“I have had to return my phone for repair and it has now been 21 working days since they received the phone and I have not yet received it back. I have to call/email to try to get an update and as yet no reply.”
Dear Martin,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We greatly appreciate your kind words and the high rating you gave us!
We are thrilled to hear that you found our customer service team to be knowledgeable and responsive. Ensuring that our customers receive prompt and helpful assistance is one of our top priorities, so it's extremely rewarding to know that we have met your expectations in this area.
We also understand the importance of providing top-quality products and services. Your satisfaction is what drives us, and we continuously strive to improve and deliver the best experience possible.
If there's ever anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to help.
Once again, thank you for your feedback, Martin. We truly value your support and look forward to serving you in the future.
Warm regards,
Smart Cellular Team
Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular! We truly appreciate your support and feedback. We're thrilled to hear that you're very happy with your phone and that you're still discovering new features and capabilities. We agree, the color is pretty amazing too! If you have any questions or need assistance exploring more of what your phone can do, please don't hesitate to reach out to us. Thank you again for choosing Smart Cellular!
Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your feedback and we're thrilled to hear that you had a positive experience with us. We're delighted to know that the phone arrived promptly and it was in the exact condition as described. Your happiness is our utmost priority, and we're glad we could live up to your expectations. Thank you for recommending our company, it means a lot to us. If you ever need any assistance in the future, please don't hesitate to reach out. We're here to help!
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with four stars! We greatly appreciate your positive feedback and are glad to hear that you had a satisfactory experience with our company.
It's fantastic to know that you found us great to deal with, and we are especially thrilled that you found our customer service to be excellent. Providing top-notch service is one of our main priorities, and your words reinforce that we are on the right track.
Moreover, we are delighted that you also found our product to be great. We continuously strive to offer high-quality products that meet our customers' needs and expectations. Your positive endorsement means a lot to us.
Once again, we sincerely appreciate your four-star rating and your kind words. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future.
Warm regards,
[Your Name]
Smart Cellular Team
“I purchased an iPhone and then purchased the wrong colour and they were very helpful in refunding and sending me the right colour.
Very happy with the product.”
Dear Mohammad,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your kind words and recommendation of Smart Cellular.
We are thrilled to hear that you are happy with your purchase and that our team was able to assist you with the refund and replacement of the iPhone in the correct color. Providing exceptional customer service is always our top priority, and we are glad we could meet your expectations.
Should you require any further assistance or have any questions in the future, please do not hesitate to reach out. We look forward to serving you again soon!
Best regards,
[Your Name]
Dear Pamela,Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate you taking the time to share your positive experience with us.
We are delighted to hear that you purchased the iPhone 12 mini for your daughter's Xmas gift, and that it arrived well packaged. We're even happier to know that she has been enjoying it and hasn't encountered any issues. It's always a joy to ensure our customers are satisfied with their purchases.
Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future. If there's anything else we can assist with, please don't hesitate to reach out.
Warm regards,
[Your Name]
Dear Mr,Thank you so much for taking the time to give us a 5-star rating! We are absolutely thrilled to hear that you had a fantastic experience with Smart Cellular.
Your kind and encouraging feedback about our reputed and efficient service truly puts a smile on our faces. We are delighted to know that you didn't encounter any issues or hiccups with our service. It is also fantastic to hear that you found our phone to be decent and that you would definitely consider using us again.
Your appreciation means the world to us, and we are incredibly grateful for your trust and support. We genuinely value your business and look forward to serving you again in the future.
Thank you once again for choosing Smart Cellular and for taking the time to share your positive experience. We truly appreciate it!
Best regards,
[Your Name]
Smart Cellular Team
“Before ordering, I read all reviews about smart cellular. There were more bad reviews than good ones on Google and Trustpilot and I was so scared about ordering from here but I still bought an IPhone because the price was lowest on this website and I am really glad with my new phone.
I have given 4 stars because only issue is with their shipping. It's mentioned on the website that the delivery time is two to three days but I got my phone in 11 days, one day after expected delivery time, after chasing them on email.”
Dear [Reviewer],Thank you for taking the time to review Smart Cellular and giving us a 4-star rating. We greatly appreciate your feedback and are thrilled to hear that you are happy with your new iPhone purchase.
We understand your concerns about ordering from us, especially considering the mixed reviews on Google and Trustpilot. We apologize for any apprehension this may have caused. However, we are glad that you took the leap and found our website to offer the lowest price for the iPhone you wanted.
Regarding the shipping delay, we sincerely apologize for any inconvenience caused. We strive to provide accurate delivery estimates, and we regret that your phone arrived one day later than the expected delivery time. We appreciate your patience and for reaching out to us via email to resolve the issue.
Once again, thank you for choosing Smart Cellular and sharing your positive experience. We value your satisfaction and will continue to improve our services to ensure a better shopping experience for all our customers. If you have any further feedback or questions, please feel free to reach out.
Warm regards,
[Your Name]
Dear Adrian,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and feedback.
We are thrilled to hear that you had a great experience with our company. It's wonderful to know that our service was fast and responsive to your emails. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
Once again, thank you for choosing Smart Cellular. Your support means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
[Your Name]
Dear Sean,Thank you so much for taking the time to rate Smart Cellular with four stars. We really appreciate your feedback and are delighted to hear that you had a positive experience overall.
