Dear Devinder,Thank you so much for leaving us a 4-star rating for your recent purchase at Smart Cellular. We truly appreciate your support!
We are delighted to hear that you found our product to be a good value for money. At Smart Cellular, we strive to provide high-quality and affordable options to our customers. Additionally, we are thrilled to know that our product has also contributed to reducing waste and preventing items from ending up in landfill. As a company, we are passionate about promoting sustainability and environmental consciousness.
Thank you once again for your positive feedback. We value your satisfaction and look forward to serving you again in the future!
Dear Gary,Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and support.
We are thrilled to hear that you found your Pristine iPhone 11 to be exactly as described - pristine! It's wonderful to know that you were satisfied with its condition and the way it was packaged. We take great care in ensuring that our products arrive at their destination in top-notch condition.
We also aim to provide timely delivery, so we're delighted that your order arrived in good time. Customer satisfaction is our top priority, and we're glad to have met your expectations.
Thank you again for choosing Smart Cellular, and we look forward to serving you with any future needs!
“A1 service A1 staff samsung galexy s22 ultra ordered a white one had an e mail saying they only had a black one
One week later a white arrived will buy again and yes I would recommend them to friends and family
Kind regards, KRB”
Dear Keith,Thank you so much for your five-star rating of Smart Cellular! We are thrilled to hear about your positive experience with our A1 service and staff. We sincerely apologize for the inconvenience caused by the temporary unavailability of the white Samsung Galaxy S22 Ultra that you initially ordered. However, we are truly glad that we were able to rectify the situation and deliver the white device to you just one week later.
Your recommendation means the world to us, and we greatly appreciate your support. If you ever need anything else or have any further inquiries, please do not hesitate to contact our team. We look forward to serving you again in the future, and we would be more than happy to assist your friends and family members as well.
Thank you again for choosing Smart Cellular!
Kind regards,
KRB and the Smart Cellular Team
“Recently purchased an iPhone 11 in a pristine condition and although there was a delay of six days from purchase to delivery I was very pleased when the phone arrived
I could not tell the difference between this phone and a new one so for price paid am very happy with the outcome and would gladly purchase again from this company
I would recommend this company to family and friends”
Dear David,Thank you so much for your wonderful 4-star rating of Smart Cellular! We truly appreciate your feedback and are glad to hear that you recently purchased an iPhone 11 in pristine condition. We apologize for the slight delay in the delivery, but we're delighted that you were pleased when the phone finally arrived.
It brings us immense joy to hear that the phone exceeded your expectations and that you couldn't tell the difference between it and a new one. Our goal is to provide high-quality products at affordable prices, and we're thrilled that you found the outcome to be satisfactory. We would be more than happy to serve you again in the future!
Lastly, thank you for recommending our company to your family and friends. Your support means the world to us. If there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help!
Dear June,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We greatly appreciate your positive feedback and are thrilled that you are satisfied with your recent purchase of an iPhone.
It's wonderful to hear that the phone arrived as promised and that you are happy with both the phone itself and our service. Your satisfaction is our top priority, and we are committed to providing the best products and customer support possible.
Once again, thank you for choosing Smart Cellular. We hope to continue serving you in the future for all your mobile device needs!
Thank you so much for your incredible five-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that we were able to sort out your phone problem effectively. We strive to provide top-notch service to all our customers, and it's always wonderful to know that we met your expectations. If you ever have any further inquiries or need assistance, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Thank you so much for your fantastic five-star rating! We greatly appreciate your kind feedback on Smart Cellular. We're thrilled that you found it to be a good phone. Your satisfaction is our utmost priority, and we will continue working hard to provide you with the best products and services. We look forward to serving you again in the future. Thank you once again for your support!
“Ordered a red iPhone 13 in pristine condition. Next day delivery did not happen.
The Company rang me and said they no longer had the pristine red iPhone but theyhad a green iPhone 13 instead and if I accepted they’d also include a box. I asked what the battery health was and they told me it was 95%.
It took a few more days for it to arrive. It was ‘dropped’ through my letterbox onto a hard wooden floor, despite me being at home.
No box was included and it had only 91% battery health and judging by the scratches on the screen I considered it to be in excellent condition rather than pristine.
I sent several emails reporting I wasn’t happy and wanted the difference between an excellent and a pristine iPhone refunded. They asked me to return it asap but they’d previously been made aware that I was leaving the country the following day and would be away for 3 months and couldn’t risk the delay in receiving a replacement mobile in time for my trip.(Considering I’d waited several days for my original iPhone to arrive)
Their after sales service is very poor. They say they have a particular iPhone but then inform you it’s no longer available and send you a replacement that is more inferior than the one you wanted. Then they ignore your emails.”
