“Delighted with the excellent service, and unbeatable (by quite a lot) price for my 'Pristine' Samsung S23.
Exactly as described i.e. like new
Quick delivery, and a great warranty.
Very solid bespoke packaging
Delighted”
Dear Dsve,
Thank you for your wonderful 5-star review! We're absolutely delighted to hear that you're so pleased with the excellent service and unbeatable price for your 'Pristine' Samsung S23. It’s fantastic to know it arrived exactly as described and that you appreciated our quick delivery and solid packaging.
Your satisfaction is our priority, and your positive feedback truly motivates us. If you have any questions or need support in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“I was very happy with the service of this company. The product was as described and the warranty gives added leave of mind. The communication could have been better concerning delivery but overall a good service and good product”
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you are happy with our service and that the product met your expectations. It’s great to know that the warranty provided you with peace of mind.
We appreciate your feedback regarding our communication about delivery and will strive to improve in this area. Your satisfaction is very important to us, and we’re grateful for your constructive comments.
If you need any assistance or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“I initially needed to send an email to inquire about my delivery because I hadn’t received any information after a few days. However, after that, the communication was prompt and effective. They kept me updated at every stage, especially since they were running behind schedule. The phone arrived as described, but there is a minor issue with the 'lock' button, which sometimes gets stuck. I haven’t complained about it since it's a used iPhone. Otherwise, everything else has been good so far.”
Dear DKP,
Thank you very much for your detailed 5-star review! We’re glad to hear that, despite the initial delay, our communication was effective in keeping you updated throughout the process. Your patience and understanding are greatly appreciated!
We’re pleased that your phone arrived as described. We acknowledge your note about the 'lock' button and appreciate your understanding regarding minor issues with used devices. Your feedback is invaluable to us.
If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Mike,
Thank you for your great 4-star review! We’re pleased to hear that you received your order swiftly and that it was as described. Your support means a lot to us!
If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Lennie,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you’re pleased with the Galaxy S23+ and that it arrived in perfect working order. It’s always our goal to provide great value for money, and your positive feedback motivates us to keep delivering excellent service.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“I recently purchased an iPhone 16 from Smart Cellular and was impressed with both the price and the customer service, which was great, making the entire process smooth and easy. I highly recommend them for great deals and excellent support!”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that you had a great experience purchasing your iPhone 16 and that our customer service made the process smooth and easy for you.
Your recommendation means the world to us, and we appreciate your kind words about our deals and support. Should you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Grahame,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you're pleased with the superb quality of your purchase. While we aim to deliver promptly, we appreciate your understanding regarding the slight delay and are glad to know it was worth the wait.
Good communication is essential to us, and we’re happy to hear that we met your expectations in that regard. Your satisfaction means the world to us!
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Grahame,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found your purchase in superb condition and appreciated our communication throughout the process. We understand that waiting for delivery can be a bit challenging, but we're glad to know it was worth the wait for you!
Your satisfaction is our priority, and your positive feedback truly motivates us. If you need anything else or have any questions in the future, please feel free to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“I agree with other dissatisfied customers. They don’t answer phone calls or emails. I returned a phone which was signed for at their end. I have documentary proof. I ordered a different iPhone. Still not received and my refund hasn’t been issued. Unless something drastic happens I am finished with Smart Cellular. Totally disgruntled customer. Nothing to recommend them.”
Dear Paul,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone arrived on time and is performing great. It's wonderful to know that you found our pricing competitive as well!
Your satisfaction is our top priority, and we truly appreciate your kind words. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you received good service in all respects. Your satisfaction means the world to us, and we work hard to ensure a positive experience for all our customers.
If there’s anything more we can do for you or any questions you may have in the future, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you received great service and that your iPhone was in excellent condition. Your satisfaction means the world to us!
