Dear R,
Thank you for your wonderful 5-star review! We’re delighted to hear that you enjoyed our swift service and that your phone arrived just as described. Your feedback is invaluable to us, and we appreciate your trust in our service!
Looking forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Very disappointed. Lack of communication on multiple occasions with phone not answered and no response to emails.
Despite claims of faster payments - still waiting for payment despite multiple attempts to chase this. I wouldn’t use them again”
Hi there, we're truly sorry to hear about your disappointing experience with our communication and payment process. We strive to provide timely responses and support, and it's disheartening to know we fell short in your case. Your feedback is invaluable to us, and we are committed to improving our service.
Please don’t hesitate to reach out to our customer service team, as we want to assist you in resolving this issue promptly.
Warm regards,
Team Smart Cellular
“I would leave no stars if you could, they literally stole my phone from me and I have had to call the police.
Sent my phone in with a quote of £455 and they offered me £150. It was a brand new phone, not even used. They said they would send it back and didn't. Now cannot get a response from them. Like I said, I have had to report the phone stolen to the police. You have been warned.”
Hi there, we're truly sorry to hear about your experience and the distress it has caused you. The situation you described is concerning, and we take such matters very seriously. We deeply value our customers and strive to handle every transaction with integrity.
We encourage you to reach out to our customer service team directly so we can understand your situation better and assist you appropriately. Your feedback is essential, and we want to ensure that we resolve this for you.
Warm regards,
Team Smart Cellular
“They offered me £420 for my brand new phone, i sent my phone but I was told because is in contact they give me less for it, this is just a trick they use to pay less, I didn't want less money so I asked them to send it back to me, I havevto beg every day till finally they sent it back, worst phones selling experience i ever had.”
Hi Csaba, we're sorry to hear about your experience and the confusion regarding the valuation process. We strive for clarity and fairness in our transactions, and it's disappointing to hear that we fell short in your case. Your feedback is valuable to us, and we want to ensure you feel supported moving forward.
Please reach out to our customer service team directly, and we will do our best to assist you with your concerns.
Warm regards,
Team Smart Cellular
Dear Emma,
Thank you so much for your wonderful 5-star review! We’re overjoyed to hear that you found our service to be swift and reliable, and that your new phone met your expectations. Your feedback about both value and condition truly brightens our day!
We can’t wait to assist you again soon!
Warm regards,
Team Smart Cellular
“Great service. Good comms throughout, Royal Mail tracked delivery, speedy, new phone in great condition, was slightly cheaper than anywhere else. Battery condition was good. Really pleased.”
Dear Nick,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our service, from the communication to the speedy delivery. It’s wonderful to know you found everything to your satisfaction, especially the condition and value of your new phone.
We look forward to serving you again soon!
Best wishes,
Team Smart Cellular
Dear Lucy,
Thank you so much for your amazing 5-star review! We're thrilled to hear that Tony left such a positive impression on you. He's truly a gem, and we appreciate you taking the time to share your experience.
We look forward to assisting you again soon!
Warm regards,
Team Smart Cellular
Dear Andy,
Thank you for your fantastic 5-star review! We’re so glad to hear that you received exactly what you were looking for and that our service met your expectations. Your satisfaction means the world to us, and we truly appreciate your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Bought my new phone a couple of months ago.not been used apart from when i first set the phone up on recieving it.From being worth between 700 and 800 for trade it.you tell me it has scratches on the screen and on the edge.both front screen and internal screen came with screen protectors on.You then offer me a regrade of £70.
This is the 2nd time this has happened with you.i feel like I'm trying to be conned and have requested the return of the device.
I will not be using you again”
Hi there, we're really sorry to hear about your disappointing experience with your recent phone valuation. We understand how frustrating it must be to feel that you're not receiving a fair evaluation, especially when you took care to protect your device. Our goal is to provide transparent and fair valuations, and we apologize if we fell short in this instance.
We've noted your request to return the device, and we'll do our best to resolve this situation swiftly. If you have any further concerns or need assistance, please don’t hesitate to reach out to us.
Warm regards,
Team Smart Cellular
“I would give zero stars if possible. I'm still waiting for my device back which I sent off weeks ago now. The grading they gave was way off so I asked them to return it. They've ignored all of my responses so will be forced to file a police report for theft.”
