“🚨 AVOID SMARTCELLULAR! No premuim delivery🚨
I recently ordered an iPhone from Smartcellular, which advertised "Free Premium Next Day Delivery" in bold letters on their website. However, my order did not arrive the next day as promised—it took 3 days to arrive, and I received no updates or apologies for the delay.
What’s even more disappointing is that after reaching out to their customer support via email multiple times, I received no response. It's unacceptable that a company refuses to acknowledge their mistakes or make any effort to resolve issues.
I was expecting quality service, but instead, I’ve been met with silence and poor communication. If you're thinking about ordering from them, I’d strongly reconsider. False advertising, terrible customer service, and no accountability!
I will not be shopping here again, and I’d advise others to stay away unless you’re okay with being ignored.
#Smartcellular #CustomerServiceFail #FalseAdvertising #DisappointedCustomer”
Dear Amit,
We sincerely apologize for the experience you had with your order and understand your frustration regarding the delivery and lack of communication from our team. It’s disappointing to hear that we did not meet your expectations, especially considering our promise of premium service.
Your feedback is incredibly valuable, and we are committed to addressing these issues to prevent them in the future. We're currently reviewing our customer support processes to ensure timely responses and better communication with our valued customers.
Thank you for bringing this to our attention, and we hope you'll consider giving us another chance in the future.
Warm regards,
Team Smart Cellular
“Phone (Samsung S10e) was great price and in pristine condition.
Next day delivery only happened after they had located phone.
15% discount code was offered but did not work. After some time on live chat I was told I had to spend over £150 to qualify but neither their website or the first person on live chat who sent me the code told me this.
Communication was poor - 0330 is not working, 0203 number constantly says you are 'second in queue' then seconds later tells you there are no customer service staff to assist and cuts you off.
Overall very happy with phone & would give 5 stars for phone but customer service, website discount info and and communications require attention.”
Hi Stephen,
Thank you for your feedback! We're pleased to hear that you are happy with your Samsung S10e and that it arrived in pristine condition. However, we sincerely apologize for the issues you experienced with delivery, the discount code, and communication. Your concerns are important to us, and we will certainly address these areas for improvement.
We appreciate your understanding and hope to provide a smoother experience in the future!
Warm regards,
Team Smart Cellular
“I recently placed 2 separate orders. 1 for an iPhone and 1 for a samsung. The Samsung was part of the next day delivery promotion but it didn't arrive the next day! After chasing it up it arrived after 3 days. The iphone wasn't part of the next day delivery deal but took a couple of weeks to arrive which was longer than expected. Overall not a bad experience as the phones arrived in the condition expected and the prices were reasonable once the discount code had been applied. They also said I'd get free earpods but they haven't shown up yet but it seems I have to email to request them so will see.”
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We're glad to hear that both phones arrived in the expected condition and that you found our prices reasonable. However, we sincerely apologize for the delivery delays you encountered. Your feedback regarding the free earpods is also noted, and we appreciate your patience as we work to ensure customer satisfaction.
We hope to have the opportunity to serve you better in the future!
Warm regards,
Team Smart Cellular
“My order was extremely delayed and took almost 3 weeks to deliver. After many emails chasing, I spoke to Kimberely in customer service and she was excellent. She apologised and reassuringly promised a next day delivery. The phone arrived the next morning and was in excellent condition. Thank you Kimberely much appreciated. Phone was a great price.”
“Kim confirming the funds was very proactive.
However, the £416 I was quoted for the phone reduced initially to £150 when they received my phone! Apparently the side buttons showed wear and tear but you could have these sorted for about £50.
It got back up to £210 in the end but still way below my expectations.
You’re stuck as they have your phone…..
I’ve used them once but won’t be going back again…..”
“Recently purchased a iPhone 14 ,took 7 days to arrive .also I payed for a pristine condition phone after inspecting the phone in my opinion it’s not in a pristine condition many pitted mark on both sides ,emailed sales with photos , but as of today I’ve had no reply”
“Ordered white mobile and got a yellow one delivered very disappointed please sort out asap checked order I asked for white .please sort out ASAP.regards .parmitage”
“The first phone I got did not work properly, it wouldn’t charge. The second phone I received was in great condition. However, neither were the colour I ordered. I flagged this to their customer service and didn’t get a final resolution.”
Dear Valued Customer,
Thank you for your review and for sharing your experience with us. We genuinely apologize for the inconvenience you faced with your phone not charging and the mix-up with the color of the models. We strive for excellence and are disappointed that we fell short in your situation.
Your feedback regarding our customer service is essential, and we are committed to addressing these concerns to ensure a more satisfactory resolution moving forward. We truly appreciate your patience and understanding. If there's anything more we can do to assist you, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Impressed with the phone I purchased, but delivery significantly later than suggested. Upon order I received an email the next day confirming the phone had been despatched and would arrive the following working day. A week later, still awaiting the phone, I received another email saying the phone had been despatched and would arrive the next working, which it eventually did - meaning the phone arrived nearly 2 weeks after order - not the 2 days suggested on the web site.”
Dear Customer,
Thank you for your 3-star review and for sharing your experience with us. We're glad to hear that you are impressed with the phone you purchased, but we truly apologize for the delays in delivery. We understand how important it is for our customers to receive their orders on time and appreciate your patience throughout this process.