We’re looking forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Good quality phone and customer service are friendly. Delivery was not next day and tracking could have been more detailed for security, but overall I'm happy”
Dear Isabelle,
Thank you for your fantastic 4-star review! We're pleased to hear that you found our phone to be of good quality and that our customer service team made a positive impression.
We apologize for any inconvenience with the delivery time and tracking details. Your feedback is invaluable, and we will certainly look into ways to enhance our delivery experience for our customers’ security and peace of mind.
If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Disgraceful service. I ordered a phone on March 26th and since then I’ve received FOUR bogus emails claiming the item has been dispatched—not a single one included a tracking number. Total lies. You’ve taken my money and given me nothing in return. To make things worse, your customer service is a joke—no one picks up, no one responds. I’m done being patient. I’ll be reporting this to Action Fraud and spreading the word. People deserve to know what kind of scam you’re running.”
Dear M,
We are truly sorry to hear about your experience, and we understand the frustration caused by the emails you received regarding your order. It's unacceptable that you haven’t been able to obtain a tracking number or receive an adequate response from our customer service team.
Please know that we take your concerns very seriously, and we are working hard to resolve these issues. We appreciate your feedback as it helps us improve our operational processes and customer support.
We encourage you to contact our customer service team again, as they are dedicated to addressing your situation. Your experience is very important to us, and we would like the opportunity to make things right.
Thank you for your understanding.
Best regards,
The Smart Cellular Team
Dear Georgia,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you experienced great customer service and that your phone arrived quickly and in perfect working order. It's wonderful to know that you feel you received excellent value for your money!
Your satisfaction is our top priority, and your positive feedback truly means the world to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your entertaining review! We appreciate your humor and are glad to see you rated us 7 out of 10. Your feedback is important to us, and we're always looking for ways to improve your experience.
If there’s anything specific that we could do to boost that score, please don't hesitate to share! We're here to help and ensure your next experience exceeds expectations.
Looking forward to serving you again!
Best regards,
The Smart Cellular Team
“We bought a iphone 13 in printine condition and the phone is indeed in perfect condition. My son is very happy with our purchase. No issues with battery life, the camera is superb - seems to be better than my iphone 14 for some reason! The communication during ordering has been great. They let us know when there was a slight delay and the phone arrived within the time frame expected.”
Dear C,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your iPhone 13 arrived in perfect condition and that your son is happy with the purchase. It's great to know that you're impressed with the battery life and camera quality!
We appreciate your kind words about our communication as well; keeping our customers informed is important to us. If you ever need assistance or have questions in the future, please feel free to reach out.
Looking forward to serving you again!
Best regards,
The Smart Cellular Team
“I had a really difficult time with smart cellular but I did receive a good phone so it’s a mixed review.
The phone was ordered and I received an email the next day saying it was being posted and would be here in a few days. No phone arrived, but I was advised via Royal Mail tracking it had been delivered - not to my house - I called customer services and after a few attempts spoke to someone who was lovely, apologised and said it wasnt my phone there had been a glitch on system and my phone would be on its way and with me by end of week. End of week and still no phone, called again and was told that there was a delay on shipping but would be with me by end of next week - end of week still no phone - called up and given the option of cancelling for full refund or waiting for the phone. I chose a full refund, they then said I had to email them asking for full refund - I did that immediately and received no confirmation that they would pay or by when, I chased and received no reply. The phone then arrived 4 weeks late. I kept the phone for one of my other children and the phone itself was exactly as described and is in very good condition hence why the score is higher than a 1, also the staff I spoke were always super polite and tried to be helpful, but the reality is I had to chase all the time, there was no communication from the company and it was quite stressful when it didn’t need to be.”
“Order placement and delivery was all fine. Phone in very good condition, apart from small chip on one side, which is now hidden by the case. Good battery condition and good price.”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're glad to hear that your order went smoothly and that the phone was in very good condition upon arrival. It's great to know the small chip was easily covered by your case and that you're satisfied with the battery condition and price.
Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
