Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,388 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,388 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Andrew Freeman is a fabulous asset to Six Star Cruises! I have dealt with Andy for a number of cruise bookings now and he has always been super efficient, friendly, professional and helpful. He is also knowledgeable and unflappable. A pleasure to chat to and always follows up on every aspect of our bookings. Thank you again Andy for your assistance.”

Helpful Report

Posted 6 years ago

Good evening Pamela, Thank you for your review. It is really important to us that we are providing the best possible service with each and every customer. We love it when everything goes to plan! I am so pleased that Andy did everything he could to ensure he was booking your perfect holiday. It's even more impressive that he has helped you on numerous occasions. I will make sure he receives the recognition he deserves. Have a brilliant cruise and thank you for booking with us!

Posted 6 years ago

“EXCELLENT SERVICE WELL DONE”

Helpful Report

Posted 6 years ago

Good evening Raymond, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I am pleased you were happy with our service I hope you have a fabulous cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Spoke with Janet Cain regarding upcoming cruise. She was fabulous - resolved all the issues promptly and went out of her way to make sure everything was in place. Only problem was the 20 minute wait time to answer my call”

Helpful Report

Posted 6 years ago

Good evening Steve, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Janet receives the recognition she deserves. I am sorry that we took longer than usual to answer your call. We are extremely busy at the moment with bookings affected by the Coronavirus but I will ensure that this is looked into so we can improve going forward. Thank you for booking with us and I hope you have the best time on board!

Posted 6 years ago

“Spoke to Beth Gallery about our booking as we was concerned about a few issues and she resolved them very quickly and professionally. Really great customer service and would happily deal with her again”

Helpful Report

Posted 6 years ago

Good evening, Thank you for your 5 star review. I am so pleased to learn how much Beth impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Very competent. Polite. Was happy to check things out for me and confirm details. Very prompt with response email.”

Helpful Report

Posted 6 years ago

Good evening Elizabeth, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with our service. Thanks for choosing Six Star Cruises. Have a wonderful holiday!

Posted 6 years ago

“Booking was so easy and gave great advice. The price was the best found having researched for a week. Andy thought of everything and will definitely use them for the next cruise!”

Helpful Report

Posted 6 years ago

Good evening Ann, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with service you received. It sounds like Andy did a wonderful job! Here at Six Star Cruises, it is really important that we are connected to our customers so reviews like this mean the world to us. I will make sure Andy receives the recognition he deserves. Thanks for booking with us and I hope you enjoy your holiday!

Posted 6 years ago

“Brilliant customer service! This is the second time we’ve used them and it’s not just been a ‘one off’, once again they have helped with every aspect of our holiday. Thank you.”

Helpful Report

Posted 6 years ago

Good evening Jane, Thanks for your review! I am so pleased to learn you have received brilliant service from us for a second time! It's great to learn we are keeping a consistent level of service. We can't ask for much more than that! Thank you for choosing Six Star Cruises and I hope you have a wonderful time on board.

Posted 6 years ago

“Just booked our second cruise on Seabourn with Laura and on both occasions she has impressed us with her knowledge, professionalism and patience. Thank you for your help and thank you to Richard for the final touches!”

Helpful Report

Posted 6 years ago

Good morning Howard and Eileen, Thank you for your review! I am really pleased to learn how much we impressed you. I am so glad we could find you, your perfect cruise. Thank you for choosing Six Star Cruises and I hope you have a wonderful time!

Posted 6 years ago

“Truly a 6* experience booking through Laura of Sixstar Cruises. Everything went to plan down to the finest detail. Laura was informative, friendly and exceedingly helpful from start to finish. We really enjoyed our back to back cruise with Azamara on the Quest. Cant think of anything we did not like, despite having reservations that Azamara were recently below parr and not quite up to 6* quality anymore according to comments on Cruise Critic. Having previously only sailed with Crystal we expect a high standard of quality product and service, we think we received all that on a more relaxed and informal cruise. Many thanks to Laura and all the team at Sixstar 👏”

Helpful Report

Posted 6 years ago

Good morning Stewart, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with service you received recently. It sounds like Laura did a wonderful job! Here at Six Star Cruises, it is really important that we are connected to our customers so reviews like this mean the world to us. I will make sure Laura receives the recognition she deserves. Thanks for booking with Six Star Cruises and I hope you enjoy your holiday!

