Dear Glenn,
Thank you for your fantastic 5-star review! We're delighted to hear that your iPhone 14 Pro arrived quickly and in excellent condition. It’s great to know that you find it working well for you and that you feel the price was reasonable.
We truly appreciate your feedback and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you are very happy with your phone and that you had a positive experience with us. Your satisfaction is our top priority, and we can't wait to assist you again in the future!
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your fantastic 5-star review! We're so glad to hear that your phone arrived well-packaged and in great condition, and that the setup was easy for you. Good communication is important to us, and we're happy to know you found our service satisfactory at a good price.
We appreciate your support and look forward to serving you again!
Warm regards,
Team Smart Cellular
“They upgraded my choice as i didn’t mind what colour I had. Bonus. Nothing else to pay.
Everything perfect. Very happy and switch from old phone incredibly easy.
Kept me informed about delivery.
Highly recommend.”
Dear Reviewer,
Thank you for your amazing 5-star review! We're thrilled to hear that you loved the upgrade and found the switch to your new phone so easy. Keeping our customers informed is a priority for us, and it’s fantastic to know you appreciated that as well.
Your recommendation means a lot to us, and we're here whenever you need us in the future!
Warm regards,
Team Smart Cellular
“Do not use this company...the price the offer before posting is nowhere what they want to offer when they received your phone.
I sent a brand new phone which I had swapped on insurance swap out, when this company received it they tried to claim it was damaged.
I rejected their offer, 3 weeks later I am still waiting for the return of my phone. Shocking service”
Dear Reviewer,
We’re sorry to hear about your experience with us. We understand how frustrating it can be when expectations aren’t met, and we appreciate you bringing this to our attention. Our goal is to provide clear communication and a smooth process for all customers, and we will certainly look into your feedback regarding the return of your phone.
Thank you for your patience, and we hope for the opportunity to improve your experience with Smart Cellular in the future.
Warm regards,
Team Smart Cellular
“Do not use Smart Cellular. They offer you a high price for your mobile and then when they have the phone in hand they offer you 50% of the price and then put you in a corner by not returning your phone. I’ve been asking for them to return my device for 2 weeks now. I’m having to open a police case to hope I get my phone back
Do not use this company at all. Avoid them at all costs. Spread the word.”
“Atrocious company to deal with. Never again.
Sent phone to them, and within 48 hours my pristine phone had scratches on the side and was offered £180 instead of £420 indicated. When I purchased phone from Apple I put in a wallet type case and it did not come out until I send it to this company. No way did it have scratches. I declined offer and requested phone return.
The points raised in my email were never answered just them trying to push me into a slightly increased offer. Eventually they offered £280.
After 8 emails from me of which 7 'contained send my device back' or 'I require £350 for the phone' I had to threaten legal action.
No one answers the phone and live chat took 1 hour 36 mins for someone to respond. By this time I had given up.
However, today Tony J from accounts team rang and immediately paid £350 into my account. His service was excellent and is a credit to Smartcellular.
I wonder if they had already sold my phone and could not actually send it back as their offers continually went up and no regard was given to my return requests in any email
Personally will never deal with them again.”
Dear Silvia,
Thank you for your amazing 5-star review! We're delighted to hear that your second purchase of the iPhone 13 arrived in excellent condition and that your son is so happy with it. We pride ourselves on prompt delivery and ensuring our customers are satisfied, so your feedback means a lot to us!
We truly appreciate your trust in Smart Cellular and can’t wait to help you with your future purchases!
Warm regards,
Team Smart Cellular
“My family and I have used Smart Cellular for quite a few years and have always been delighted with both the phones and the service. Once when I bought an android phone for my wife there was a problem with it (nothing to do with the phone) and Smart Cellular exchanged it for an iPhone with no problems.”
Dear Graham,
Thank you for your wonderful 5-star review! We're thrilled to know that you and your family have been delighted with both our phones and service over the years. We strive to ensure our customers are satisfied, and we're glad we could assist you with your wife’s phone issue seamlessly.
Your continued trust in Smart Cellular means the world to us, and we look forward to serving you for many more years to come!
Warm regards,
Team Smart Cellular
“What a great company to buy your phone from this is the second I have purchased in the last few years and the service and quality is second to non, deliver is exemplary”
Dear Welshian,
Thank you for your fantastic 5-star review! We're thrilled to hear that this is your second purchase with us and that both your service and the quality of our products have impressed you. Delivering excellence is our goal, and it’s wonderful to know that you’re satisfied!
We sincerely appreciate your continued trust in Smart Cellular and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Ordered pixel 8 a week ago good condition.
Received new phone with cable and SIM pin.
Condition was great, actually better than I expected.
Delivered next day so very happy.”
Dear Daniel,
Thank you for your fantastic 5-star review! We're so pleased to hear that your Pixel 8 arrived in great condition and exceeded your expectations. Next-day delivery is what we aim for, and it's wonderful to know that you are happy with your purchase!
