Smart Cellular have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Very good phone at a good price. There was a delay due to the company being busy however it was worth the wait
”
- J***
“
Be wary - hook web price/protracted haggling tactics .
”
- D**
“
Excellent customer service, good price, phone as described and received by stated date
”
- Anony****
“
No problem with customer service,fast delivery, well packaged, phone like new,no marks or chips,slight problem with camera but that was on me,all good now.
”
- Anony****
“
The phone was as described. Customer service was very poor. Delivery not as stated and very slow.
”
- Suzanne Bo****
“
Excellent service with affordable prices. Delivery was prompt and well packaged. Will do business again, I'm sure.
”
- C****
“
They took 2 weeks to respond to my emails and send me a returns label.
”
- Anony****
“
Slow to dispatch, item not as described, bought excellent/pristine, screen scratched, phone casement damaged. Slow to respond to emails to arrange returns
”
- Anony****
“
Be wary of dodgy sales/ returns responses too that are evidently just keeping you hanging on whilst they hold on to your money.
”
- Rob Tea****
“
I contacted Smart Cellular to arrange a return and request a refund.
”
- Franc****
“
I will update this review when I eventually receive the refund and see how long this process takes for order no.
”
- Anony****
“
To add insult to injury my refund took 5 WEEKS!! to be processed.
”
- Gareth L****
“
No problem with customer service,fast delivery, well packaged, phone like new,no marks or chips,slight problem with camera but that was on me,all good now.
”
- Anony****
“
What really stood out was the service from both Tony and Jake.
”
- Reed Nykif****
“
Excellent customer service, good price, phone as described and received by stated date
”
- Anony****