Dear Pamela,Thank you so much for taking the time to share your feedback about your recent experience with Smart Cellular. We sincerely appreciate your honest review and the opportunity to address the issues you encountered.
Firstly, please accept our sincere apologies for the inconvenience caused by the delayed delivery and the mix-up with the iPhone variant. We are truly sorry for not being able to provide you with the pristine red iPhone 13 as ordered. We understand how frustrating it must have been to receive a green iPhone instead, along with an incorrect battery health percentage.
Moreover, we deeply regret the unprofessional manner in which the delivery was handled. Dropping the package through your letterbox onto a hard wooden floor without your presence was absolutely unacceptable and we apologize for this negligent behavior.
We also apologize for the absence of the promised box and the discrepancy between our description of the phone's condition and its actual state upon arrival. This is not the level of service we strive to deliver.
Regarding your request for a refund, we completely understand your disappointment and frustration. We acknowledge our mistake in not being able to meet your expectations, and we are truly sorry for the inconvenience caused.
In light of this situation, we kindly request an opportunity to rectify the issue and make it right for you. We are committed to improving our after-sales service and would like to discuss with you the best way to resolve this matter. If you have any suggestions or specific requests, please let us know, as your satisfaction is our top priority.
Once again, we would like to express our gratitude for bringing these concerns to our attention. We value your feedback tremendously and assure you that we will take the necessary steps to address the issues raised.
Thank you for your understanding, and we look forward to hearing from you.
Best regards,
The Smart Cellular Team
Dear reviewer,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular! We truly appreciate your feedback and support.
We also wanted to mention that we are delighted to hear that you found our delivery to be fast and the product to be as described. We strive to provide the best service possible, and your satisfaction is our top priority.
If you have any further questions or need assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Warm regards,
Smart Cellular Team
Dear Amanda, Thank you so much for giving Smart Cellular a 5-star rating! We appreciate your kind feedback and are delighted to hear that you are satisfied with our service and quality product. At Smart Cellular, we strive to provide good service and deliver top-notch products to our valued customers like you.
We are sincerely grateful for your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you so much, Wayne, for your amazing 5 star rating of Smart Cellular! We truly appreciate your kind words and feedback. We're delighted to hear that our service provided you with a positive experience, especially with the fast delivery and the excellent condition of the phone you purchased. We're thrilled to have your recommendation and we look forward to serving you again in the future. Thank you for choosing Smart Cellular!
Dear Munever,Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you had a great experience with us. We strive to provide excellent service, and your feedback has truly made our day.
We are glad to know that you found our prices great, delivery fast, and the phone itself impressive. It brings us immense joy to see our customers satisfied and happy with their purchases.
Once again, we sincerely appreciate your kind words and thank you for choosing Smart Cellular. We hope to serve you again in the future!
Dear customer,Thank you so much for giving Smart Cellular a stellar five-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience.
We're delighted to know that your phone arrived promptly and in excellent condition, exceeding your expectations. It brings us great joy to see our customers satisfied with our services.
Should you have any inquiries or require further assistance, please don't hesitate to reach out to us. We're here to ensure your continued happiness with your purchase.
Thanks again for choosing Smart Cellular. We look forward to serving you again in the future!
Thank you so much for providing us with a four-star rating for Smart Cellular! We truly appreciate your time and effort in sharing your positive experience with us. It's great to hear that your purchase arrived on time and that the product met your expectations. We're also glad to know that you found the price to be reasonable.
At Smart Cellular, we always strive to provide excellent service, prompt delivery, and high-quality products at competitive prices. Your feedback motivates us to continue our efforts in delivering the best possible experience to our valued customers.
Once again, thank you for choosing Smart Cellular and for your wonderful review. If you have any further comments or questions, please feel free to reach out to us. We're here to assist you.
Dear Gary,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We greatly appreciate your kind words and feedback. It's fantastic to hear that you found our service and pricing excellent. We strive to provide our customers with the best possible experience, and we're thrilled that we hit the mark for you.
Once again, thank you for your support and for choosing Smart Cellular. We look forward to serving you again in the future!
“I ordered a mobile phone and it is faulty. The speaker doesn’t work so I cannot hear people when they call me, which is pretty fundamental when buying a phone. There was an inordinate delay in sending the phone, longer than the two to three days promised, so I was promised some earbuds as compensation for the three week delay. They haven’t arrived either, which is ironic as without them I cannot hear when anyone calls me. I have emailed and had no reply. I recommend that customers avoid this company otherwise you run the risk of faulty goods, a hole in your pocket and a tumbleweed for a reply!”
Dear reviewer,Thank you so much for taking the time to provide us with your valuable feedback on your experience with Smart Cellular. We truly appreciate your input and apologize for the inconvenience you have faced.
