Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Emailed me 2 days after my order to tell me my phone was out of stock and offering an alternative which I did not want but the took the money.
32 days later after numerous emails and phone calls I have now got my money back.
Shame I paid by credit card and had fees to pay. Should have gone straight to my card company in the first place.
Buyer beware.”
“This company is NOT TO BE TRUSTED! They offer a fair price online for your device and then more than half their offer once they have it. I would have given no stars but it won’t let me. Such a morally indecent way to operate a business. STEER WELL CLEAR!,”
“Very poor company , firstly as advertised don’t do same day payment and also when you contact them all you get it I have spoke to accounts to put your payment through as priority this was 5 days ago so I have decided I want my phone back so I can go to a decent company as they have had my phone a total of a week and a half and I still have no money. AVOID”
“Slow to dispatch, item not as described, bought excellent/pristine, screen scratched, phone casement damaged. Slow to respond to emails to arrange returns”
“I bought a refurbished Samsung mobile. Arrived very quickly and in excellent condition. It did though arrive with the wrong charging cable, but this is quickly corrected.”
Hi there,
Thank you for sharing your experience. We’re glad the refurbished Samsung arrived quickly and in excellent condition, and we’re sorry about the wrong charging cable delighted it was corrected promptly.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I have been saving up for a long time to buy the Google Pixel 9a. I placed my order on Monday and received a confirmation email, but since then, the communication has been appalling. When I finally got through, I was told the order 'doesn't exist' and then the staff hung up on me. I have called 5 times today with no answer. You have my money. Either ship my phone immediately or process a full refund. This is no way to treat a customer.”
“It was very easy to order from the website as all information were there, it was really affordable and looks very new. My package was delivered on time and it's working perfectly well.”
Hi there,
Thank you for sharing your experience. We’re glad the ordering was easy, the price was affordable, and the device looks new. Great that it arrived on time and is working perfectly.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi there,
Thank you for sharing your experience. We’re glad you found the company solid. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi Jenny,
Thank you for your wonderful feedback. We're glad our communication, delivery, and product met your expectations, and that you’d recommend us.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“We bought 2 refurbished phones from Smart Cellular. The price was competitive, condition as described and delivery was prompt on both occasions. An added bonus is the24 month guarantee.”
Hi there,
Thank you for sharing your experience. We’re glad the two refurbished phones met your expectations competitive price, condition as described, prompt delivery, and the 24-month guarantee.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Great support throughout the purchase of my IPhone 14 Pro Max. Kept in touch throughout. Service is outstanding. Prices are very low compared to others. The quality of the phone was pristine and delivered very quickly. I have no problem recommending Smart Cellular.
I will buy again without a doubt.
Thank you”
“A big Thank You to All at Smart Cellular, for a super great purchase experience, highly recommended, very friendly, always Professional and caring.
Super Pleased.
Mobile Phone exactly as described, with no issues.
Thank You, Kind Regards,”
Hi Darren,
Thank you for your kind words. We’re thrilled you had a super great purchase experience and that the mobile phone arrived exactly as described. We appreciate your recommendation and are here if you need anything else.
Kind regards,
Team Smart Cellular
“Bought a reconditioned IPhone for my son, it came looking immaculate, great price, arrived promptly and all-round customer service was excellent. Would recommend this company.”
Hi Mark,
Thank you for sharing your feedback. We’re thrilled to hear the reconditioned iPhone arrived immaculate, at a great price, promptly, and that you’re happy with our customer service. We appreciate your recommendation and are here if you need anything else.
Kind regards,
Team Smart Cellular
“We are very happy with our purchase of the phone , it’s a vast improvement on our old one , more options with a larger screen and longer battery time.”
Hi there,
Thank you for sharing your feedback. We’re glad to hear the phone is a vast improvement with a larger screen and longer battery life.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“We are very happy with our purchase of the phone , it’s a vast improvement on our old one , more options with a larger screen and longer battery time.”
Hi there,
Thank you for sharing your feedback. We’re glad to hear the phone is a vast improvement with more options, a larger screen, and longer battery life.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I got the iPhone 14, starlight in the Good range. The phone came and it looks amazing! I had lower expectations from this company but I am blown away. The battery on the phone is higher than 80% so I’m even happier. There are a few scratches around the phone and the camera but that can be covered with a case. Overall, I’m happy with the phone, it was worth the price and maybe I’ll buy again in the future.”
Hi there,
Thank you for sharing your experience with the iPhone 14. We’re glad to hear you’re happy with how it looks and performs, and that the battery is meeting your expectations.
We appreciate your support and willingness to consider us again!
Kind regards,
Team Smart Cellular
“Worst company to sell your phone
This is the worst company I have dealt with, not only in attempting to sell a phone, but overall. I sent a brand-new, sealed phone to the company. I was initially told that I had provided a false document and was later informed that the phone was on a contract. I provided the original Google invoice to demonstrate that this was not the case.
The advertised price of £535 was subsequently reduced to £250 without a clear or reasonable explanation. I requested information on how to submit a formal complaint on multiple occasions, but these requests were ignored. I was also advised that my postage costs would be refunded; however, after the phone was returned to me, this refund was refused, steer well clear of them is my advice.”
Hi there,
Thank you for sharing your feedback and we are sorry for the inconvenience caused.
Please note that devices once received are evaluated against the condition described by the customer if the details do not match the exact description of the customer then our quality evolution team proceeds with a revised quotation. The customer is kept informed through out the process and can make a decision to the new quote offered. Our team also reaches out the customer to get suggestion of new price by mentioning the reason of reassessment for the device. If the quote is not agreed upon then customers are able to contact the customer service team to review, arrange a resolution, or request a return of their device in line with the delivery and returns policies.
Kindly send an email to our team on sell@smartcellular.co.uk with your order number so the team can investigate this in detail.
We appreciate your patience and understanding throughout the process.
Kind regards,
Team Smart Cellular
“Ordered 2 phones, 1 was delayed but after numerous calls and emails chasing it was dispatched. But I had a missing cable (not all the world) but more importantly I needed invoices for insurance and I have tried calling numerous times, left messages, used what’s app, your message service on Facebook but the customer service support is nonexistent. I am getting no reply what so ever and all I want is an invoice for each as proof of purchase showing, where I purchased, the condition, date and the specific phone details so that they can be insured.”
Hi,
Thank you for sharing your feedback and we are sorry for the inconvenience caused. If a phone is not received within the expected timeframe, customers are able to contact the customer service team to review the tracking, arrange a resolution, or request a refund in line with the delivery and returns policies.
To receive the invoice please email sales@smartcellular.co.uk with your order number so the team can provide a resolution.
We appreciate your patience and understanding throughout the process.
Kind regards,
Team Smart Cellular
“In December, I bought a refurbished Samsung S23 Plus in prestige condition from Smart Cellular and I’m very pleased with it. The phone was exactly as described. This is my second purchase from them — I previously bought an iPhone 11 for my daughter and had a great experience then as well. I would definitely use this company again and highly recommend them. 5 stars from me 😄”
Hi Dorota,
Thank you so much for your wonderful review. We’re thrilled you’re pleased with the Samsung S23 Plus and that you’ve had great experiences with us already. Your recommendation means a lot, and we’re here for any future purchases you make.
Warm regards,
Team Smart Cellular
