“Recently purchased a iPhone 14 ,took 7 days to arrive .also I payed for a pristine condition phone after inspecting the phone in my opinion it’s not in a pristine condition many pitted mark on both sides ,emailed sales with photos , but as of today I’ve had no reply”
“Ordered white mobile and got a yellow one delivered very disappointed please sort out asap checked order I asked for white .please sort out ASAP.regards .parmitage”
“The first phone I got did not work properly, it wouldn’t charge. The second phone I received was in great condition. However, neither were the colour I ordered. I flagged this to their customer service and didn’t get a final resolution.”
Dear Valued Customer,
Thank you for your review and for sharing your experience with us. We genuinely apologize for the inconvenience you faced with your phone not charging and the mix-up with the color of the models. We strive for excellence and are disappointed that we fell short in your situation.
Your feedback regarding our customer service is essential, and we are committed to addressing these concerns to ensure a more satisfactory resolution moving forward. We truly appreciate your patience and understanding. If there's anything more we can do to assist you, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Impressed with the phone I purchased, but delivery significantly later than suggested. Upon order I received an email the next day confirming the phone had been despatched and would arrive the following working day. A week later, still awaiting the phone, I received another email saying the phone had been despatched and would arrive the next working, which it eventually did - meaning the phone arrived nearly 2 weeks after order - not the 2 days suggested on the web site.”
Dear Customer,
Thank you for your 3-star review and for sharing your experience with us. We're glad to hear that you are impressed with the phone you purchased, but we truly apologize for the delays in delivery. We understand how important it is for our customers to receive their orders on time and appreciate your patience throughout this process.
Your feedback regarding delivery timelines is invaluable, and we are continuously working to improve our shipping procedures. We hope to provide you with a smoother experience in the future.
If you have any further concerns or need assistance, please don't hesitate to reach out. We appreciate your support!
Best regards,
The Smart Cellular Team
“I was told the phone had been dispatched on two occasions only to find that this was not true. The impressive website advertises overnight delivery but my experience was very different as it took over two weeks from order! The web messaging system works rather slowly but the help telephone is never answered. On a positive note the phone when it arrived was well packaged and exactly as ordered. Please stop over promising on delivery.”
Dear Customer,
Thank you for your 3-star review and for taking the time to share your experience. We're glad to hear that the phone arrived well-packaged and met your expectations. However, we sincerely apologize for the frustration caused by the delivery delays and the misinformation regarding dispatch.
We recognize the disappointment that comes with unmet delivery promises, and we appreciate your feedback on this matter. It's essential for us to improve, and your comments will help us address these issues.
If you have any further concerns or need assistance, please reach out to us. We appreciate your understanding and hope to serve you better in the future.
Best regards,
The Smart Cellular Team
“Price was good and phone is as advertised and purchased so happy with that (so far but only had it for one day). However, as per other reviews below the delivery was not great. Granted I bought it on the Tues before Easter so there were 2 Bank Holidays, however it said delivery on the 17th when I made the purchase on the 15th. I got an email late afternoon on the 16th saying it had been despatched and providing me with a tracking number. From the afternoon of the 16th to the afternoon of the 25th Royal Mail tracking just said they were expecting it. I finally got it on the 29th so not very happy with that at all. I did email them twice and they did reply both times. I was told on the 24th that it was with the courier and would be with me tomorrow, it wasn’t. When it didn’t arrive “tomorrow “ I emailed again and was told it would be with me soon. It was Tim that replied both times and the second time he did apologise for the inconvenience so I have no complaints about not being answered, just that the delivery was pants.”
“I had some I inital problems with getting my order. In the end it took 3 weeks to arrive and I was concerned that it would never turn up. Now that I finally have my handset, it is as expected. I had a variable experience with Customer Services. Sometimes I got a reply to texts and emails, sometimes I didn't but there was never anyone available if I tried to call. Those that did reply tried to help as best as they could. I still don't know what caused the delay though.”
Dear Customer,
Thank you for your 3-star review and for taking the time to share your experience with us. We're glad to hear that your handset met your expectations, but we sincerely apologize for the initial delays and your mixed experience with Customer Services.
We understand how frustrating it can be when communication isn't consistent and orders take longer than anticipated. Your feedback is immensely helpful, as it highlights the areas where we need to improve. We are committed to making our processes better so that future experiences are much more seamless.
If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and hope to serve you better next time!
Best regards,
The Smart Cellular Team
“Experience could have been better! Have used Smart Cellular before and everything was good. This time my order took 2 weeks to come and it was impossible to to talk to anyone as no one aswered the helpline and emails were not replied to. Eventually managed to get son response fron the online chat but still no explanation for the delay!”
Dear Customer,
Thank you for your 3-star review and for letting us know about your experience. We’re glad to hear you’ve had positive experiences with Smart Cellular in the past, but we sincerely apologize for the delays and communication issues you encountered this time around.
