Hi there,
Thank you for your review. We’re glad your phone arrived in pristine condition and that you’re happy with the 24-month warranty. We apologize for the inconvenience caused. If you need anything else, we’re here.
Warm regards,
Team Smart Cellular
“Good service. Phone was definitely not as described (should have been ‘pristine’ but it actually had multiple small scratches and one deep scratch on the screen, plus a small dent in the case). However, some prompt customer recovery to my complaint helped resolved the issue satisfactorily.”
Hi,
Thank you for your review. We’re glad the service was good and that our resolution helped address the issue satisfactorily. We’re sorry for the inconvenience caused.
If there’s anything more we can assist with, please let us know.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 4-star review! We’re glad you found our service speedy and efficient. If there’s anything we can do to earn that fifth star, please let us know.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 4-star review! We’re glad it arrived quickly and as described. If there’s anything we can do to help as you continue using it, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
“Great prompt delivery. Got the wrong coloured phone but that wasn’t a problem. I tried to call them with a query but there was no one to answer a call. But they responded very quickly to my email.”
Dear Reviewer,
Thank you for your 4-star review! We’re glad the prompt delivery worked for you. We’re glad our email response was quick and we strive to make our communication process smooth.
We appreciate your feedback and hope to serve you again soon.
Warm regards,
Team Smart Cellular
“Do not use this company...the price the offer before posting is nowhere what they want to offer when they received your phone.
I sent a brand new phone which I had swapped on insurance swap out, when this company received it they tried to claim it was damaged.
I rejected their offer, 3 weeks later I am still waiting for the return of my phone. Shocking service”
Dear Reviewer,
We’re sorry to hear about your experience with us. We understand how frustrating it can be when expectations aren’t met, and we appreciate you bringing this to our attention. Our goal is to provide clear communication and a smooth process for all customers, and we will certainly look into your feedback regarding the return of your phone.
Thank you for your patience, and we hope for the opportunity to improve your experience with Smart Cellular in the future.
Warm regards,
Team Smart Cellular
“Well I am giving four stars because there was a long delay in actual despatch but after a number of emails and with the help of Scott, I learned that the phone I ordered was mistakenly despatched to another customer. In due course a perfect phone was despatched and was, as ordered, as new.
I imagine that with 2nd hand phones there is a variable supply of brand, model and condition. All's well that ends well”
Dear Customer,
Thank you for your thoughtful 4-star review! We're glad to hear that, despite the initial despatch delay, you were able to receive the phone in perfect condition. We truly appreciate your understanding regarding the variability with second-hand phones and are thrilled that this experience ended positively.
Your feedback is invaluable to us, and we look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Smart Cellular were very efficient at all stages of the process. They emailed me at every point in the process and when I spoke to someone they were very polite and informative.”
Dear Chris,
Thank you for your kind 4-star review! We're pleased to hear that you found our service efficient and our team polite and informative throughout the process. Communication is key for us, and it's great to know we kept you updated every step of the way.
We appreciate your feedback and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“I am overall very pleased with my Iphone 13 which was delivered in pristine condition as ordered with no scratches or marks. Delivery did take longer than expected but my call to customer services did seem to do the trick as the phone was received the following day. Getting through to customer services however did prove difficult. I would recommend this company but have given 4 stars as delivery was slightly delayed.”
Dear Customer,
Thank you for your valuable review! We're delighted to hear that your iPhone 13 arrived in pristine condition. We understand that the delivery delay was a concern, and we appreciate your patience. It’s great to know that our customer service team was able to assist you effectively.
We truly value your recommendation and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Took nearly two weeks to receive my order
Email and called numerous times, without getting a definitive response
Customer service was poor.
All they needed to do was update my order and seem like they cared
Eventually spoke to someone who gave a damn and received it shortly afterwards
When order arrived it was exactly as described
Very happy with the phone
Please improve customer service”
Dear Chris,
Thank you for taking the time to share your experience. We sincerely apologize for the delays and the lack of communication you encountered; this is not the standard we strive for. We're glad to hear that you eventually spoke to someone who could assist you and that you're happy with your phone. Your feedback about customer service is valued, and we will take it onboard to make improvements.
