“I had a really difficult time with smart cellular but I did receive a good phone so it’s a mixed review.
The phone was ordered and I received an email the next day saying it was being posted and would be here in a few days. No phone arrived, but I was advised via Royal Mail tracking it had been delivered - not to my house - I called customer services and after a few attempts spoke to someone who was lovely, apologised and said it wasnt my phone there had been a glitch on system and my phone would be on its way and with me by end of week. End of week and still no phone, called again and was told that there was a delay on shipping but would be with me by end of next week - end of week still no phone - called up and given the option of cancelling for full refund or waiting for the phone. I chose a full refund, they then said I had to email them asking for full refund - I did that immediately and received no confirmation that they would pay or by when, I chased and received no reply. The phone then arrived 4 weeks late. I kept the phone for one of my other children and the phone itself was exactly as described and is in very good condition hence why the score is higher than a 1, also the staff I spoke were always super polite and tried to be helpful, but the reality is I had to chase all the time, there was no communication from the company and it was quite stressful when it didn’t need to be.”
“I didn’t receive my product, (due to product not being shipped on time and then going abroad) I had to contact the company for a refund. When I live chatted, they said that it’d already been shipped and I had to wait for the product to be returned before getting a refund. Got the refund 3 weeks later.”
“Phone was faulty took 3 e.mails and a phone call to get an answer. No return label or guarantee card included in the packaging on delivery. Next day delivery did not happen”
“Absolutely appalling, I ordered my phone last Friday, 7th March, with an expected delivery date of Tuesday and Wednesday this week. I took time off and waited for delivery, which did not arrive. I called customer service and was informed that my order would be with me by Friday. I have emailed and had no confirmation and no one has got back to me. I have called again this morning to be told that it hasn't been despatched yet, but she can escalate it and it could arrive tomorrow. Multiple times I was told that I could request a refund, but all I want is my phone that was paid for in full on 7th March”
“Original phone purchased stopped working within a couple of weeks.
I returned the phone (which had completely died) and received confusing emails about not having deleted personal data (which I couldn’t because the phone had died). I then waited 2 months before any kind of response or solution. Trying to get hold of anyone was very difficult. Auto email responses promise a response within 2-working days. I did not receive a response for over one month. I thought you might be a scam company. I read further reviews for people online who also experienced poor service. During this time my mother was without a phone (I had purchased the phone for her as her old one was broken). I’m her 70s she was non contactable during the time of waiting for the replacement phone. Thankfully it’s resolved now but took far too long.”
“The handset is absolutely fine. The delivery time was 9 working days(11 days from ordering) I was under the impression from the website I would see the phone in 2-3 days.”
Dear Reviewer,
Thank you for your 2-star review. We're truly sorry to hear that the condition of the iPhone did not meet your expectations due to the dents and scratches.
We do our best to ensure that all devices are accurately described and we regret that we fell short in your case. Your feedback is essential in helping us improve our quality control and product descriptions. If you have any further concerns or would like to discuss this matter, please don’t hesitate to reach out to us. We appreciate your comments and hope to do better in the future.
Best regards,
The Smart Cellular Team
“This is going to be a mixed review. My phone arrived fine with no issues but there were multiple issues with my wife's phone. Firstly it arrived much much later then mib=ne, even though hers was ordered first and it can in the wrong colour. She arranged for it to be returned to be exchanged for the right colour but didn't get any confirmation that it had been received. After calling well after she was told the exchange would be issued she was told than she had been refunded the money! No email notification, so we could still be waiting now if we hadn't chased it up. Then we had multiple attempts to try and get the right phone ordered but was told it was out of stock (even though it was still on the website) so we went elsewhere! This experience has really put us off using Smart Cellular again.”
“Hi I ordered on the 24th December as I read the company had next day delivery - I appreciate it was Xmas so didnt expect literally next day delivery but had allowed for the Xmas holidays and weekend. When my phone didn’t arrive in time (I was leaving for an extended trip) i the tried to cancel the phone order - I was told in an email that refund would be issued but if the phone had been sent I would have to return it. I then was told in a second email which was recieved after the refund email that the phone had been sent. Now I didn’t know if I was getting a phone or a refund? My phone arrived 16th January 23 days after I ordered. As I had left home I didn’t need the phone anymore but didn’t know if I the refund was still being processed. I was also promised ear pods as an apology (I had been in contact with various people who were no help and my emails mostly just generated automatic email replys. The ear pods I was promised weren’t in the package. I usually use ioutlet for my phones and iPads and only used this company because of the net day delivery. . I don’t know what the quality of the phone is like as I am still not home to check. (My parents opened the parcel to check if the ear pods were there or not) overall Iwas very disappointed with the service and the confusing communication system. And also th lack of the ear pods so that is why I am doing this review.”
“Unfortunately the iphone16 refurb had a fault where the download speed was poor. However, the price was competitive & arrived on time & the return process was quick & efficient.”
“placed an order the 21st of January did not receive it until the 8th of February was told on several occasions that it had been dispatched when it had not plus ordered it in green and given a purple one but could not be bothered to return it after waiting two and a half weeks for the original phone only plus side was the price very poor delivery time.”
“Bought a “pristine phone”
Battery health is 87% and camera has slight scuff marks around the edges. Not pristine at all but after having to wait a week for delivery I had no option but to keep it as I needed a phone asap. I replied via email to address this and heard nothing back. Unfortunately won’t be using this company again.”
“They have redefined the meaning of pristine to mean not pristine. One of the cameras is scuffed and battery health is at 80%. This is not what pristine means. Here is the definition of pristine.
“adjective
1. in its original condition; unspoilt.
2. clean and fresh as if new; spotless.””
“I cannot thank Benito Gabriel enough for helping me recover my investment worth about $120,000from a scam broker. I was devastated after realizing I had been scammed and thought I would never see my money again. Benito professionalism, knowledge, and dedication were truly remarkable
Contact this agent via
𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”
Dear Customer,
Thank you for your 2-star review. We're sorry to hear that your delivery took longer than expected. We understand how frustrating it can be to wait longer than the estimated time.
We're glad to hear that everything else was fine with your order. Your feedback is important to us, and we'll work on improving our delivery times to ensure a better experience in the future.
If you have any further concerns, please feel free to reach out.
Best regards,
The Smart Cellular Team
“So this is a mixed review, hence 3 stars. I have purchased 3 phones from Smart Celuar over the last month for myself and my children, and have had very different experiences.
The first phone I ordered came slightly later than stated, but only by a couple of days. We bought an as new phone and there was only one small dent in the metal casing which is covered by the phone case. Overall very happy with this purchase.
My phone, which took much longer to arrive although it was ordered over the Christmas period, has come in excellent condition but I have not been sent the colour I ordered. Not too bad communication to begin with via email regarding sending it back for a replacement, but as soon as I asked for them to pay the return postage costs as the error is theirs, I have stopped receiving replies. I will wait for 48 hours and then will be contacting trading standards.
The third phone is yet to be received, but I will be leaving a review once it arrives. It has again taken longer to be posted than stated, but I expected this with the current weather conditions.
I would very much appreciate it if someone could send me a postage label to send the phone I received back for an exchange, so I can leave a further positive review.”
“iPhone arrived, in great condition.
Although it didn’t take 3-5days to arrive, it took 3 weeks. After speaking with someone on the live chat they said it was due to arrive a week earlier. When it didn’t, I did worry I’d been scammed. But second time on the live chat, I expressed my concerns and they sent it enhanced delivery and it arrived 2 days later.
The live chat was not a quick service, I was on there for over a hour, perhaps calling would have been better? Better communication would have saved some stress.”
