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Smart Cellular Reviews

4.1 Rating 4,974 Reviews
B-
Happiness Grade

Smart Cellular have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

95.35%
Industry Average
Fantastic phone and service at a great price!
- Anony****
Purchased a refurbished iPhone. Excellent quality at a very reasonable price.
- Anony****
Great price and great quality phone
- Anony****
A-

Delivery - Fast

87.95%
Industry Average
Quick delivery
- Anony****
Very good service and delivery Pleased with phone
- G***
Very pleased with the phone, quick delivery. It’s a present so haven’t seen yet how it works. But this is the 4th time ordering and never any problems
- Anony****
F

Returns Process - Difficult

26.67%
Industry Average
Be wary of dodgy sales/ returns responses too that are evidently just keeping you hanging on whilst they hold on to your money.
- Rob Tea****
Took twenty onedays to obtain returns label.
- Philippe Macef****
I sent two phones into sell, the price I was quoted was not met, and was offered a stupid price, I have asked for my phones to be returned numerous times and I’m still battling for them to be returned. I would not use this company or recommend them. I was told my phones were with the returns department and would be shipped back last Monday. And I’m still getting offers to sell, they are not listening to my request.
- Ian K****
E

Refunds - Difficult

40.31%
Industry Average
I've asked for a refund/replacement of appropriate quality - we'll see how they respond.
- Nigel Lawr****
If I could give 0 stars I would, we ordered two phones on the 1st December, delivery stated 3rd December. We are now on the 12th December and still no phones. They won't refund, won't reply, won't answer the phone.
- Anony****
The worst company I have ever dealt with. Royal Mail returned my order after a failed delivery and 9 days later I am still awaiting confirmation of a refund or re-delivery. They don't answer the phone or reply to emails.
- Anony****
90.78%
Industry Average
Fantastic phone and service at a great price!
- Anony****
I purchased a iPhone 15 pro max, what a lovely phone, exactly how it was described, works perfectly. Really pleased with the service from Smart Cellular.
- Pete Ran****
Very good service and great customer care
- Adam K****