Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so relieved to have my queries answered so calmly and patiently by Janet Cain. She has dealt with all my questions so I can look forward to my trip at Christmas”

Helpful Report

Posted 6 years ago

Good Afternoon B Dimmock, Many thanks for your 5* review. It's wonderful to hear that you are happy with the pleasant and helpful service that Janet has provided you when assisting with your booking. Thank you for choosing to book with Six Star Cruises. We hope you have a lovely time on your holiday!

Posted 6 years ago

“Emma Gray gave us a great deal and was very quick and prompt in booking our Oceania cabin. We always receive excellent service through Emma and she is a credit to the company.”

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Posted 6 years ago

Good Afternoon Ray Coulson Thank you for your 5 star review and special mention to the wonderful Emma Gray! She is an asset to the Six Star team and will be delighted with these comments! Thank you very much for booking with us again, we hope you have an amazing cruise!

Posted 6 years ago

“Janet Cain dealt with my enquiries very professionally and was polite and easy to talk to.”

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Posted 6 years ago

Dear Gaynor Ryan, Thank you very much for your excellent feedback. It's great to hear that you are happy with the service that you have received from Janet. We hope you have a excellent time on your holiday. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Janet Cain was very helpful and answered all my queries.”

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Posted 6 years ago

Good Afternoon, Thank you for your 5 star feedback and special mention to Janet Cain for her excellent service. We hope you have an amazing cruise and thank you once again for booking.

Posted 6 years ago

“You would not believe the stress and inconvenience we have had to undergo during our recent holiday as a result of booking through Six Star Cruises. To our dismay 75% of the excursions arranged on our behalf in 2019 by Six Star Cruises have failed to show up. Our most recent cruise was also blighted by misadvice given to us by various Six Star Cruises concierges concerning our disembarkation arrangements. It also became apparent to us that while trying to sort this latest mess out, that the Customer Relations Department at Six Star Cruises is under resourced. Whilst 'phoning the Customer Relations Department from over five thousand miles away we were put on hold for up to half an hour before the music stopped and our call dealt with (but not the problem). To our cost and inconvenience we have found the service from Six Star Cruises to be unreliable.”

Helpful Report

Posted 6 years ago

Thank you for your review, feedback good or bad is essential to help us identify areas where we need to improve. I am pleased to note that we have now resolved your complaint. Please be assured of our intention to deliver exceptional customer service every time.

Posted 6 years ago

“Janet Cain was very helpful and very easy to deal with. She sorted out my queries very professionally”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your 5 star feedback and special mention to Janet for her excellent service. We hope you have an amazing cruise and thank you once again for booking.

Posted 6 years ago

“This is the first time we have booked through six star cruises after being recommended by my sister.I was not disappointed Andrew Freeman was excellent,his attention to detail and patience was much appreciate.We will certainly contact Andrew again when we look to book another cruise.”

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Posted 6 years ago

Good Afternoon, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I am really pleased to learn we are continuing to impress you. We hope to keep doing so in the future. I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Have used this company on several occasions and always been extremely happy with the service. However, the wheels seem to have come off! I emailed on 8th November regarding flights for a cruise in 2020 that has been fully paid for, and got a standard 'out of office' reply from the concierge. No problem there. Except I have subsequently emailed twice, and left a voice message for the concierge to call me ..... still waiting for a response. Not what I expect for an £11k cruise. If the concierge is unable to respond then someone else should be doing so on her behalf.”

Helpful Report

Posted 6 years ago

“Andrew Freeman was excellent in handling my booking (again )”

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Posted 6 years ago

Dear John Laurie, Thank you so much for your lovely feedback. It's a pleasure to hear that you are pleased with the lovely and helpful service that Andrew has provided you. We hope you have a lovely time on your holiday!

Posted 6 years ago

“Excellent customer service from the sales team”

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Posted 6 years ago

Good afternoon John Laurie, Thank you for your review. And thank you for your lovely words. I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“your representative Janet Cain worked tirelessly to answer or research any enquiries we had with regards to our recent our flights and transatlantic crossing on Azamara Journey to Miami. Even as experienced cruisers her help and kindness was much appreciated to ensure that everything on the holiday worked as well as it could to may our holiday thoroughly enjoyable. she is a credit to your company.”

Helpful Report

Posted 6 years ago

Good Morning Alan, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with service you received today. It sounds like Janet did a wonderful job! Here at Six Star Cruises, it is really important that we are connected to our customers so reviews like this mean the world to us. I will make sure Janet receives the recognition she deserves.

