Smart Cellular have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I purchased an Iphone 12. The condition is perfect. It was listed as pristine and it certainly was. The casing doesn't show any wear so you wouldn't think that it has been pre owned. Delivery was great it arrived 2 days after it was ordered, as stated. The purchase price was reasonable and affordable, for a nearly new item.
I would in future most definitely use Smart Cellular again. Great product and great service.
”
- Christopher Whe****
“
Ordered a Samsung S22 Ultra which duly arrived promptly well packaged. The handset is in pristine condition as advertised. Excellent price and good communications after a minor hic-up. Very happy with the Ease of the transaction even though I ordered as a quest using my PayPal account. I will recommend Smart Cellular friends and colleagues
”
- Anthony H****
“
Phone arrived within the next day, best price I could find, fab customer service
”
- Anony****
“
I purchased an Iphone 12. The condition is perfect. It was listed as pristine and it certainly was. The casing doesn't show any wear so you wouldn't think that it has been pre owned. Delivery was great it arrived 2 days after it was ordered, as stated. The purchase price was reasonable and affordable, for a nearly new item.
I would in future most definitely use Smart Cellular again. Great product and great service.
”
- Christopher Whe****
“
Delighted with the excellent service, and unbeatable (by quite a lot) price for my 'Pristine' Samsung S23.
Exactly as described i.e. like new
Quick delivery, and a great warranty.
Very solid bespoke packaging
Delighted
”
- D***
“
I was very happy with the service of this company. The product was as described and the warranty gives added leave of mind. The communication could have been better concerning delivery but overall a good service and good product
”
- Anony****
“
I received INCREDIBLY rude customer service; she told me that what I had been told by an online chat about the timing of returns (that I was in time) was irrelevant: and also the advice that she herself had given me a few days before this call (“I’ll arrange a refund for you”) was also irrelevant :”you signed up to our terms and conditions”.
”
- Anony****
“
I phoned an emailed multiple times over the course of the following 6 weeks, each time being told they had emailed the returns department but had not received a reply.
”
- Benj****
“
Have contacted the Returns email address where Rebecca gave me instructions on how and where to send it back to them.
”
- Bob ****
“
The phone I received was not that I ordered and I got it late for 3 days. When contacting customer service about return and refund, they just not reaching back to me.
”
- Natalija Moro****
“
I agree with other dissatisfied customers. They don’t answer phone calls or emails. I returned a phone which was signed for at their end. I have documentary proof. I ordered a different iPhone. Still not received and my refund hasn’t been issued. Unless something drastic happens I am finished with Smart Cellular. Totally disgruntled customer. Nothing to recommend them.
”
- George M****
“
End of week and still no phone, called again and was told that there was a delay on shipping but would be with me by end of next week - end of week still no phone - called up and given the option of cancelling for full refund or waiting for the phone.
”
- Anony****
“
I purchased an Iphone 12. The condition is perfect. It was listed as pristine and it certainly was. The casing doesn't show any wear so you wouldn't think that it has been pre owned. Delivery was great it arrived 2 days after it was ordered, as stated. The purchase price was reasonable and affordable, for a nearly new item.
I would in future most definitely use Smart Cellular again. Great product and great service.
”
- Christopher Whe****
“
Phone arrived within the next day, best price I could find, fab customer service
”
- Anony****
“
Exactly performed as required. Excellent product and service.
”
- Anony****