“Purchased a iPhone and initially had an issue with the sound but contacted customer service and they were extremely responsive and offered a refund or a replacement. As I wanted the phone I opted for a Replacement and received this and again the overall quality of the phone was excellent and I would be happy to recommend Smart Cellular not only for their quality of products but for the after sales service.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our customer service team. We apologize for the initial issue with the sound on your iPhone, but we are glad that our team was able to assist you promptly and offer a refund or replacement. We are delighted to know that you opted for a replacement and found the overall quality of the phone to be excellent. Your recommendation means a lot to us, and we are committed to providing not only high-quality products but also outstanding after-sales service. Thank you again for your support, and we look forward to serving you in the future.
“Excellent service, prompt delivery with no problems. Pleasantly surprised at the quality of a refurbished phone . Would highly recommend 'Smart Cellular' to anyone looking to purchase a reliable refurbished mobile phone at a great price.”
“Received telephone in good time but on arrival there was something wrong with the volume, I was unable to hear who I was speaking to.
Phone was sent back and awaiting response either new phone or refund.... Hopefully new working phone.”
Dear Rebecca,Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you are very happy with the quick service and delivery of your phone. We always strive to provide excellent service and ensure that our customers receive exactly what they have ordered.
Thank you once again for choosing Smart Cellular. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you in any way we can.
“Got a great price for the phone I wanted. The phone was in pristine condition when it arrived, as advertised. The delivery was also very quick. Overall, I am very satisfied with my purchase from Smart Cellular.”
Dear,Thank you so much for the incredible 5-star rating you gave us at Smart Cellular! We are thrilled to hear that you got a great price on the phone you wanted and that it arrived in pristine condition, just as advertised. We pride ourselves on providing top-notch products and services, and your satisfaction is our ultimate goal.
Additionally, we're glad to know that the delivery was swift, ensuring you didn't have to wait long to start enjoying your new purchase. Your positive feedback truly motivates us to maintain our high standards and continue offering exceptional experiences to all our valued customers.
Once again, thank you for choosing Smart Cellular. Should you need any assistance or have further inquiries, please don't hesitate to reach out. We're here to help!
Best regards,
Smart Cellular Team
“Everything was excellent, easy to order, delivery amazingly quick and phone in excellent condition as promised. Price was the best around after looking for days. would definitely use you again.”
Dear Emma,Thank you very much for your outstanding 5-star review of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that everything exceeded your expectations.
We are delighted to know that our ordering process was easy and that delivery was exceptionally fast. Our team takes great pride in ensuring that each phone is in excellent condition as promised, so it's fantastic to hear that we delivered on that promise.
It's also wonderful to hear that our pricing stood out as the best after your extensive search. We strive to offer the most competitive prices in the market while still maintaining top-notch quality and service.
Thank you once again for choosing Smart Cellular, and we look forward to serving you again in the future. Should you have any further inquiries or require assistance, please don't hesitate to reach out to us.
“Received my phone for my daughter, I got a grade GOOD and it was in great condition. This is the second phone I have bought and such good service. Will be back again when needed the next phone.”
Dear Jennifer,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you received your daughter's phone in great condition. It's wonderful to know that you found our service to be of such high quality, especially as a returning customer. We are immensely grateful for your continued support and can't wait to assist you again when you need a new phone.
Dear,Thank you so much for the fantastic 5-star rating you have given us for Smart Cellular! We truly appreciate your support and are thrilled that you are pleased with your purchase.
We are glad to hear that the phone you received was exactly as described and that you were satisfied with the fast shipping service. It is always our priority to ensure accurate product descriptions and a timely delivery to our valued customers like you.
Once again, thank you for choosing Smart Cellular. We hope your new phone brings you great joy and serves your needs effortlessly. If you have any further queries or require any assistance in the future, please don't hesitate to reach out to our customer support team.
“I placed the order with Smart Cellular with an expected delivery date of a couple of days, over a week later the phone had not arrived so I contacted the sales team to enquire about the delivery and was advised that they had now changed the delivery to 5 to 7 days. As I had a phone that I could use and was assured that the phone would arrive shortly that was OK by me.
A couple of days later the phone had still not arrived so contacted the sales team again and was advised that it would arrive by the Friday that week at the latest so I waited again and no delivery. The following day I sent a message to Smart Cellular requesting them to cancel the order and refund my PayPal payment and ordered a phone from another supplier. I then contacted the sales team again on the Monday to confirm that they had cancelled the order and was asked to send yet another email which I did.
Having sent the cancellation email as requested I contacted them again to confirm the cancellation which they said they would do and then 2 days later the phone was delivered so I now have 2 phones.
I have not bothered to return the phone and have sold it privately as not doubt they will mess the return up too.
Overall not a good experience and I would suggest that if you are thinking of ordering anything from them to think again and go elsewhere, their competitor was cheaper and delivered one time.”
Dear [Reviewer],Thank you so much for taking the time to share your feedback regarding your recent experience with Smart Cellular. We truly appreciate your honesty and for bringing these issues to our attention.
First and foremost, we would like to sincerely apologize for the inconvenience caused by the delay in the delivery of your phone. We understand how frustrating it must have been to receive contradictory information regarding the expected delivery date. We deeply regret that we fell short of meeting your expectations.
We are genuinely sorry for the confusion caused and understand your decision to cancel the order and purchase from another supplier. We apologize for any inconvenience caused by having two phones delivered as a result of our miscommunication.
