers pay less than a new customer for a like for like policy. We hope this has provided some clarification, if however you would like to discuss this further then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 3 months ago

Start Rescue is rated 4.7 based on 57,030 reviews