Smart Cellular Reviews

4.0 Rating 2,341 Reviews
C
Happiness Grade

Smart Cellular have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

92.65%
Industry Average
First class product & delivered the next day! SmartCellular contacted me regarding the phone colour and was very helpful on the choice. I found the price very competitive. I would certainly deal with SmartCellular again.
- D****
Purchased iPhone 13 pro, very happy with phone, condition as described, very competitive price and prompt delivery. Will recommend to friends and family.
- Ra****
I was very happy with my recent purchase of an iPhone 11 Pro Max for my daughter it was in great condition and was delivered on time. It was easy to pick the right phone at the right price online and I was kept informed throughout with emails. I will definitely use Smart Cellular next time I need a phone.
- P****
A-

Delivery - Fast

83.81%
Industry Average
Phone is as described, pleased with 87% battery health, marked as 4 star as delivery was not next day as per order. Keep getting asked to give 5 star review in order to get free gift but want to give honest review.
- Anony****
Purchased iPhone 13 pro, very happy with phone, condition as described, very competitive price and prompt delivery. Will recommend to friends and family.
- Ra****
Great choice of iPhones, fast delivery and very happy with my iPhone, it is pristine as described
- Anony****
F

Returns Process - Difficult

15.38%
Industry Average
When the phone did arrive,I sent it back 2 days later,unopened,in it's original packaging,by recorded delivery,their returns policy states that the item must be returned within 14 days of receiving.
- Anony****
The wrong phone was despatched (mistakes happen) Smart Cellular offered to replace, providing me with a pre-paid returns label. I was unable to be without a phone so accepted a part refund, being the difference between what I had paid and the value of the phone I received. This all took a while but, in the end a fair result. z the phone (iphone 12)? is working well.
- Anony****
Terrible experiance using this company, used them twice and both times they got the order wrong badly, wrong sized memory on phone and wrong colours and one is locked when i ordered an unlocked phone, both times the delivery was over weeks late with no offer of compensation for inconvienance or even any useful update information offered just endless back and forthing before the phones arrived and both occasions the order was completly wrong bar the model of phone Will be unlocking the locked phone at my own convienance instead of even attempting to navigate the returns ordeal all over again Will be seeking a phone elsewhere in the future i reckon
- Anony****
F

Refunds - Difficult

29.03%
Industry Average
Visually iPhone excellent condition Had to send back as sound tinny & battery lost its charge rapidly Top marks for no issue return - just awaiting refund
- Anony****
I immediately contacted Smartcellular requesting a partial refund as the phone meets their “excellent” rather than “pristine” grading.
- Stephen Wood****
I contacted them and advised that I'd like to return the phone for a refund and they told me to go ahead.
- Gerard Do****
86.90%
Industry Average
Best customer service. The phone can’t quickly and was in perfect condition.
- Ant****
Bought an iPhone for my son, never heard of a company before. Had first class service from start to the end. iPhone 12 cheaspet of all sites I have searched. Printine condition like new. Battery 87%. All good.
- A**
Excellent service by Katie she phone me to say founds were in my account and they were there fast service. I highly rate smartcellular for selling your phone.
- Wayne E****