Dear Mike,
Thank you for your great 4-star review! We’re pleased to hear that you received your order swiftly and that it was as described. Your support means a lot to us!
If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Good quality phone and customer service are friendly. Delivery was not next day and tracking could have been more detailed for security, but overall I'm happy”
Dear Isabelle,
Thank you for your fantastic 4-star review! We're pleased to hear that you found our phone to be of good quality and that our customer service team made a positive impression.
We apologize for any inconvenience with the delivery time and tracking details. Your feedback is invaluable, and we will certainly look into ways to enhance our delivery experience for our customers’ security and peace of mind.
If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Purchasing a new phone was easy as the website allows to search for ‘pristine’. Chose one and received within the week, as described and happy with it. Got much better offer for my old phone off my local trading shop so glad I went with that.”
Dear Valued Customer,
Thank you for your fantastic 4-star review! We're thrilled to hear that you found purchasing your new phone easy and that it arrived as described. It's always great to know our 'pristine' category meets expectations!
We're glad you got a great offer for your old phone too! If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Andrew,
Thank you for your fantastic 4-star review! We're thrilled to hear you enjoyed our service and are pleased with your refurbished phone. We appreciate your patience regarding the delivery time and are glad to know it was worth the wait.
Your feedback is invaluable to us, and we always strive to improve our processes. If there’s anything more we can do for you or if you have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Great phone in excellent condition, better than expected, and excellent battery. However, it took over 2 weeks to arrive and communication around this was very poor.”
Dear Alistair,
Thank you for your thoughtful 4-star review! We're glad to hear that you’re enjoying your phone and that it exceeded your expectations in terms of condition and battery life.
We sincerely apologize for the delay in delivery and the lack of communication during that time. Your feedback is invaluable, and we will work on enhancing our communication to ensure a smoother experience in the future.
If you need any further assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 4-star review! We're delighted to hear that you’ve consistently been happy with the quality of the phones you've purchased over the years. Your loyalty means a lot to us!
If you ever have any questions or need assistance, please reach out. We look forward to serving you again and continuing to meet your expectations!
Best regards,
The Smart Cellular Team
“Very good phone although wrong colour was sent to me but they sorted it out really quickly.
Was a bit confused with website as I thought I order premium next day but didn’t.
Will definitely be ordering again for you.”
Dear Chloe,
Thank you for your thoughtful 4-star review! We're glad to hear that you’re enjoying your phone and that we were able to resolve the color mix-up quickly. Your feedback regarding the website confusion is valuable, and we’ll work on making those details clearer for our customers.
We appreciate your understanding and look forward to your next order. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Quick delivery. Paid for a black iPhone 12 128 GB in pristine condition. Received a white version but it does appear pristine. In full working order. 86% battery. Quick reply from sales team and happy to either exchange for a new handset or £10 refund.
Also paid for an official apple charger (appears a bit scuffed - didn’t realised this was refurbished as well) lightning cable didn’t arrive but they say they will send as well.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We appreciate your feedback about the quick delivery and the condition of the phone. We're glad to hear it’s in pristine condition and working well for you.
We apologize for the mix-up with the color and the lightning cable, but it’s great to know our sales team has been responsive and offered options that work for you. Your satisfaction is our priority, and we’re here to ensure you’re happy with your purchase.
If there’s anything more we can assist you with or if you have any further questions, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Phone is great, at a great price and condition. Only downside was the delivery which took 2 weeks, with little updates which would have helped to manage expectations.”
Dear Tom,
Thank you for your great 4-star review! We're thrilled to hear that you're satisfied with your phone's price and condition. It's always our goal to provide excellent products.
We apologize for the delay in delivery and understand how important timely updates are for managing expectations. Your feedback is invaluable, and we’ll work to enhance our communication in this area moving forward.
If you have any further questions or need assistance, please feel free to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We’re glad to hear that you found our service excellent and that your phone arrived in pristine condition. However, we appreciate your feedback regarding the battery life and understand how important that is for a seamless experience.
If you have any further concerns or need assistance, please don’t hesitate to reach out. Your satisfaction is important to us, and we hope to serve you again soon!
Best regards,
The Smart Cellular Team
“The iphone arrived quickly and is as pristine as promised.
Unfortunately the earpods we had ordered did not arrive and the phone charger does not fit the phone, but I am confident that these issues will be resolved.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We’re delighted to hear that your iPhone arrived quickly and in pristine condition, just as we promised. We sincerely apologize for the issues you encountered with the earpods and charger.
Rest assured, we are committed to resolving these concerns for you. If you need further assistance, please don't hesitate to reach out to our customer support team. We appreciate your confidence in us and look forward to making this right for you.
Best regards,
The Smart Cellular Team
“Excellent customer service, very competitive price. Delivery on time. My only negatives are I paid for pristine and I felt the marks/scratches should have graded the phone the next level down and thus be cheaper! It was 82% and I was hoping for more but it was greater than 80% which is the specification quoted.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're delighted to hear that you experienced excellent customer service and timely delivery. Your feedback regarding the phone's condition is important to us, and we appreciate your honesty. We strive to provide clear and accurate grading for our products, and we value your insights on this matter.
If you have any further concerns or questions, please feel free to reach out. Your satisfaction is our priority, and we hope to have the opportunity to serve you again in the future!
Best regards,
The Smart Cellular Team
“Excellent customer service, very competitive price. Delivery on time. My only negatives are I paid for pristine and I felt the marks/scratches should have graded the phone the next level down and thus be cheaper! It was 82% and I was hoping for more but it was greater than 80% which is the specification quoted.”
Dear Valued Customer,
Thank you for your insightful 4-star review! We're delighted to hear that you appreciated our customer service, competitive pricing, and timely delivery. Your feedback regarding the condition of your phone is very important to us, and we understand your expectations for pristine quality.
We continually strive to accurately represent the products we offer and your comments will help us refine our grading process. If there’s anything we can do to enhance your experience or if you have any questions, please feel free to reach out. We truly value your feedback and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Leanne,
Thank you for your wonderful 4-star review! We're delighted to hear that you experienced great customer service and that our team was quick and helpful in addressing your issue.
Your feedback means a lot to us, and we’re always here to assist with any concerns you may have. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Everything was 5* apart from the delivery time. When I ordered the phone it was supposed to be delivered between 3&5 working days but took over 2 weeks. I arranged a different day when it was finally due to arrive as I was out and it had to be signed for. However, it was delivered on the day I was out and just left on my doorstep. I don't know what would have happened if it had been stolen.”
Dear Andy,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us overall, but we sincerely apologize for the delivery delays and the issue with your package being left unattended. That is certainly not the experience we strive for, and we understand how concerning that can be.
Your feedback is invaluable, and we will work on improving our delivery process to ensure a more reliable service moving forward. If you need any assistance or have further comments, please feel free to reach out. We truly appreciate your understanding and look forward to serving you better in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're thrilled to hear that you received your phone on time and that it was exactly as described. Your satisfaction is our priority, and it’s great to know we met your expectations.
We appreciate your kind words and look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re pleased to hear that your order arrived quickly and that you found our website user-friendly. We apologize for the slight scratch on the screen, but we’re glad it’s barely visible and didn’t detract from your experience.
Your feedback is important to us, and we appreciate your understanding. If you have any further concerns or questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