Posted 6 years ago

“Andrew was on the ball from the onset, very helpful and informative. It was a pleasure to converse with him and his knowledge of the procedures was outstandingly. Thank you ! Margaret and Bill”

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Posted 6 years ago

Good afternoon Margaret and William, Thanks for your review! I am really pleased to learn how impressed you were with Andrew's service. It sounds like he did a great job, helping you find your perfect holiday. It's a pleasure working with Andrew and I'm glad he's made such a wonderful impression on you too! Have a fantastic time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Had a lovely cruise thanks to Laura Wing at Sixstarcruises. She was always happy to help with any queries we had when booking, and she provided us with a first class service throughout. Well done Laura, and hopefully we'll be booking another cruise with you very soon.”

Helpful Report

Posted 6 years ago

Good afternoon, Thanks for your review. I am so pleased to learn how impressed you were with Laura throughout your booking. Laura is a key member of our team and it means the world to us when customers realise how brilliant she is. I am really glad you had such a lovely cruise. I will make sure Laura receives the recognition she deserves. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Everyone we have dealt with has been so helpful and sorted out any queries we have had . A brilliant team .”

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Posted 6 years ago

Good afternoon Jean and Geoff, Thanks for your review. I am so pleased to hear that everyone you came across, whilst booking your cruise has been helpful and resolved any queries you have. We can't ask for much more than that. Have a fantastic time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I booked my special holiday with Greg who tailored it to my requirements which it was pleasure to speak with. Treated me like he would his family. Having called back to check my details Janet was so helpful going the extra mile to make my holiday arrangement special. Thank you both for that extra special treatment Mrs Hammond”

Helpful Report

Posted 6 years ago

Good afternoon Mrs Hammond, Thanks for your review. It's brilliant to read of the fantastic service you received from Greg and Janet recently. We want all our customers to feel like part of the family so I am really glad that was translated into the calls you had. We really appreciate your feedback so thank you for taking the time to send it. I hope you have a brilliant time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Janet Cain .Dealt with my seat booking as expected in a professional manner and I again thank her for her ongoing assistance re my River Cruise.”

Helpful Report

Posted 6 years ago

Good afternoon John, Thanks for your review. I am really pleased to learn that how happy you were with the service you received from Janet recently. We are very proud to have Janet as a member of our team and we love it when customers realise how brilliant she is too! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“We have always had exceptional service from Six Star Cruises. Today Danielle Wynn has helped us with our ESTA application. She also ensured that we had all relevant information regarding our Cruise in February.”

Helpful Report

Posted 6 years ago

Dear Allan Williams, Thank you so much for your kind feedback. It's wonderful to learn that you are pleased with the exceptional service that you have received from our team here at Six Star Cruises and our wonderful concierge Danielle in particular, who assisted you with your ESTA application and the queries that you had. Thank you for choosing Six Star Cruises. We hope you have a wonderful time on your holiday!

Posted 6 years ago

“Very good with everything”

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Posted 6 years ago

Good Evening, Thank you very much for your lovely feedback. We hope you have a fantastic time on your holiday!

Posted 6 years ago

“My experience with your Janet Cain your companies Specialist Concierge was exceptional. Had time and patience to deal with my payment together with talking me through every stage of administration etc. Will deal with plane seating requests when Riviera have available dates.In addition contacted Riviera Travel to ensure I was getting the up to date deals which resulted in a £300 discount.Janet Cain went far beyond her "Call of Duty"and I would have awarded her more stars if available. Janet is a credit to your company and should be suitably rewarded.It gives me confidence in re booking again with your company and I again have no hesitation in awarding her 5*****”

Helpful Report

Posted 6 years ago

Good Evening John Hancock, Thank you very much for you lovely 5* review. We are very pleased to learn that Janet went above and beyond to assist you with your queries. It's fantastic to hear that Janet was able to secure you a £300 discount!! Janet is a highly experienced member of our team with a heart of gold! She will always go above and beyond for to assist with her customers. Please be assured that Janet will be recognised for the service that she has provided you. We hope you have a brilliant time on your holiday!

Posted 6 years ago

“Lyndsey McCracken was excellent in helping me sort out our trip to Iguazo falls.”

Helpful Report

Posted 6 years ago

Good afternoon Kevin, Thanks for you review. I am really pleased to learn how impressed you were with Lyndsey on your recent phone call. We are very proud to have Lyndsey as a member of our team and we love it when customer realise how brilliant she is too. I will make sure she receives the recognition she deserves. Enjoy your trip! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews