Smart Cellular Reviews

“ Phone as described, good condition, good price, delivered quickly happy with purchase, didn’t needy contact or return ”

“ Phone (Samsung S10e) was great price and in pristine condition. ”

“ Good price and quick delivery. Too soon to tell how the phone is, but it looks great! ”

“ Great service. Good comms throughout, Royal Mail tracked delivery, speedy, new phone in great condition, was slightly cheaper than anywhere else. Battery condition was good. Really pleased. ”

“ 🚨 AVOID SMARTCELLULAR! No premuim delivery🚨 I recently ordered an iPhone from Smartcellular, which advertised "Free Premium Next Day Delivery" in bold letters on their website. ”

“ Great phone in excellent condition, would recommend them . Quick delivery. ”

“ Took 3 weeks to arrive despite receiving a phoney dispatch notification. I cancelled the phone after 1 week - heard nothing Messaged (I have the transcript) emailed returns@ & sales@ and telephoned 3 weeks later the phone arrived after I should have been refunded Stay away it seems they send out the wrong colours and take ages to do so. ”

“ I received INCREDIBLY rude customer service; she told me that what I had been told by an online chat about the timing of returns (that I was in time) was irrelevant: and also the advice that she herself had given me a few days before this call (“I’ll arrange a refund for you”) was also irrelevant :”you signed up to our terms and conditions”. ”

“ I phoned an emailed multiple times over the course of the following 6 weeks, each time being told they had emailed the returns department but had not received a reply. ”

“ An absolute sham of a company. Took 3 weeks to receive my order despite dozens of emails to confirm a delivery date, and then a further 3 weeks to get a refund despite the website stating that they would process the same day they receive the item. AVOID AT ALL COST! ”

“ Phones advertised were clearly NOT AVAILABLE. Telephone calls went unanswered emails prompted false promises of delivery. Six weeks later, and 4 weeks after cancelling the order due to non delivery, a refund was made after intervention by my credit card company. ”

“ Again, I contacted the company and said that, as my phone had not been dispatched, please cancel the order and issue a refund. ”

“ Great service. Good comms throughout, Royal Mail tracked delivery, speedy, new phone in great condition, was slightly cheaper than anywhere else. Battery condition was good. Really pleased. ”

“ Excellent service, phone spec was exactly as described and delivered on time, great value for money. Would use again. ”

“ Took nearly two weeks to receive my order Email and called numerous times, without getting a definitive response Customer service was poor. All they needed to do was update my order and seem like they cared Eventually spoke to someone who gave a damn and received it shortly afterwards When order arrived it was exactly as described Very happy with the phone Please improve customer service ”