“Took nearly two weeks to receive my order
Email and called numerous times, without getting a definitive response
Customer service was poor.
All they needed to do was update my order and seem like they cared
Eventually spoke to someone who gave a damn and received it shortly afterwards
When order arrived it was exactly as described
Very happy with the phone
Please improve customer service”
Dear Chris,
Thank you for taking the time to share your experience. We sincerely apologize for the delays and the lack of communication you encountered; this is not the standard we strive for. We're glad to hear that you eventually spoke to someone who could assist you and that you're happy with your phone. Your feedback about customer service is valued, and we will take it onboard to make improvements.
We appreciate your understanding and look forward to serving you better in the future!
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you for your wonderful 5-star review! We’re delighted to hear that you are pleased with both your new phone and the service you received. Your satisfaction is our top priority, and we appreciate you sharing your positive experience with us.
We look forward to serving you again!
Best wishes,
Team Smart Cellular
“I ordered two phones from this company but they only supplied one. When I contacted them to ask for the other phone they have continuously told me that they were investigating it. But they did confirm that they had failed to send the second phone to me. Then they lied by giving me tracking number that was recognised on Royal Mail tracker system. Again I contacted them but I am still awaiting the delivery of my second phone. Now I have no idea if or when I will get a response from them. Disgusting behaviour from this company, so anyone reading this, please do not use this company. Roy Humphreys”
Hi Roy, we're truly sorry to hear about the issues you've faced with your order. We understand how frustrating it is not to receive what you've paid for, and we appreciate your patience as we investigate this matter. Our team is committed to resolving this as swiftly as possible, and we're here to help you through the process. Please reach out to us directly with any further concerns or questions, and we'll do our best to assist you.
Warm regards,
Team Smart Cellular
“I sent my iPhone 14 Pro to this company after they gave me the highest price for sale. I was skeptical about sending to a company that wasn’t on the usual comparison websites and boy was I right!
I had to contact them to tell them they had received my phone as they didn’t even let me know they had it. They then went from offering me £500 to £80 saying the phone was in a “poor” condition by not using genuine parts. I know this to be untrue as I sent my device to apple to be fully repaired before selling to smart cellular so the phone was in perfect condition. They then sent me pictures of a phone that wasn’t mine as it had scratches on the places apple have repaired it. this was to try to get me to accept another really low offer.
After telling them 3 times over the course of a week that I want my phone returned they then tell me they will not send until the following week. That is 2 weeks after they received the device and 7 days after I told them I want it returned. The only explanation I have for them returning late is that they are potentially taking peoples phones and swapping genuine parts out of them for the phones they are trying to sell.
I do not trust this company and am yet to receive my phone back from them.”
Hi Matthew, we truly apologize for the difficulties you’ve encountered with your recent experience. It’s never our intention to cause frustration or to provide anything less than excellent service. We appreciate your feedback about our communication and evaluation process, and we’re committed to resolving this situation.
Please reach out to us directly at support@smartcellular.co.uk so we can assist you further and ensure that your concerns are addressed promptly.
Warm regards,
Team Smart Cellular
“The phone arrived in quick time as promised however, although advertised as pristine. When it arrived it had several marks on it and the battery’s maximum capacity was only 85%.
I have emailed smart cellular but still waiting for a response”
Hi Mark, we truly apologize for the disappointment you've experienced with the condition of the phone and the battery capacity. We strive to ensure our products meet the highest standards and regret that we fell short in this instance. Your feedback is important to us, and we are looking into your email as quickly as possible.
Thank you for your patience while we work to resolve this matter.
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that your iPhone 13 Pro Max arrived on time and was just as described. Your satisfaction is our top priority, and we truly appreciate your feedback.
We can't wait to assist you with your next purchase!
Warm regards,
Team Smart Cellular
“Phones advertised were clearly NOT AVAILABLE.
Telephone calls went unanswered
emails prompted false promises of delivery.
Six weeks later, and 4 weeks after cancelling the order due to non delivery, a refund was made after intervention by my credit card company.”
