Smart Cellular have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Good price and quick delivery. Too soon to tell how the phone is, but it looks great!
”
- I**
“
Amazing price, amazing phone,my son is very happy.
”
- Anony****
“
Very pleased with my phone, delivery was spot on and the price was great, hope to do business again, thank you
”
- Anony****
“
Good price and quick delivery. Too soon to tell how the phone is, but it looks great!
”
- I**
“
Phone great, delivery delayed. It was slow to contact customer service but once in communication the personal were very helpful.
”
- Anony****
“
The Samsung was part of the next day delivery promotion but it didn't arrive the next day! After chasing it up it arrived after 3 days.
”
- Anony****
“
Took 3 weeks to arrive despite receiving a phoney dispatch notification.
I cancelled the phone after 1 week - heard nothing
Messaged (I have the transcript) emailed returns@ & sales@ and telephoned
3 weeks later the phone arrived after I should have been refunded
Stay away it seems they send out the wrong colours and take ages to do so.
”
- D****
“
I received INCREDIBLY rude customer service; she told me that what I had been told by an online chat about the timing of returns (that I was in time) was irrelevant: and also the advice that she herself had given me a few days before this call (“I’ll arrange a refund for you”) was also irrelevant :”you signed up to our terms and conditions”.
”
- Anony****
“
I phoned an emailed multiple times over the course of the following 6 weeks, each time being told they had emailed the returns department but had not received a reply.
”
- Benj****
“
My phone was 1o odd days late...kept on appologising.These people have no idea what the other department doing. Takes them 2 days to answer. The phone service is only to pass on massages
I cancelled the order,and also got email to confirm,but the despatch team has no idea...so I get my phone which I returned via the courier still waiting refund which they say takes 10 days
”
- Rajan P****
“
Ordered on the 9th, no delivery yet. Have emailed many times for a refund. No refund as of today 21/06. Keep away from this company and keep your monies safe
”
- Ghulam A****
“
I want a refund.
”
- Ra****
“
Wonderful customer service. Phone arrived in perfect condition, as if never used. It did take some time but the team kept me updated.
”
- Alice B****
“
Excellent communication and customer service and my phone is like brand new 👍
”
- Antony Paol****
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Phone great, delivery delayed. It was slow to contact customer service but once in communication the personal were very helpful.
”
- Anony****