Smart Cellular have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I bought an iphone 13 pro in fair condition. Phone was far below market value so got a real bargain. phone was in flawless condition. Battery Health was 80% which is below the advertised 85% and above - howerver at such a good price im more than happy to live with it as the battery is healthy and charge lasts all day.
”
- R***
“
Very good phone at a good price. There was a delay due to the company being busy however it was worth the wait
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- J***
“
Be wary - hook web price/protracted haggling tactics .
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- D**
“
Recently, I purchased a 16 Pro Max from Smart Cellular in excellent condition. I am very happy with my phone; it was in like-new condition. Fast delivery, perfect packaging. I'll definitely purchase from them again.
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- Anony****
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Very pleased with refurbished Apple iPhone. As described as quick delivery and good communication
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- M***
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No problem with customer service,fast delivery, well packaged, phone like new,no marks or chips,slight problem with camera but that was on me,all good now.
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- Anony****
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They took 2 weeks to respond to my emails and send me a returns label.
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- Anony****
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Slow to dispatch, item not as described, bought excellent/pristine, screen scratched, phone casement damaged. Slow to respond to emails to arrange returns
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- Anony****
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Be wary of dodgy sales/ returns responses too that are evidently just keeping you hanging on whilst they hold on to your money.
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- Rob Tea****
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The company received the return, but more than 3 months later, I am still waiting for my £209 refund.
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- Suraj****
“
Despite several emails going around in circles with their representative called Kevin, messages after telephone calls as no one is available to take my call, and messaging directly on Facebook messenger, I have not received a refund yet.
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- Anony****
“
Buying from Smart Cellular turned into a multi-month saga of fake dispatch updates, missing stock, and an endless cycle of empty promises regarding a simple refund.
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- T**
“
Good service overall helped by John over the phone sold a phone to them and got money same day quick and easy would recommend to anyone 👍
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- Anony****
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The service was easy and quick.
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- Jennifer Ba****
“
Excellent service from Smart Cellular. The phone arrived in fantastic condition and I was pleasantly surprised to receive a free upgrade, which was a brilliant touch. The device works perfectly and I'm extremely happy with my purchase. Great value for money and I wouldn't hesitate to recommend Smart Cellular to anyone looking for a quality refurbished phone. Thank you!
”
- A****
