“I ordered a phone for my daughter's upcoming birthday 10 days ago, and was advised at the time delivery would take 2 working days.
It still hasn't arrived and the birthday is tomorrow. Every time I contact the company I am given a different delivery date - the latest one said it would be here by today yet I haven't even received a tracking reference.
I wanted to speak to someone over the phone but have been unable to, messages via live chat often take hours to be answered.
My daughter will be so disappointed tomorrow and I cannot even tell her when the phone will be delivered (if it ever is).
I'm sorry I decided to use this company and would advise anyone to steer clear if they don't want to be subjected to an appalling customer experience.”
Dear Martin,Thank you so much for taking the time to share your feedback about your recent experience with Smart Cellular. We truly appreciate hearing from our customers, as it helps us improve our services.
First and foremost, we sincerely apologize for the inconvenience and frustration you have encountered regarding the late delivery of your daughter's birthday phone. This is not the level of service we strive to provide, and we understand the disappointment and uncertainty it has caused.
We understand the importance of the phone arriving on time for your daughter's special day, and we deeply regret the multiple conflicting delivery dates and the lack of a tracking reference. We apologize for any inconvenience caused by the difficulties in reaching our customer support team through phone calls or live chat messages, as well as the delayed responses.
We want to make things right and ensure that your experience with Smart Cellular is significantly improved. Could you please let us know how we can make amends and address your concerns? Our team is dedicated to finding a solution that meets your satisfaction.
Once again, we apologize for any distress caused, and we appreciate your understanding and patience. We value your feedback and we will use it to implement necessary changes to prevent such issues from recurring in the future.
Thank you for giving us the opportunity to address your concerns, and we hope to have the chance to restore your faith in our services.
Warm regards,
Smart Cellular Customer Care Team
“Received the IPHONE and was very pleased with the condition.
Works like new and came with free delivery. "Great in these difficult financial times and reasonably priced"”
Dear BARING,Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular. We truly appreciate your support and are thrilled to hear that you received the IPHONE and were pleased with its condition.
It's great to know that it works like new and the fact that it came with free delivery is an added bonus. We understand that these are challenging financial times, so we are glad to offer reasonably priced options to our valued customers.
Once again, thank you for your kind feedback. We look forward to serving you in the future.
Dear [Reviewer],Thank you so much for rating Smart Cellular with 4 stars! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We apologize for any confusion during the order delivery process, but we are glad that everything turned out fine in the end. Your satisfaction is our top priority, and we are delighted that you are happy with the product.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
[Your Name]
Smart Cellular
“Product arrived but was not the correct colour - company refunded postage costs to send device back and send the correct item - sorted in the end. Happy with service.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are glad to hear that you had a positive experience with us. We apologize for the inconvenience caused by the incorrect color of the product, but we're delighted that our team promptly resolved the issue by refunding the postage costs and sending you the correct item. We're pleased to know that you are happy with our service in the end. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Smart Cellular!
Thank you so much for your generous 4-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are very happy with the phone. We take pride in delivering devices in nice condition and offering great value for your money. Your satisfaction means a lot to us, and we are grateful for your support. Thank you for choosing Smart Cellular, and once again, thank you for your kind words!
“If I could, I’d give no stars. Took a month to arrive and they told me three times it had been sent out, (it hadn’t) and then when it finally did arrive, it was the wrong phone. Nobody answers the customer service phone number and they also said I’d get a charger. It was wireless and about as useful at charging a phone as my toaster. Avoid at all costs.”
Dear Helen,Thank you for taking the time to provide us with your feedback on Smart Cellular. We sincerely appreciate your effort in sharing your experience with us.
We deeply apologize for the inconvenience you faced regarding the delayed delivery of your order. It is regrettable that we provided incorrect information about the shipment on multiple occasions. Furthermore, we understand your frustration when the phone finally arrived, and it turned out to be the wrong model.
We acknowledge that you faced difficulties in reaching our customer service team, and we apologize for the lack of response on our end. Additionally, we apologize for any confusion caused by the wireless charger we provided. We understand that it did not meet your expectations, and we regret any inconvenience caused therein.
Your feedback is valuable to us in improving our services. We would greatly appreciate it if you could share any specific suggestions or measures that you believe would help us rectify these issues and enhance your overall experience.
Once again, we would like to extend our gratitude for bringing these concerns to our attention. Rest assured that we are committed to making amends and ensuring that such incidents do not recur in the future.
