Login
Start Free Trial Are you a business? Click Here

Smart Cellular Reviews

4.1 Rating 5,125 Reviews
C
Happiness Grade

Smart Cellular have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

92.96%
Industry Average
I bought an iphone 13 pro in fair condition. Phone was far below market value so got a real bargain. phone was in flawless condition. Battery Health was 80% which is below the advertised 85% and above - howerver at such a good price im more than happy to live with it as the battery is healthy and charge lasts all day.
- R***
Very good phone at a good price. There was a delay due to the company being busy however it was worth the wait
- J***
Be wary - hook web price/protracted haggling tactics .
- D**
A-

Delivery - Fast

85.38%
Industry Average
Recently, I purchased a 16 Pro Max from Smart Cellular in excellent condition. I am very happy with my phone; it was in like-new condition. Fast delivery, perfect packaging. I'll definitely purchase from them again.
- Anony****
Very pleased with refurbished Apple iPhone. As described as quick delivery and good communication
- M***
No problem with customer service,fast delivery, well packaged, phone like new,no marks or chips,slight problem with camera but that was on me,all good now.
- Anony****
F

Returns Process - Difficult

10.00%
Industry Average
They took 2 weeks to respond to my emails and send me a returns label.
- Anony****
Slow to dispatch, item not as described, bought excellent/pristine, screen scratched, phone casement damaged. Slow to respond to emails to arrange returns
- Anony****
Be wary of dodgy sales/ returns responses too that are evidently just keeping you hanging on whilst they hold on to your money.
- Rob Tea****
E

Refunds - Difficult

36.49%
Industry Average
They called me again the following day and asked the same thing and again I said thanks but no if you don’t have black one I’ll just have a refund.
- Anony****
SmartCellular’s communication is poor. I cancelled an order and emailed regarding a refund to which I had no reply for weeks. After finally agreeing mutually a refund, I have been waiting over 2 weeks. Altogether, I have been waiting for 2 months for an order that was never delivered due to delays as well as a refund. Poor service.
- Anony****
Now after another 5 weeks I still haven’t had the refund.
- Francesca Ba****
87.83%
Industry Average
Good service overall helped by John over the phone sold a phone to them and got money same day quick and easy would recommend to anyone 👍
- Anony****
The service was easy and quick.
- Jennifer Ba****
Excellent service from Smart Cellular. The phone arrived in fantastic condition and I was pleasantly surprised to receive a free upgrade, which was a brilliant touch. The device works perfectly and I'm extremely happy with my purchase. Great value for money and I wouldn't hesitate to recommend Smart Cellular to anyone looking for a quality refurbished phone. Thank you!
- A****