Posted 6 years ago

“Phoned with a problem about cruise pricing on two separate invoices received expecting that this would prove awkward but was pleasantly surprised to be able to speak to Lindsey who dealt with it so calmly, efficiently and with great charm. She has sent an updated email with extra information and links... Highly commended, Lyndsey”

Helpful Report

Posted 6 years ago

Good morning, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Lyndsey receives the recognition they deserve. Thank you for booking with us and I hope you have the best time on board!

Posted 6 years ago

“Very good service”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review! We are happy when our customers are so thank you for sending your feedback. I hope you have a brilliant time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Friendly patient approach!”

Helpful Report

Posted 6 years ago

Good afternoon Elizabeth, Thanks for your review. We're happy when our customers are! I am so pleased you are happy with our service. I hope you have a fantastic time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Stacey Williams helped me book our cruise to Alaska for a party of 4. As a bit of a novice where cruises are concerned she patiently explained the process and was extremely professional, friendly and helpful. 5 star customer service!”

Helpful Report

Posted 6 years ago

Good afternoon Eileen, Thanks for your review. It's so great to learn how impressed you were with Stacey. It sounds like she did a wonderful job. We love receiving customer feedback so thank you for taking the time to send it. I will make sure Stacey receives the recognition she deserves. I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Excellent booking g service and customer care with Andrew and Janet. Looking forward to the cruise!”

Helpful Report

Posted 6 years ago

Good Evening, Thank you so much for your kind comments. It's a pleasure to hear that you are pleased with the excellent service that you have received from Andrew and Janet. We wish you a fantastic time on your holiday!

Posted 6 years ago

“refunds too low,service from both estelle,and paul,plus the rest,were very good.time to cancel too tight the 45%and90% i mean.”

Helpful Report

Posted 6 years ago

Good Evening, Thank you for taking the time to review the service that you have received from Six Star Cruises. It's lovely to hear that you are pleased with the service that you have received from Estelle and Paul. Thank you for choosing Six Star Cruises.

Posted 6 years ago

“After a excellent experience with my previous and first booking with Six Star cruises, I definitely ⎌was looking forward dealing with Andrew Freeman again. He sorts everything out with speed and without any sort of pressure. Easy to talk to and patient. Nothing is too much trouble. I am always very grateful for his help. It is also nice to get a good deal with Six Star Cruises. Long may he continue.”

Helpful Report

Posted 6 years ago

Good Evening Renate Garrard, Thank you so much for your wonderful 5* feedback. It's a pleasure to learn that you are happy with the 5* service that Andrew Freeman has provided yourself when assisting with your booking in a patient manner and pressure free! Andrew is a very experienced member of our team and he will be pleased to hear your kind comments. Thank you for choosing Six Star Cruises. We hope you have a lovely holiday!

Posted 6 years ago

“Excellent help from Estelle Peachey She replied to my e mails promptly and efficiently.”

Helpful Report

Posted 6 years ago

Good evening, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with Estelle's service. Thanks for choosing Six Star Cruises and I hope you have a wonderful holiday!

Posted 6 years ago

“Estelle was the most helping and charming concierge agent we have talked to, with a can do attitude where nothing was too much trouble. It brightened my Monday morning.”

Helpful Report

Posted 6 years ago

Good evening, Thank you for your 5 star review. I am so pleased to learn how much Estelle impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I will make sure Estelle receives the recognition she deserves. I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Have used this company for number of years. Always very professional and knowledgeable”

Helpful Report

Posted 6 years ago

Thank you very much for your kind comments. It's fantastic to hear that you are pleased with the professional and knowledgeable service that you have received from Six Star Cruises! We wish you a lovely time on your holiday!

Posted 6 years ago

“Thank you for your assistance Lindsay. You exceeded expectations that I had and organised everything for me. Most appreciated. Graham Gavin”

Helpful Report

Posted 6 years ago

Good Evening Graham Gavin, Thank you so much for your kind comments. We are so pleased to hear that you are happy with the service that Lindsay has provided yourself. Lindsay is a very experienced member of our team and its fantastic to hear that she was able to help you. We hope you have a lovely time on your holiday!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,388 reviews