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Smart Cellular Reviews

4.1 Rating 4,769 Reviews
B-
Happiness Grade

Smart Cellular have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

94.04%
Industry Average
Good price and quick delivery. Too soon to tell how the phone is, but it looks great!
- I**
Amazing price, amazing phone,my son is very happy.
- Anony****
Very pleased with my phone, delivery was spot on and the price was great, hope to do business again, thank you
- Anony****
A-

Delivery - Fast

85.99%
Industry Average
Good price and quick delivery. Too soon to tell how the phone is, but it looks great!
- I**
Phone great, delivery delayed. It was slow to contact customer service but once in communication the personal were very helpful.
- Anony****
The Samsung was part of the next day delivery promotion but it didn't arrive the next day! After chasing it up it arrived after 3 days.
- Anony****
F

Returns Process - Difficult

30.00%
Industry Average
Took 3 weeks to arrive despite receiving a phoney dispatch notification. I cancelled the phone after 1 week - heard nothing Messaged (I have the transcript) emailed returns@ & sales@ and telephoned 3 weeks later the phone arrived after I should have been refunded Stay away it seems they send out the wrong colours and take ages to do so.
- D****
I received INCREDIBLY rude customer service; she told me that what I had been told by an online chat about the timing of returns (that I was in time) was irrelevant: and also the advice that she herself had given me a few days before this call (“I’ll arrange a refund for you”) was also irrelevant :”you signed up to our terms and conditions”.
- Anony****
I phoned an emailed multiple times over the course of the following 6 weeks, each time being told they had emailed the returns department but had not received a reply.
- Benj****
F

Refunds - Difficult

32.89%
Industry Average
My phone was 1o odd days late...kept on appologising.These people have no idea what the other department doing. Takes them 2 days to answer. The phone service is only to pass on massages I cancelled the order,and also got email to confirm,but the despatch team has no idea...so I get my phone which I returned via the courier still waiting refund which they say takes 10 days
- Rajan P****
Ordered on the 9th, no delivery yet. Have emailed many times for a refund. No refund as of today 21/06. Keep away from this company and keep your monies safe
- Ghulam A****
I want a refund.
- Ra****
88.70%
Industry Average
Wonderful customer service. Phone arrived in perfect condition, as if never used. It did take some time but the team kept me updated.
- Alice B****
Excellent communication and customer service and my phone is like brand new 👍
- Antony Paol****
Phone great, delivery delayed. It was slow to contact customer service but once in communication the personal were very helpful.
- Anony****