We're sorry to hear about the inconvenience you faced regarding the delay in receiving your phone. We understand that the wait of over three weeks could have been frustrating, and we apologize for any inconvenience caused. We constantly strive to improve our delivery times and will take your feedback into consideration to help us serve you better in the future.
We also apologize for the difficulty you faced in reaching our customer service team. We understand that it can be frustrating when it becomes virtually impossible to get hold of them. We'll work on improving our customer service channels to make the process more accessible and efficient for our valued customers like yourself.
Once again, thank you for your feedback. We truly appreciate your support and hope to provide you with an even better experience in the future.
Warm regards,
The Smart Cellular Team
Dear [Reviewer],Thank you so much for your stellar 5-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you found our service to be excellent, quick, and efficient. We always strive to provide the best experience possible, and it's wonderful to know that we met your expectations.
We take great pride in ensuring that our phones are in excellent condition, and we're thrilled that you were satisfied with the product you received. Should you ever need any further assistance or have any questions, our team is here to help.
Once again, thank you for choosing Smart Cellular. We value your support and hope to serve you again in the future!
Best regards,
[Your Name]
Dear LJH,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with us.
It's fantastic to know that our customer service exceeded your expectations. We always strive to keep our customers informed throughout the delivery process, and we're glad we could meet your needs in this regard. Additionally, we're delighted that ordering from us was hassle-free, and our chat function made it effortless for you to address any queries.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
[Your Name]
Dear Philip,
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and feedback. Your satisfaction means the world to us, and we are thrilled to hear that you had a great experience with us. We take pride in providing top-notch customer service, and we are glad that our team could meet your expectations.
"Super Fast delivery" is something we strive for, and it's fantastic to know that we were able to deliver your order in a timely manner. We understand the importance of quick and efficient service, and we are delighted that we could provide that for you.
Once again, thank you for choosing Smart Cellular. We value your business and look forward to serving you again in the future.
Best regards,
[Your Name]
Dear [Reviewer],Thank you so much for awarding Smart Cellular with a fabulous 5-star rating! We truly appreciate your support and are thrilled to receive such positive feedback.
Your words, "great phone great communication 👍," have made our day! We take immense pride in offering top-notch communication services and ensuring our customers have access to exceptional smartphones. Knowing that we have met your expectations is incredibly gratifying.
Once again, we express our sincere gratitude for your kind rating and for being a part of our Smart Cellular family. If you ever have any further inquiries or need assistance with anything, please don't hesitate to reach out. We are always here to help!
Best regards,
[Your Name]
Smart Cellular Team
“What a great company, they were offering tge best price I could find and they delivered exactly what they promises to. They even trough in a free wireless charger, which was a lovely touch. Highly recommended.”
Dear Paul,Thank you so much for your wonderful 5-star rating of Smart Cellular! We are thrilled to hear that you had such a great experience with us. It's fantastic to know that we offered you the best price and lived up to our promises.
We're delighted that you appreciated the free wireless charger we threw in - it's always our goal to go the extra mile for our valued customers. Your recommendation means the world to us! If you ever need anything else, please don't hesitate to reach out.
Thanks again for choosing Smart Cellular!
Best regards,
[Your Name]
“1st time of using so a bit apprentice, delivery was slower than expected but once it arrived was very happy with price and quality of phone, my wife, who's present it was, was impressed which is the main thing.”
Dear ChrisB,Thank you so much for your 5-star rating and feedback about Smart Cellular! We truly appreciate your support and are thrilled to hear about your positive experience.
We understand that as a first-time user, there might have been some initial confusion. We apologize for any inconvenience caused by the slower-than-expected delivery. However, we are delighted to know that once your phone arrived, you were pleased with both the price and quality. Most importantly, we are thrilled to hear that your wife was impressed with her present – after all, customer satisfaction is our top priority!
Your kind words have truly made our day. If you have any more feedback or if there's anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Thank you so much for your fantastic 5-star review of Smart Cellular! We truly appreciate your kind feedback and are thrilled to hear that you had a great experience with our service. It's wonderful to know that you found our phone to be nice, while also appreciating our reasonable prices. We're grateful for your support and look forward to serving you again in the future.
Dear Gary,Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that your experience with us was nothing short of excellent, right from your first question online to the early delivery of your phone. Our team is delighted to have met your expectations, and we truly appreciate your kind words.
We look forward to serving you again in the future and providing you with the same outstanding service.
Thank you once again for choosing Smart Cellular!
Best regards,
[Your Name]
“Was looking for a Samsung s23
Came across this sight selling second hand mobiles. When it came I thought they had sent me a brand new phone excellent quality and over the moon..too marks”
Dear Graham,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
We're glad to know that you found what you were looking for on our website and that the Samsung s23 you purchased met your expectations. Our team takes pride in delivering excellent quality products, even for second-hand mobiles. It's fantastic to hear that you were positively surprised by the condition of the phone, almost like receiving a brand new one!
Your satisfaction and happiness are our utmost priorities, and we're absolutely over the moon knowing that we were able to provide you with a top-notch experience. It means a lot to us that you've taken the time to share your positive review.
Thank you again for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
[Your Name]
Thank you so much for your fabulous 5-star rating of Smart Cellular! We sincerely appreciate your feedback and are thrilled to hear that you had such a positive experience with us. Great price and delivery are certainly key aspects of our service that we take pride in. We value your patronage and look forward to serving you again in the future.
