Smart Cellular have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I bought a iPhone 15 pro max in pristine condition arrived very quickly and it was like new, I am very satisfied it's perfect great price to would highly recommend to anyone
”
- Ste****
“
I had a great experience at Smart Cellular. The technician was very professional and knowledgeable. They fixed my phone quickly and the price was very reasonable compared to other repair shops.
”
- Anony****
“
I was very sceptical to buy a used mobile phone from Smart Cellular, a company I hadn’t heard much about, however I purchased this iPhone XR for a great price, the condition was excellent as I had asked for and it arrived on time with a 24 month guarantee. The phone and battery life are working extremely well and I’m delighted with my purchase. I feel I really did get a great deal!
”
- Anony****
“
Excellent service with affordable prices. Delivery was prompt and well packaged. Will do business again, I'm sure.
”
- C****
“
Delivery was incredibly fast, and the 24-month warranty provides great peace of mind.
”
- Atif A****
“
Excellent company.
Communication and delivery swift and efficient. Very good product.
Thoroughly recommend.
”
- J****
“
They took 2 weeks to respond to my emails and send me a returns label.
”
- Anony****
“
Slow to dispatch, item not as described, bought excellent/pristine, screen scratched, phone casement damaged. Slow to respond to emails to arrange returns
”
- Anony****
“
Be wary of dodgy sales/ returns responses too that are evidently just keeping you hanging on whilst they hold on to your money.
”
- Rob Tea****
“
It didn't work (wouldn't connect to internet) and so I returned it for a refund, but due to lack of internet connection couldn't prepare it properly for return, eg it was still passcode locked.
”
- Anna McG****
“
I have no idea when I’ll receive my phone or a refund.
”
- A***
“
-They later contacted me to let me know that they didn't have it in stock and offered me a lesser model with a partial refund to match that handset's advertised price.
”
- Anony****
“
Very good service
”
- Anony****
“
Great service from Smart Cellular. I contacted them via email after ordering to change the storage option and they called me to confirm everything quickly.
The phone was dispatched the same day and arrived the next morning in perfect condition.
Fast, efficient and excellent communication — highly recommended. I would definitely use them again.
”
- E***
“
excellent service fron tony
”
- Anony****
