Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re glad to hear your delivery was quick. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I purchased a iPhone 15 pro max, what a lovely phone, exactly how it was described, works perfectly. Really pleased with the service from smart cellular.”
Hi Pete,
Thank you for your review. We’re thrilled to hear you’re enjoying the iPhone 15 Pro Max and that it matched the description. If you need any assistance, we’re here to help.
Warm regards,
Team Smart Cellular
Hi Adam,
Thank you for your review. We’re glad to hear you experienced very good service and great customer care. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“First of all, do NOT be fooled by the fake 5 star reviews. You can tell that they are clearly made up as they include no detail and have similar phraseology.
LOOK at the 1 star reviews- I am GUTTED to be having to write this as I was clearly suckered into purchasing a phone from them. Still no money back despite multiple phone calls (pointless answering machine) and the occasional email promising me my replacement device is ready for dispatch.
Do check out Facebook where smart cellular customers have been shockingly treated.
Incorrect phone delivered - not even correct colour and phone looked like it had gone 12 rounds with Mike Tyson - battered and scratched all over- they sold it as ‘excellent’ condition.
Be wary of dodgy sales/ returns responses too that are evidently just keeping you hanging on whilst they hold on to your money. I’ve had to contact my credit card.
Another little trick is that they only give you small ‘insurance’ for the inevitable return. You have to pay out more to ensure the correct amount.
DO NOT USE THIS COMPANY! However much the price looks enticing, don’t believe it!
Merry Christmas to everyone except Smart Cellular x”
“Great phone until I had to return it after the first day. Waiting for over a week now with no phone. Sent numerous emails and messages, still no reply.
Customer service non existent.
Why is it so difficult to give me a date?”
“Absolutely shocking company to be honest! Ordered iPhone 11 Pro Max for my daughter in gold with apple box that payed extra for! Well to start off with it turned up a day late thick wasn’t a issue… but now I have it it’s not the right colour it’s came in silver when ordered specifically gold, the apple box I payed for didn’t come instead a cardboard box with the pin for taking SIM card out was pressed into the back of phone in the packaging shock
Had damaged the back of the phone !!! I’d definitely not recommend this company and would warn you to avoid if I was you! Absolutely fuming what a joke of a company should be ashamed!”
“Perfect purchasing experience. However the warranty process is flawed and ridiculous. Took twenty onedays to obtain returns label. then ten days to acknoeldege what was going to happen and then a further 14days and still no phone, We travel to Australia tomorrow and now without a phone! Each time I callled customer services I was either hung up on or the line cut or no answer at all. Mental a company can operate like this. Buyers be aware sales great aftecare awful!!”
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team with your order details. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
Hi Serena,
Thank you for your wonderful review. We’re thrilled to hear you had an excellent experience with our service and that our products arrived in great condition and well packaged. We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re glad your phone arrived in pristine condition and that you’re happy with the 24-month warranty. We apologize for the inconvenience caused. If you need anything else, we’re here.
Warm regards,
Team Smart Cellular
Hi Glyn,
Thank you for your kind review. We’re glad to hear you’re happy with the service, delivery, and your phone. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Smart Cellular sadly let themselves down by promising a 2 day dispatch time but only did this after 10 days following several email & WhatsApp reminders that I sent & ultimately a demand to cancel the order if not dispatched to me within 24hrs. On the positive side when I did finally receive the iPhone I was quite pleased with its “excellent “ condition.”
Hi there,
Thank you for your review. We’re sorry to hear about the delay experienced. We’re glad the iPhone arrived in good condition, and we appreciate your patience. If there’s anything further we can assist with, please let us know.
Warm regards,
Team Smart Cellular
“Order placed for an iPhone 16e... Promise of 24 hour dispatch. Still waiting for the phone two weeks later. No response from customer service either. Absolute sham.”
Hi there,
We’re truly sorry for the inconvenience you’ve experienced. Please contact our support team with your order details (order number, shipping address) so we can proceed with the fastest possible resolution.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Very pleased with the phone, quick delivery. It’s a present so haven’t seen yet how it works. But this is the 4th time ordering and never any problems”
Hi there,
Thank you for your fantastic review. We’re thrilled you’re pleased with the service and quick delivery, and we’re glad our experience has been consistently reliable for you.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your wonderful review. We’re glad to hear you’re happy with the refurbished iPhone and that you find the price excellent. If you need any further assistance, we’re here to help.
Kind regards,
Team Smart Cellular
“I bought a Galaxy S23+ last week and chose Pristine condition. My phone arrived in two days and is absolutely flawless - I cannot find a mark on it. I can definitely recommend Smart Cellular.”
Hi Rob,
Thank you for your wonderful review. We’re thrilled your Galaxy S23+ arrived quickly in pristine condition and that you’re happy with it. We appreciate your recommendation. If you need anything else, we’re here.
Warm regards,
Team Smart Cellular
“Terrible experience bought an IPhone in « pristine » condition only to receive a heavily damaged device with scratches all over the screen. Not as advertised and totally dishonest behaviour. Stay away.”
Hi there,
We’re truly sorry for the inconvenience caused. Please contact our support team with your order details so we can proceed with the fastest possible resolution.
We’ll make this right.
Kind regards,
Team Smart Cellular
“When I reached a point where handling everything on my own was no longer possible, I realized I needed real experts who could guide me. That’s when a friend told me about xwaxt.com, and reaching out to them turned out to be an incredibly wise choice. Right from the start, their team made me feel supported — they listened, responded quickly, and stayed fully dedicated to finding the best solution for my situation. Their patience, professionalism, and genuine care took so much stress off me. I’m truly grateful for their help and the exceptional outcome they delivered.””
Hi Hiyry,
Thank you for your wonderful review. We’re thrilled that you felt supported from the start and that our team could guide you and reduce stress. We’re here anytime you need further assistance.
Warm regards,
Team Smart Cellular
Hi Douglas,
Thank you for your review. We’re glad you found the team friendly and that Tony & Ian could assist.
If there’s anything else we can help with, please let us know.
Warm regards,
Team Smart Cellular
“Ordered iPhone 14 (excellent condition rating) slightly cheaper than other sites, it came the phone casing was heavily scratched and also dented! - far from excellent condition. Returned the order and almost a month on still waiting on the refund despite chasing on countless occasions. I wouldn’t use again.
I now receive no response to my email requests for a refund, had to go through credit card protection”
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team with your order details and any photos of the damaged item. We’ll prioritise your case and arrange a resolution as quickly as possible, including processing your refund.
We’ll make this right.
Kind regards,
Team Smart Cellular
“If I could give 0 stars I would
DON’T SELL YOU PHONES TO THEM
after a about a week of heckling for the sell price they gave me a quote of less than the quote for 1 of the phones given
They will never give the price quoted online and the explanation wasn’t because of the condition but of something else which is incredibly missing”
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
