“Bought I Phone 13 described as being in excellent condition which it was.Couldn’t fault customer service.Phone arrived on time and company were easy to deal with.”
Thank you so much for your kind words and for giving Smart Cellular a 4-star rating! We truly appreciate your feedback.We're thrilled to hear that you had a positive experience with us and that the iPhone 13 you bought was in excellent condition. We take pride in providing accurate descriptions and delivering high-quality products to our customers.
We're also glad to know that our customer service exceeded your expectations. We strive to provide excellent support throughout your purchase journey, and we're happy that we were able to assist you effectively.
Punctuality is one of our top priorities, so we're pleased that your phone arrived on time. Additionally, we always aim to make the buying process as hassle-free as possible, and we're glad that we were able to provide you with a smooth experience.
Once again, thank you for choosing Smart Cellular. We appreciate your business and hope to serve you again in the future. Please don't hesitate to reach out if you have any further questions or concerns.
“Ordered two phones. One arrived in worse condition than described. The other one has been paid for but 10 days later no sign of the phone.
Have emailed the company but received no response. Will now take up the dispute with my credit card company.
Avoid. Avoid. Avoid.”
Thank you so much for taking the time to provide us with your feedback about your experience with Smart Cellular. We truly appreciate it when customers like yourself share their thoughts, as it helps us to improve our services.
We want to sincerely apologize for the trouble you have encountered with your order. It is indeed disappointing to hear that one of the phones you received was not in the condition as described, and the delay in receiving the other phone is certainly not the level of service we aim to provide.
We are sorry that your attempts to contact us via email have gone unanswered. This is definitely not the kind of experience we want our customers to have, and we apologize for any inconvenience caused.
We would like to make things right for you. Can you please provide us with your order details so that we can investigate and resolve the issue promptly? Alternatively, if there is anything specific you would like us to do to rectify the situation, please let us know. We value your satisfaction and would be grateful for the opportunity to make amends.
Once again, thank you for bringing this matter to our attention. We look forward to hearing from you and resolving this issue to your satisfaction.
Best regards,
Smart Cellular Customer Support
“The wrong phone was despatched (mistakes happen) Smart Cellular offered to replace, providing me with a pre-paid returns label. I was unable to be without a phone so accepted a part refund, being the difference between what I had paid and the value of the phone I received. This all took a while but, in the end a fair result. z the phone (iphone 12)? is working well.”
Thank you so much for taking the time to provide us with your valuable feedback on Smart Cellular! We greatly appreciate your input and we're thrilled to hear that you had such a pleasant experience overall.
Knowing that we've been able to meet your expectations and make you happy is truly rewarding for our team. We strive to consistently offer top-notch services and provide a seamless experience for our customers, so your kind words truly motivate us to continue doing what we're doing right.
We want you to know that we're here for you whenever you need any assistance. If you encounter any issues or have any further questions, please don't hesitate to reach out to our friendly customer support team. They're always ready to help and ensure that you have the best experience possible with Smart Cellular.
Thank you once again for choosing Smart Cellular and for sharing your feedback with us. Your support means the world to us! We'll continue working hard to ensure your ongoing satisfaction with our products and services.
“I have bought from Smart Cellular before, great service, great phone. This time however totally different story. Bought the phone and received an email to say it had been shipped. When I didn’t receive it I phoned and eventually got someone in Customer Service to say that it hadn’t been shipped, they wouldn’t ship out that day and had I not received their terms and conditions saying their delivery time was longer, no I didn’t ! During our conversation I was told to cancel the order, which I did. I was told payment back to myself would be fast tracked and I would receive it in 3 days. I didn’t but they did try to deliver the phone that I cancelled , I refused delivery. My refund was not forth coming, I had to get PayPal involved , and I eventually received back a lot later than I was told and that was due to an error on their part.
So long story short if you don’t mind waiting longer for the phone than anticipated and if you should not want the phone ,don’t mind waiting an age for a refund and if you don’t need to talk to customer service , who were not helpful in the slightest, then don’t think twice about buying from them.”
Thank you for taking the time to share your feedback regarding your recent experience with Smart Cellular. We truly appreciate customers like you who provide us with valuable insights into our services.
Firstly, we would like to apologize for the inconvenience and frustration you encountered throughout the process of purchasing your phone. We understand that the discrepancy between the shipping confirmation email and the actual status of your order caused confusion and frustration. We also deeply regret the delay in processing your refund and the erroneous attempt to deliver the canceled phone.
At Smart Cellular, we strive to deliver exceptional service and provide accurate information to our valued customers. Clearly, we fell short of meeting your expectations during this instance, and we sincerely apologize for any inconvenience caused.
We take your feedback seriously and want to ensure that such issues are not repeated in the future. We would greatly appreciate it if you could provide us with more details about your experience with our Customer Service team, as this will assist us in rectifying any shortcomings and improving our services.