Warm regards,
Customer Relations Representative
Dear [Reviewer's Name],Thank you so much for your generous 4-star rating of Smart Cellular. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our service.
At Smart Cellular, we strive to provide top-notch customer service and ensure that our clients' needs are met promptly. We take pride in being responsive to our customers and ensuring a smooth and seamless experience with our products and services.
Once again, we are grateful for your support and kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
[Your Name]
Dear Paul,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you found our service to be great value. It means a lot to us that you have also recommended us to your friends. Rest assured, we will continue to strive for excellence in providing top-notch service. We can't wait to assist you again in the future.
“Phone itself is great, wouldn't know it's a refurb one and it a great price.
However, it took nearly 5 weeks to arrive and I got no response for several weeks while waiting to hear any update on my order until they finally responded.
If you're in a rush for a new phone, I'd probably go elsewhere. But if you have the time to spare and don't mind waiting then worth buying from here.”
Dear G,Thank you so much for taking the time to leave us a feedback on Smart Cellular. We really appreciate it!
We are thrilled to hear that you are happy with our service and found it simple and efficient. Making our customers happy is our top priority, and your kind words truly validate our efforts.
We want you to know that we are always here to assist you whenever you need help or have any questions. Please feel free to reach out to us at any time, and we'll be more than happy to assist you.
Once again, thank you for your valuable feedback, G! We hope to continue providing you with exceptional service.
Dear Mike,Thank you so much for taking the time to leave us a fantastic 5-star rating for Smart Cellular! We truly appreciate your support and are delighted to hear that you had a positive experience with us.
We couldn't be happier to know that you found our services to be an excellent bargain. We strive to provide our customers with top-quality products at great prices. We also understand the importance of customer satisfaction, which is why our guarantee is in place to provide reassurance and peace of mind.
Once again, thank you for your kind words and for choosing Smart Cellular. We are honored to have earned your trust and will continue working hard to exceed your expectations in the future.
Dear Reviewer,Thank you for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and we are thrilled to know that you found our services to be of great value for money. We are delighted to hear that you were pleased with the iPhone you purchased as a Christmas present, and that it was delivered to you on time. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent products and services in the future.
Thank you again for your support!
Dear Rowan,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're delighted to know that you found our delivery prompt and that the phone you received is in great condition, just as stated. It's fantastic to hear that you would recommend us to your friends and family; your trust means a lot to us.
Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future.
“Took really long time to get my order. My first order i waited over a month emailing a lot got late response on my email. My order was always about to get shipped but nothing happend. One time i was told that it was with the dispatch team to be shipped but when nothing was shipped few says after that I emailed again, then they told me that it was cancelled (i for sure didn’t cancel and did not get a email from them about that) I already waited over a month. So they told me to order it again and they would ship it right away , so i did. But still nothing was shipped I waited over a month to get my order. I ordered pristine phone, i got nice looking phone but the battery health was not good only 75%.”
Dear Sylvia,Thank you so much for taking the time to provide us with your feedback on your experience with Smart Cellular. We sincerely apologize for the inconvenience and frustration you faced while waiting for your order.
We understand how important it is to receive orders promptly, and we are truly sorry for the delay in shipping your first order. We also apologize for the delayed response to your emails. We should have been more prompt and attentive in addressing your concerns.
Regarding the cancellation of your previous order, we apologize for any confusion caused. We understand that you did not cancel it, and we apologize for not communicating this to you effectively. It was certainly not our intention to make you wait longer than necessary.
We apologize for the further delay in shipping your reordered item. We truly appreciate your patience throughout this process, and we deeply regret the extended wait time you experienced.
We understand your disappointment with the battery health of the phone you received. We strive for excellence in providing quality products to our customers, and we apologize for falling short in this aspect. We will certainly take this feedback into consideration and work towards improving our quality control processes.
Sylvia, we appreciate your honesty and feedback, as it helps us identify areas where we can make improvements. We genuinely want to make things right for you. If you have any further suggestions or if there is anything else we can do to rectify the situation, please let us know. Your satisfaction is of the utmost importance to us, and we are committed to ensuring a positive experience for every customer.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Thank you for bringing these issues to our attention.
Best regards,
Smart Cellular Customer Support Team
“Bought an Iphone just before Christmas for my daughter and I have to say it was in pristine condition.
If I'm looking for another phone in the future will definitely use again.”
