Hi Jennifer,
Thank you for your feedback. We’re glad the service was easy and quick for you.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Excellent service from Smart Cellular. The phone arrived in fantastic condition and I was pleasantly surprised to receive a free upgrade, which was a brilliant touch. The device works perfectly and I'm extremely happy with my purchase. Great value for money and I wouldn't hesitate to recommend Smart Cellular to anyone looking for a quality refurbished phone. Thank you!”
Hi Angus,
Thank you for your kind words. We’re glad the phone arrived in great condition and that the upgrade impressed you. It’s wonderful to hear you’re happy with the device and value.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Would not recommend, I had placed an order back in June 29th didn’t even receive my order I had contacted the team about over 20 times regarding this is issue to eventually where I had to ask for a refund even after I have asked for a refund they told me it would be issued within 2-3 days and it now been a week I would definitely not recommend as the company has poor communication, delivery is not what they said it would be up to nor is the customer service or refunds”
“Phone sales shocker. Untrustworthy.
Poor. Slow. Unreliable. Lack of stock. Shop elsewhere.
Attempted to buy a Google Pixel 8 Pro. Delay upon delay. Eventually I cancelled and they promised a refund. No refund provided. Promises such as providing updates by 5pm the following day were never met. They offered to refund directly to bank details but never followed through.
After a long delay I initiated chargeback via credit card, and hit upon the issue of Smart Cellular not having provided an invoice. This was only provided after I gave a deadline with a consequence of raising a complaint with citizen advice and trading standards.
Disappointing, but not surprising from a poor company.
Go elsewhere if you want a reliable company and a satisfactory phone purchase.”
Hi there,
We’re sorry to hear about the delays, the refund issue, and the trouble with the invoice. If you’d like us to look into this further, please contact our support team with your order details and we’ll assist.
Kind regards,
Team Smart Cellular
“They offer cheaper prices (£10-£15 cheaper than everywhere else for a £185 purchase), from what I can see.
I have the exact phone I wanted and it works perfectly. Two days after ordering, they emailed and called to offer a different colour. I said no thanks and chose to wait. I got the phone I wanted about 5 days after that. Unless it’s urgent, a 7 day wait is fine. Thanks for a great phone and a great service.”
Hi there,
Thank you for your feedback. We’re glad you got the exact phone you wanted, it works perfectly, and that our communication helped you along the way.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi Sunita,
Thank you for your feedback. We’re glad the product was as described, arrived on time, and the service was great.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Overall experience was great, the phone was delivered within a couple of days of placing the order and I was kept updated throughout the process. I had concerns about the battery health however I received the phone with 94% battery health which was a lot more than I expected and the phone was in immaculate condition. I am very happy with this purchase and would be happy to shop with them again.”
Hi Andrew,
Thank you for your feedback. We’re glad delivery was quick, the battery health exceeded expectations at 94%, and the phone arrived in immaculate condition. We appreciate your kind words and are glad you’re happy with your purchase.
Kind regards,
Team Smart Cellular
Hi Alex,
Thank you for your feedback. We’re glad you experienced fast, efficient service.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi Simon,
Thank you for your feedback. We’re glad the phone arrived within the advertised timescale and matched the description exactly, in excellent condition.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I ordered an iphone 13 on the 27th of June for my mother's birthday on the 2nd of July. They said I would receive it on the 1st of July, but nothing heard... I tried to call but no answer, for several days. Email reply to say that the warehouse was busy so I would receive the phone early next week, nothing heard again when my order did not come through. Received a call to offer me another colour, over a week after my mother's birthday. Asked for refund and ordered phone elsewhere which was sent the following day! 29th of July and still have not received my refund. Absolute disgrace of a company, will be reporting to Financial Ombudsman. Do not use this company!”
“I sent my iPhone based on the original quoted price, but the offer was repeatedly reduced. After refusing the revised offer, I paid for Next Day Delivery to have my phone returned.
My phone was not dispatched the next working day, and I still have no clear information about where it is.
I have also received text messages encouraging customers to leave reviews in exchange for a reward, which makes me question how representative some of the positive reviews are.
I had no choice but to report it to the police as a missing device and pursue all available legal remedies.
Based on my experience, I cannot recommend this company.”
“I highly recommend Smart Cellular. Their customer service is amazing and they answer questions super fast. I will definitely be shopping with them again.”
Hi there,
Thank you for your kind words. We’re glad our customer service met your expectations and that you found the answers quick. We look forward to helping you again in the future.
Kind regards,
Team Smart Cellular
“Recently, I purchased a 16 Pro Max from Smart Cellular in excellent condition. I am very happy with my phone; it was in like-new condition. Fast delivery, perfect packaging. I'll definitely purchase from them again.”
Hi there,
Thank you for your feedback. We’re glad you’re happy with the 16 Pro Max and that it arrived in excellent condition with fast delivery and great packaging.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Have been waiting a fortnight almost for my phone. Sent emails and spoken to Aron twice and Josef once. Lots of promises. No update. No phone! Do not buy!”
“Item not been delivered, mean time I’m £450 out of pocket. Been in contact with customer services, who keep telling me it will be with me in two days.
Stay away from this company, but get the feeling they have gone bust!!”
Hi Mike,
Thank you for your feedback. We’re glad you’re pleased with the refurbished iPhone, and that delivery was quick and communication was good.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Really bad service and they lie and wasted your time and money they offered me for my phone 523£ which is in excellent condition and when I send them and they wanted to give me 200£ for 15pro max lol”
“I would advise that you avoid ordering anything from this company.
I ordered an iphone and and apple watch, easy enough to order and the price seemed competitive, the parcel arrived the day before the delivery date, great! and when i opened the parcel the box inside was taped up and written on the tape was ' Before opening this seal please record a video to support any claims'. Well I am so glad that I did, as when i opened it, it only had the phone inside...no watch. I immediately emailed the company to ask whether the watch was being delivered separately. I had no reply, I phoned and emailed again the next day and had no satisfactory response, checking my order online the status said order complete. I phoned and emailed a few more times and still no satisfactory response.
I initiated a Chargeback from my bank and advised the company of this via email, 3 days later Royal mail tried to deliver me a parcel from the company which i refused to accept.”
“Absolutely horrendous company to deal with. They make you a reasonable offer, once they give your phone they greatly reduce the offer then up it very, very slightly. I had to pay for it's return and it's damaged. 1 star is too generous. Avoid!!!”
