“I bought a phone from this company ( smart cellular) in good faith, samsung s23 in supposedly pristine! condition, only to find all round the edges there a scratches. I have contacted customer services twice now to report this, and upto now have not! had a response from them.”
“I made a purchase on the 24th May, received the iPhone 13 on the 29th May. I ordered pristine condition but when I opened the package, there was a deep scratch to the screen and a few scratches on the body. I have messaged on the chat about this and I have emailed and I have been ignored. I never get a straight answer about anything. If I send a message via the chat, they tell me to email, and then it takes days for a reply of one word answers or completely ignore what i have asked. My purchase was a gift for a birthday which has now passed and I'm still no further forward 2 weeks on from purchasing. This company has let me down. I am very disappointed with the service received so far.”
“absolutely terrible customer service, delivery date was 2 days from when i bought it i waited 3 weeks for the phone the communication was terrible when the phone arrived it was the complete wrong colour it seems that they don’t have all phones in stock so when i was threatening to cancel my order after waiting so long they just sent anything to keep me happy”
“I ordered an iPhone 13 Pro which did arrive and was as described. However within a week of using the phone it stopped charging via a cable. I was told to return the phone via a tracked service and I would receive a replacement. Since returning the phone I have had no reply to emails, messages and phone calls! They now have the phone and my money! It started off so well, such a shame they have appalling customer service! I have had to open a dispute with my bank to recover the money.”
“I consider myself incredibly fortunate to have found FRED MERCY. They are true experts in helping victims of investment fraud. From the very beginning, their team acted swiftly and professionally. They provided valuable resources, clear advice, and constant support throughout the process of recovering my lost funds.
What really stood out was their transparency and expertise. They explained each legal step in simple terms and helped me gather the necessary documentation to build a strong case. Thanks to their dedication, I was able to reclaim my hard-earned savings.
This entire experience was a painful but eye-opening lesson. It taught me the importance of being extremely cautious when investing online. I’ve learned to always research thoroughly and seek advice from trusted professionals before making any financial commitments. I highly recommend FRED MERCY to anyone who finds themselves in a similar situation—they truly made a difference when I needed it most.”
“I ordered a phone on April 29, it didn't arrive, I canceled the order, they told me that the money would be refunded to my bank account
I'm still waiting for my money back.
Don't buy from this company”
“Ordered a phone in 21 April it didn’t arrive cancelled ordered i was told refund on the way on 6 May phone that i cancelled arrived it was faulty returned phone they received it back on the 8 May im writing this review on 3 June I’m still waiting for a refund ,its not looking very good fir my refund so if you want a new phone use a different company”
“Absolutely appalling customer service. The phone I bought had a chip (much more than a hairline scratch) in a prominent place that was not expected from an ‘excellent’ graded phone. I have been passed between four different teams for the past 12 days trying to arrange a return, and no-one has answered the multiple phone calls I’ve made on different days/at different times trying to resolve.”
“Bought an iPhone 13 Pro. On 8th April. When it arrived it was faulty with a very dark screen and the screen kept going blank and had to be force started. I sent it back and they sent me back the same phone with the same fault. Returned it to them and asked for a full refund which they have not given. This fiasco has been going on for over seven weeks. The statutory rights have been totally ignored.”
“Do not trust this company. Bought a phone that was not as described, returned within the time frame (the day after receiving) and have still not had my refund after months of trying to contact them. Customer service will not engage with me and have been very unhelpful and rude. AVOID AT ALL COSTS”
“On 29th April I placed an order on your website, payment taken straight away, and I received an email stating that the order will be shipped out in 2 days. All good, as bought an iPhone for my son’s birthday. 2 weeks passed and nothing! I sent messages on chat, and I was assured it was on its way. I followed up with an email to be then told that the order is cancelled! This was one day before my sons birthday!!! 2 more weeks have passed and I still have not been refunded and my follow up emails not answered. Oder was placed 4 weeks ago!!! This company is a scam and I would stay well away!”
“I sent my phone in to sell and they offered me such a low price compared to the online offer. I paid for return postage of my iPhone and still haven’t had it back 2 weeks later!! I would avoid this company they are a complete waste of time and energy!!”
“Missing phone from order 000105906.
I ordered 2 x iPhone 14 Pros for my kids on 15/05 and received the parcel on 23/05. Receiving the parcel from Royal Mail, I could tell straight away something was missing due to the size and weight of the package. Opened the package to find 1 x charging cable and 1 x handset packaged in the cardboard box they come in, no 2nd phone or charging cable. Attempted to contact them on the phone but the number just rang and rang with no answer so Emailed the sales team immediately stating I’d received the package and 1 x phone and charging cable was missing. The website states they respond within 4 hours, got no response. Then located another email address on their website for the trade in team so forwarded my initial email on to them, response from this email was received within 20 minutes stating it’s not that department which deals with sales they’re for trade in queries only, fair enough but you’re all one company and seen as no ones responding to the other email address you’d think they’d escalate internally or make contact with the sales department to get my issue looked in to. I responded to that email stating no one’s coming back to me and CC’d sales inbox in again, still no response. The order is marked as ‘complete’ in my online account, clearly it’s not! So I’m stuck now with 2 x boys expecting a phone and I’ve not got what I paid for. I’ve now had to order another phone, another £500 spent, from a different provider to make sure my boys aren’t disappointed. I’ve raised a dispute with my bank to reclaim 1/2 of the £980 I spent as I genuinely don’t think they’ll respond or acknowledge the fact that the order is incomplete. It’s a shame though as the phone I have received is immaculate, charging cable is used and damaged though so another issue there but don’t hold out any hope of getting it resolved. I’ve used this company before and the products they sell are great, but this has changed my whole experience and opinions of the company that I won’t be recommending them or using them again.”
“Terrible customer service. Still awaiting acknowledgement that my refund is actually being processed. I requested to cancel my order on the 16th May due to my order not being sent as promised.”
“A terrible experience; Bought an iPhone 15 which never appeared. After 4 week waiting I requested a refund instead. 4 Weeks later and I am still trying to get my refund. This is a scam, they take your money and deliver nothing.
Although their prices are good I would advise steering well clear of Smart Cellular, I have wasted hours trying to communicate with them and they constantly fob me off.
I have now had to raise a dispute with my bank to try and get my money back.
Sadly we can't give zero stars so 1 star will have to do.”
“Very poor customer service and delays. No updates, phones are never answered, messages are not replied to, unexplained delays with orders. Not very happy and will not recommend smartcellular to anyone who wants a stress free shopping experience.”
“Poor communication
Rude staff
Order over a week later than advertised
Wouldn’t order from this site again
Took over 17 calls before being able to speak to a staff member (each day I called)”
“It seems when you post quote online they offer a good value then when they receive it the price drops dramatically, I would be wary, offer £715 then received and came back to offer £150”
