Smart Cellular have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Very good phone at a good price. There was a delay due to the company being busy however it was worth the wait
”
- J***
“
Be wary - hook web price/protracted haggling tactics .
”
- D**
“
Excellent customer service, good price, phone as described and received by stated date
”
- Anony****
“
Recently, I purchased a 16 Pro Max from Smart Cellular in excellent condition. I am very happy with my phone; it was in like-new condition. Fast delivery, perfect packaging. I'll definitely purchase from them again.
”
- Anony****
“
Very pleased with refurbished Apple iPhone. As described as quick delivery and good communication
”
- M***
“
No problem with customer service,fast delivery, well packaged, phone like new,no marks or chips,slight problem with camera but that was on me,all good now.
”
- Anony****
“
They took 2 weeks to respond to my emails and send me a returns label.
”
- Anony****
“
Slow to dispatch, item not as described, bought excellent/pristine, screen scratched, phone casement damaged. Slow to respond to emails to arrange returns
”
- Anony****
“
Be wary of dodgy sales/ returns responses too that are evidently just keeping you hanging on whilst they hold on to your money.
”
- Rob Tea****
“
Asked for refund and ordered phone elsewhere which was sent the following day! 29th of July and still have not received my refund.
”
- Casey H****
“
I ordered a phone believing it would arrive in 2-3 working days. I was then called and told they didn't have my phone in stock but could 'maybe' offer a differernt colour. i was promised numerous times that they would sort this out and get back to me - but nothing. I've now requested a refund - still waiting for a response.
”
- N***
“
I ordered a refurbished iPhone on 10th June with a suggested delivery date of 15th. I am still waiting for a date for delivery and I have had a ‘very sorry we have experienced a high volume of orders response’. I’ve now asked for a refund or delivery asap. I will wait and see if I get a response.
”
- Anony****
“
I highly recommend Smart Cellular. Their customer service is amazing and they answer questions super fast. I will definitely be shopping with them again.
”
- Anony****
“
Good service all round.
”
- D L****
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No problem with customer service,fast delivery, well packaged, phone like new,no marks or chips,slight problem with camera but that was on me,all good now.
”
- Anony****