We appreciate your support and look forward to assisting you again in the future!
Warm regards,
Team Smart Cellular
“I am delighted with my new phone. Was easy to choose and order. Arrived quickly and is in excellent condition.. Amazing value for money. Would definately recommend your site to others.”
Dear Customer,
Thank you for your wonderful 5-star review! We’re absolutely delighted to hear that you enjoyed a smooth ordering process and received your phone in excellent condition. Amazing value for money is what we strive for, and we’re thrilled that you would recommend us to others!
We look forward to serving you again soon!
Warm regards,
Team Smart Cellular
“I am delighted with my new phone. Was easy to choose and order. Arrived quickly and is in excellent condition.. Amazing value for money. Would definately recommend your site to others.”
Dear Customer,
Thank you so much for your amazing 5-star review! We are overjoyed to hear that you found the ordering process easy and that your new phone arrived quickly and in excellent condition. Providing incredible value for our customers is what we aim for, and we truly appreciate your recommendation!
We can't wait to welcome you back for your next purchase!
Warm regards,
Team Smart Cellular
“Phone was in good condition but took much longer to arrive than expected. At the start they also took ages to reply to emails but then that it got better. Overall okay”
Dear Customer,
Thank you for your review! We're glad to hear that the phone was in good condition upon arrival. We sincerely apologize for the delays you experienced in shipping and communication at the beginning. Your feedback helps us improve our processes and we appreciate your understanding as we worked through these issues.
We hope to serve you better in the future!
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you experienced excellent service and timely delivery of your product. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations!
We look forward to serving you again soon!
Warm regards,
Team Smart Cellular
“I am extremely disappointed with my experience with Smart Cellular. It has now been over a month since I sent my devices to them for sale, and they are still withholding my property without any valid reason.
Despite my efforts to resolve the situation, including following all the required steps and even purchasing a delivery option for their return, I have received little to no communication or assistance from their team. Their customer service has been unresponsive and dismissive, leaving me feeling frustrated and powerless.
As a customer, I should not have to chase down my property after fulfilling my obligations. The lack of accountability and professionalism from Smart Cellular is unacceptable.
I strongly advise anyone considering doing business with them to think twice. It’s been a completely unprofessional experience, and I hope to see my devices returned soon. Otherwise, I will be seeking further action.”
Hi Leon, we’re truly sorry to hear about your experience and the frustration you've faced regarding your devices. It’s completely understandable to feel disappointed, especially after following all the required steps.
We strive for clear communication and accountability, and we apologize that we haven’t met your expectations this time. Your feedback is valuable to us, and we want to make things right. Please reach out to our support team again, so we can assist you with this matter promptly.
Thank you for your patience during this challenging time.
Warm regards,
Team Smart Cellular
“horrendous customer service and delays. Didn't offer what my phone was worth i had to ring 5 times after sending money and my postage adress waiting for my old phone to be sent back and it still has not
very disappointed”
Hi there, we're really sorry to hear about your experience with our customer service and the delays you've encountered. We understand how disappointing this must be for you, and we sincerely apologize for the inconvenience caused.
Your feedback is important to us, and we want to assure you that we are looking into this matter. Please reach out to our support team again, and we'll do our best to assist you promptly.
Thank you for your patience during this time.
Warm regards,
Team Smart Cellular
“Having decided that I had got my moneys worth out of my XR I decided to take the plunge and go for something more stylish, I came upon Smart Cellular’s site and what an array they had it took me no time at all making my choice, yes the14Plus and the 18mth warranty swung it for me. Sales team were wonderful and delivery was spot on no problems a big thank you.”
Dear Ken,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found the perfect stylish upgrade with the 14Plus and that our sales team provided you with wonderful service. It’s great to know that the delivery met your expectations too!
We truly appreciate your feedback and look forward to assisting you again in the future!
Warm regards,
Team Smart Cellular
Hi Rohail, we’re very sorry to hear about the mix-up with your phone order and the delayed response to your emails. We completely understand how frustrating this must be for you, and we apologize for any inconvenience caused.
Your satisfaction is important to us, and we would like to resolve this issue as quickly as possible. Please try reaching out to our support team once more, and we will do our best to assist you right away.
Thank you for your understanding and patience during this time.
Warm regards,
Team Smart Cellular
“They offered a higher price on the website but changed and offered a lower price when I sent my phone to them. I rejected their offer and paid £8.15 for next day return postage but they're holding on to my phone. It's been over 25 days an I still haven't received my phone back.
This is the worst experience and service ever!
I'm still waiting for my phone!”
Hi there, we’re really sorry to hear about the frustrating experience you’ve had with your phone and the delayed return process. It’s completely understandable to feel concerned after such a long wait, and we sincerely apologize for any inconvenience this has caused you.
We want to assure you that we take these matters seriously, and your situation is important to us. Please reach out to our support team again for assistance, as we’re eager to help resolve this as quickly as possible.
Thank you for your patience through this challenging time.
Warm regards,
Team Smart Cellular