Once again, thank you for bringing this matter to our attention. We are committed to making things right and appreciate your patience throughout this process. If you have any further concerns or if there is anything specific we can do to address the situation, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Team
“Bought it for my wife she’s was delighted with the service and product so many thanks, wouldn’t hesitate to buy another in the future.
Friend also purchased one following our recommendation.”
Thank you so much for your incredible 5-star rating! We are thrilled to learn that your wife was delighted with both the service and product provided by Smart Cellular. We truly appreciate your kind words and are honored by your recommendation.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Warmest regards,
The Smart Cellular Team
“Great Customer service. I shopped around to get a deal on an IPhone and even though the phone was advertised for a price - I managed to get £15 off it with a deal. Phone arrived well packaged as advertised. Would recommend to anyone thinking of a refurbished phone.”
Dear Andy,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.
We're delighted that you found our customer service to be great and that you were able to secure a deal on an iPhone, saving £15 in the process. It's always our goal to provide exceptional service and value to our customers.
We take great care in packaging our phones to ensure they arrive safely and as advertised, so we're pleased to know that your phone arrived well-packaged.
Thank you for recommending us to anyone considering a refurbished phone. Your support means the world to us!
If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Smart Cellular Team
“Very happy with the phone!Looks like new!Speedy delivery!And as I said it will be a present they put some balloons in the package!🥰 Highly recommend!”
Thank you so much for giving us a fantastic 5-star rating! We are thrilled to hear that you are very happy with your purchase of Smart Cellular. It's great to know that the phone looks brand new and that the delivery was speedy. We are glad to have added a special touch to your package by including balloons for your present. Your recommendation means a lot to us. Thank you again and we hope to serve you again in the future! 🥰
Thank you so much for your wonderful 4-star rating and taking the time to review Smart Cellular! We really appreciate it. We strive to provide good customer service and offer great prices for excellent phones. It's fantastic to hear that you had a positive experience with us and that the delivery was on time. We truly value your support and hope to serve you again in the future.
Thank you so much for taking the time to leave a 5-star rating for Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you were satisfied with your purchase. We take pride in ensuring that our products are in perfect condition, without any scuffs on the body or screen. Additionally, we strive to provide a fast and efficient delivery service to our customers. We're pleased to know that it met your expectations. We hope you continue to enjoy your device and find it worth the good price. Should you have any questions or concerns in the future, please don't hesitate to reach out. Thank you again for your support!
Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your feedback and support for Smart Cellular.
We are glad to hear that you found our products in excellent condition and that our delivery was fast. Our team works hard to ensure that our customers receive their orders promptly and in the best possible condition. Your satisfaction is our top priority!
Once again, thank you for choosing Smart Cellular. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
“We are already looking at purchasing a second handset as the iPhone 12 that came was immaculate condition and with its original box which was not expected. Ordering was easy, three day postage. Not bad for the price I paid. Will use again.”
Dear Christopher,Thank you so much for your exceptional 5-star rating of Smart Cellular! We are absolutely thrilled to hear that you had a fantastic experience with us.
We greatly appreciate your kind words and are delighted to learn that the iPhone 12 you received was in immaculate condition, complete with its original box. We strive to exceed our customers' expectations, and your feedback reassures us that we are on the right track.
We are especially glad that the ordering process was easy for you, and that the three-day postage was prompt. We understand the importance of a seamless purchasing experience, and we are committed to delivering just that.
It's wonderful to know that you found our prices to be reasonable and satisfactory. We appreciate your trust in us, and we assure you that we will maintain the same level of excellence on your future purchases as well.
Once again, thank you for choosing Smart Cellular. We are grateful for your support and look forward to serving you again soon.
Warm regards,
Smart Cellular Team
Dear Kevin,Thank you so much for your 5-star rating of Smart Cellular! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us.
We also wanted to express our gratitude for your kind words regarding the prompt delivery and meeting your expectations. It's our aim to provide exceptional service to our valuable customers like you.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
“Ordered 2 phones on Black Friday deal in November as Christmas presents.
One arrived in a few days and all good.
The other did not arrive until after Christmas in spite almost daily messages from me chasing. Poor communication, slow delivery.
This is the second review I’ve written- the last one doesn’t appear to be on here- hopefully my free AirPods (for writing a review) will arrive asap.”
Dear Helen,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We genuinely appreciate customers like you who share their thoughts and help us improve our services.
We sincerely apologize for the inconvenience caused by the delayed delivery of one of the phones you ordered during our Black Friday deal. It is disappointing to hear about the poor communication and slow delivery that you encountered. We understand how frustrating this must have been, especially since the phones were intended as Christmas presents.
We are currently investigating the issue with your missing previous review, and we will ensure that your free AirPods are delivered to you promptly as promised. We greatly value your loyalty as a customer, and we apologize for any confusion or disappointment caused.