Your feedback regarding delivery timelines is invaluable, and we are continuously working to improve our shipping procedures. We hope to provide you with a smoother experience in the future.
If you have any further concerns or need assistance, please don't hesitate to reach out. We appreciate your support!
Best regards,
The Smart Cellular Team
“I was told the phone had been dispatched on two occasions only to find that this was not true. The impressive website advertises overnight delivery but my experience was very different as it took over two weeks from order! The web messaging system works rather slowly but the help telephone is never answered. On a positive note the phone when it arrived was well packaged and exactly as ordered. Please stop over promising on delivery.”
Dear Customer,
Thank you for your 3-star review and for taking the time to share your experience. We're glad to hear that the phone arrived well-packaged and met your expectations. However, we sincerely apologize for the frustration caused by the delivery delays and the misinformation regarding dispatch.
We recognize the disappointment that comes with unmet delivery promises, and we appreciate your feedback on this matter. It's essential for us to improve, and your comments will help us address these issues.
If you have any further concerns or need assistance, please reach out to us. We appreciate your understanding and hope to serve you better in the future.
Best regards,
The Smart Cellular Team
“Price was good and phone is as advertised and purchased so happy with that (so far but only had it for one day). However, as per other reviews below the delivery was not great. Granted I bought it on the Tues before Easter so there were 2 Bank Holidays, however it said delivery on the 17th when I made the purchase on the 15th. I got an email late afternoon on the 16th saying it had been despatched and providing me with a tracking number. From the afternoon of the 16th to the afternoon of the 25th Royal Mail tracking just said they were expecting it. I finally got it on the 29th so not very happy with that at all. I did email them twice and they did reply both times. I was told on the 24th that it was with the courier and would be with me tomorrow, it wasn’t. When it didn’t arrive “tomorrow “ I emailed again and was told it would be with me soon. It was Tim that replied both times and the second time he did apologise for the inconvenience so I have no complaints about not being answered, just that the delivery was pants.”
“I had some I inital problems with getting my order. In the end it took 3 weeks to arrive and I was concerned that it would never turn up. Now that I finally have my handset, it is as expected. I had a variable experience with Customer Services. Sometimes I got a reply to texts and emails, sometimes I didn't but there was never anyone available if I tried to call. Those that did reply tried to help as best as they could. I still don't know what caused the delay though.”
Dear Customer,
Thank you for your 3-star review and for taking the time to share your experience with us. We're glad to hear that your handset met your expectations, but we sincerely apologize for the initial delays and your mixed experience with Customer Services.
We understand how frustrating it can be when communication isn't consistent and orders take longer than anticipated. Your feedback is immensely helpful, as it highlights the areas where we need to improve. We are committed to making our processes better so that future experiences are much more seamless.
If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and hope to serve you better next time!
Best regards,
The Smart Cellular Team
“Experience could have been better! Have used Smart Cellular before and everything was good. This time my order took 2 weeks to come and it was impossible to to talk to anyone as no one aswered the helpline and emails were not replied to. Eventually managed to get son response fron the online chat but still no explanation for the delay!”
Dear Customer,
Thank you for your 3-star review and for letting us know about your experience. We’re glad to hear you’ve had positive experiences with Smart Cellular in the past, but we sincerely apologize for the delays and communication issues you encountered this time around.
Your feedback is invaluable to us as we aim to ensure timely deliveries and responsive support. We are committed to improving our services, and your comments will help us in that effort.
If there’s anything else we can assist you with or if you have further questions, please feel free to reach out. We appreciate your understanding and hope to serve you better in the future!
Best regards,
The Smart Cellular Team
Dear Eire,
Thank you for your 3-star review! We're glad to hear that you felt relieved when your order finally arrived. We understand that a long wait can be frustrating, and we truly apologize for any inconvenience caused.
Your feedback is important to us, and we are always working to enhance our delivery processes. If you have any further comments or need assistance, please feel free to reach out. We appreciate your patience and hope to serve you better in the future!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your 3-star review! We're glad to hear that you're overall satisfied with your purchase, even though there were some delays and issues with the handset and color. We understand how frustrating it can be when things don’t go as planned.
Your feedback is important to us, and we appreciate your understanding regarding the price—it reflects our commitment to providing value. If there’s anything we can do to enhance your experience in the future, please let us know!
Best regards,
The Smart Cellular Team
Dear Sukhbir,
Thank you for your honest 3-star review! We're glad to hear that your order arrived in excellent condition and was as described. We understand that the delivery time took longer than expected, and we appreciate your patience during this process.
Your feedback is valuable to us, and we're always looking for ways to improve our service. If you have any further comments or need assistance, please don't hesitate to reach out. We hope to have the opportunity to serve you better in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 3-star review! We're glad to hear that you had a very good delivery experience and that you're enjoying your new phone. Your feedback is important to us, and we appreciate your honest thoughts.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help and hope to have the opportunity to serve you better in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your honest 3-star review! We're glad to hear that you are happy with the condition of the phone and its battery life. However, we sincerely apologize for the delay in delivery.
Your feedback is crucial to us, and we will certainly take it into account to improve our shipping times in the future. If you need any further assistance or have more feedback to share, please feel free to reach out. We appreciate your support!
Best regards,
The Smart Cellular Team