We take your feedback seriously and will be sure to address these issues internally to prevent similar incidents from occurring in the future. Our team will review our processes and enhance our communication to ensure that we provide accurate and reliable information to our valued customers.
If there is anything else we can do to rectify the situation or if you have any suggestions on how we can improve our service, please do not hesitate to let us know. Your feedback is invaluable in helping us make the necessary improvements to provide a better customer experience.
Once again, we sincerely apologize for any frustration caused and appreciate your understanding. We hope that you will give us another chance to serve you better in the future.
Thank you for choosing Smart Cellular.
“Purchased iphone 12 (pristine condition). Opted for Smart Cellular as a lot cheaper than CEX. Phone was perfect and as described with not a scratch/mark. Very pleased with product supplied. Plan on buying a second. Only issue was postage is quite slow, seems a delay from being ‘despatched’ to Royal Mail receiving it.”
Dear Jonathan, Thank you for your 4-star rating and your kind review of Smart Cellular. We sincerely appreciate your feedback and we are thrilled to hear that you are pleased with your purchase of the iPhone 12 in pristine condition. It's great to know that our prices were more affordable compared to CEX and that the phone arrived in perfect condition as described, without any scratches or marks.
We apologize for any inconvenience caused by the delay in postage from being 'despatched' to Royal Mail receiving it. We understand that timely delivery is important, and we appreciate your patience in this matter. We will take your feedback into consideration and strive to improve our shipping processes to provide a more efficient service in the future.
We look forward to serving you again for any future purchases, and don't hesitate to contact us if you have any further questions or concerns.
Thank you once again for choosing Smart Cellular.
“We purchased from Smart Cellular as, to be honest, they were the cheapest for the type of phone required.
The phone arrived on time as scheduled, was exactly as described, and, as yet has been perfect, no need to reach out to customer services.”
Dear CP,Thank you so much for your outstanding 5-star rating of Smart Cellular! We sincerely appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're delighted to have been able to provide you with the type of phone you required at the best price. At Smart Cellular, we always strive to offer competitive prices without compromising on quality and customer satisfaction.
Moreover, it's wonderful to know that your phone arrived on time and was exactly as described. We take great care in ensuring that our product descriptions are accurate and reliable.
Your comment about not needing to reach out to our customer services is music to our ears! We work tirelessly to provide flawless devices, and we're thrilled that your phone has been functioning perfectly.
Thank you once again for your valuable feedback, and we look forward to serving you even better in the future.
Dear Robin,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us.
We couldn't agree more with your statement on the "good packaging, good phone, decent battery." Our team works diligently to ensure that our products are carefully packaged, so they arrive in perfect condition. We are glad that you found our phone to be of good quality and that the battery met your expectations.
Once again, we appreciate your support and hope to serve you again in the future!
“I purchased my I phone 14 and received it within 3 days phone arrived well packaged and in imacculate condition really pleased with purchase and will recommend to family and friends my order number is #000081402 my name is Joe Ashmall”
Dear Joe,Thank you so much for your 5-star rating and for taking the time to leave a review for Smart Cellular. We truly appreciate your feedback.
We are delighted to hear that you had a positive experience with your purchase of the iPhone 14. It's fantastic to know that your phone arrived within just 3 days, well packaged and in impeccable condition. We strive to ensure that all our products reach our customers in perfect state, so we are thrilled to hear that we met your expectations.
We also appreciate your intention to recommend us to your family and friends. Word of mouth is incredibly valuable to us, and we are grateful for your trust in our products and services.
Once again, thank you for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value you as our customer and hope you enjoy your new iPhone 14!
Best regards
Smart Cellular Customer Support
Thank you so much for taking the time to give us a 5-star rating for Smart Cellular! We truly appreciate your kind words and recommendation.
We're thrilled to hear that you are very happy with your phone and that our service was quick and efficient. Delivering our products within a few days is something we always strive for, and it's fantastic to know that you received your order without any issues.
If you ever require assistance or have any questions in the future, please don't hesitate to reach out to us. We're here to ensure your continued satisfaction.
Thank you once again for your support and for choosing Smart Cellular. We hope you continue to enjoy your new phone!
Best regards,
Smart Cellular Team
“Great company to do business with. Very helpful team and easy to discuss issues with. Competitive prices and great products. Fast deliveries in secure discrete packing.”
Dear Rick,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We sincerely appreciate your positive feedback and are thrilled that you had a great experience with our company.
We're delighted to hear that you found our team to be helpful and easy to discuss issues with. Providing exceptional customer service is one of our main priorities, and we're glad we could assist you effectively.
Moreover, we're glad you found our prices competitive and our products to be of great quality. We always strive to offer the best value for our customers' money.
Lastly, we're pleased to know that our fast deliveries in secure and discrete packaging met your expectations. We know how important it is to receive your orders promptly and in a discreet manner, and we're pleased to have met that standard.
Thank you again for your kind words and for choosing Smart Cellular as your trusted provider. We look forward to serving you again in the future!
Thank you so much, B, for your amazing 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that your phone arrived on time and exceeded your expectations. We take great pride in providing top-notch products without any scratches or dents, ensuring your utmost satisfaction. Moreover, it's fantastic to know that you found the battery life to be excellent. We are truly grateful for your positive feedback and look forward to serving you with the same level of excellence in the future. Thank you for choosing Smart Cellular!
