I ordered a phone for my daughter's upcoming birthday 10 days ago, and was advised at the time delivery would take 2 working days. It still hasn't arrived and the birthday is tomorrow. Every time I contact the company I am given a different delivery date - the latest one said it would be here by today yet I haven't even received a tracking reference. I wanted to speak to someone over the phone but have been unable to, messages via live chat often take hours to be answered. My daughter will be so disappointed tomorrow and I cannot even tell her when the phone will be delivered (if it ever is). I'm sorry I decided to use this company and would advise anyone to steer clear if they don't want to be subjected to an appalling customer experience.