Hi Malcolm, we sincerely apologize for the difficulties you've encountered with your order and the lack of communication. We understand how frustrating it can be when expectations are not met. Your feedback is invaluable to us, and we take your concerns seriously. We're committed to improving our services and ensuring that our customers have a better experience in the future. If there’s anything more we can do to assist you, please reach out to us directly.
Warm regards,
Team Smart Cellular
“🚨 AVOID SMARTCELLULAR! No premuim delivery🚨
I recently ordered an iPhone from Smartcellular, which advertised "Free Premium Next Day Delivery" in bold letters on their website. However, my order did not arrive the next day as promised—it took 3 days to arrive, and I received no updates or apologies for the delay.
What’s even more disappointing is that after reaching out to their customer support via email multiple times, I received no response. It's unacceptable that a company refuses to acknowledge their mistakes or make any effort to resolve issues.
I was expecting quality service, but instead, I’ve been met with silence and poor communication. If you're thinking about ordering from them, I’d strongly reconsider. False advertising, terrible customer service, and no accountability!
I will not be shopping here again, and I’d advise others to stay away unless you’re okay with being ignored.
#Smartcellular #CustomerServiceFail #FalseAdvertising #DisappointedCustomer”
Dear Amit,
We sincerely apologize for the experience you had with your order and understand your frustration regarding the delivery and lack of communication from our team. It’s disappointing to hear that we did not meet your expectations, especially considering our promise of premium service.
Your feedback is incredibly valuable, and we are committed to addressing these issues to prevent them in the future. We're currently reviewing our customer support processes to ensure timely responses and better communication with our valued customers.
Thank you for bringing this to our attention, and we hope you'll consider giving us another chance in the future.
Warm regards,
Team Smart Cellular
“Fake advertising, misleading starting offer, even on new phones they'll come up with all sorts of bs to drop the price, and offer you half the original price/offer.
STAY AWAY!”
“I have used this company 3 times before. The first couple of orders went smoothly and I was very satisfied. However, the time before my latest purchase had some delays in delivery, even though I was told the phone was in stock.
This time I ordered a Samsung S20 Plus on 20th July. I was told it was in stock and I would receive express delivery. I received an email telling me that my phone had been dispatched and that I would receive it on Friday, 25th July. No tracking number was provided (first red flag). I emailed to request a tracking number, but I did not receive a response. Friday 25th came and went but no phone!
I again contacted Smart Cellular, only to be told they were having a delay but that my phone (which had supposedly been dispatched) would be sent out later that week and I would receive it on Friday, 1st August. Guess what? Friday came and went and still no phone. Again, I contacted the company and said that, as my phone had not been dispatched, please cancel the order and issue a refund.
I then received an email apologising and saying that they would offer me a £10 refund and a free pair of earbuds if I accepted and to please reply. I did reply, stating I wanted to cancel the order and receive a refund. To my dismay, I received an email the next day, stating that despite my instructions, the phone had now been dispatched to me. I immediately responded, saying I would not accept the parcel from Royal Mail and it would be returned to them.
When the phone arrived, I refused delivery and it was returned to them. I once again contacted the company when I knew the phone had been delivered back to them. I provided a tracking number and asked again for my refund. It then took over a week before I received an email informing me that I would receive a refund. The refund finally arrived on 15th August.
Judging by a lot of reviews, there are some serious issues with this company, particularly in communication. Why blatantly lie to a customer (twice) in saying the goods had been dispatched when clearly they hadn’t? Also, the mechanism for speaking to someone is woeful. The ‘cherry on the cake’ was receiving an email later asking if I was happy with my purchase and would I leave a five-star review? As a reward, I would receive a free pair of earbuds!
This is an honest review and I would caution anyone dealing with Smart Cellular in the future. I gave them the benefit of the doubt once but NEVER again!”
Hi David, we're truly sorry to hear about the issues you've encountered with your recent order. We appreciate your feedback, as it helps us identify areas where we need to improve. It's disappointing to know that you experienced delays and communication problems, and we completely understand your frustration.
We pride ourselves on providing a smooth shopping experience, and clearly, we fell short this time. Your comments will be addressed internally to ensure this doesn't happen again. Thank you for your honesty, and we hope you'll reconsider us in the future.
Warm regards,
Team Smart Cellular