In order to make things better, we would like to understand your expectations and how we can exceed them moving forward. Please let us know how we can rectify this situation and improve our communication and delivery processes. Your input would be immensely valuable to us.
Once again, thank you for sharing your experience with us, Helen. We are committed to providing you with the best possible service, and we look forward to resolving this matter to your satisfaction.
Best regards,
Customer Service Team
“The service was good, I received the phone and decided it was too big and heavy and they changed it free of charge and even refunded the postage, both phones were high quality and as described”
Dear Brian, Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your positive feedback.
We are thrilled to hear that you were satisfied with our service. Our team strives to provide top-notch assistance to our valued customers, so it's truly rewarding to know that we met your expectations. We're glad that we were able to help you find the perfect phone by exchanging it free of charge. We understand that size and weight are important factors in a mobile device, and we're pleased that we could accommodate your needs. Your satisfaction is our priority.
We pride ourselves in offering high-quality phones that are exactly as described. It delights us to learn that both phones you received were of excellent quality and matched your expectations.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
“Really pleased with my Samsung S20. Excellent condition as described, everything works - 2 months on and all good, good price, speedy delivery. Would happily purchase from Smart Cellular again.”
Dear Scott,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your kind words and feedback.
We are delighted to hear that you are really pleased with your Samsung S20 and that it arrived in excellent condition, just as described. It's fantastic to know that everything is working perfectly even after two months, and we are thrilled that you found the price to be good and the delivery speedy.
We are also grateful for your willingness to purchase from Smart Cellular again. Rest assured that we will strive to maintain the same level of service and quality for all our valued customers.
Once again, thank you for your outstanding review and for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
Smart Cellular Team
“it is a brilliant phone, it said condition good but the condition was excellent,
i was kept up to date through email on when my phone would be arriving.
the phone was very competively priced compared to other companies
it was delivered promptly well packaged and came with a returns bag should i have wished to use it ( which i didn't) and also had an 18mth guarantee.”
Dear HILARY, Thank you so much for your glowing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
We are delighted that you found the phone to be in excellent condition, even better than expected. Our team takes great care to accurately describe the condition of our devices, and we are glad that we met and exceeded your expectations.
We understand the importance of keeping our customers informed, so it's wonderful to hear that you appreciated our email updates regarding the arrival of your phone. We believe in transparency and want to ensure that you have all the necessary information throughout the entire process.
Competitive pricing is one of our priorities, and we are pleased that you found our prices to be better compared to other companies. We strive to offer the best value for our customers without compromising on quality.
We take pride in our quick and efficient delivery service. It's fantastic to know that your phone arrived promptly and was well-packaged. Additionally, providing a returns bag and offering an 18-month guarantee is part of our commitment to customer satisfaction. We want to ensure that you have peace of mind and options should you need them.
Once again, we appreciate your feedback and thank you for choosing Smart Cellular. If there's anything else we can assist you with in the future, please don't hesitate to reach out to
Dear Dan,Thank you so much for giving Smart Cellular a fantastic 5-star rating! We greatly appreciate your kind words and feedback. We are thrilled to hear that you found our prices reasonable, enjoyed having the option to negotiate a price, and experienced excellent communication after your purchase.
Our team strives to provide top-notch customer service and deliver unbeatable value to our valued customers like you. Your support and satisfaction mean the world to us.
Please don't hesitate to reach out if there is anything else we can assist you with. We look forward to serving you again soon!
Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you found our phone to be great and in excellent condition. We are also delighted to know that you have chosen Smart Cellular three times in the past and have had very good experiences with our service.
Your satisfaction is our top priority, and we are always committed to delivering the best products and services to our valued customers. We look forward to serving you for many more years to come!
Thank you again for your kind words and for choosing Smart Cellular.
Thank you so much for giving Smart Cellular a 5-star rating, Mel! We truly appreciate your kind words and recommendation. Fast delivery and great communication are at the core of our services, and we're thrilled to hear that you had a positive experience with us. If there's anything else we can assist you with in the future, please don't hesitate to let us know.
“I paid for my order on the 26th of January I still have not received it.
Communication is horrendous. The contact number on the website is not manned or ever answered. The warehouse number is not valid. I have emailed payments on numerous occasions it is an automated reply.
I have left my number but got no response.”
Dear Sharon,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Smart Cellular. We sincerely appreciate your valuable input.
We are truly sorry to hear about the issues you encountered, especially the delay in receiving your order and the poor communication. This is not the level of service we strive to provide our customers, and we deeply apologize for any inconvenience caused.
To assist us in rectifying this situation, we would like to know how we can make things better for you. We want to ensure that your concerns are addressed promptly and that we can regain your trust in our company. Please let us know any specific actions you would like us to take to resolve this matter.
Once again, we are grateful for your feedback, and we look forward to serving you better in the future.