Your feedback is invaluable to us as we aim to ensure timely deliveries and responsive support. We are committed to improving our services, and your comments will help us in that effort.
If there’s anything else we can assist you with or if you have further questions, please feel free to reach out. We appreciate your understanding and hope to serve you better in the future!
Best regards,
The Smart Cellular Team
Dear Eire,
Thank you for your 3-star review! We're glad to hear that you felt relieved when your order finally arrived. We understand that a long wait can be frustrating, and we truly apologize for any inconvenience caused.
Your feedback is important to us, and we are always working to enhance our delivery processes. If you have any further comments or need assistance, please feel free to reach out. We appreciate your patience and hope to serve you better in the future!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your 3-star review! We're glad to hear that you're overall satisfied with your purchase, even though there were some delays and issues with the handset and color. We understand how frustrating it can be when things don’t go as planned.
Your feedback is important to us, and we appreciate your understanding regarding the price—it reflects our commitment to providing value. If there’s anything we can do to enhance your experience in the future, please let us know!
Best regards,
The Smart Cellular Team
Dear Sukhbir,
Thank you for your honest 3-star review! We're glad to hear that your order arrived in excellent condition and was as described. We understand that the delivery time took longer than expected, and we appreciate your patience during this process.
Your feedback is valuable to us, and we're always looking for ways to improve our service. If you have any further comments or need assistance, please don't hesitate to reach out. We hope to have the opportunity to serve you better in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 3-star review! We're glad to hear that you had a very good delivery experience and that you're enjoying your new phone. Your feedback is important to us, and we appreciate your honest thoughts.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help and hope to have the opportunity to serve you better in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your honest 3-star review! We're glad to hear that you are happy with the condition of the phone and its battery life. However, we sincerely apologize for the delay in delivery.
Your feedback is crucial to us, and we will certainly take it into account to improve our shipping times in the future. If you need any further assistance or have more feedback to share, please feel free to reach out. We appreciate your support!
Best regards,
The Smart Cellular Team
“The phone was as described and at the best price I could find. On the downside delivery took longer than expected (1 week) and when I phoned to request the tracking number I was told that the email I had received which said my phone “had been dispatched” was confusing because it hadn’t. Product is great, just expectations not managed very well.”
“The phone is perfect but i ordered the box aswell as it was a gift. I had to contact them when it wasn’t delivered. Only for them to say 2 week backlog. If they knew this why didn’t they out of courtesy let me know”
“iPhone arrived very swiftly and immaculate but I ordered a box with it as it was a gift but having called the company up to find out why my order was missing the box I was told there is a two week wait as it wasn’t in stock. This wasn’t mentioned on their website so now I have to gift it without which I explained I was disappointed about.”
Dear Valued Customer,
Thank you for your honest 3-star review. We’re glad to hear that your iPhone arrived swiftly and in immaculate condition. However, we sincerely apologize for the inconvenience regarding the missing box for your gift. We understand how important presentation can be for special occasions.
We appreciate you bringing this to our attention, and we’ll work on ensuring that our stock availability is more clearly communicated on our website. Your feedback is vital in helping us improve our services.
If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“I was recommended by a friend however I found it one of the most frustrating online purchases I have ever made.
Neither customer service or sales department responded to my emails or phone calls.
I did eventually received the iPad which seems to be of good quality.”
Dear Valued Customer,
Thank you for your feedback and for taking the time to share your experience with us. We're pleased to hear that the iPad arrived in good quality, but we sincerely apologize for the frustration you faced regarding our customer service. It’s disappointing to learn that we didn’t meet your expectations in this area.
We take your comments seriously and will work on improving our communication to ensure our customers receive timely responses. Your feedback is essential for us to enhance our services.
If there's anything further we can do to assist you or if you have any questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“The phone arrived and its condition was great, there was good communication during the delivery process was great. However the after sales service has let things down. My phone is not able to connect to the network making it unusable outside my home. All communications are subject to up to 48 hours to respond. I had a call to ask for this to be sorted out ASAP, no apology for the issue or any sense of urgency and here I am days later still waiting for it to be resolved one way or the other. It's all very well saying you provide an 18 month guarantee, but if when things go wrong it takes days to resolve then that is not great.”
Dear Matt,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that the phone arrived in great condition and that you received good communication during the delivery process.
However, we sincerely apologize for the inconvenience you’re experiencing with the network connectivity. We understand how frustrating it can be when things don’t work as expected, especially after a purchase. Your concerns regarding our after-sales service are noted, and we are actively reviewing our response times to better serve you and our customers in the future.
Please rest assured that we’re committed to resolving this issue as quickly as possible. We appreciate your patience during this process. If there’s anything further we can do to assist you, don’t hesitate to reach out.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