We are sincerely sorry to hear about the faulty mobile phone and the speaker issue that hindered your ability to receive calls. This kind of problem is indeed fundamental and should not have occurred. We deeply regret the inconvenience caused and assure you that we will take immediate action to rectify it.
Moreover, we understand your frustration with the delay in sending the phone and the unfulfilled promise of the earbuds as compensation. We apologize for not meeting our estimated delivery timeframe and failing to provide you with the promised compensation. This situation is certainly not up to our usual standards, and we apologize for the inconvenience caused.
Regarding your unanswered emails, we apologize for the lack of response and assure you that this is not reflective of our usual customer service. We are currently investigating the issue and working towards improving our communication channels to ensure that all inquiries are promptly addressed in the future.
We truly value your feedback and would like to make things right for you. We kindly request you to provide us with additional information on how we can improve our services and address the issues you faced. Your input will greatly assist us in enhancing our customer experience and preventing similar incidents from occurring in the future.
Once again, we sincerely apologize for the inconvenience caused and thank you for bringing these issues to our attention. Your feedback is crucial in our commitment to continual improvement.
Best regards,
Customer Support Team
Smart Cellular
“I have purchased two refurbished phones from Smart Cellular and can thoroughly recommend them. The phones were in excellent condition, at a very competitive price and with an 18-month guarantee. The service was exceptional. The only problem is now I have dropped my phone and cracked the screen!.... So I may have to purchase a third phone!”
Dear David,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your kind words and recommendation. It's fantastic to hear that you were satisfied with our refurbished phones. We take pride in offering devices that are in excellent condition and competitively priced, along with an 18-month guarantee for your peace of mind.
We're truly sorry to hear about your cracked screen. Accidents happen, and we understand how frustrating it can be. Rest assured, we are here to help and will gladly assist you in finding a suitable replacement for your current phone.
Once again, thank you for your continued support and recommendation. Feel free to reach out to us whenever you need assistance. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I have just read all (yes all) the reviews as I anticipated purchasing a pristine refurbished iPhone 12pro but after plenty of reviews both for smart cellular and the postage system I am happy to do business as usual with CEX and pay the premium 😊”
Dear After,Thank you so much for taking the time to share your feedback about Smart Cellular. We genuinely appreciate customers like you who are willing to provide their experience and help us improve.
We sincerely apologize for any inconvenience or concerns you may have encountered during your research. We understand that the reviews, especially regarding the postage system, influenced your decision to stick with CEX. We value your loyalty and trust in our premium service.
We would love to hear more from you and how we can make things better. Your insights are incredibly valuable to us, and we are always looking for ways to enhance our customers' satisfaction. If you have any specific suggestions or concerns, please don't hesitate to share them with us.
Once again, we truly appreciate your feedback, After. Thank you for considering Smart Cellular, and we hope to have the opportunity to serve you better in the future.
“I paid extra for an “excellent “ grade phone which they said would arrive next day. Over a week later my phone arrived, covered with small scratches. After weeks of arguing about the condition we got nowhere so I posted a negative review online. Then Rachael from customer service said if I took it down they would refund a small amount. I agreed but size week later no refund and six emails from me ignored. AVOID.”
Dear ,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate your honest review and apologize for the inconvenience you have faced.
We understand that you paid extra for an "excellent" grade phone, which was promised to arrive the next day. However, we deeply regret the delay in the delivery and the unsatisfactory condition of the phone with small scratches. This is certainly not the level of service we strive to provide.
We also apologize for the lack of resolution in your discussions with our team regarding the phone's condition. It is disheartening to hear that your negative review was met with an offer of a small refund from Rachael in customer service, which was not followed through. We understand your frustration with the lack of response to your emails as well.
We genuinely want to make things right and restore your faith in our company. We kindly request your assistance in helping us improve by sharing how we can rectify this situation and meet your expectations. Your feedback is invaluable to us as we aim to continuously enhance our services.
Once again, we thank you for bringing these issues to our attention. We hope to have the opportunity to address them promptly and regain your trust.
Best regards,
Smart Cellular Team
Dear Lauren,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are delighted to hear that you are pleased with your purchase. It's wonderful to know that our product met your expectations.
If you have any questions or need further assistance, feel free to reach out to us anytime. We are here to provide you with the best customer experience possible.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future.
Kind regards,
[Your Name]
Posted 4 days ago
Dear Lauren,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are pleased with your purchase. Your satisfaction is our top priority, and we are delighted to know that it met your expectations.
Please do not hesitate to reach out if you need any further assistance or have any questions. We look forward to serving you again in the future!
Best regards,
[Your Name]