Dear Mr,Thank you so much for your five-star rating of Smart Cellular. We greatly appreciate your support and we are thrilled to hear that you had a positive experience with us. We take pride in delivering products that are in pristine condition, and it's wonderful to know that your daughter's iPhone met your expectations.
We would be delighted to assist you again in the future when you're looking for another phone. Our team will be more than happy to help you find the perfect device that meets your needs.
Thank you once again for choosing Smart Cellular, and we look forward to serving you again soon.
“Do not dispatch within the time frame given Then sent the wrong Mobile Phone. Very very poor communication, leave messages on the telephone as they do not answer. They do not respond to Emails! Then sent me an invoice for an additional payment for the handset the sent as it was more money. Raised it with PayPal, they did not communicate within a good time frame with PayPal. From start to finish I only received my refund on 12th Feb 2024 when I raised the issue on 4th December 2023. PayPal ruled in my favour but never received the Special Delivery postage fee that I had to pay for this Companies error. My advice would be to avoid at all costs. I only gave 1 Star as you are unable to review without selecting a Star rating.”
Dear Chris,Thank you so much for taking the time to provide your feedback about your experience with Smart Cellular. We truly appreciate your honesty and value your input.
Firstly, we would like to sincerely apologize for the inconvenience you faced with our service. We deeply regret the issues you encountered, such as the delay in dispatching your order within the given timeframe and sending you the wrong mobile phone. We understand how frustrating it must have been to experience very poor communication, with unanswered phone calls and unresponsive emails.
We also apologize for the additional payment invoice and the lack of timely communication with PayPal. We understand how important it is to resolve such situations promptly, and we acknowledge that we fell short in meeting your expectations in this regard. We're glad to hear that PayPal ruled in your favor, but we are genuinely sorry that you did not receive the refund for the Special Delivery postage fee you had to pay due to our error.
Your advice to avoid our services at all costs is taken seriously, and we want to assure you that we are committed to improving. We would greatly appreciate it if you could share any specific suggestions on how we can make things better. Your valuable insights will help us assess and address the issues that you and other customers may have experienced.
Once again, we genuinely apologize for the inconvenience you faced. Your feedback is essential to us, as it assists us in improving our processes and providing a better customer experience. Please know that we take your concerns to heart and will work diligently to prevent similar issues from happening in the future.
Thank you for giving us the opportunity to rectify our mistakes, and we hope to have the chance to regain your trust in the future.
Best regards,
Customer Service Team
Smart Cellular
“Purchased an iphone 12 for my daughter, it arrived as advertised, condition practically as new. My daughter is very happy with it, and it was a good price.”
Dear Sarah, Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you are satisfied with your purchase of the iPhone 12 for your daughter. We take pride in delivering devices exactly as advertised, and it's wonderful to know that the condition of the phone was practically as new.
We greatly appreciate your kind words, and we're thrilled that your daughter is happy with her new phone. Providing our customers with quality products at competitive prices is our priority. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular. We truly value your feedback and your business.
Dear John,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and support. It's great to hear that your experience with us was top-notch.
We are delighted that you found everything to be fine, your purchase arrived swiftly, and you were pleased with the price and condition of the phone. Your satisfaction means a lot to us, and we are thrilled to have met your expectations.
We hope that your new phone brings you joy and fulfills all your needs. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're always here to help!
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future.
Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your support and value your feedback.
We are thrilled to hear that you found our item excellent. However, we sincerely apologize for the inconvenience you experienced with the lead time from order to receipt. We are pleased to inform you that we have taken immediate action in resolving this issue. Your satisfaction is our utmost priority, and we are committed to continuously improving our services.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Thank you so much for your wonderful 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us.
We're glad to know that you found our delivery service fairly quick and that we promptly responded to your emails within the specified time frame. Ensuring excellent customer service is one of our top priorities, so it's fantastic to hear that you were satisfied with our responsiveness.
Moreover, we're delighted to hear that the phone you received was in superb condition. We take great care in thoroughly inspecting and preparing our products to meet the highest standards of quality. It's always rewarding to receive such positive feedback.
Once again, thank you for choosing Smart Cellular. We truly value your business and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your time and feedback. We're delighted to hear that you had a great experience with us. We always strive to provide excellent products and fast delivery, so we're thrilled to know that your 13 Pro Max arrived quickly and in excellent condition. It's fantastic to hear that it's working very well for you too! We're also proud to offer competitive pricing that won't break the bank. Thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