We appreciate your understanding and look forward to serving you better in the future!
Warm regards,
Team Smart Cellular
Dear Valued Customer,
Thank you for your review! We're glad to hear that you're enjoying your new phone, even though the delivery took a bit longer than expected. We appreciate your understanding, and we're delighted that our customer service team was able to assist you effectively.
We look forward to serving you again in the future!
Best wishes,
Team Smart Cellular
“If there is a problem with Smart Cellular it is communication. Once better communication was established matters moved swiftly. I paid for an iPhone 13 in pristine condition and that is exactly what arrived well wrapped and by courier post. I have been using it for some time and am delighted. Ear pods duly arrived and once more are first class.”
Dear Philip,
Thank you for your valuable 4-star review! We’re pleased to hear that improved communication made a difference and that your iPhone 13 and ear pods arrived to your satisfaction. Your delight with our products truly warms our hearts!
If you have any questions or need assistance in the future, please don’t hesitate to get in touch.
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you for your thoughtful 4-star review! We're glad to hear that your phone was exactly as described and that the wait was worth it. We appreciate your patience and support!
If you have any further questions or need assistance, feel free to reach out to us anytime.
Warm regards,
Team Smart Cellular
“Very pleased with the reconditioned iphone 13. It was in pristine condition as advertised with battery strength of 88% and all at a very competitive price.
Only reason for four stars rather than five is because the price I was offered for my Galaxy phone was less than I expected as their view of it's condition was lower than my assumption.”
Dear A,
Thank you for your fantastic 4-star review! We're delighted to hear that you're pleased with your reconditioned iPhone 13 and that it arrived in pristine condition. We appreciate your feedback regarding the trade-in offer, and we strive to provide accurate assessments based on the condition of devices.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
“Only reason for 4 stars is the colour was black not blue as ordered but it’s a phone and cases can go on perfect service otherwise and great communication”
Dear Linda,
Thank you for your thoughtful 4-star review! We're glad to hear that you had a positive experience with our service and communication. We apologize for the mix-up with the color and appreciate your understanding, and you're right—cases can always add a personal touch!
If you need any assistance or have any questions, we’re here to help.
Warm regards,
Team Smart Cellular
Dear Valued Customer,
Thank you for your fantastic 4-star review! We’re so glad to hear that you had an excellent experience with our service. Your satisfaction is our priority, and we appreciate your support.
If there’s anything else we can help you with, don’t hesitate to reach out!
Warm wishes,
Team Smart Cellular
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're delighted to hear that you are enjoying your phone and that it arrived in excellent condition. We appreciate your recognition of our competitive pricing and prompt dispatch notifications.
If you have any further questions or need our assistance, feel free to reach out anytime.
Warm wishes,
Team Smart Cellular
“Hi, at the beginning they promised me a quick delivery but as they had a problem with the supplier, they eventually delivered my phone. The phone was in excellent condition and a cheap price. Happy”
Dear Mohamed,
Thank you for your thoughtful 4-star review! We're glad to hear that, despite the initial delivery hiccup, you received your phone in excellent condition and at a great price. We strive to communicate any issues promptly, and we appreciate your understanding during the process.
Your happiness is important to us, and we hope to serve you again in the future!
Warm regards,
Team Smart Cellular
“This is my purchase of a refurbished phone. I ordered pristine and it truly is just that. I rang them a few times (wrong letter on email my error,) finally emailed, Tom couldn’t have been more helpful. My only negative is that it is very difficult to get to chat to a person by phone, but they are quick to respond to emails. Delivery was as promised, can’t comment on returns or refund as I don’t want one.”
Dear Reviewer,
Thank you for your thoughtful 4-star review! We're so glad to hear that your refurbished phone met your expectations and that Tom was able to assist you effectively. We apologize for any difficulty you experienced reaching us by phone, but we’re pleased to know our email support was helpful in resolving your queries.
Your feedback about delivery is much appreciated, and we hope you enjoy your new device!
Best wishes,
Team Smart Cellular
